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Epson in San Antonio, Texas - Software updated-now no pdf files available

2.4
Details
Epson updated my printer software and now I cannot save scans to pdf format. I contacted Epson via online chat numerous times and they say they do not support pdf software and that I should contact the maker of the software. It was installed on my printer when I bought it. I purchased this specifically because it saves scan to pdf at Staples. Epson changed my software numerous times changing how it scans and prints several times. I even tried to delete and reload software to no avail. I will not buy another Epson nor will I recommend it to friends or business partners anymore.
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Review
#1102133 Review #1102133 is a subjective opinion of poster.
Reason of review
software issue
Loss
$159
Preferred solution
Let the company propose a solution

Epson junk large format printers

Bought 2 gs 6000 Epson printers. Had nothing but trouble with them. Head strikes, color shift Epson large format printers break down. Their repair company is a joke. My time down because of their lack of knowledge and mistakes cost me thousands of dollars. When you have 60% head strikes on the printed material on almost every project it is impossible to generate any profit. It took Epson six months to bring and install a drop bar. This was to alleviate head strikes which dropped it down to 30%. Color Shift They could NEVER explain to us why this happens and we had ALOT of reprints and lost jobs and customers. No one at Epson or their repair company were able to address the problem. Printer Repair This has been a combination of errors which meant we were unable to print. In conclusion, I would never recommend Epson or their repair people! Norman Ehrentraut .
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Review
#928466 Review #928466 is a subjective opinion of poster.
Cons
  • Bought 2 printers that never worked properlly
  • Does not care about their products working for the consumer
  • Poor
Reason of review
Bad quality
Loss
$75000
This is a piece of ***. Standard envelopes jam. I print 6x9 (horizontal x vertical) and it tries to pull from tray 1. Tray 1 will not hold 6x9 envelopes. So in settings I set a custom size, pull from tray 2 (the bottom tray), envelope. My document is custom sized to...
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1 comment
Anonymous
#1304124

oh'yeah junk at best. the printer has a counter that reaches zero you can no'longer print anything. brought a 3'rd party software to reset the counter and when it reaches zero...

Review
#889029 Review #889029 is a subjective opinion of poster.
Reason of review
Damaged or defective

EPSON used to make excellent Photo Quality printers, but IMHO, not any more

3.0
Details
Up until this afternoon I'd fight a chain saw to get an Epson Printer. Almost two years ago while I was out with a shattered kneecap, my Epson 1400 printer almost literally went up in smoke. In a bind for a printer we replaced it with a Brother multi function printer that had 2 paper cassettes, and Scanner, Copy, Fax capability. I decided on Brother primarily because I regularly need to print on 8.5 x 11 letter size paper, and then 11 x 17" Tabloid size paper. At first I could not get the printer to work automatically with both paper types, but 15 or 20 minutes with a Brother Tech Support person, and downloading a new version of the printer driver had me up and running like I thought the printer should run. When we get heavily into design mode it is not unusual to run through a lot of ink, and a ream of paper can have a lifespan figured in fractions of a day, I'm sure that had a great deal to do with the Brother giving up the Ghost 10 days ago. Since I had a History of Good good luck with Epson for almost 20 years and, when I saw an Epson Work Force 7620, an All in One with many Whistles, and Bells, and 2 paper cassettes in the local Office Depot I didn't hesitate to get it, looking forward to Quality print on multiple paper sizes again. Once the 7620 was on my table I went about setting the paper sizes for the 2 cassettes, but could not get the printer to pick a paper size based on the document size specified in my design program. After my experience with BrotherI was sure a call to Epson Tech Support would be another 15-20 minute conversation.NO such luck. After hearing the same sob story from two semi warm bodies in Tech Support, that basically told me Epson was no longer smart enough to have their printers Auto Select paper size based on the size of the document on my computers desktop. In desperation I talked to "Joe" in Customer relations, hoping to hear a different story. What a pipe dream, he was less help than the first two. He made a half hearted excuse, and apology for my problems, but didn't seem to care if the printer worked or not, or even if I took it back to Office Depot, got my money back, and bought a competitors printer. IMHO Epson once had "Fine" printers, and Tech support people that "Gave a Damnm" about customer satisfaction and loyalty. Now it appears that after you lay down BIG BUCKS for a printer, if you are satisfied that's good, if you are unhappy they just don't give a ***! They're too big for one complaint to bother them. I hate to do this to the nice folks at Office Depot, but If I'm still within the return, No questions asked period, this Worthless Workless Force 7620 will be boxed up and in Office Depot's storeroom by noon tomorrow.
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Review
#643935 Review #643935 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$250

Epson's GS6000 printers and services are DOA.

1.0
Details
We made the mistake of buying 2 of them. From day one we had nothing but head strikes. The other problem but not the only was color shift, panel # one color didn't match panel two. No body from Epson has any idea why it does this. Head strikes consume 50% of our material, not to mention their high price inks at @2oo.oo / liter. their method of repairing a printer is the trial and error method, of coarse you pay for it too. While their repair group is trialing and erroring you are shut down making no money. I could add more thru *** circus of none productive printer repair attemps that fixed nothing. I wouldn't recommend an Epson wide format printer to my worst enemy. The Epson printers and service have the plague, stay away from them. We have yet to hear from Epson why all the head strikes or color shift. Our second printer is still not repaired.
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Review
#626387 Review #626387 is a subjective opinion of poster.
Cons
  • Printer is junk
  • Poor
Reason of review
Bad everything
Preferred solution
Let the company propose a solution
Tags
  • Epson Printer Probems
I bought an Epson XP 820 printer at the Apple store in Dallas, Texas a few weeks ago. The printer was dead on arrival: the hard drive had failed. Epson sent me another one. It too arrived with a dead hard drive. The sent me a third - it was the wrong model and the...
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Review
#560777 Review #560777 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund
Tags
  • Epson Service Center

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts