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XP-620 held for ransom

went to print a plain old black and white document today and the printer would not print the document unless I replaced the "photo black" cartridge. So, I called tech support and they said the printer will not function unless all four cartridges are good, period. Can't print black and white, can't print greyscale... Epsom has my printer disabled until I hop in the car, go to the store, pay a huge price for 1 ounce of ink in a plastic box, return home, genuflect and install same. It is "sales by coercion". Printer headed for the dumpster even though it is three months old.
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ID
#827766 Review #827766 is a subjective opinion of poster.
Location
Miami, Florida
Product
Epson Xp-620 Printer
Cons
  • Ransomware built in
  • Keep popping up with error code at ink change
Reason of review
Ransomware built in

Horrible printer.

Salesman assured me that this is the printer he'd buy for himself. I'm an American and I know nothing about these brands. Printer scans fine, and because that's what I mostly use it for, I didn't notice anything was wrong really. It was wonky and hard to deal with, but not anymore than my last printer. I HATE THIS THING. It won't copy, and when I tried to print big things, it won't let me. It keeps claiming that the papersize is wrong. I HATE, HATE, HATE this printer and I can't find my receipt and I spent too much money on this. I hope this company goes under. I've never been this angry.
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ID
#768052 Review #768052 is a subjective opinion of poster.
Location
Perth, Western Australia
Product
Epson Printer
Cons
  • Copier
  • Printing big projects
  • Paper tray
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund
New Reviewer

The most ridiculous bizarre and frustrating problem ever

This has to be the stupidest most screwed up situation ever. I have a Japanese EPSON LP-M20. One of its "features" is that it will print and scan PDF files to, and from a memory stick. Sounds pretty standard right. But here is the rub. If I create a PDF on my PC and stick it on a memory stick, the printer tells me that it is an "unrecognised format" and wont print. It will *ONLY* print a PDF from memory stick if that PDF was created by scanning to memory stick from the M20 printer itself. A thorough read of the manual confirms this fact. What the ***??? Not only do the motivation behind this astound me, the fact that this was discussed implemented and programmed into my printer by several people without anyone saying "Why the *** would we do that". Luckily my small school has become profitable enough to lease a professional small office printer, so the EPSON is getting the thorough smashing it deserves very soon.
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ID
#744323 Review #744323 is a subjective opinion of poster.
Location
Fukuoka, Fukuoka Prefecture
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Damaged or defective
New Reviewer

Epson WF4630 A Waste!

Purchased one thinking it was going to work in occasional use. Within 30 days after warranty expired the logic board went bad. Epson said that model they will not stand behind. I suppose $300 is too cheap for them to fix. Printer was rated for heavy use, I did heavy scanning and light printing and it went bad quick, just not within warranty period. Don't buy it, its a waste and Epson won't stand behind it. Funny, if it carries a name of Work Force you would think it could stand up to a light printing load and a heavy scan load. It did not stand up at all. They are not dependable. If you buy one, you better not depend on it.
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ID
#726227 Review #726227 is a subjective opinion of poster.
Location
Gaffney, South Carolina
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Bad quality
Loss
$299
Preferred solution
Send me a new logic board to replace the one going bad
New Reviewer

Lines on copies and scans

I called support about a problem that I was having, with every document that goes through the feeder the printer puts vertical lines straight down the documents. I have tried cleaning the rollers as suggestions by the manual to no success. Tech support was absolutely useless, they told me to contact a service center two hours away or purchase another printer through their loyalty program. This printer is only about a year old and if this is the best service that I can get out of an Epson printer I would not recommend that anyone purchase one of these printers. I use this printer for legal documents so I can't have lines in the documents.
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ID
#723551 Review #723551 is a subjective opinion of poster.
Location
Stafford, Virginia
Cons
  • Waste money
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

EPSON used to make excellent Photo Quality printers, but IMHO, not any more

Up until this afternoon I'd fight a chain saw to get an Epson Printer. Almost two years ago while I was out with a shattered kneecap, my Epson 1400 printer almost literally went up in smoke. In a bind for a printer we replaced it with a Brother multi function printer that had 2 paper cassettes, and Scanner, Copy, Fax capability. I decided on Brother primarily because I regularly need to print on 8.5 x 11 letter size paper, and then 11 x 17" Tabloid size paper. At first I could not get the printer to work automatically with both paper types, but 15 or 20 minutes with a Brother Tech Support person, and downloading a new version of the printer driver had me up and running like I thought the printer should run. When we get heavily into design mode it is not unusual to run through a lot of ink, and a ream of paper can have a lifespan figured in fractions of a day, I'm sure that had a great deal to do with the Brother giving up the Ghost 10 days ago. Since I had a History of Good good luck with Epson for almost 20 years and, when I saw an Epson Work Force 7620, an All in One with many Whistles, and Bells, and 2 paper cassettes in the local Office Depot I didn't hesitate to get it, looking forward to Quality print on multiple paper sizes again. Once the 7620 was on my table I went about setting the paper sizes for the 2 cassettes, but could not get the printer to pick a paper size based on the document size specified in my design program. After my experience with BrotherI was sure a call to Epson Tech Support would be another 15-20 minute conversation.NO such luck. After hearing the same sob story from two semi warm bodies in Tech Support, that basically told me Epson was no longer smart enough to have their printers Auto Select paper size based on the size of the document on my computers desktop. In desperation I talked to "Joe" in Customer relations, hoping to hear a different story. What a pipe dream, he was less help than the first two. He made a half hearted excuse, and apology for my problems, but didn't seem to care if the printer worked or not, or even if I took it back to Office Depot, got my money back, and bought a competitors printer. IMHO Epson once had "Fine" printers, and Tech support people that "Gave a Damnm" about customer satisfaction and loyalty. Now it appears that after you lay down BIG BUCKS for a printer, if you are satisfied that's good, if you are unhappy they just don't give a ***! They're too big for one complaint to bother them. I hate to do this to the nice folks at Office Depot, but If I'm still within the return, No questions asked period, this Worthless Workless Force 7620 will be boxed up and in Office Depot's storeroom by noon tomorrow.
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ID
#643935 Review #643935 is a subjective opinion of poster.
Location
Fort Worth, Texas
Reason of review
Not as described/ advertised
Loss
$250

Ink Cartridge Review

The ink scam is upsetting. Epson should supply oem chip resetters at no cost so i can use all my ink. 15 plus shipping on Amazon. It gets 25% more prints
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ID
#626306 Review #626306 is a subjective opinion of poster.
Location
Prince George, British Columbia
Reason of review
Pricing issue