Epson
Reviews and Complaints
Terrible product
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Verified Reviewer | Long Beach, CaliforniaRed photos etc
User's recommendation: Freezer get another printer
Ink issue 702
User's recommendation: Do not waste good money on Epson. Buy HP product instead.
Tech support does not respond
User's recommendation: do not purchase this printer had it less than a year and all headaches
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Verified ReviewerGarbage!
Preferred solution: A bigger sledge-hammer.
User's recommendation: SLEDGE-HAMMER REHAB.
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Verified ReviewerNo help given only a review sent
Preferred solution: help setting up
User's recommendation: answer phone
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Verified ReviewerAfter doing the last update for my Epson printer, my computer can no longer recognize my printer. I need to talk to a technical support person, but can’t get a hold of one.
Preferred solution: Service technologist to talk to me on the phone.
User's recommendation: Customer service number that people will actually answer.
Printer malfunction
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech Support is awful!
- Tech support
- Warranty
- Refund policy
Preferred solution: Full refund
User's recommendation: Stay away from EPSON PRINTERS!
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Verified Reviewer***
- Seems good till a issue
- Dont follow warranties
Preferred solution: I just want my printer replaced
User's recommendation: Do not waste your money
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Verified ReviewerCan never get any help from Upson they just suck you dry on the ink
Preferred solution: I just wanted some answers why all my ink levels go down when I don’t use all those colours and it said just for black and it’s set for drafts and it still sucks out of my photo Black
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not honor warranty
Purchased a short throw projector online through Walmart. Projector took a crap 2 weeks before warranty was up.
Contacted customer service and talking to 3 different people and sending them pics of my receipt and serial number they said my warranty was not valid because the projector was supplied to Walmart by a third party??!!! I had registered my product with Epson when I bought it and wasnt given any of that information. Customer service connected me someone at corporate who was working from home. She was a total B and said I should have noticed it was being sold by a third party and that I need to be more careful in the future.
So I asked her there are several Epson products being sold on Walmart online are all of those not eligible for warranty? She just gave me the runaround and would not budge.
Total BS! Never buy Epson products!!!
- Horrible customer service
Preferred solution: Replacement projector
User's recommendation: Don’t buy Epson products.
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Verified ReviewerBEWARE OF EPSON'S BUSINESS PRACTICES!
I like to share my experience about Epson customer service. It's about my recent black ink cartridge purchase.
The issue is the new cartridge has a grainy print quality. Customer service transferred me to technical support even though I asked for their returns department. I clearly explained to technical support the issue is with the black cartridge. That didn't matter to them.
They insisted I performed a printer test for head setup and cleaning; downloaded on my printer by them. So, I did. This is where the crap started to happen. Because I performed the test, I could not get a replacement for the black ink cartridge.
Then upon several attempts to call back hoping to get the returns department, I was told my printer is out of warranty by technical support. It was excuse after excuse to not refund or replace the cartridge. Upon my final call back, I get the returns department. She couldn't offer a replacement, since technical support flagged it as a printer issue.
My printer worked good before replacing the black cartridge. Epson is willing to take your money and does not stand behind their guarantee.
They are fraudulent in their business ways. Long and short of it, I won't be able to get those 3 hours back in my life!
- Poor & unethical customer service
Preferred solution: Full refund
User's recommendation: Stay Away from Epson
No response from company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
- Suck
Preferred solution: I get it working.
User's recommendation: Avoid these horrific people.
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Same issue. Epson ET-4760 was flawless until I downloaded their upgrade and now it's a hopeless case. tech support still can't figure out the problem.