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Customer service scam

1.0
I bought a new printer, it would not load to my computer so I called customer service, they sent me to someone named Massey. I was charged $549.99 to hook up my printer. Epson says they do not charge for customer service. I was approached again to fix my network for another $699. This is a scam Too bad Epson customer service is scamming the publicbbuy a

User's recommendation: buy a different printer.

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#3319903 Review #3319903 is a subjective opinion of poster.
Pros
  • Great printer advertising with shac
Cons
  • Scamming through customer service
Loss
$550
Preferred solution
Full refund
New Reviewer

2.0
DO NOT PURCHASE EPSON PRINTERS. About 6 months ago, after downloading firmware update, EXACTLY 30 days later, printer in 15 min rejected one by one 4 FULL cartridges. The printer would not work until I replaced all four full cartridges. Now it did it again: just 3 wks...
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#3313666 Review #3313666 is a subjective opinion of poster.
Location
Phoenixville, Pennsylvania
Pros
  • Machine works well
Cons
  • Eats ink ravenously
Loss
$125
Preferred solution
Full refund

Having issues

2.8
I did an update on printer that it was requiring after that it said No ink but ALL cartridges are full. I tried to call 2x & was disconnected I sent an email still havent heard anything from customer service
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#3304646 Review #3304646 is a subjective opinion of poster.
Location
Miami, Florida

My printer was not working and the Geek Sqad could not fix my problem

3.0
I was very frustrated that my printer did not work, and I could not reach the company. Once I found the appropriate website and I informed them of my problem. I was told I would be contacted by a service provider within 24 hours. The next day I was called and the service person was very patient with me

User's recommendation: Read the various responses that come up when Google such is do. Know that you may have to wait up to 24 hours.

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#3302194 Review #3302194 is a subjective opinion of poster.
Location
Guelph, Ontario

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Bought a printer, died after 6 months, they didn't honor the warranty

1.9
Epson - Bought a printer, died after 6 months, they didn't honor the warranty
Epson - Bought a printer, died after 6 months, they didn't honor the warranty
Bought Epson ET2720, under Warranty, but they won't replace because serial number doesn't match with seller's. Found out that the company Best Way Tech that I evidently bought it from on Amazon doesn't even represent Epson. Third-party shenanigans going on with Amazon, I was never told that warranty would be void. Talked to corporate Epson, terrible experience, typical corporate America ripping off the little guy - because its so easy for them to do. Sounded like they actually got a kick out of my predicament. Never buy anything Epson again, needless to say. Suggest nobody else does. And also suggest not buying tech items from Amazon - a lot of games going on behind the scenes, and as usual, the consumer gets screwed in the end. Printer goes in the dumpster, just like that!

User's recommendation: I would stay clear of Epson, they don't care about you, just the profit.

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#3299494 Review #3299494 is a subjective opinion of poster.
Loss
$302
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.0
Update by user Jan 19, 2022

Basically have a big paper weight as I will not give them more money.

Original review posted by user Jan 19, 2022
A very important concern about this company. Love the printer but do not like the company stance on using non-Epson ink cartridges. Have had this printer for about 1-1/2yrs using Non-Epson ink bought...
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#3271833 Review #3271833 is a subjective opinion of poster.
Pros
  • I like the printers
Cons
  • Company updates firmware so you cant use 3rd party ink
  • Useless customer service representatives
Preferred solution
change the firmware back to previous version
New Reviewer

Printer not recognizing cartridge

I have spent almost $300 on printer cartridges that my printer still won't recognize. I have bought three separate sets of ink cartridges and my printer will not recognize the cartridges especially after I updated my firmware.

User's recommendation: Please make sure you know your printer.

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#3261398 Review #3261398 is a subjective opinion of poster.
Location
Rockford, Illinois
Pros
  • Printers
  • Design nice
Loss
$300
Preferred solution
Resolution to my printer problems
New Reviewer

700494****

Epson - 700494****
EPSON L3260 PRINTER PROBLEM FOR NOT PRINT OUT COPY AND REGULARLY MESSAGE From Paper For Zam Light Blink From Any Time

User's recommendation: Not Print Page.

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#3259861 Review #3259861 is a subjective opinion of poster.
Location
Muzaffarpur, Bihar
New Reviewer

Unscrupulous Practice/Policies

2.9
Upgraded firmware based on Epsons recommendations. When finished my print function was completely disable as the upgrade now forces end user to only use OEM ink cartridges and not 3rd parties. No notice was given to end user/customers so in order to continue you must buy Epson only cartridges. Which means I have unrecoverable out of pocket expenses with unused ink cartridges and Im impacted from a health perspective as I cant print my medical forms I need for chemo treatments. This sneaky, greedy action by Epson tells you revenue/profits are more important than loyal customers. It is also akin to Ransom Ware as you now need to pay to unlock previous printer functions that worked but not any longer.

User's recommendation: Never upgrade firmware and don’t buy Epson.

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#3256316 Review #3256316 is a subjective opinion of poster.
Loss
$199
Preferred solution
Full refund

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Just a gripe

1.0
WF-3820 I have had it some time. It has worked fine all this time on after market ink. Today an update came in and after the update, it would not print. Maintenance Error. After talking to many people on your site, the last person said buy new Epson Ink and if it would not work, they would replace the printer. I said that I would . After thinking about it for some time, I decided to chunk it into the trash can and go buy a different brand. Your company killed it forcing me to buy Epson ink when it had worked fine before the update. Epson complaint number 220113****65.

User's recommendation: It won't use after market ink.

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#3255521 Review #3255521 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer

Complaint regarding

Kio ENG Abhi tak nahi aaya complain kiye hain 13 days Ho Gaya hai 703322****.821054**** Mahesh Dubey from chiraiya bazar East Champaran 845415 Bihar
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#3234373 Review #3234373 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

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Verified Reviewer New Reviewer

1.0
Being forced to buy epson ink!! This company is a foreign entity forcing free enterprise into the corner. Why should they be legally allowed to stop my printer working after 2 years of mixed use (epson and EZ Ink) cartridges? after 2 hours on the phone all the way up...
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#3230210 Review #3230210 is a subjective opinion of poster.
Location
Casa Grande, Arizona
Pros
  • Decent customer service
Loss
$250
Preferred solution
Apology

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Verified Reviewer New Reviewer

Printer stopped working

Epson - Printer stopped working
Good evening, I bought my epson-2720 printer last October 2021. It suddenly has stopped printing blue and I want a replacement as it isnt old and shouldnt have just stopped like that.
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#3226453 Review #3226453 is a subjective opinion of poster.
Location
Alexandria, Virginia
Cons
  • Uses lots of ink
Loss
$200
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Having trying to print. Your instructions are not very clear.

I received a new printer for Christmas replacing my Canon printer. First of all I am getting blank print out and I do not know how to switch to black and white. Second, where do I plug my computer to the printer. Third, I cannot find the serial number to register the product. I am a senior citizen and did not have any difficulty with my old printer. Your instructions are not very clear. My sons set up the printer for me. I do not have proof of purchase as it was a Christmas gift. How can I show proof of purchase if it was agit.

User's recommendation: Need clearer instrucrions.

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#3221481 Review #3221481 is a subjective opinion of poster.
Location
Downers Grove, Illinois
Preferred solution
Instructions that are clear.

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Verified Reviewer New Reviewer

New printer was not working right works well with the right equipment

4.7
This printer w/f 2830 was not printing at all something about it needed to use the ink that it came with I used that ink it's brand new I called the company they said that they would send new ink they did it worked fine

User's recommendation: The company stands by this.

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#3218139 Review #3218139 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania