New Reviewer

Trying to reach customer service regarding ink cartridges is useless. company's online support page gives no way to inquire/talk to representative about general/or specific questions.

trying to find info on refilling or possibly buying ink cartridges... no one to talk to with questions. POOR CUSTOMER SERVICE!!! FF

User's recommendation: may want to consider a competing brand.

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1 comment
#2179014

agree

ID
#3526565 Review #3526565 is a subjective opinion of poster.
Location
Bothell, Washington
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor service!

I just got this printer a month ago, have NOT been able to register because the form will not accept my information, and customer service wants me to pay! Are you guys serious!!!???
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ID
#3525631 Review #3525631 is a subjective opinion of poster.
Location
Grand Blanc Charter Township, Michigan
Pros
  • Prints cd media well
Cons
  • Customer support is nil
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service

We called twice with an error code to try to fix our ink tank printer. Both times we were told to bad and hung up on. Not joking they leggit hung up on us twice. There was no rudness or anything they just flat hung up.

User's recommendation: Don't buy you will not get help with your product if you need it.

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ID
#3521673 Review #3521673 is a subjective opinion of poster.
Location
Milford, Ohio
Preferred solution
Let the company propose a solution

Does not work

fax will not work printer works scan workes i have had this problem from the beging i am tired i try new lines wifi nothong works right
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ID
#3518113 Review #3518113 is a subjective opinion of poster.
Location
Buffalo, New York

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Verified Reviewer
New Reviewer

We're interested in purchasing the M1178 mono printer that is distributed in China.

We're interested in purchasing the M1178 mono printer that is distributed in China. We have many customers in China and we need a printer to format the labels for them. One of our issue is we need to figure out if the printer can print US letter size. Most of our vendors claim it only prints to A4 and there is no selection for US letter size or side guides large enough. Is that true?
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ID
#3460171 Review #3460171 is a subjective opinion of poster.
Location
Avon, New York
Pros
  • Excellent color proofer
Preferred solution
M1178 printer to purchase

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Verified Reviewer
New Reviewer

Dreadful Customer Service

I've had an Epson Pro R2400 for approx 17 years. It made great professional quality prints, but was known to have tech issues. No problem until a recent Mac OS upgrade, when I could no longer access the ICC paper profiles. After HOURS w/Epson tech support, was told an...
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ID
#3449865 Review #3449865 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Lousy customer service
Preferred solution
Apology
New Reviewer

Printer mode is showing in Epson printer L565

Printer mode is showing in Epson printer L565
Customer care service is not good. Epson have to increase there service center or provide online service to there customer

User's recommendation: Please don't go for epson.

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ID
#3444404 Review #3444404 is a subjective opinion of poster.
Location
Delhi, Delhi
Loss
$1000
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Printer Quality

My Epson ET2720 Printer stopped working when it gave me an error message that read, The ink pad needs service, contact Epson. It further stated, Cannot print, non-printing feature is available. Avoid tilting printer. I contacted Epson as instructed and was told my...
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ID
#3422701 Review #3422701 is a subjective opinion of poster.
Location
Fort Myers, Florida
Pros
  • No solution to my situation
Cons
  • Your products suck
Loss
$300
Preferred solution
Apology
New Reviewer

Ink pad replacement

Epson - Ink pad replacement
Rest the computer then it happened again Epson isnt a good printer at all this is my second printer Im not happy with them at ll
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ID
#3422062 Review #3422062 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300
Preferred solution
Rest code

Difficult and a waste of time

Trying to get information about the printer I purchased recently that still under warranty and it has stopped printing correctly took a very long time Over the phone and it was a difficult process with many misleading phone numbers before I got a hold of somebody and...
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ID
#3417336 Review #3417336 is a subjective opinion of poster.
Location
Anaheim, California

Looking for some technical answers please!!

We have a client potentially looking to buy an Epson TM-C3500 colour printer. They need to know: What is the approximate printing costs per square meter, using the C3500 ink cartridges. We are also looking for approximately how much ink you would use on a label size of 210mm (7.88") x 80mm (3.15") (Assume its full colour ) and there are multiple images that need to be printed. How often does the printer need to be serviced( after how many labels) Please could you get back to me as soon as possible and advise? If you have any technical specifications/documentation we can use, it would be beneficial. Thank you in advance Anthony
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ID
#3410484 Review #3410484 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

Warranty registration

I have given up on Epson. Was happy to get a new printer from you but when I tried to register a warrantee, it would not let me finish. I tried many times, and NOTHING. At least7/8 times. This will be the last epson i get, and i will let my friends know.
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ID
#3407670 Review #3407670 is a subjective opinion of poster.
Location
Sylmar, California

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Verified Reviewer
New Reviewer

Email wont print

For some reason my emails will not print using epson connect. States there is "no body" to print but each email does. I checked my settings and the settings remain unchanged. Please assist me.
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ID
#3401598 Review #3401598 is a subjective opinion of poster.
Location
Gallatin, Tennessee
Preferred solution
Just fix the issue at hand

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Verified Reviewer
New Reviewer

Customer service sucks,

All I want to know is how many 8 1/2 x 11 photos I can print out of my Epson XP 970 before the increases run out which no offense they seem to be a little small to begin with, so somebody could please tell me even guesstimate before I buy an Epson printer XP 970 thank you for your time people

User's recommendation: Brrrrr.

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ID
#3379705 Review #3379705 is a subjective opinion of poster.
Location
Newark, New Jersey
Preferred solution
I would like you to give me the information of asking about the ink cartridges I said this is not a big *** deal
New Reviewer

Never received T812 Black Ink Cartridge. Fed-ex said it was delivered.

Paid for ink cartridge but was not received. Tried to call Epson, but no answer at numerous numbers. Fed-Ex is investigating, but I need to notify Epson. Order # US24932**** Rosalie Flack 2240 Smoketown Rd., Fayetteville, Pa. 17222 Email: flackfabinc@***.net
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ID
#3362816 Review #3362816 is a subjective opinion of poster.
Location
Chambersburg, Pennsylvania
Loss
$21
Preferred solution
Deliver product or service ordered