Epson
Reviews and Complaints
390K
CLAIMED LOSSES
471
TOTAL REVIEWS
53.1K
PAGE VIEWS
5
ISSUES RESOLVED
Epson Reviews
New Reviewer
ET-4760 - WORST PRINTER EVER and so is EPSON customer service
I have a 6 month old ET 4760 and it never works. Jams all the time, feeder never works. Its useless . Called their customer service line a few times and they went through their usual script and want to send me a refurbished printer. GREAT! Send me someone elses problems. NO HELP WHAT SO EVER. RUN AWAY FROM EPSON. Bad product, bad customer service. I just threw away $500.
User's recommendation: STAY AWAY FROM EPSON.
ID
Loss
$560
Preferred solution
Full refund
New Reviewer
Software upgrade
How dare they install a software upgrade on my computer which renders the printer inoperable unless I purchase their brand ink cartridges. I will throw it away before I give them another nickel !!L
ID
Cons
- Theives
Preferred solution
Remove the upgrade so the printer will function
New Reviewer
Epson customer care people are very rude
Epson customer services is unacceptable.My home epson projector is having some problems and I connected to the customer care service but got no good response. They didn't help us and I even went to the Wazirpur center they didn't solve our problems rather behaved quite rudely and in a very disrespectful manner. Epson have very bad and unpleasant services and their customer care service team are too rude to talk.
User's recommendation: Dont buy epson.
ID
Product
Epson Projector
Preferred solution
Deliver product or service ordered
Atrocious customer service
I bought an Epson SC-P900 printer via Amazon. It was delivered dead on arrivalservice code 000024. I needed a replacement right away. The first rep, whose command of English was not good, said they would overnight a replacement. But theyd need my credit card to guarantee things. I was told to return the defective unit within 7 days, and also was told I would receive a tracking number for the replacement. That never happened. Called them back yesterday to learn that the printer was out of stock until June 15 and since others are ahead
User's recommendation: Epson has god-awful customer service. Tech support is decent, but CS is a nightmare.
ID
Location
Cincinnati, Ohio
I am so angry that I cannot get ahold of technical support for my epson printer
My epson 2750 is offline, and I cannot get it back online. Why isi there no technical support? NONE at all. I call and I go on line without any ability to get help. This must change. I am throwing this 350.00 in the garbage & buying a Canon.
User's recommendation: Don't buy anything from Epson.
ID
Location
Racine, Wisconsin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI csn't get any help from them
My printer is offline.online. I call and call and can get nowhere. Friends have tried to help. I go to the support field and there is no support. There is no chat for help.
User's recommendation: Don't buy anything from Epson.
ID
Preferred solution
I would like to talk to a human being and get this problem solved or get my money back.
New Reviewer
I purchased an Epson WF-2830. The initial cartridges lasted almost no time. But when I purchased and replaced them, the same. I printed out 75 pages of black and white and the black ink ran out. The black ink cartridge, which Epson says has to be their brand to...
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ID
Pros
- Product works
- Cost way too high for ink
Preferred solution
Price reduction
Functional problem on my Epson XP-7100
Was unable to change cartridges because cartridge carrier would not move to the middle section. Called tech support and tech was unable to pin point the cause . After some 35 minutes on phone , and a promise to E-mail me , I rang off and then decided to try re-install process , as provided at initial hook-up .. After install procedure , was able to get correction of installing ... Would seem to be a possible electronic glitch ?? You can call me at 435 - 632-**** for details . thanks icon and replace empties .
ID
Location
Saint George, Utah
New Reviewer
Original review updated by user May 07, 2021
Three days ago, I contacted Epson Customer Support via telephone on an issue with my printer. Quite a simple question really. I wanted to know how to make the scanner on my ET-2760 scan to 100% of original documents size so that in the future when I have a need to...
ID
Pros
- Too angry to reply at this time
Cons
- Post above should be clear enough
Loss
$55
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpdate by user May 05, 2021
It has been 11 days and I am still waiting for my ink. I could of driven to your warehouse picked it up and drove home installed it and been printing before now with it.
Update by user May 05, 2021
You marked my complaint as resolved but it hasn't been. You marked it resolver before I even...
ID
Service
Epson Shipping Service
Cons
- I found out you cant get ink out in a timely fashion
- I had tto put my printing needs on hold your slow response time
Preferred solution
Check into your shipping policies. I'm sure I'm not the only person that this has happened to. I'm probably the only one with enough guts to complain about it.
New Reviewer
Cartridges
Longtime HP user; house burned, bought Epson WF2850. Printer came with "intro" cartridges; immediately ordered replacements from longtime 3rd party supplier (LD and and Inkfarm). After finagling, got printer to accept them, but none work. Printer will only print blank pages. Even though I disabled Epson's online update service. Epson-- never again.
User's recommendation: avoid Epson-- they're trying to control you.
ID
Cons
- Insufferable controlling of my buying habits
Loss
$80
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCannot operate scan on my XL - 4100 Printer
Cannot operate scan on my XL - 4100 Printer. I have tried everything that Epson suggest, but it will not work. Please advise. Terence.
ID
Preferred solution
being able to use scan on my printer XL - 4100
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerEpson t7270 part needs replaced
We received the following message on our epsont7270. It says please replace part soon. 00000020. I believe this is the electric circuit main board. Below is our company information for our printer. EpsonT7270 Serial # U8CE002124. I believe we also have the extended warranty. Can you please let me know when you can replace this part. Michael Dean (Prepress Lead) work address 4 Over International 7801 Technology Blvd Huber Heights, Ohio 45424 My personal # is 937-980-**** Thanks for your help. Michael Dean
ID
Location
Mooresville, Indiana
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerVery poor ink products
I bought 3 color ink in Epson252 and 1 black 252 just two days ago. Today, two days later, these same ink cartridges are low or no ink in them. There is no way that much ink was used. Keep in mind that the color ink is $46.00 and the black single is $23.00. For $69 purchase I got nothing. Apparently the printer will not try to print if any cartridge is low on ink. What in the world is wrong with Epson?
User's recommendation: at this rate don't buy Epson at all.
ID
Pros
- Used to be great company
Cons
- No longer reliable
Loss
$69
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerCrap Printer
I purchased the Epson XP-6100. It's the most temperamental device I've ever owned. It was so spotty on the Wi-Fi connection that I decided to go to the USB connection. I couldn't find the USB port on the printer and after two days of looking, I still can't. So, genius that I am, I decided to download the entire 300+ page instruction manual. I searched for the term "USB". Nothing. I'm thinking if there is a way to set up the printer with a USB port, maybe it should be in the instructions?? Last Epson for me. Anyone want a boat anchor???
User's recommendation: Don't.
1 comment
ID
Product
Epson Printer
Pros
- Good products no kidding good products
Cons
- No human customer service
Loss
$250
Preferred solution
I would like to get someone to help me set up the printer and not some obscure FAQ site that only returns answers when you ask the question the way the FAQ site wants you to. Basically, I'd like to get some human Customer Service. Remember the term?
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Should be on the back corner might have a rubber or plastic plug in it. Will be a B type connector. It is right above the power plug in recessed inside.