Epson
Reviews and Complaints
Reviews Chart
$380K
CLAIMED LOSSES
311
TOTAL REVIEWS
37.1K
PAGE VIEWS
5
ISSUES RESOLVED
Epson - Unreadable tiny screen
My new Epson printed has a one inch square message screen that is impossible to read. It totally sucks.
User's recommendation: Find a printer with a larger screen with larger type.
ID
Location
Dallas, Texas
Epson - Cartaige isnt working
Issue not resolved, same problem
ID
Location
Rutherford, New Jersey
Product
Epson Ink Cartridge
Preferred solution
Mmm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Printer not working can't copy photo paper
every time I try to copy photo paper does work it just keep on making noise, like it won't to but nothing happen
ID
Location
Hephzibah, Georgia
Pros
- No answer
Cons
- Lousy customer service
- Customer service
Preferred solution
Let the company propose a solution
Epson - My printer is not working good when copy photo paper
They're closed also and issues with printer can't copy photo
ID
Location
Hephzibah, Georgia
Preferred solution
Let the company propose a solution
I recently purchased an Epson 2830 Series to work from home during the Coronavirus outbreak. This is by far the worst purchase I have ever made on a printer. The network seems to forget its on the network once used. I have attempted to print, scan, and copy documents...
View full review
ID
Pros
- Cheap
Cons
- Ink guzzler
- Cannot reach support printer is junk
Loss
$90
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Puchase this Epson workfoce wf-2830 couple of months ago, always a problem, paper jam, even tho you have taken all the jam paper out. Call customer service needs help themselves, we are a business
Update by user Apr 15
I finally was able to get in contact with someone at their customer dept. Another printer was sent and it seems to working for now. I won't purchase another one of anything from their company.
Original review posted by user Mar 16
Purchase Printer a couple of months ago, always a problem, paper jam, even tho you have taken all the jam paper out. Out of paper, put paper in and still there is a problem, all the time, it's not workable for a business. Call customer service needs help themselves, we are a business.User's recommendation: Buyer Beware. It's not business friendly! and a time waster.
Resolved
ID
Pros
- Cheap
Cons
- Does not care about their products working for the consumer
- Even customer service
- All around problem
Preferred solution
I run a small business, need a printer that workable and not a printer that is non-workable
Epson - Poor Customer Support
Used automatic update feature, NEVER use it. Upgraded firm ware now it can not read 3 of the 4 print cart. Spent 2 hours on phone with several script kitties on 1 level support. Got to 2nd level support and they are useless. Once Epson upgrades your firmware, they have no way of going back. Epson WF 3720 printer save your time and effort, but a Brothers or anything else.
User's recommendation: Stay away from Epson.
ID
Pros
- Prinkter worked until the update that sabotaged it
Cons
- Customer support is nil
- Rig printers to use ink cartridges you don t need or use rip off
Preferred solution
Allow users to go back to any version of firmware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Worst Printer Ever
I purchased an Epson WF-3640 All-In-One a few years ago and have had nothing but problems with printing. It leaves dark lines, blank areas, no color in areas. I have used Epson inks only, I constantly clean print heads, realign them and have replaced them, it is still the same problem. It is a problem Epson knew about before selling this printer, and they have made no attempt to fix the faulty ink and print heads. I used to always use Epson as they never broke down and had the best printing only. I just bought an HP color laser jet and it works better than the Epson ever did or will. Epson can put their printers where the sun doesn't shine.
User's recommendation: Never buy Epson printers.
ID
Product
Epson Wf-3640 Printer
Cons
- Does not care about their products working for the consumer
- Crap machine
- Keep ask 4 ink after put new ink
Preferred solution
Apology
Epson - Won't recognize new ink cartidge.
Very dumb! All I needed to do is reinstall the ink cartridge, and now it works.
ID
Location
Omaha, Nebraska
Epson - Do not buy
i purchased 5 in two years they all do the same thing they never stay on line they don’t hook up wireless it’s junk the ink is all over the place it doesn't read how much ink is in each one. it says it copies so much it does not handle many pieces of paper it jams all the time it’s the worst printer i have ever owned . it runs out of ink all the time i can’t get in touch with anyone . there the worst company . nothing good about this printer this was the most expensive printer i ever purchased not worth the money.
ID
Location
Cathedral City, California
Product
Epson Printer
Epson - Printer problem
Cant change to print from copy
ID
Product
Epson Xp-440 Printer
Preferred solution
Help reset printer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Printer not working
you have no help line
ID
Location
Sioux City, Iowa
Cons
- Printer is junk
- Cannot reach support printer is junk
Preferred solution
Let the company propose a solution
Epson - Never buy a printer from them!
Epson forces you to purchase all colors of ink in order for you to print in B/W only! This is unbelievable that they can hold you hostage & force you to purchase what could be an unnecessary expense for most people. When I called & spoke to a supervisor I was told that they is a design in the printer which can not be changed! I told him quite clearly that Epson is doing this to extort money from hard working people & that there is a way to change the design of the printer but, they refused to create one. He said (of course) that there is nothing that they can do about this. 
ID
Location
Herndon, Virginia
Epson - Keep a receipt because this product does not work well and will need to be returned!
bought the epson XP 446 printer and we have not had it for but 8 months and it is no longer printing. We still have the box and wondering if we can ship it to you to be exchanged for a new one
ID
Preferred solution
Exchange our printer for a new printer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Firmware update
Update by user Mar 22
You never said firmware update do this ,you could have warned people,you should send out coupons so we can buy epson ink.My daughters setting up office at home to work told them don’t let your company buy epson product,your going loose big time,very poor PR.
Original review posted by user Feb 21
I have spoken to three levels of epson support and will never buy epson printer again ,update knocked out my third party ink cartridges,I believe this is illegal,no fix for this issue ,I will see you in small claim court.ID
Product
Epson Xp-410 Printer
Pros
- Reasonable ink cartridge replacement
Cons
- Update firmware would not allow third party ink
Loss
$100
Preferred solution
Let the company propose a solution
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