Epson
Reviews and Complaints

I have an open ticket with your support people.231023-****21 ticket #. I cannot hear or understand anything they said.

They are suppose to replace my printer ET 2803. Its still under warranty. I think they said I had to give them my debit card for them to hold , until I receive new printer and you all receive my old one. Im not sure but, I need someone to help me with this and I need to be able to hear them .

I have hearing problems and I need assistance .. Thank you Lorinda Varnum. So,even though I came on here and wrote my message , they never contacted me back. This is stupidest experience Ive ever have had in my life,as far as terrible product and terrible customer service and support.I ve only had this printer since April 2023 .yes!

Only 6 months . I only printed 450 pages , when a error message came on saying my ink pads need servicing,well I had never heard of this with any printer Ive ever own and I have had some really cheap one. This wasnt that cheap at 199.99 at least not for me. I had had this printer in my wish list for over a year before I finally broke down and bought one.

So anyways, when started reading what that error code meant,it said it means my printer is at the end of its life,so basically it died.. so I called and I was transfered to a sweet but forgiven woman ( dont mean anything by it) but I didnt understand her she didnt understand me and we both got frustrated. I called back 3 times and was sent to her all 3 times. When she said she needed my debit card number to put the 199.99 on hold on it until they received this one back,that they would then send me a new one.why do they need my debit card if they dont send me a new one until they receive this one backwth kind of service is that?

So after about 5 days of no help, I came in here with my message.

Epson received it and has never contacted me at all.I need my printer,they need to fix this now!! As much as I love the ink tank idea,I will never ,ever,ever buy another Epson.which is really sad because the idea of this printer is amazing but if the company doesnt care about their customers , I would rather pay more and buy a HP, at this pointDO NOT PURCHASE THIS PRODUCT a unless you have disposable money

My Epsom Printer has stopped printing. It failed after 6 months.

I called Epsom, and they will not help since it was purchased on Amazon, although they said by the codes that the mother-board was fried. I called Amazon, and they said I had to contact the company who sold it to me. The company said that they only had a 30-day warranty. On the Amazon site, Epson said there is a 2-year warranty.

Buyer Beware! You will not get any help from Epson, who will NOT honor their warranty, nor will you get any help from Amazon or companies who sell products on Amazon. I will be out several hundred dollars. I will never purchase an Epson product again, nor will I ever purchase an electronic product from Amazon.

Everyone passed the buck. I have taken good care of this printer and I still am using the original ink that came with it.

You would be better off buying an HP or other dependable product. Again BUYER BEWARE

My less than 2 month old Epson printer sucked prints back into the unit and wrinkled them up. Sometimes it just refused to print a return label for Costco ( Epson C S said it was Costcos fault! After 3 days and literally hours on the phone with people I could barely understand I was told I would be sent a refurbished printer.

I was forced to repeat my story over again each time I was transferred to someone else as though they kept no record of previous calls!

I finally reached the finance department who started asking questions like he was tech support.

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I am not anxious to ever waste Money on Epson products again!

I phoned customer service to inquire about why the ink would not go into the tanks of my printer. The person I spoke to never seemed to understand what I was asking about.

She finally said to send them pictures and gave me a case number. The email she sent me to send the pictures said if the issue isnt resolved in 45 days to contact them again??? How me sending pictures is supposed to resolve the issue is beyond me! So I phoned back and got the same person unfortunately and this time she said the printer had failed and I needed a new one.

She obviously has no understanding of the issues with printers and the frustrating part is there is nowhere to complain to Epson. They obviously dont care that their customer support is unbelievably bad!

At least I got a little satisfaction of complaining here, but Epson will never see it so I dont anticipate any improvement.

after spending countless hours trying to get my printer to work correctly I called you for the second time after trouble shooting for you, you did not get back with me in 48hrs like the agent said you would. I now have 2 claim numbers and why???the numbers are 240129-****45 and 240118****88 maybe you could do your work and look at them and come up with a better solution than keeping me on the phone for hours trouble shooting for you again.

the person on the phone started another claim with I don't understand why you couldn't use the data I gave you on the last hour phone call.

after spending at least a hour and a half again on the phone with you I gave up. I was offered a refurbished machine. since I couldn't spend another hour on the phone with you. why would I want a refurbished printer its probably got the same problems mine does.

I would say you have a large flaw in your product and don't want to replace them which is why you are wearing your clients down until they give up. I am so unhappy and plan on blasting your company on media to tell people what a *** product you have.

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I bought an Epson because Canon customer service screwed me over. I purchased this ET-2803 because it does not use cartridges but bottled ink instead.

When I unboxed it there was a message inside saying "congratulations, we have upgraded this printer and you are receiving the new and improved version". Wewll, I am a retired 4 color offset lithographer, a 4 color printer by trade and I never would have imagined how low printing technology would revert since I retired, but now I know. This thing thy call a printer is a pile of Chinese electronic components that add up to a blinking, burping, squealing disaster in a plastic box. The instructions were written by either a moron or someone who has never even seen this contraption.

I was able to get it connected to my network and my MacBook by my own wits, not by the information that came with nit or that is on their website. Of course, they keep bankers hours although I assume thy have customer service the equal of Canon, which is non existant. The thing can run it's maintenance program flawlessly, feed the paper and print fine in that mode, but when you try to actually print a document it makes more noise than a NASA rocket launch and after about 5 minutes of fireworks, gives you a paper jam message when there is no paper jammed. As I said, it feeds and prints from the maintenance queue just fine.

As a senior citizen who remembers the days of vacuum tubes and still works with that type of equipment, and that kind of quality, I am ashamed of what has become of technology and the quality of products today and the "don't give a crap" customer service that companies like Epson...and Canon...provide, or foist on the public. Shame on them for putting the designation of PRINTER on their junk!