Epson Reviews and Complaints | Rating: 3/5 @ Pissed Consumer

New Reviewer

Jun 07, 2022 sunil j Cfn

Very bed service

3.4

I BUY A PRINTER L4260,S.NX8SJ005407 DATE OF 9/02/2022 AND 2 TIME SERVICE ALSO BUT PRINTER IS NO OK AND MY 3RD COMPLAINT 17 MAY 2022 LAST COMPLAINT BUT NOT ACTION AGEN MY COMPLAINT, I THINK I DO BIG MISTAKE PURCHASE OF EPSONS PRINTER I AM NOT DO WORK WITH THIS PRINTER NOW THIS TIME MY PRINTER IS DEAD I DO NOT WORK WITH MY PRINTER BECOUSE SERVICE IS VERY VERY VERY POOR

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ID

#3646254

Cons

Poor product performance

Preferred solution

Full refund

May 06, 2022 PissedConsumer3547989 of Peoria, AZ

It's the Worst Customer Service

2.5

I ordered online a refurbished ecotank printer through their website. In a couple of hours I realized that it's not the printer that I need. It was on a Sunday so I emailed them to cancel or exchange. I got answer later that they have an automatic warehousing system...

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ID

#3547989

Location

Peoria, Arizona

Jan 31, 2022 PissedConsumer3304646 of Miami, FL

Having issues

2.8

I did an update on printer that it was requiring after that it said No ink but ALL cartridges are full. I tried to call 2x & was disconnected I sent an email still havent heard anything from customer service

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ID

#3304646

Location

Miami, Florida

Jan 30, 2022 PissedConsumer3302194 of Guelph, Canada

My printer was not working and the Geek Sqad could not fix my problem

3.0

I was very frustrated that my printer did not work, and I could not reach the company. Once I found the appropriate website and I informed them of my problem. I was told I would be contacted by a service provider within 24 hours. The next day I was called and the service person was very patient with me

User's recommendation: Read the various responses that come up when Google such is do. Know that you may have to wait up to 24 hours.

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ID

#3302194

Location

Guelph, Ontario

New Reviewer

Jan 13, 2022 Ron C Jtg

Unscrupulous Practice/Policies

2.9

Upgraded firmware based on Epsons recommendations. When finished my print function was completely disable as the upgrade now forces end user to only use OEM ink cartridges and not 3rd parties. No notice was given to end user/customers so in order to continue you must buy Epson only cartridges. Which means I have unrecoverable out of pocket expenses with unused ink cartridges and Im impacted from a health perspective as I cant print my medical forms I need for chemo treatments. This sneaky, greedy action by Epson tells you revenue/profits are more important than loyal customers. It is also akin to Ransom Ware as you now need to pay to unlock previous printer functions that worked but not any longer.

User's recommendation: Never upgrade firmware and don’t buy Epson.

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ID

#3256316

Loss

$199

Preferred solution

Full refund

New Reviewer

Nov 16, 2021 kevin t Ogx

Disappointed in Epson

2.6

This is not the first Epson printer I have owned but it is by far the worst. The printer in question is the XP-4100. This printer rarely does what you need it to do in a timely manner. It either prints blank pages or unreadable pages if it prints at all. I have had...

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ID

#3073304

Loss

$200

Preferred solution

Let the company propose a solution

Nov 03, 2021 PissedConsumer3034657 of Beaumont, TX

Printer 4730 will not print after a move

2.5

I contacted your company to get my 4730 Epson printer to print. Recently I moved 300 miles south and got new wifi svcs - but even after entering the wifi info, still no prints. When speaking to the Epson rep, I ended up with no resolution. Now I'm in my new home 2 mos later with a printer not providing me work for my business. VicToria

User's recommendation: At times, you will end your discussions with tech support and have no resolution.

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ID

#3034657

Location

Beaumont, Texas

New Reviewer

Aug 19, 2021 Howard L Lki

Epson printer 3640 Can not connect to my computer

3.4

NOT EASY TO BE CONNECTED ... SET UP MANUAL IS NOT EASY TO FOLLOW UP. SOMETIME IS SUDDENLY RUNNING BY IT- SELF AT MIDDLE OF THE NIGHT NOISY.

User's recommendation: Make it more simple.

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ID

#2791398

Preferred solution

Let the company propose a solution

Jul 19, 2021 PissedConsumer2694633 of Lalpur, India

Solved - worst experience

3.0

Product was just 1 month old, the service centre guy even after complain is registered ask to use screwdriver and open up the gears and etc etc and refused to visit as he have only 1 call for this route What if i open the screws &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; all!! Does my warranty will be carried forward ?? Service with 48 hrs is cool but refusing and telling customer to open up the printer is not business ethics and not cool Regards

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ID

#2694633

Location

Lalpur, Uttarakhand

New Reviewer

Feb 12, 2021 Hugh P

EPSON WORKFORCE PRINTERS CANT BE REPAIRED

2.9

My Epson Workforce 7710 suddenly stopped working. I called a number of shops around me and all stores said "they did not fix Epson printers". The printer error message said to contact Epson. I got several automatically generated emails that kept telling me to turn the...

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ID

#2417284

Preferred solution

Let the company propose a solution

New Reviewer

Feb 08, 2021 Hugh P

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

2.8

I have had my Epson Workforce Printer for 3 years.past the Warrany period. I have to admit it is GREAT when working. It just stopped all of a sudden and told me to contact Epson. Epson dont even answer their phones, nor do they reply to emails!!!! I called several printer repair shops and all sale THEY WONT TOUCH AN EPSON!. Im a small business owner.Am I supposed to wait. I asked a repair shop what to buy so this does NOT happen again? They said hands down BUY AN HP! Thats exactly what Im going to do if I dont hear from Epson in a day or two!!!!!

User's recommendation: DONT EXPECT SERVICE ON EOSON PRINTERS.

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ID

#2412380

Service

Epson Printer Repair

Pros

Nice product

Cons

Does not print
No epson repair support
Does not want to print

Preferred solution

Let the company propose a solution

New Reviewer

Feb 07, 2021 Hugh P Otx

Error 100016 and error 000031

2.9

Printer stopped. Error messages 100016 and 0000031. The printer sai to contact epson Please advise ASAP Hugh Scott Proctor 702 826 **** Hsplv@***.com Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxcxxccccccccc

User's recommendation: Gggggggghhhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjjjjjjkjhgggfffffff.

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ID

#2411000

Pros

Prints nicely when it works
Good printer easy to use

Cons

Limited customer support

Preferred solution

Let the company propose a solution

New Reviewer

Nov 13, 2020 Herb M

Firmware update

2.6

Yep. Read this site too late. My 4734 has now become a doorstop. When I buy an automobile I can use any brand of tires I choose. I should have the same rights with a printer to use any brand of printer ink I choose. This procedure should be made illegal in this country since it invalidates my purchase and makes it unusable. I have read that there are potential lawsuits involved in this. Does anyone know how to join them? Conversely, has anyone found out how to downgrade the firmware to the previous version?

User's recommendation: Check price of ink before you buy a printer.

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ID

#2282152

Pros

Good printer easy to use

Cons

Ink outrageously expensive

Loss

$100

Preferred solution

Regress my firmware

New Reviewer

Nov 11, 2020 Emily V Lwl

Printer won't work,says its off line

2.5

printer says its off line, customer service in Japan said it was my mac pc .They could help me ifI paided $199.00 for 3 years.

User's recommendation: Not yet unless I don't get a result.

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ID

#2277955

Product

Epson Printer

Pros

Had many problems wit this printer

Cons

Does not want to print

Preferred solution

Let the company propose a solution

New Reviewer

Sep 08, 2020 Bartolo M

Printer problem

3.0

I called Epson because after printer did update it did not recognize any ink cartridge original or generic. I spend an hour and a half with them, and all the wanted to know was about the inks. After so long of speaking emails and pics their answer was send us more pics. Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records.

User's recommendation: buy canon.

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ID

#2158745

Product

Epson Printer

Pros

Nice product

Cons

Can not use printer after update

Loss

$130

Preferred solution

Let the company propose a solution

Style and Design	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5
Advertised vs Delivered	2/5
Website	2/5

Epson
Reviews and Complaints

Epson Overview

Rating Details

Contact Epson Customer Service

Epson Reviews

Very bed service

It's the Worst Customer Service

Having issues

My printer was not working and the Geek Sqad could not fix my problem

Unscrupulous Practice/Policies

Disappointed in Epson

Printer 4730 will not print after a move

Epson printer 3640 Can not connect to my computer

Companies Similar to Epson

Hewlett Packard

Canon

Brother

Kodak

Solved - worst experience

EPSON WORKFORCE PRINTERS CANT BE REPAIRED

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

Error 100016 and error 000031

Firmware update

Printer won't work,says its off line

Printer problem

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