Epson Reviews and Complaints

1) Purchased Epson 109W with the intention to use "PC Free" capability to run slides directly from USB without a laptop. 2) Unfortunately PC Free does not support powerpoint - but Epson does offer free software Easy MP Slide Converter to convert PowerPoint slides to its proprietary .FSE 3) However, Easy MP Slide Converter does not support current version of PowerPoint - only up to PowerPoint 2013 - a 6 year old version. 4) There is no fix - so I am out almost $1,000 to purchase a projector that cannot function for the advertised purpose for which I purchased it.

Bought an Epson XP-830 printer found out that there are no ‘$’ characters to allow you to input the password to access your wireless home Wi-Fi networks... There is no where in the manual that inform consumers of this limitation therefore I think Epson deceptive practice as to the products sold did not disclose this flaws and limitations of their products to it customers, FTC need to investigate.

Same complaint as other consumers... First, you HAVE to replace cartridges of all colors to print anything.. Cartridges are small and half empty every time it charges or cleans nozzles and never will print when I need to actually print something, not to mention it loses wireless connection every time I do anything. I've spent $80 on cartridges that I assume are leaking and have printed maybe 5 papers when I finally got it to print again. I don't have a way to fix the problem and Epson doesn't offer any solutions to this. I had an Epson before this of a similar model that wouldn't connect to windows 10 but it seemed to work better than this one.

Just wanted to state the awful product support I have received. I was simply having an issue with the printer feeding multiple pages. To have to be on the phone for 30 minutes speaking to someone who hardly understands what a printer is read to me from a book is horrible support. I am in IT, and work in support. It was just totally unacceptable. So now they want me to send my printer in for repair. I am sure this is something that I cold have been walked through had I been given a chance to speak to someone who knows the product. I even was passed on to a higher level of support, and was put in the SAME EXACT situation, someone reading to me out of a book. I would never send this printer in for this problem. At this point, I plan on moving away from Epson, and will seek out another brand.

My 3 months old SC P 20000, installed at my workplace in Goleta, CA USA started spewing ink all over the prints . I called in to raise a complaint ticket on the 30th December 2016 , (ticket #161230-003242). I also sent them an email showing pictures of what the printer was doing. The parts arrived on Tuesday the 3rd of Jan. When the technician didn't come to repair the printer, I called Epson. They said that the technician will call me. Another couple of days later I called them again and , they finally gave me another number to call. This was for a 3rd party agency called Decision one. After calling in the they connected my to the technician Richard who hung up saying that they tried calling me and I didn't pick up. I checked my voice and missed calls, there were none. I called again and this time I was given a tentative time of 12th December for the technician to visit me. This was unacceptable since Epson has a 24 hour service commitment as per warranty terms. I called Nick at ColorHQ, The company that sold me this printer. He asked me for a claim #, which nobody at Epson had cared to provide so far. I called in and this time asked for the claim # and forwarded that to Nick. This was Friday, 6th Jan, 2017 I got a call back from Richard the tech. saying he could come fix the machine earliest on Tuesday 10th Jan. Even after requesting to come the same day or at least the next day, he said Tuesday was the earliest. 10 days of downtime for my only large format printer has caused me several thousand dollars worth of lost business and customers. They outsource their customer service to an external agency called Decision one and have no coordination or follow up with this agency. I would advice everyone to invest in a back up printer if the only machine they have is an Epson.