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3.1
Details

Update by user Jul 07

See ticket #: 200707003762First number called: (800) 463-7766Second Number called: (562) 276-1300Third Number called: (562) 276-4394

Update by user Jul 07

Ok, last call was 39 minutes and the technician's voice was garbled. I asked him if he was using a headset with a boom mic and he said...

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ID
#2039912 Review #2039912 is a subjective opinion of poster.
Cons
  • Poor technical support
Preferred solution
Let the company propose a solution

Repair Epson l3110

3.4
Details
Your company repairing executive not reply properly. Not taking seriously my complaint.i request to please provide better service about my printer repairing.

User's recommendation: I don't want purchase next time your product.

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ID
#2032707 Review #2032707 is a subjective opinion of poster.

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Verified Reviewer

Epson - Complaint

2.9
Details
Epson - Complaint
Epson - Complaint
Epson - Complaint
72I bought a brand new Epson Work Force 7720, that ended up having a hardware problem. I have now received my 4th broken refurbished replacement. I am very mad and on hold now. They better resolve this problem with either a new printer or one that is not broken prior to them shipping it. My original printer was less than 3o days old when I received the first replacement that was doing the same thing as my new one. The 2d, 3d and now 4th replacement have had the same broken part on it when I opened the box. This is not acceptable!! Since this site will not let me mark resolved or delete, just want to say that it is resolved and they are sending me a new printer.

User's recommendation: Awful service for replacements if needed.

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ID
#1933696 Review #1933696 is a subjective opinion of poster.
Pros
  • No answer
Cons
  • Replacement service
Loss
$400
Preferred solution
Want the same printer not broken and working

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details
I have an Epson XP-200 and I constantly have to use more ink and replace perfectly good ink cartridges because the machine will tell me that it does not recognize the ink cartridge. It appears to do this randomly, but it has always had this problem and started...
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1 comment
Anonymous
#1889485

I avoid buying any EPSON product because of this issue. I encountered the same problem and is just sad that EPSON it's allowed to rip off consumers in this manner.

ID
#1889596 Review #1889596 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Design nice
Cons
  • Customer service
  • Uses lots of ink
Loss
$200
Preferred solution
Let the company propose a solution

Epson - Very Very Very Very bad coustomer service

2.5
Details
They are very arrogant and lazy, they do not listen to the problem and tell that they will send some one to help in 2 DAYS. And the ended up coming after 7 DAYS
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1 comment
Lala
#1766255

I have experienced the same customer no service. Greg Powers TVHost WSKI-Tv 17

ID
#1682320 Review #1682320 is a subjective opinion of poster.
Service
Epson Customer Care
Pros
  • Past printer
Cons
  • Customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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Epson Projector Does not Work as Advertised

3.2
Details
1) Purchased Epson 109W with the intention to use "PC Free" capability to run slides directly from USB without a laptop. 2) Unfortunately PC Free does not support powerpoint - but Epson does offer free software Easy MP Slide Converter to convert PowerPoint slides to its proprietary .FSE 3) However, Easy MP Slide Converter does not support current version of PowerPoint - only up to PowerPoint 2013 - a 6 year old version. 4) There is no fix - so I am out almost $1,000 to purchase a projector that cannot function for the advertised purpose for which I purchased it.
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ID
#1563029 Review #1563029 is a subjective opinion of poster.
Product
Epson Powerlight 109W Projector
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution

Epson - Ink on 3720 printer, mony grape

2.5
Details
Was a long time Epson printer fan, until bought 3720. Ink runs out fast and cost a lot of money ($80 at staples) . Has limited third party generic ink cartridge suppliers. Printer driver software keeps popping up on ink levels and where to buy Epson orginal replacements.... SKIP this printer
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ID
#1496322 Review #1496322 is a subjective opinion of poster.
Product
Epson Wf-3720 Printer
Pros
  • Past printer
Cons
  • New printer link issue
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution

Epson Printer Limitations

2.6
Details
Bought an Epson XP-830 printer found out that there are no ‘$’ characters to allow you to input the password to access your wireless home Wi-Fi networks... There is no where in the manual that inform consumers of this limitation therefore I think Epson deceptive practice as to the products sold did not disclose this flaws and limitations of their products to it customers, FTC need to investigate.
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ID
#1370518 Review #1370518 is a subjective opinion of poster.
Location
Jacksonville Beach, Florida
Product
Epson Xp-830 Printer

Epson Expression Xp-430 all in one printer

3.4
Details
I updated my printer software (big mistake). You see, Lexmark lost a case to 3rd party ink makers/sellers that allowed the 3rd party companies to continue to make and sell 3rd party ink which is much less money and most people would obviously use it. I am assuming on this but I am guessing the plan was to make the money on the ink, which by the way costs more than the printer did. So unbeknownst to me my software update contained a block for 3rd part ink. I was not a happy camper! None of my ink would work and before I knew why I had opened 3 cartridges, ruining them because they dry out if not used. I tried to reseal but it did not work. I downgraded the software, it took hours of uninstalling and re-installing, only got it working again because I had the old firmware in my downloads from last year as they removed the older version from their website. I will never, ever buy this brand again. I went out and bought a new printer, a brother and so far no issues. It is a solid printer and I got a good deal on it. I think I am sticking with brother as I have had no issues with 3rd party ink but also the ink for my brother printer is reasonable so I do not spend much on their ink, one XXL catridge is $15 and that to me is a great price. The model I got is MFC-J485DW and I have had it almost a year, I use it at work and print allot, it has worked without issue and I have used both brand ink and a number of 3rd party and find the brand to be better as far as quality and lasting the longest. So I tend to buy brother ink. Anyhow, I added this because I like to back good products and my epson printer was a headache I did not need. Done with the brand for good. It was a poor choice on their part as I am sure I am not the only customer who will not be recurring! The printer itself was okay, I have never gotten the wireless to work properly on the Epson, my new brother printer works out of the box without issue. My advice to Epson, charge less for ink and more for the printer, I would prefer to pay more for my printer and then have ink that is affordable, please fix the wireless printing set up, I am good with computer related items and I could not get it working.
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ID
#1368957 Review #1368957 is a subjective opinion of poster.
Product
Epson Xp-430 Printer

Epson Products and Services Reviews

Product or Service Reviews
Printer  2.0 73
Repair  1
Wf-2750 Printer  1.0 2
Ink Cartridge  1.7 23
Wf-3640 Printer  1.3 12

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Latest Question

My ET 2750

My printer keeps losing it wifi signal. I had AT& T place my rotor and it keeps happing. my printer soft ware is up to date. any suggestion

Epson Questions

Epson - Firmware caused remanufactured ink cartridges not to be recognised

2.9
Details
on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink?
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ID
#1283481 Review #1283481 is a subjective opinion of poster.
Product
Epson Xp-430 Printer
Cons
  • Customer service could not help me
Reason of review
firmware caused printer failure with my ink cartridges
Loss
$50
Preferred solution
Deliver product or service ordered

Epson out of ink message should be illegal

2.5
Details
I have a WorkForce Pro WF-4630. I buy new cartridges versus refilling. Regardless of the kind of cartridge, I use the Black Cartridge the most so it is always the first to go out. What is blatantly wrong is Epson's measuring of these cartridges and it is downright deceptive and I believe an attempt to get consumers to replace them long before they are empty. My "out of ink" message started 3 months ago and about 1,000 pages ago. I don't keep a perfect account but I'm a college professor and it's been busy. The cartridge is still printing black and the message has displayed this whole time. I can't figure out how to display it but I will say thing. This will be the last ESPON I buy.
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2 comments
Machele
#1472398

Nice printer. You have stumbled on the reason for the low ink message---they make more money selling you the ink cartridges than they do the printer. Not believing any manufacturer's low ink message is now a part of every printer-owners belief system.

Jim H
#1472454
@Machele

I agree. Just a shame it is so.

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ID
#1244247 Review #1244247 is a subjective opinion of poster.
Product
Epson Wf-4630 Printer
Pros
  • To be determined
Cons
  • Illegal nature of their practices
Reason of review
Bad quality
Loss
$500
Preferred solution
Get rid of the deceptive practice and either eliminate the message if you can't manage it right or fix it.
2.8
Details
Froze working printer with working cartridges with no warning to consumer of recycled oem cartridges will not work after having to to do firmware update that I had to do, as communication error stated firmware update necessary for printer to work... No where is it...
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ID
#1212212 Review #1212212 is a subjective opinion of poster.
Location
El Segundo, California
Product
Epson Printer
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Price reduction

Epson Ink Cartridges

2.7
Details
Bought Epson XP-8500 a month ago and needed to replace ink after a couple of weeks of use. Unable to purchase ink cartridges in my area and have to order only from Epson. Why would they sell a printer at Best Buy and not have ink cartridges available in stores where it was purchased or any other stores that sell ink cartridges? Waiting for them to send cartridges and printer, in the meantime the printer is useless until ink arrives. Unable to call their complaint department as that phone number is not available either and support on website is no longer available for complaints
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ID
#1146695 Review #1146695 is a subjective opinion of poster.
Product
Epson Xp-8500 Printer
Pros
  • Photo prints
Cons
  • Customer support is nil
  • Customer support
Reason of review
Not having ink cartridges available in stores in my area
Preferred solution
Let the company propose a solution

Epson printer sucks too

3.2
Details
Same complaint as other consumers... First, you HAVE to replace cartridges of all colors to print anything.. Cartridges are small and half empty every time it charges or cleans nozzles and never will print when I need to actually print something, not to mention it loses wireless connection every time I do anything. I've spent $80 on cartridges that I assume are leaking and have printed maybe 5 papers when I finally got it to print again. I don't have a way to fix the problem and Epson doesn't offer any solutions to this. I had an Epson before this of a similar model that wouldn't connect to windows 10 but it seemed to work better than this one.
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ID
#1134771 Review #1134771 is a subjective opinion of poster.
Product
Epson Xp-310 Printer
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution

Epson - Software updated-now no pdf files available

2.5
Details
Epson updated my printer software and now I cannot save scans to pdf format. I contacted Epson via online chat numerous times and they say they do not support pdf software and that I should contact the maker of the software. It was installed on my printer when I bought it. I purchased this specifically because it saves scan to pdf at Staples. Epson changed my software numerous times changing how it scans and prints several times. I even tried to delete and reload software to no avail. I will not buy another Epson nor will I recommend it to friends or business partners anymore.
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ID
#1102133 Review #1102133 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Epson 545 Printer
Reason of review
software issue
Loss
$159
Preferred solution
Let the company propose a solution