Epson Reviews and Complaints | Rating: 3/5 @ Pissed Consumer

New Reviewer

kevin t Ogx Nov 16, 2021

Disappointed in Epson

2.6

This is not the first Epson printer I have owned but it is by far the worst. The printer in question is the XP-4100. This printer rarely does what you need it to do in a timely manner. It either prints blank pages or unreadable pages if it prints at all. I have had...

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ID

#3073304

Loss

$200

Preferred solution

Let the company propose a solution

PissedConsumer3034657 of Beaumont, TX Nov 03, 2021

Printer 4730 will not print after a move

2.5

I contacted your company to get my 4730 Epson printer to print. Recently I moved 300 miles south and got new wifi svcs - but even after entering the wifi info, still no prints. When speaking to the Epson rep, I ended up with no resolution. Now I'm in my new home 2 mos later with a printer not providing me work for my business. VicToria

User's recommendation: At times, you will end your discussions with tech support and have no resolution.

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ID

#3034657

Location

Beaumont, Texas

New Reviewer

Howard L Lki Aug 19, 2021

Epson printer 3640 Can not connect to my computer

3.4

NOT EASY TO BE CONNECTED ... SET UP MANUAL IS NOT EASY TO FOLLOW UP. SOMETIME IS SUDDENLY RUNNING BY IT- SELF AT MIDDLE OF THE NIGHT NOISY.

User's recommendation: Make it more simple.

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ID

#2791398

Preferred solution

Let the company propose a solution

PissedConsumer2694633 of Lalpur, India Jul 19, 2021

Solved - worst experience

3.0

Product was just 1 month old, the service centre guy even after complain is registered ask to use screwdriver and open up the gears and etc etc and refused to visit as he have only 1 call for this route What if i open the screws &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; all!! Does my warranty will be carried forward ?? Service with 48 hrs is cool but refusing and telling customer to open up the printer is not business ethics and not cool Regards

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ID

#2694633

Location

Lalpur, Uttarakhand

New Reviewer

Hugh P Feb 12, 2021

EPSON WORKFORCE PRINTERS CANT BE REPAIRED

2.9

My Epson Workforce 7710 suddenly stopped working. I called a number of shops around me and all stores said "they did not fix Epson printers". The printer error message said to contact Epson. I got several automatically generated emails that kept telling me to turn the...

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ID

#2417284

Preferred solution

Let the company propose a solution

New Reviewer

Hugh P Feb 08, 2021

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

2.8

I have had my Epson Workforce Printer for 3 years.past the Warrany period. I have to admit it is GREAT when working. It just stopped all of a sudden and told me to contact Epson. Epson dont even answer their phones, nor do they reply to emails!!!! I called several printer repair shops and all sale THEY WONT TOUCH AN EPSON!. Im a small business owner.Am I supposed to wait. I asked a repair shop what to buy so this does NOT happen again? They said hands down BUY AN HP! Thats exactly what Im going to do if I dont hear from Epson in a day or two!!!!!

User's recommendation: DONT EXPECT SERVICE ON EOSON PRINTERS.

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ID

#2412380

Service

Epson Printer Repair

Pros

Nice product

Cons

No epson email or phone response
Does not print
No epson repair support

Preferred solution

Let the company propose a solution

New Reviewer

Hugh P Otx Feb 07, 2021

Error 100016 and error 000031

2.9

Printer stopped. Error messages 100016 and 0000031. The printer sai to contact epson Please advise ASAP Hugh Scott Proctor 702 826 **** Hsplv@***.com Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxcxxccccccccc

User's recommendation: Gggggggghhhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjjjjjjkjhgggfffffff.

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ID

#2411000

Pros

Prints nicely when it works
Good printer easy to use

Cons

Limited customer support

Preferred solution

Let the company propose a solution

New Reviewer

Herb M Nov 13, 2020

Firmware update

2.6

Yep. Read this site too late. My 4734 has now become a doorstop. When I buy an automobile I can use any brand of tires I choose. I should have the same rights with a printer to use any brand of printer ink I choose. This procedure should be made illegal in this country since it invalidates my purchase and makes it unusable. I have read that there are potential lawsuits involved in this. Does anyone know how to join them? Conversely, has anyone found out how to downgrade the firmware to the previous version?

User's recommendation: Check price of ink before you buy a printer.

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ID

#2282152

Pros

Good printer easy to use

Cons

Ink outrageously expensive

Loss

$100

Preferred solution

Regress my firmware

New Reviewer

Emily V Lwl Nov 11, 2020

Printer won't work,says its off line

2.5

printer says its off line, customer service in Japan said it was my mac pc .They could help me ifI paided $199.00 for 3 years.

User's recommendation: Not yet unless I don't get a result.

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ID

#2277955

Product

Epson Printer

Pros

Had many problems wit this printer

Cons

Does not want to print

Preferred solution

Let the company propose a solution

New Reviewer

Bartolo M Sep 08, 2020

Printer problem

3.0

I called Epson because after printer did update it did not recognize any ink cartridge original or generic. I spend an hour and a half with them, and all the wanted to know was about the inks. After so long of speaking emails and pics their answer was send us more pics. Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records.

User's recommendation: buy canon.

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ID

#2158745

Product

Epson Printer

Pros

Nice product

Cons

Can not use printer after update

Loss

$130

Preferred solution

Let the company propose a solution

New Reviewer

Daniel O Ash Jul 07, 2020

Poor Technical Support

3.1

Update by user Jul 07, 2020

See ticket #: 200707****62First number called: (800) 463-****Second Number called: (562) 276-****Third Number called: (562) 276-****

Update by user Jul 07, 2020

Ok, last call was 39 minutes and the technician's voice was garbled. I asked him if he was using a headset with a boom mic and he said...

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ID

#2039912

Cons

Poor technical support

Preferred solution

Let the company propose a solution

PissedConsumer2032707 of Pune, India Jul 04, 2020

Repair Epson l3110

3.4

Your company repairing executive not reply properly. Not taking seriously my complaint.i request to please provide better service about my printer repairing.

User's recommendation: I don't want purchase next time your product.

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ID

#2032707

Location

Pune, Maharashtra

New Reviewer

Estella M Bwg May 18, 2020

Complaint

2.9

72I bought a brand new Epson Work Force 7720, that ended up having a hardware problem. I have now received my 4th broken refurbished replacement. I am very mad and on hold now. They better resolve this problem with either a new printer or one that is not broken prior to them shipping it. My original printer was less than 3o days old when I received the first replacement that was doing the same thing as my new one. The 2d, 3d and now 4th replacement have had the same broken part on it when I opened the box. This is not acceptable!! Since this site will not let me mark resolved or delete, just want to say that it is resolved and they are sending me a new printer.

User's recommendation: Awful service for replacements if needed.

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ID

#1933696

Pros

No answer

Cons

Replacement service

Loss

$400

Preferred solution

Want the same printer not broken and working

New Reviewer

Irene C Ewv Apr 25, 2020

INK issues

2.6

I have an Epson XP-200 and I constantly have to use more ink and replace perfectly good ink cartridges because the machine will tell me that it does not recognize the ink cartridge. It appears to do this randomly, but it has always had this problem and started happening from soon after I got this machine. First, I would like to say that I have only used Epson Ink in this machine because I had been aware of the problem in a previous Epson Printer that I had. I purchase the Epson Ink at Staples, so I know it is good. I purchased this printer because I appeared to be a good value and while I was aware that Epson somehow made it so you could not use after market ink in their printers I was willing to purchase only their ink. I will NOT make this mistake again. It seems that when the cartridge gets between 1/2 and 1/3 full the printer will suddenly tell me that it doesn't recognize the cartridge. However, I have in fact replaced the cartridges and still had the machine say it doesn't recognize them and have to put in a second replacement. This will be the last Epson Product I purchase. I will look for a review of a printer that indicates it has NO INK problems reported when I replace this thing. I am a very unhappy customer.

User's recommendation: Look got a printer which has good reviews about it's ink usuage.

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1 comment

PissedConsumer1889485 Jul 07, 2020 #1889485

I avoid buying any EPSON product because of this issue. I encountered the same problem and is just sad that EPSON it's allowed to rip off consumers in this manner.

Reply

0 0

ID

#1889596

Product

Epson Ink Cartridge

Pros

Design nice

Cons

Customer service
Uses lots of ink

Loss

$200

Preferred solution

Let the company propose a solution

New Reviewer

Xyz x Oct 17, 2019

Very Very Very Very bad coustomer service

2.5

They are very arrogant and lazy, they do not listen to the problem and tell that they will send some one to help in 2 DAYS. And the ended up coming after 7 DAYS

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1 comment

Lala Mqc Oct 23, 2019 #1766255

I have experienced the same customer no service. Greg Powers TVHost WSKI-Tv 17

Reply

0 0

ID

#1682320

Service

Epson Customer Care

Pros

Past printer

Cons

Customer support

Reason of review

Poor customer service

Preferred solution

Let the company propose a solution

Style and Design	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5
Advertised vs Delivered	2/5
Website	2/5

Epson
Reviews and Complaints

Epson Overview

Rating Details

Contact Epson Customer Service

Epson Reviews

Disappointed in Epson

Printer 4730 will not print after a move

Epson printer 3640 Can not connect to my computer

Solved - worst experience

EPSON WORKFORCE PRINTERS CANT BE REPAIRED

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

Error 100016 and error 000031

Firmware update

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Poor Technical Support

Repair Epson l3110

Complaint

INK issues

Very Very Very Very bad coustomer service

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