Epson Reviews and Complaints
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2
ISSUES RESOLVED
232
TOTAL REVIEWS
$330K
CLAIMED LOSSES
$3.1K
AVG LOSS
30.2K
PAGE VIEWS
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Cons
- Wasted valuable time
- Quality
- Product
Pros
- Printer
- To be determined
- Product before they changed it
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(17 of 232 reviews match)
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Epson Projector Does not Work as Advertised
1) Purchased Epson 109W with the intention to use "PC Free" capability to run slides directly from USB without a laptop. 2) Unfortunately PC Free does not support powerpoint - but Epson does offer free software Easy MP Slide Converter to convert PowerPoint slides to its proprietary .FSE 3) However, Easy MP Slide Converter does not support current version of PowerPoint - only up to PowerPoint 2013 - a 6 year old version. 4) There is no fix - so I am out almost $1,000 to purchase a projector that cannot function for the advertised purpose for which I purchased it.
Review
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Let the company propose a solution
Epson Printer Limitations
Bought an Epson XP-830 printer found out that there are no ‘$’ characters to allow you to input the password to access your wireless home Wi-Fi networks... There is no where in the manual that inform consumers of this limitation therefore I think Epson deceptive practice as to the products sold did not disclose this flaws and limitations of their products to it customers, FTC need to investigate.
I updated my printer software (big mistake). You see, Lexmark lost a case to 3rd party ink makers/sellers that allowed the 3rd party companies to continue to make and sell 3rd party ink which is much less money and most people would obviously use it. I am assuming on...
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on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I...
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Review
Product
Cons
- Customer service could not help me
Reason of review
firmware caused printer failure with my ink cartridges
Loss
$50
Preferred solution
Deliver product or service ordered
I have a WorkForce Pro WF-4630. I buy new cartridges versus refilling. Regardless of the kind of cartridge, I use the Black Cartridge the most so it is always the first to go out. What is blatantly wrong is Epson's measuring of these cartridges and it is downright...
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Review
Product
Pros
- To be determined
Cons
- Illegal nature of their practices
Reason of review
Bad quality
Loss
$500
Preferred solution
Get rid of the deceptive practice and either eliminate the message if you can't manage it right or fix it.
Tags
Epson printer sucks too
Same complaint as other consumers... First, you HAVE to replace cartridges of all colors to print anything.. Cartridges are small and half empty every time it charges or cleans nozzles and never will print when I need to actually print something, not to mention it loses wireless connection every time I do anything. I've spent $80 on cartridges that I assume are leaking and have printed maybe 5 papers when I finally got it to print again. I don't have a way to fix the problem and Epson doesn't offer any solutions to this. I had an Epson before this of a similar model that wouldn't connect to windows 10 but it seemed to work better than this one.
Review
Product
Reason of review
Bad quality
Loss
$150
Preferred solution
Let the company propose a solution
Epson - WF 3620
I was a fan of EPSON printers for more then a decade. I started out with an RX 200, then RX 220, then Artisan 50, then two WF 3620. That's when the trouble started. I went on vacation and we had 95 degrees in our house during this time. My HP printer survived without any trouble. The WF 3620 had a completely clogged print head. ONE print head for 4 cartridges. Unbelievable technical invention. Printer could not be repaired at a local Printer repair shop. I told them to recycle the printer because there is no other possibility in this village of El Paso-Texas to have this POS repaired. Today the second printer WF 3620 gave up. Same problems like the one before. I will never ever buy an EPSON again. Buy American. As a self employed, one needs month to gain the confidence of a customer and one loses it in a heartbeat. Review about: Epson Printer WF 3620 Model C481D SN SEDY314452.
Review
Product
Cons
- Printer is junk
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
Epson Artisan 837 feeding several pages at once
Just wanted to state the awful product support I have received. I was simply having an issue with the printer feeding multiple pages. To have to be on the phone for 30 minutes speaking to someone who hardly understands what a printer is read to me from a book is horrible support. I am in IT, and work in support. It was just totally unacceptable. So now they want me to send my printer in for repair. I am sure this is something that I cold have been walked through had I been given a chance to speak to someone who knows the product. I even was passed on to a higher level of support, and was put in the SAME EXACT situation, someone reading to me out of a book. I would never send this printer in for this problem. At this point, I plan on moving away from Epson, and will seek out another brand.
Review
Product
Pros
- Ease of use and print quality
- Design nice
Cons
- Customer service
- Wasted ink
- Printing big projects
Reason of review
Poor customer service
Preferred solution
Replace printer with same or newer replacement model
Tags
Epson in Long Beach, California - Our only Printer Down - Service technican scheduled after 10 days
My 3 months old SC P 20000, installed at my workplace in Goleta, CA USA started spewing ink all over the prints . I called in to raise a complaint ticket on the 30th December 2016 , (ticket #161230-003242). I also sent them an email showing pictures of what the printer was doing. The parts arrived on Tuesday the 3rd of Jan. When the technician didn't come to repair the printer, I called Epson. They said that the technician will call me. Another couple of days later I called them again and , they finally gave me another number to call. This was for a 3rd party agency called Decision one. After calling in the they connected my to the technician Richard who hung up saying that they tried calling me and I didn't pick up. I checked my voice and missed calls, there were none. I called again and this time I was given a tentative time of 12th December for the technician to visit me. This was unacceptable since Epson has a 24 hour service commitment as per warranty terms. I called Nick at ColorHQ, The company that sold me this printer. He asked me for a claim #, which nobody at Epson had cared to provide so far. I called in and this time asked for the claim # and forwarded that to Nick. This was Friday, 6th Jan, 2017 I got a call back from Richard the tech. saying he could come fix the machine earliest on Tuesday 10th Jan. Even after requesting to come the same day or at least the next day, he said Tuesday was the earliest. 10 days of downtime for my only large format printer has caused me several thousand dollars worth of lost business and customers. They outsource their customer service to an external agency called Decision one and have no coordination or follow up with this agency. I would advice everyone to invest in a back up printer if the only machine they have is an Epson.
Review
Product
Pros
- Ease of use and print quality
Cons
- Customer service and support
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
Tags
I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800 number staples gave me for tech support and tech support was trying to take over my computer and sell me a program. Your tech support use to use honest...
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1 comment
I agree! When I had my problem 5 days ago I first turned down the offer from the indian or phillipino tech support company ($150) to complete a "fixation" on my computer.
But when I couldnt get the printer problems fixed on my own i called back and just forked over the dough even though it really felt like some sort of scam.
now a few days later i'm having more problems and dont know if i should go back to them or if they'll make it worse. ug
Review
Service
Reason of review
Poor customer service
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Nice printer. You have stumbled on the reason for the low ink message---they make more money selling you the ink cartridges than they do the printer. Not believing any manufacturer's low ink message is now a part of every printer-owners belief system.