Epson
Reviews and Complaints

I called Epson because after printer did update it did not recognize any ink cartridge original or generic. I spend an hour and a half with them, and all the wanted to know was about the inks. After so long of speaking emails and pics their answer was send us more pics. Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records.

User's recommendation: buy canon.

Your company repairing executive not reply properly. Not taking seriously my complaint.i request to please provide better service about my printer repairing.

User's recommendation: I don't want purchase next time your product.

72I bought a brand new Epson Work Force 7720, that ended up having a hardware problem. I have now received my 4th broken refurbished replacement. I am very mad and on hold now. They better resolve this problem with either a new printer or one that is not broken prior to them shipping it. My original printer was less than 3o days old when I received the first replacement that was doing the same thing as my new one. The 2d, 3d and now 4th replacement have had the same broken part on it when I opened the box. This is not acceptable!! Since this site will not let me mark resolved or delete, just want to say that it is resolved and they are sending me a new printer.

User's recommendation: Awful service for replacements if needed.

They are very arrogant and lazy, they do not listen to the problem and tell that they will send some one to help in 2 DAYS. And the ended up coming after 7 DAYS

1) Purchased Epson 109W with the intention to use "PC Free" capability to run slides directly from USB without a laptop. 2) Unfortunately PC Free does not support powerpoint - but Epson does offer free software Easy MP Slide Converter to convert PowerPoint slides to its proprietary .FSE 3) However, Easy MP Slide Converter does not support current version of PowerPoint - only up to PowerPoint 2013 - a 6 year old version. 4) There is no fix - so I am out almost $1,000 to purchase a projector that cannot function for the advertised purpose for which I purchased it.

Was a long time Epson printer fan, until bought 3720. Ink runs out fast and cost a lot of money ($80 at staples) . Has limited third party generic ink cartridge suppliers. Printer driver software keeps popping up on ink levels and where to buy Epson orginal replacements.... SKIP this printer

Bought an Epson XP-830 printer found out that there are no ‘$’ characters to allow you to input the password to access your wireless home Wi-Fi networks... There is no where in the manual that inform consumers of this limitation therefore I think Epson deceptive practice as to the products sold did not disclose this flaws and limitations of their products to it customers, FTC need to investigate.

I updated my printer software (big mistake). You see, Lexmark lost a case to 3rd party ink makers/sellers that allowed the 3rd party companies to continue to make and sell 3rd party ink which is much less money and most people would obviously use it. I am assuming on this but I am guessing the plan was to make the money on the ink, which by the way costs more than the printer did. So unbeknownst to me my software update contained a block for 3rd part ink. I was not a happy camper! None of my ink would work and before I knew why I had opened 3 cartridges, ruining them because they dry out if not used. I tried to reseal but it did not work. I downgraded the software, it took hours of uninstalling and re-installing, only got it working again because I had the old firmware in my downloads from last year as they removed the older version from their website. I will never, ever buy this brand again. I went out and bought a new printer, a brother and so far no issues. It is a solid printer and I got a good deal on it. I think I am sticking with brother as I have had no issues with 3rd party ink but also the ink for my brother printer is reasonable so I do not spend much on their ink, one XXL catridge is $15 and that to me is a great price. The model I got is MFC-J485DW and I have had it almost a year, I use it at work and print allot, it has worked without issue and I have used both brand ink and a number of 3rd party and find the brand to be better as far as quality and lasting the longest. So I tend to buy brother ink. Anyhow, I added this because I like to back good products and my epson printer was a headache I did not need. Done with the brand for good. It was a poor choice on their part as I am sure I am not the only customer who will not be recurring! The printer itself was okay, I have never gotten the wireless to work properly on the Epson, my new brother printer works out of the box without issue. My advice to Epson, charge less for ink and more for the printer, I would prefer to pay more for my printer and then have ink that is affordable, please fix the wireless printing set up, I am good with computer related items and I could not get it working.

on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink?

I have a WorkForce Pro WF-4630. I buy new cartridges versus refilling. Regardless of the kind of cartridge, I use the Black Cartridge the most so it is always the first to go out. What is blatantly wrong is Epson's measuring of these cartridges and it is downright deceptive and I believe an attempt to get consumers to replace them long before they are empty. My "out of ink" message started 3 months ago and about 1,000 pages ago. I don't keep a perfect account but I'm a college professor and it's been busy. The cartridge is still printing black and the message has displayed this whole time. I can't figure out how to display it but I will say thing. This will be the last ESPON I buy.

Bought Epson XP-8500 a month ago and needed to replace ink after a couple of weeks of use. Unable to purchase ink cartridges in my area and have to order only from Epson. Why would they sell a printer at Best Buy and not have ink cartridges available in stores where it was purchased or any other stores that sell ink cartridges? Waiting for them to send cartridges and printer, in the meantime the printer is useless until ink arrives. Unable to call their complaint department as that phone number is not available either and support on website is no longer available for complaints