Epson Reviews

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They are forcing you to us Epson cartridges

have called 4 times to no avail. customer service just wants a picture. sent that 3 times. I have asked if they want me to use Epson cartridges get their price in line with other companies so we want have to look elsewhere.

User's recommendation: dont buy Epson printers, customer service is awful.

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ID
#3129062 Review #3129062 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Preferred solution
Let the company propose a solution

Can't download printer software

I couldnt connect your printer to my Wi-Fi. Google mesh runs at 5 GHz and your printer runs at 2.4 GHz
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ID
#3072650 Review #3072650 is a subjective opinion of poster.
Location
Nipomo, California
New Reviewer

Two failed Epson ET-4750 printers

The quality control the ET-4750 eco-tank refillable printers is horrendous. In my opinion, Epson produced a very poor quality printer that failed to operate in the first 6 months of usage. They did replace the original printer I purchased with a refurbished one which in very short period of time also failed to operate. I barely used any of the ink in either printer. I will not buy or ever recommend buying any of their printers.

User's recommendation: Stay away from Epson printers.

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ID
#3034152 Review #3034152 is a subjective opinion of poster.
Cons
  • Junk
  • Warranty support
Loss
$397
Preferred solution
Let the company propose a solution
New Reviewer

Et-3500

Your technical support person was fine it just took three hours for me to find a phone number I had to *** and moan call some other number of some micro somewhere to get a *** phone number I was chatting for three hours kept getting dropped your credit card for a dollar never excepting my $30,000 credit limit credit card after five times I entered it your customer service sucks

User's recommendation: Provide an easy to access online a phone number to tech support.

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ID
#2993806 Review #2993806 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
An easily accessible tech support phone number

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New Reviewer

LACK of Customer Service!

Purchased a $400. All in one Printer, I can not get it to connect to my Wi-Fi. I have followed all instruction and even involved Geek Squad. You can not reach any tech support through Epson on a weekend (HP Offers 24/7 customer Service) AND Epson says to contact them via E-mail, when i followed that instruction, It would not allow me to submit. When I called on Friday I was put on hold and no one ever answered. ZERO effort on EPSON'S part to remedy their product!!!!!PURCHASE HP

User's recommendation: Purchase HP.

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ID
#2956945 Review #2956945 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer

Can't get Setup to Work

Epson Workforce WF-2830 Printer: I had to get a new computer and now I can't install the printer. I am trying to install it with a USB cable and the installation disk and the downloaded Epson installer doesn't work. I have wasted 2 1/2 days on this. To top it off, the printer doesn't even print good when it's working. There is no phone number for customer service.

User's recommendation: Don't buy this product.

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ID
#2920087 Review #2920087 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Received wrong item

Instill haven't received the item never got my money back and nobody knows anything I'll never shop with you again. Not even a apology just treat like a criminal over the phone
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ID
#2912939 Review #2912939 is a subjective opinion of poster.
Location
Decatur, Illinois
New Reviewer

Piece of junk!

After replacing the black ink cartridge on my Workforce 4730 printer, I immediately got an error message saying there is a scanner error and to restart the unit. That didnt help. Also unplugged it a few times at the direction of the customer service rep. Nothing helped. I was then told that it is a hardware failure and since it was past the 12 month warranty period all they could offer was a 25% discount on a replacement. Let's see. I spent a few hundred dollars on a piece of junk that had not even printed 300 pages, so now I could buy another piece of junk at a discount? Not only are their printers junk. Their customer service is horrible! PLEASE DO NOT BUY AN EPSON PRODUCT h warranry.
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ID
#2849284 Review #2849284 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Inexpensive
  • Cheap
Cons
  • Company refuses to help or solve issues with products
  • Customer service treats people like they are idiots
  • Horrible quality
Loss
$330
Preferred solution
Replace this printer at no cost to me or issue a full redund.

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Verified Reviewer
New Reviewer

Epson Ink Cartridge

I called Epson because I opened a new ink cartridge (empty).I was on the phone with customer service for over 30 minutes with no satisfaction or a replacement. They were trying to say it was the printer. I said how could it be the printer if a new cartridge worked! I had to email photos but have heard NOTHING.

User's recommendation: Don't expect anything from Epson customer service.

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ID
#2830187 Review #2830187 is a subjective opinion of poster.
Pros
  • Printers are very good
Cons
  • Customer service treats people like they are idiots
Loss
$17
Preferred solution
Light magenta cartridge (277XL) replacement

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New Reviewer

Epson Workforce 3640 Printer

Don't purchase the Workforce 3640 Printer the printer head has problems! It don't print. You have to clean the printer head at least 3 times and you run of ink.
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ID
#2821198 Review #2821198 is a subjective opinion of poster.
Loss
$200
Preferred solution
Let the company propose a solution

ENGINEER HAD NOT VISITED FOR MAINTENACE PRINTER EPSON L130

SIR, I HAD RAISED COMPLAIN FOR REPAIR/MAINTENACE PRINTER EPSON L130 BUT AFTER FIVE DAYS NO ENGINEER VISITED HERE ON SITE. AFTER 26.07.2021 I TRIED TO CALL BUT DID NOT GET ANY RESPONSE. I REQUEST YOU TO RESOLVE MY PRINTER PROBLE AS SOON AS POSSIBLE. DETAILS ARE GIVEN BELOW. PRINTER NAME:- EPSON L130 SERIAL NO-VJSK300539 ADDRESS PIN CODE-110086 CONTACT NO-750385****, 721048**** ADD- NEW DELHI , INDIA
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ID
#2728827 Review #2728827 is a subjective opinion of poster.
Location
Gurgaon, Haryana
Epson does NOT stand by its equipment. I purchased a WorkForce WF-7720 late last year. In less than 1 year, I started getting an error message while scanning. I called the help line. We ran through the standard troubleshooting process, and they concluded that it was a...
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ID
#2723769 Review #2723769 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Brand new epson printer wont work properly.

the Red and Yellow cartridges do not print properly. it leave lines when printing red in photos or type. Called Office depot and they say since i didnt call them in 14 days the junk is mine. nothing I can do. called Epson. they run you over and over the same idea for fixing the problem. still cant print correctly. lines still appear. cant print in color since red leaves lines. installed new cartridge. still the same..

User's recommendation: Do not buy epson printers. they suck.

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ID
#2664752 Review #2664752 is a subjective opinion of poster.
Location
Santa Fe, New Mexico

Atrocious customer service

I bought an Epson SC-P900 printer via Amazon. It was delivered dead on arrivalservice code 000024. I needed a replacement right away. The first rep, whose command of English was not good, said they would overnight a replacement. But theyd need my credit card to guarantee things. I was told to return the defective unit within 7 days, and also was told I would receive a tracking number for the replacement. That never happened. Called them back yesterday to learn that the printer was out of stock until June 15 and since others are ahead

User's recommendation: Epson has god-awful customer service. Tech support is decent, but CS is a nightmare.

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ID
#2600436 Review #2600436 is a subjective opinion of poster.
Location
Cincinnati, Ohio

I am so angry that I cannot get ahold of technical support for my epson printer

My epson 2750 is offline, and I cannot get it back online. Why isi there no technical support? NONE at all. I call and I go on line without any ability to get help. This must change. I am throwing this 350.00 in the garbage & buying a Canon.

User's recommendation: Don't buy anything from Epson.

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ID
#2587531 Review #2587531 is a subjective opinion of poster.
Location
Racine, Wisconsin

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