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Atrocious customer service

I bought an Epson SC-P900 printer via Amazon. It was delivered dead on arrivalservice code 000024. I needed a replacement right away. The first rep, whose command of English was not good, said they would overnight a replacement. But theyd need my credit card to guarantee things. I was told to return the defective unit within 7 days, and also was told I would receive a tracking number for the replacement. That never happened. Called them back yesterday to learn that the printer was out of stock until June 15 and since others are ahead

User's recommendation: Epson has god-awful customer service. Tech support is decent, but CS is a nightmare.

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ID
#2600436 Review #2600436 is a subjective opinion of poster.
Location
Cincinnati, Ohio

I am so angry that I cannot get ahold of technical support for my epson printer

My epson 2750 is offline, and I cannot get it back online. Why isi there no technical support? NONE at all. I call and I go on line without any ability to get help. This must change. I am throwing this 350.00 in the garbage & buying a Canon.

User's recommendation: Don't buy anything from Epson.

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ID
#2587531 Review #2587531 is a subjective opinion of poster.
Location
Racine, Wisconsin

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New Reviewer

Crap Printer

I purchased the Epson XP-6100. It's the most temperamental device I've ever owned. It was so spotty on the Wi-Fi connection that I decided to go to the USB connection. I couldn't find the USB port on the printer and after two days of looking, I still can't. So, genius that I am, I decided to download the entire 300+ page instruction manual. I searched for the term "USB". Nothing. I'm thinking if there is a way to set up the printer with a USB port, maybe it should be in the instructions?? Last Epson for me. Anyone want a boat anchor???

User's recommendation: Don't.

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1 comment
#2005097

Should be on the back corner might have a rubber or plastic plug in it. Will be a B type connector. It is right above the power plug in recessed inside.

ID
#2513652 Review #2513652 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Good products no kidding good products
Cons
  • No human customer service
Loss
$250
Preferred solution
I would like to get someone to help me set up the printer and not some obscure FAQ site that only returns answers when you ask the question the way the FAQ site wants you to. Basically, I'd like to get some human Customer Service. Remember the term?

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New Reviewer

EPSON OR REPAIR SHOPS DONT FIX THEIR PRINTERS

EPSON OR REPAIR SHOPS DONT FIX THEIR PRINTERS
My epson workforce suddenly stopped working. it was great before and out of the one year warranty. I was quite willing to pay a store or Epson to fix it. Epson support was non existent except for one RUDE CLERK. Repair stores REFUSED to fix Epson. I asked repair stores what should I do in the future ? They all said BUY AN HP so I did!!! To heck with EPOANF THEIR RUDE/LOUSY/NON EXISTENT customer service!!!

User's recommendation: BuY HP, NOT EPSON.

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ID
#2468486 Review #2468486 is a subjective opinion of poster.
Pros
  • Thought it was a good printer
Cons
  • Service delivery is the worst
Preferred solution
Deliver product or service ordered
Label Printer lasted 220,000 labels then the print head died. Guess what that's not the first time the printer became unusable. After a single years worth of use it died and had to sent to america for repairs. Moving forward there is no replacement printhead service so...
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ID
#2449224 Review #2449224 is a subjective opinion of poster.
Location
Wellington, North Island
Cons
  • No way to get basic technical help
  • Clogged ink head
  • Poor technical support
Loss
$14

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New Reviewer
Bought an epson 2860 6 months ago. Been using 3rd party ink the whole time. Downloaded new firmware. No longer recognizes that ink. Called epson and ended up at an India call center. Couldn't understand the dialect. Eventually talked to a tech. the next day. Not...
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ID
#2399934 Review #2399934 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

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Print time

Got Epson et-2720 a year ago. At the time, it was cheaper regarding the ink. At first the color printing stopped. Did some maintenance and got that taken care of. Did a update download about two weeks ago. Now it takes from 1 to 3 minutes to respond after pushing print.

User's recommendation: Buyer beware.

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ID
#2397680 Review #2397680 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Bad printer and terrible customer service

I have had the Epson ET-16600 printer for about 5 weeks. It has not worked properly since it was new. The printer has print quality issues and wifi connection issues. I have called Epson multiple times and have sent emails. They have promised to have a technical specialist call me back each time but have not returned my calls. They seem to have no desire to help resolve any of these issues. The Worst customer service experience ever. Stay away from Epson.

User's recommendation: DONT BUY EPSON.

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ID
#2370779 Review #2370779 is a subjective opinion of poster.
Pros
  • Great concept
Cons
  • Poor customer service
  • Poor product performance
Loss
$1400
Preferred solution
Full refund

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New Reviewer

New driver downloads prevent use of non-Epson ink cartridges

I got an error message indicating I needed to download new Epson drivers. I downloaded them. Then I got an error message my ink cartridges could not be recognized. They are new EZ-Link ink cartridges. Now the printer is stuck on the error message, and I cannot print anything - the printer is now useless until I purchase new Epson cartridges.

User's recommendation: DO NOT BUY AN EPSON PRINTER.

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1 comment
#1982007

Since posting this review I have been contacted by Epson and they are initiating actions that may solve my problems. I will update this as matters progress!

ID
#2346834 Review #2346834 is a subjective opinion of poster.
Location
Sacramento, California
Product
Epson Printer
Pros
  • Had many problems wit this printer
Cons
  • Unhelpful in all aspects
Loss
$229
Preferred solution
Let the company propose a solution
New Reviewer

Many problems with this printer.

I called customer service,they told me the printer was fine. They said that it was my mac PC because I had malware on it. I took it off,and it still won't work. Then they said they could help me if I paid &;;;;;;;;;;;;;;;;;;199.00 for 3 years.
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ID
#2277976 Review #2277976 is a subjective opinion of poster.
New Reviewer

I was scammed by Epson technician.

Be careful when you call for help, to fix your new Epson printer. I was scammed. My printer was fixed, after I paid $199 for a one year protection service. Four months later, these technician called me and wanted more money.

User's recommendation: Call the manufacturer. Not a scammer from computer.

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1 comment
#1959973

Hello. No, never heard from the Epson Company.

I just don't want anyone getting scammed like I did. I thought that I was calling Epson for a printing problem.

Received phone number by looking on Goggle. These people called me a few months later and wanted more money (better protection coverage).

ID
#2271062 Review #2271062 is a subjective opinion of poster.
Service
Epson Technical Support
Cons
  • Technician scammer
  • Help you receive from google
  • Technician scam
Loss
$199
Preferred solution
Let the company propose a solution
New Reviewer

865594****

EPSON L220 /EPSON L360 driver Problem ripair 2 pinter
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ID
#2258721 Review #2258721 is a subjective opinion of poster.

Wish to sell my epson 11880 due to poor service by Epson

I am a customer in India who has been using an Epson 11880 for the last 3 years. There has been an issue in it since 10th Jan 2020. i have been made to run around in circles for the same - first told that its a head issue, then told that the pump is spoilt and now they tell me they cannot figure out what is wrong. I would like to sell the machine and wanted to know if there is any thing Epson can do to help since its a large format printer. I have the relevant messages and the communication. I am greatly upset and disturbed by this last 10 months attitude of Epson service centre here. Hoping someone can help me considering I have been a customer for the last 4-5 years.
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ID
#2250972 Review #2250972 is a subjective opinion of poster.
Location
Visakhapatnam, Andhra Pradesh
Service
Epson Technical Support

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Not happy with customer support

I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it. Ive been on the phone with Epson a few times. Says its Hardware failure. They dont want to do anything for me other than give me a discount on a new one. I have a $500 printer thats no good

User's recommendation: Don’t buy Epson horrible customer support.

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ID
#2239153 Review #2239153 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$500
Preferred solution
Fix it

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New Reviewer

They say it has ink and it doesnt

Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
My printer is a ink well. My inkwell's are empty and it won't take more ink it spills everywhere. I called and was told to send pictures and I did...I never received a call back..so I called 36 hours later and was told I refused help soy case was closed after arguing with three people long enough I left the house went got both .y children from school and was back... Karen called corporate and told them I refused help so they told her not to help me after .ore arguing I was passed to senior technician John who said I took bad pictures and that my Inkwells are full. I asked him where he saw ink and also asked for his I'd number so when my printer completely quit he would be held responsible he refused and told me that the ink is full and I didn't know what I was doing because I didn't take good pictures....so I have a 400 printer that they refuse to help me with. That won't take Ink.....it will dry up and be done

User's recommendation: Avoid customer service.

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1 comment
#1934293

Would file a complaint withtbe better business bureau would also contact there corporate office r

ID
#2216708 Review #2216708 is a subjective opinion of poster.
Pros
  • Ease of use and print quality
  • Easy to load the ink
  • Ink less expensive
Cons
  • Service is terrible along with customer service
  • Defective ink cartridge
Preferred solution
Replace my printer as it is not recognizing it's empty. If not resolved I loose 400

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