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Bad printer and terrible customer service

2.0
Details
I have had the Epson ET-16600 printer for about 5 weeks. It has not worked properly since it was new. The printer has print quality issues and wifi connection issues. I have called Epson multiple times and have sent emails. They have promised to have a technical specialist call me back each time but have not returned my calls. They seem to have no desire to help resolve any of these issues. The Worst customer service experience ever. Stay away from Epson.

User's recommendation: DONT BUY EPSON.

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ID
#2370779 Review #2370779 is a subjective opinion of poster.
Pros
  • Great concept
Cons
  • Poor customer service
  • Poor product performance
Loss
$1400
Preferred solution
Full refund

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Verified Reviewer

New driver downloads prevent use of non-Epson ink cartridges

1.5
Details
I got an error message indicating I needed to download new Epson drivers. I downloaded them. Then I got an error message my ink cartridges could not be recognized. They are new EZ-Link ink cartridges. Now the printer is stuck on the error message, and I cannot print anything - the printer is now useless until I purchase new Epson cartridges.

User's recommendation: DO NOT BUY AN EPSON PRINTER.

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ID
#2346834 Review #2346834 is a subjective opinion of poster.
Location
Sacramento, California
Product
Epson Printer
Pros
  • Had many problems wit this printer
Cons
  • Unhelpful in all aspects
Loss
$229
Preferred solution
Let the company propose a solution

Many problems with this printer.

2.0
Details
I called customer service,they told me the printer was fine. They said that it was my mac PC because I had malware on it. I took it off,and it still won't work. Then they said they could help me if I paid &;;;;;;;;;;;;;;;;;;199.00 for 3 years.
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ID
#2277976 Review #2277976 is a subjective opinion of poster.

I was scammed by Epson technician.

2.0
Details
Be careful when you call for help, to fix your new Epson printer. I was scammed. My printer was fixed, after I paid $199 for a one year protection service. Four months later, these technician called me and wanted more money.

User's recommendation: Call the manufacturer. Not a scammer from computer.

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1 comment
Pauline B
#1959973

Hello. No, never heard from the Epson Company.

I just don't want anyone getting scammed like I did. I thought that I was calling Epson for a printing problem.

Received phone number by looking on Goggle. These people called me a few months later and wanted more money (better protection coverage).

ID
#2271062 Review #2271062 is a subjective opinion of poster.
Service
Epson Technical Support
Cons
  • Technician scam
  • Help you receive from google
  • Technician scammer
Loss
$199
Preferred solution
Let the company propose a solution

865594****

2.0
Details
EPSON L220 /EPSON L360 driver Problem ripair 2 pinter
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ID
#2258721 Review #2258721 is a subjective opinion of poster.

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Wish to sell my epson 11880 due to poor service by Epson

1.8
Details
I am a customer in India who has been using an Epson 11880 for the last 3 years. There has been an issue in it since 10th Jan 2020. i have been made to run around in circles for the same - first told that its a head issue, then told that the pump is spoilt and now they tell me they cannot figure out what is wrong. I would like to sell the machine and wanted to know if there is any thing Epson can do to help since its a large format printer. I have the relevant messages and the communication. I am greatly upset and disturbed by this last 10 months attitude of Epson service centre here. Hoping someone can help me considering I have been a customer for the last 4-5 years.
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ID
#2250972 Review #2250972 is a subjective opinion of poster.
Location
Visakhapatnam, Andhra Pradesh
Service
Epson Technical Support

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Verified Reviewer

Not happy with customer support

2.0
Details
I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it. Ive been on the phone with Epson a few times. Says its Hardware failure. They dont want to do anything for me other than give me a discount on a new one. I have a $500 printer thats no good

User's recommendation: Don’t buy Epson horrible customer support.

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ID
#2239153 Review #2239153 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$500
Preferred solution
Fix it

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Verified Reviewer
1.7
Details
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
My printer is a ink well. My inkwell's are empty and it won't take more ink it spills everywhere. I called and was told to send pictures and I did...I never received a call back..so I called 36 hours later and was told I refused help soy case was closed after arguing...
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1 comment
Anonymous
#1934293

Would file a complaint withtbe better business bureau would also contact there corporate office r

ID
#2216708 Review #2216708 is a subjective opinion of poster.
Pros
  • Easy to load the ink
  • Ink less expensive
  • Ease of use and print quality
Cons
  • Defective ink cartridge
  • Service is terrible along with customer service
Preferred solution
Replace my printer as it is not recognizing it's empty. If not resolved I loose 400

Downloaded an Epson update, changed printing for anything saved as photo, the paper is not glossy stock, you can override this but eats up lots of ink and slow or slower, customer service Not listenin

1.6
Details
Epson service or lack of service, after downloaded upgrade Not I can not print - everything in picture format will not print because paper is set to standard, total program goes back to windows printing anything saved as photo, even notes are considered as Windows Live Photo Gallery Program probably on computer No Help by phone, could have fixed this if person so called support listened. Off shore by accent, in a hurry, Did not want to know the problem

User's recommendation: Avoid.

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ID
#2196025 Review #2196025 is a subjective opinion of poster.
Location
Vermilion, Ohio

Epson Products and Services Reviews

Product or Service Reviews
Ink Cartridge  1.7 26
Printer  1.9 87
Technical Support  1.9 9
Wf3720 Printer  2
L130 Printer  1

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Latest Question

My printer win accept the new cartridge

My printer won’t accept the new ink cartridge even though it is the correct one.

Epson Questions

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Verified Reviewer

Pathetic service

2.0
Details
I bought a sublimation printer, now they dont want to repair it because i used sublimation ink. Duhhhhhh, it is a sublimation printer. Your staff sold me this printer.
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ID
#2144189 Review #2144189 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printing
Cons
  • Printing
Loss
$2000
Preferred solution
Full refund

Printer issues

2.0
Details
Prints are not clear. Coming lines on the printed pages.

User's recommendation: Customer service support is poor.

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ID
#2135723 Review #2135723 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

Prontet

1.5
Details
Epson - Prontet
Update by user Aug 15, 2020

Issue still has been resolved. Called customer service and they transferred abroad and rep told me to wait 45 days.

Unacceptable policy.

I want a refund or exchange ! Working fir home and losing money

Original review posted by user Aug 15, 2020
DPrinter prints with horizontal lines across

User's recommendation: Epson customer service isn’t not helpful and I need a refund or an exchange.

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ID
#2118079 Review #2118079 is a subjective opinion of poster.
Pros
  • Cost
Loss
$400
Preferred solution
Full refund

They are rude, trash, and beyond useless.

1.5
Details
My company is heavily into editing, and we print labels for DVDs to send to various companies (of the videos we edit, of course). I called with a technical issue, which I was given a number by an automated system to call, then the phone hung up. Cool. Then, I call the number I was given, only to b re-routed 5 DIFFERENT TIMES, and given DIFFERENT phone numbers to call different departments that could "better help my issue". All the reps didn't even really care when I said I've been through this before, they were slightly rude, and kept saying "I'm going to transfer you to our specialist department", but it would be the same cycle. None of them know what they're doing. This is a complete trash company, and they should not still be in business. I hope their CEO looks at all of these and takes some notes. Revamp your company. Get brand-new employees. Re-train everyone. Good God. DO. NOT. BUY. THEIR. PRODUCTS. NOR. TRY TO. CALL. WITH. AN. ISSUE.

User's recommendation: Do NOT purchase any more products from this garbage company.

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ID
#2097632 Review #2097632 is a subjective opinion of poster.
Location
Fort Myers, Florida
Cons
  • Useless customer service representatives
  • Rude customer service
  • Unhelpful in all aspects
2.0
Details
I have an Epson 430 Workforce printer that has turned into a giant piece of trash. It has never worked properly even when brand new out of the box. It eats ink, but the print quality is horrible -- often so light it cannot be seen/read easily. It jams if you put in any...
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ID
#2028877 Review #2028877 is a subjective opinion of poster.
Pros
  • Used to be great company
Loss
$250
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting for over two months to have repaired printer

1.7
Details
No customer service Cant help you recover the printer with the repair center, printer has only printed 1000 sheets

User's recommendation: dont buy epson.

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ID
#2009447 Review #2009447 is a subjective opinion of poster.
Pros
  • It works well till it breaks
Cons
  • Service is terrible along with customer service
Preferred solution
Deliver product or service ordered