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Verified Reviewer

Customer service would not make a shipping issue "right"

1.0
Details
After patiently waiting two weeks for a replacement ink cartridge I called Epson customer service. They offered to contact FedEx about the missing shipment and ship another cartridge in 2 to 3 business days if the first one still didn't arrive. I requested a second shipment immediately overnight as my printer was inoperable without that cartridge and offered to pay for two if the first one ordered eventually arrived. They refused as it wasn't their policy to replace an apparently lost item until they heard from the shipper. I ended up ordering the cartridge from another company that would ship it immediately via UPS.

User's recommendation: Don't buy directly from Epson. If there's any problem their customer service is more concerned about following policy than customer needs.

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ID
#2380771 Review #2380771 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Quality product
Cons
  • Too expensive
Preferred solution
Full refund

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Verified Reviewer

Unable to reach customer support or pre sales

1.0
Details
My et 3750 printer died in less than 2 years. I was offered a 15% discount at the Epson store. Unable to reach the Epson store. They said their hours have changed but it is within open hours and I still get the same "closed" message. I'm looking for an et-3760 which is the next generation of my old printer. They are out of stock. Now what do I do.

User's recommendation: Do not buy an Epson printer. There is zero customer service.

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ID
#2362597 Review #2362597 is a subjective opinion of poster.
Location
Federal Way, Washington
Preferred solution
Let the company propose a solution

Mera printer scanner nahi kar raha hai

1.0
Details
Printer work nahin kar rahe hain
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ID
#2358254 Review #2358254 is a subjective opinion of poster.

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Verified Reviewer

Poor service

1.0
Details
Downloaded a firmware update ,DEC 2020, and my third party ink cartridges can no longer be recognized by the printer. Epson WF-2860
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ID
#2357838 Review #2357838 is a subjective opinion of poster.
Pros
  • Prints nicely when it works
Cons
  • Prinkter worked until the update that sabotaged it
Preferred solution
Quit making the printer not able to usr third party ink.

I did not received what I order and paid for

1.0
Details
I order ink order US1530**** and they sent it with federal express and I never received. I track it and federal express say that the package left Orlando Florida. Saturday 12. I went to federal express office in Miami Beach and they told me that federal express gave the package to the regular mail That was a week ago I think that they lost it and I had to buy the ink in Office Depot Ipaid twice for the ink Jose Cernadas j.cernadas@***.com
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ID
#2342500 Review #2342500 is a subjective opinion of poster.
Location
Los Angeles, California

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Technical support

1.0
Details
The technician was unable to help at all and said someone will call me in 24 to 48 hours after waiting on hold 30 minutes to get no help. Totally ridiculous for a customer service.

User's recommendation: DO NOT USE THIS SERVICE....HORRIBLE!

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ID
#2327404 Review #2327404 is a subjective opinion of poster.
Preferred solution
Solve the problem
1.0
Details
i purchased an Epson xp-6000 printer in 2019. Despite hours of frustrating efforts to connect the #$%@!! thing, via non-operational CD, extra money paid at purchase for easy set-up, online assistance, and even buying a new computer, this wonderful device cannot print a...
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ID
#2325748 Review #2325748 is a subjective opinion of poster.
Product
Epson Printer
Cons
  • 2000 dollars projector with motherboard that lasts 3 years
  • Printer is frustrating piece of junk
  • All around problem
Loss
$200
Preferred solution
Let the company propose a solution

Upset over ink cartridges needing replacement after 4 sheets printed

1.0
Details
Call didnt connect when dialed

User's recommendation: Buy different brand.

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ID
#2324997 Review #2324997 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Loss
$90
Preferred solution
Let the company propose a solution

Horrid customer service

1.0
Details
I have called support and tried to get my printer to connect and the number just disconnects me

User's recommendation: Never buy an Epson.

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ID
#2302316 Review #2302316 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • No solution to my situation
Loss
$300
Preferred solution
get my printer to work

Epson Products and Services Reviews

Product or Service Reviews
Ink Cartridge  1.7 26
Printer  1.9 87
Technical Support  1.9 9
Wf3720 Printer  2
L130 Printer  1

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Latest Question

My printer win accept the new cartridge

My printer won’t accept the new ink cartridge even though it is the correct one.

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THE MOST UNRELIABLE COMPANY EVER!

1.0
Details
I have tried to speak to a tech to help with my printer and they want to charge me. When I call the support tech line, you get hung up on. NEVER WILL I BUY ANOTHER PRODUCT and I will let eveyone I know not to as well
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ID
#2301761 Review #2301761 is a subjective opinion of poster.
Location
Pasadena, Texas
Pros
  • Thought it was a good printer
Cons
  • No one to support it when you need help wout having to pay a fee
Preferred solution
Help me get my printer working

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Verified Reviewer

Worst Printer I've ever owned

1.0
Details
My 2860 will not stay connected to my home WIFI network. Every time I turn the printer off, all connectivity is lost and I have to run the "Checker." Absolutely the worst printer I've owned. One of their "support Specialists" told me the printer would not work with a WIFI extender. Will NEVER buy another Epson product!

User's recommendation: Never buy Epson products.

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ID
#2279198 Review #2279198 is a subjective opinion of poster.
Cons
  • Lousy product and support
Preferred solution
Apology

Printer broke

1.0
Details
Call me as soon as possible 337-794-****
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ID
#2273190 Review #2273190 is a subjective opinion of poster.
Location
Morgan City, Louisiana

Photo +

1.2
Details
I wanted to make enlargements of a small picture and could not figure it out .
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ID
#2265580 Review #2265580 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Printing issues

1.0
Details
Apparently Epson printers are only good for the length of the warranty of 2 years if you use the printer often. Underused printers fail as do often used printers. Ive purchased 2 Epson printers and will NEVER buy this brand again.

User's recommendation: Do not purchase an Epson printer unless you want to toss it out after 2 years.

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ID
#2262800 Review #2262800 is a subjective opinion of poster.
Cons
  • Even customer service
  • Want but cannot get refund

My Epson printer is not working

1.0
Details
My Epson printer is not working .10 day leave inki during to print
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ID
#2247058 Review #2247058 is a subjective opinion of poster.
Location
Lucknow, Uttar Pradesh