Epson
Reviews and Complaints
Reviews Chart
$380K
CLAIMED LOSSES
312
TOTAL REVIEWS
37.3K
PAGE VIEWS
5
ISSUES RESOLVED
Epson - Brick
This is my third Epson printer last two were pretty good this one has been bricked after update. I will never buy another Epson printer again I invested in a color laser printer never buying ink again. Epson as a company should go out of business there are a bunch of *** with no support after you buy the product they break it *** YOU epson.
User's recommendation: NEVER BUY AN EPSON WORST PRINTER CO. IN THE WORLD.
ID
Product
Epson Printer
Loss
$80
Preferred solution
Full refund
The damn printer won't recognize new cartridge Epson brand throw these damn things away User's recommendation: Throw anything Mark Epson away
View full review
ID
Loss
$60
Preferred solution
Full refund
Retailers By Selling Support Epson's undisclosed “systematic campaign “to eliminate my choice
RETAILERS LIKE, BEST BUY, WALMART, COSTCO, TARGET, OFFICE DEPOT, SUPPORT EPSON BY SELLING THEIR PRODUCTS Epson is selling a product where Epson engages in a systematic campaign of disabling Epson printers when the user attempts to use non-Epson ink cartridges? The company does this by designing software updates that purposely disables the printers when the non-Epson ink cartridges are installed.
User's recommendation: AVOID ALL EPSON PRODUCTS.
ID
Location
Chicago, Illinois
Loss
$100
Preferred solution
Epson printers to allow other ink cartridges!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Printer
I have an XP345 that needs cartridge replacements after printing a maximum of 5 sheets. Even needs changing as soon as a cartridge is replaced! I called Epson, ran through all the tests, everything was OK...so it was my fault, obviously. They didnt care! So I went out and bought a HP printer...Epson have seen the last of me personally and anything to do with my business.
User's recommendation: DO NOT BUY EPSON.
ID
Cons
- Everything including service
Loss
$180
Preferred solution
Let the company propose a solution
Epson - Printer problems
Printer not working new printer of Epsom. Your service are not up to the mark
o
o ID
Pros
- Decent printers
- Photo prints
Cons
- Anything about it
Preferred solution
Printer problem
Epson - Worst customer's service ! 2000$ projector, 3.5 years before motherboard stops working
The support I received from Epson was borderline insulting. My Home Cinema 3500 projector's motherboard has severe problems preventing the projector from powering up. The only response from Epson was that the product is not under its 2 years warranty anymore. Not a single word more than that. The projector is 3.5 years old, the original light bulb is still working and I even bought a new one in order to be ready to replace it as soon as it was done. Am I expected to believe that this is an acceptable lifespan for a 2000$ Epson product ? Please allow me to be disgusted by my first Epson experience. I was so happy, until it all turned out into a nightmare.
User's recommendation: STAY AWAY FROM EPSON.
ID
Pros
- 2000 dollars projector with motherboard that lasts 3 years
Cons
- 2000 dollars projector with motherboard that lasts 3 years
Loss
$2000
Preferred solution
Please offer repair, replacement or reimbursement.
Epson - Horrible Experience
The support team at Epson told me to purchase new ink, as they said my ink was low. I bought all 4 ink options, replaced them, and proceeded to clean the nozzle head multiple times like they asked. I received low ink warnings for all of the colors within a matter of hours and Epson still couldn't get my printer to print. They offered me a 15% off coupon on my next Epson purchase though, as if that would make up for their failures. Why would I ever buy an Epson product again, with support such as this. Horrible product, would never recommend buying.
User's recommendation: Never buy an Epson.
ID
Location
Chesterfield, Missouri
Epson - Cartaige isnt working
Issue not resolved, same problem
ID
Location
Rutherford, New Jersey
Product
Epson Ink Cartridge
Preferred solution
Mmm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Printer not working can't copy photo paper
every time I try to copy photo paper does work it just keep on making noise, like it won't to but nothing happen
ID
Location
Hephzibah, Georgia
Pros
- No answer
Cons
- Lousy customer service
- Customer service
Preferred solution
Let the company propose a solution
Epson - My printer is not working good when copy photo paper
They're closed also and issues with printer can't copy photo
ID
Location
Hephzibah, Georgia
Preferred solution
Let the company propose a solution
Epson - Poor Customer Support
Used automatic update feature, NEVER use it. Upgraded firm ware now it can not read 3 of the 4 print cart. Spent 2 hours on phone with several script kitties on 1 level support. Got to 2nd level support and they are useless. Once Epson upgrades your firmware, they have no way of going back. Epson WF 3720 printer save your time and effort, but a Brothers or anything else.
User's recommendation: Stay away from Epson.
ID
Pros
- Prinkter worked until the update that sabotaged it
Cons
- Customer support is nil
- Rig printers to use ink cartridges you don t need or use rip off
Preferred solution
Allow users to go back to any version of firmware.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Worst Printer Ever
I purchased an Epson WF-3640 All-In-One a few years ago and have had nothing but problems with printing. It leaves dark lines, blank areas, no color in areas. I have used Epson inks only, I constantly clean print heads, realign them and have replaced them, it is still the same problem. It is a problem Epson knew about before selling this printer, and they have made no attempt to fix the faulty ink and print heads. I used to always use Epson as they never broke down and had the best printing only. I just bought an HP color laser jet and it works better than the Epson ever did or will. Epson can put their printers where the sun doesn't shine.
User's recommendation: Never buy Epson printers.
ID
Product
Epson Wf-3640 Printer
Cons
- Does not care about their products working for the consumer
- Keep ask 4 ink after put new ink
- Crap machine
Preferred solution
Apology
Epson - Do not buy
i purchased 5 in two years they all do the same thing they never stay on line they don’t hook up wireless it’s junk the ink is all over the place it doesn't read how much ink is in each one. it says it copies so much it does not handle many pieces of paper it jams all the time it’s the worst printer i have ever owned . it runs out of ink all the time i can’t get in touch with anyone . there the worst company . nothing good about this printer this was the most expensive printer i ever purchased not worth the money.
ID
Location
Cathedral City, California
Product
Epson Printer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Printer not working
you have no help line
ID
Location
Sioux City, Iowa
Cons
- Cannot reach support printer is junk
- Printer is junk
Preferred solution
Let the company propose a solution
Epson - Never buy a printer from them!
Epson forces you to purchase all colors of ink in order for you to print in B/W only! This is unbelievable that they can hold you hostage & force you to purchase what could be an unnecessary expense for most people. When I called & spoke to a supervisor I was told that they is a design in the printer which can not be changed! I told him quite clearly that Epson is doing this to extort money from hard working people & that there is a way to change the design of the printer but, they refused to create one. He said (of course) that there is nothing that they can do about this. 
ID
Location
Herndon, Virginia
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You have encountered the latest scam perpetrated by printer manufacturer's---their machines are programmed to not recognize any cartridge but the branded one. Apparently, non-branded ones are taking alot of money away from their over-priced sales, so they update their printers to not recognize any but their brand.
In your case, with using an Epson cartridge, you have a problem with the printer software. Try uninstalling it completely and then use something like ccleaner to clear out the registry and cache, etc.
of any remaining junk from your computer. Re-boot and then install the printer again and see what happens.