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Epson
Reviews and Complaints
Reviews Chart
$390K
CLAIMED LOSSES
400
TOTAL REVIEWS
45K
PAGE VIEWS
5
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service would not make a shipping issue "right"
After patiently waiting two weeks for a replacement ink cartridge I called Epson customer service. They offered to contact FedEx about the missing shipment and ship another cartridge in 2 to 3 business days if the first one still didn't arrive. I requested a second shipment immediately overnight as my printer was inoperable without that cartridge and offered to pay for two if the first one ordered eventually arrived. They refused as it wasn't their policy to replace an apparently lost item until they heard from the shipper. I ended up ordering the cartridge from another company that would ship it immediately via UPS.
User's recommendation: Don't buy directly from Epson. If there's any problem their customer service is more concerned about following policy than customer needs.
ID
Product
Epson Ink Cartridge
Pros
- Quality product
Cons
- Too expensive
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to reach customer support or pre sales
My et 3750 printer died in less than 2 years. I was offered a 15% discount at the Epson store. Unable to reach the Epson store. They said their hours have changed but it is within open hours and I still get the same "closed" message. I'm looking for an et-3760 which is the next generation of my old printer. They are out of stock. Now what do I do.
User's recommendation: Do not buy an Epson printer. There is zero customer service.
ID
Location
Federal Way, Washington
Preferred solution
Let the company propose a solution
Mera printer scanner nahi kar raha hai
Printer work nahin kar rahe hain
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
Downloaded a firmware update ,DEC 2020, and my third party ink cartridges can no longer be recognized by the printer. Epson WF-2860
ID
Pros
- Prints nicely when it works
Cons
- Prinkter worked until the update that sabotaged it
Preferred solution
Quit making the printer not able to usr third party ink.
I did not received what I order and paid for
I order ink order US1530**** and they sent it with federal express and I never received. I track it and federal express say that the package left Orlando Florida. Saturday 12. I went to federal express office in Miami Beach and they told me that federal express gave the package to the regular mail That was a week ago I think that they lost it and I had to buy the ink in Office Depot Ipaid twice for the ink Jose Cernadas j.cernadas@***.com
ID
Location
Los Angeles, California
PissedConsumer.com fights for consumer rights
Technical support
The technician was unable to help at all and said someone will call me in 24 to 48 hours after waiting on hold 30 minutes to get no help. Totally ridiculous for a customer service.
User's recommendation: DO NOT USE THIS SERVICE....HORRIBLE!
ID
Preferred solution
Solve the problem
i purchased an Epson xp-6000 printer in 2019. Despite hours of frustrating efforts to connect the #$%@!! thing, via non-operational CD, extra money paid at purchase for easy set-up, online assistance, and even buying a new computer, this wonderful device cannot print a...
View full review
ID
Product
Epson Printer
Cons
- 2000 dollars projector with motherboard that lasts 3 years
- Printer is frustrating piece of junk
- All around problem
Loss
$200
Preferred solution
Let the company propose a solution
Upset over ink cartridges needing replacement after 4 sheets printed
Call didnt connect when dialed
User's recommendation: Buy different brand.
ID
Product
Epson Ink Cartridge
Loss
$90
Preferred solution
Let the company propose a solution
Horrid customer service
I have called support and tried to get my printer to connect and the number just disconnects me
User's recommendation: Never buy an Epson.
ID
Product
Epson Printer
Pros
- No solution to my situation
Loss
$300
Preferred solution
get my printer to work
THE MOST UNRELIABLE COMPANY EVER!
I have tried to speak to a tech to help with my printer and they want to charge me. When I call the support tech line, you get hung up on. NEVER WILL I BUY ANOTHER PRODUCT and I will let eveyone I know not to as well
ID
Location
Pasadena, Texas
Pros
- Thought it was a good printer
Cons
- No one to support it when you need help wout having to pay a fee
Preferred solution
Help me get my printer working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Printer I've ever owned
My 2860 will not stay connected to my home WIFI network. Every time I turn the printer off, all connectivity is lost and I have to run the "Checker." Absolutely the worst printer I've owned. One of their "support Specialists" told me the printer would not work with a WIFI extender. Will NEVER buy another Epson product!
User's recommendation: Never buy Epson products.
ID
Cons
- Lousy product and support
Preferred solution
Apology
Printer broke
Call me as soon as possible 337-794-****
ID
Location
Morgan City, Louisiana
Photo +
I wanted to make enlargements of a small picture and could not figure it out .
ID
Location
Saint Louis, Missouri
Printing issues
Apparently Epson printers are only good for the length of the warranty of 2 years if you use the printer often. Underused printers fail as do often used printers. Ive purchased 2 Epson printers and will NEVER buy this brand again.
User's recommendation: Do not purchase an Epson printer unless you want to toss it out after 2 years.
ID
Cons
- Even customer service
- Want but cannot get refund
My Epson printer is not working
My Epson printer is not working .10 day leave inki during to print
ID
Location
Lucknow, Uttar Pradesh
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