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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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239 comments
Anonymous
#1761841

Me too. Brand new printer.

Maybe .5 ream of paper through it. Done with Epson for life, will advise everyone I know, I own the IT department for north America at work, done.

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Review
#1167767 Review #1167767 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
1.0
Details
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Please spend an amount of Rs. 16000+ only for Epson L4160 only if you are ready to face the below problems: (1) Worst quality of color and B/W print (2) Customer service is worst in the world (3) To keep this printer in working condition, you need to print at least 5-6...
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Review
#1564696 Review #1564696 is a subjective opinion of poster.
Cons
  • Warranty support
  • Customer support is nil
  • Discourtesy
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Tags
  • L4160
Epson printers will not work if one of the four color cartridges is empty. I tried to print a letter (black and white), but the magenta ink cartridge was empty. I went to the Printer Properties and set it to print "Black Ink Only", but that didn't even work. I...
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85 comments
RotundCaiman
#1751700

I clicked on a Firmware update for my XP-340 today (as I have done in the past) and when It was done the printer would not recognize the print cartridges in it. They are not Epson cartridges.

Epson has, in a stroke screwed me out of my printer which has worked faultlessly with the alternate cartridges for quite some time. Because of this I will not ever buy another product with their name on it.

This is simple corporate greed. As far as I am concerned Epson can kiss my ***

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Review
#222642 Review #222642 is a subjective opinion of poster.
2.2
Details
Why I just bought 15 HPs to replace Epson ET-2750 s
Why I just bought 15 HPs to replace Epson ET-2750 s
Why I just bought 15 HPs to replace Epson ET-2750 s
ET-2750 is made in The Philippines by the same English speaking illiterates that man their Filipino call center. Bought15 Epson for my employees and 2 failed shortly ( 2 months ) after the warranty expired.... coincidence? Likely engineered. Both stopped printing and...
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1 comment
SplendidMountainGorilla
#1701589

I don't "like" this printer which is why I'm selling the 13 that still work for junk and buying 15 HPs for my employees

Review
#1558490 Review #1558490 is a subjective opinion of poster.
Pros
  • Printer
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Let the company propose a solution
1.0
Details
Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed...
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Review
#1652454 Review #1652454 is a subjective opinion of poster.
Pros
  • Ink less expensive
Cons
  • Uses us post office for delivery which is usually a lost item
  • Yet states they use fed ex
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Deliver product or service ordered
1.0
Details
I'm going to throw my printers in the garbage and buy from another brand. with the new update, there is an error message saying that the printer doesn't recognize the ink and now my print quality has gone down. it is evident that is done on purpose and with malicious...
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1 comment
AcademicShrimp212
#1756902

https://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ This site has a solution that worked for my XP-330

Review
#1670677 Review #1670677 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Ink Throttling

Epson - Expensive paperweight

1.9
Details
After a firmware update the printer no longer recognizes the ink cartridges it was printing from. Not replacing the expensive ink cartridges. Cheaper to buy a better printer, the first day a pin holding the paper for the sheet feeder was broken. I should have returned it then.
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Review
#1664621 Review #1664621 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund

Epson 4105 slow, ink guzzler

1.0
Details
Brand new printer. I used up the included ink so replace it with new cartridges. It's going to lock me out now because the magenta which I replaced yesterday is showing that it's going empty!!! I printed about 5 pages! I've had an Epson xp830 which I could use for at least one month with the amount of printing I do!! The new black ink cartridge cost $43! I promised myself I would not buy another epson but it was an emergency buy for business in a small town with limited options. Wrong!! I should have gone back to a Canon printer which I've had in the past!!! This is extremely a slow, cheap plastic expensive to operate unit! I will never purchase an epson again!
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Review
#1645417 Review #1645417 is a subjective opinion of poster.
Cons
  • Cost of ink
  • Ink guzzler
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Tags
  • Epson Printer Probems

Epson - Bricking cheaper ink

1.7
Details
sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
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Review
#1653289 Review #1653289 is a subjective opinion of poster.
Pros
  • Product before they changed it
  • Prinkter worked until the update that sabotaged it
Cons
  • Dishonest company
  • Bad policy on ink
  • Epson preditory tactics used on customers
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts
1.0
Details
This Epson Workforce 2750 inkjet printer is a disaster from every standpoint... First off we had the Epson WF 630 and it was acceptable. It was at least intuitive and fairly reliable. This 2750 model is nothing but problems. This printer is not user friendly at all....
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Review
#1618087 Review #1618087 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
Develop a better product. My "loss" is with time and aggravation. I'm donating the printer to Goodwill.