
Unclaimed
Epson Reviews
460K
CLAIMED LOSSES
649
TOTAL REVIEWS
77.3K
PAGE VIEWS
6
ISSUES RESOLVED
Epson Reviews
After firmware update, cartridges not recognized
I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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ID
Pros
- Printer
Cons
- Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
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Verified Reviewer New ReviewerEpson is the biggest joke
Got this a little over a year. Called today because it's not loading paper and it's a defective part that they can't fix because the warranties over but I can pay to get it fixed by a dealer that they'll send me to. Customer service was awful on the phone for over an hour.
User's recommendation: RUN.
ID
Pros
- Worked good when it works
Cons
- Customer service is terrible
Loss
$260
Preferred solution
Full refund
New Reviewer
Agreed to the fullest.