Anonymous
map-marker Chesterfield, Missouri

Printer error 2800 support

Printer jammed twice in the past 2 weeks. I had to get totally inside and find pieces I had struggled to get out. It is the biggest piece of junk I have ever owned. I would NOT recommend it to anyone.
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User's recommendation: Don’t listen to the sales pitch!

Anonymous

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

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Loss:
$100
Pros:
  • Printer
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

300 comments
Guest

Agreed to the fullest.

Guest

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

Guest

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

Guest

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

Guest

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

Romi Acc
reply icon Replying to comment of Guest-2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

Guest

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

Guest

I totally agree--This happened to me this past week. I am done with Epson.

Guest

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

Romi Acc
reply icon Replying to comment of Guest-2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

View more comments (299)
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dayton, Ohio

Scanner error 100016

Epson - Scanner error 100016
Epson - Scanner error 100016 - Image 2
Im still getting a scanner error and not able to use my printer. I really need my printer its not like i used it everyday or did any big jobs, It must had a defect in it, please issue me another printer, The store I brought it at has went out of business, I probably have not used that printer 20 times.Im on a fixed income and dont have money to buy another, this is the second one I have brought, with same problem.
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Roger G Cbm

Wf2860 will not recognize ink cartridges

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Tried to speak to three customer reps. None of them spoke recognizable english.I gave up. I have had printer four months.The ink was Epson ink.This printer is going in garbage can because that is what it is along with the customer service.Don't buy wFD
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Preferred solution: Absolutely nothing. I will shop for Hewlett Packard.

User's recommendation: Don't buy WF2860.

Amanda K Owk

Lousy INK Guzzling Printer

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Updated by user Oct 10, 2023

Gave deadbeat printer away. Won't buy any of their products ever again.

Original review Sep 09, 2023
I have had this printer for over three years now and I have hated this piece of garbage since day one. It guzzles ink worse than a drunk guzzling alcohol.

I buy the XL cartridges to no avail. By the time you print out 10 or 20 pages, the thing is out of ink again. I am tired of paying nearly $60.00 for ink cartridges that don't last past a normal amount of printing.
Another huge issue is the fact that I don't care how much black ink you have in the machine, if you are out of any color cartridges, it WILL NOT ALLOW YOU TO PRINT IN ALL BLACK OR GRAYSCALE. It constantly demands you replace any color cartridges that are empty.

I am getting ready to trash this worthless printer. I will sell the leftover black cartridges online.
DON'T BUY THIS PRINTER UNLESS YOU ARE RICH.

NO SUPPORT OF ANY KIND ON SATURDAY'S. Review deserves a huge ZERO STARS.
View full review
Loss:
$30
Pros:
  • Works some of the time which is approximately 60 percent
Cons:
  • Wont allow black only printing
  • Ink guzzling machine

Preferred solution: Full refund

User's recommendation: DO NOT BUY THIS PRINTER.

James G Xiw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

How do I scan on my new 2800 Epson

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The machine for someone older and technically savvy it is a nightmare the photo quality is poor I should have bought a higher priced one where a lot of the programs are included. Probably not not epson fault but I sure am unhaap
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Pros:
  • Good price point
Cons:
  • Expected better quality and understanding

User's recommendation: Have never been contacted for support

Dan H Fpc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Printer not working

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My printer still doesnt work and its under warranty! The main phone number for Epson sends you to a sweet lady that has nothing to do with Epson. The only way I got through was by using the disability phone number. I want a new printer that works. Try calling their number (562) 276-**** and hear for yourself! Extremely disappointed!
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Cons:
  • Main phone number is wrong
  • Customer service is bad

Preferred solution: Full refund

Brad M Oyu

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Verified Reviewer
| map-marker Los Angeles, California

My printer won't print

The window for navigating the operation of the printer really sucks! I cant believe with todays technology, that Epson would use such a draconian system for the users input. It is completely the opposite of user friendly in all respects. I feel like I should be compensated for having to be submitted to such boneheaded design of the interface on my new printer! Cant you do a better job than this? Explain yourself!
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User's recommendation: It appears that future customers will have to spend a high degree of money to get a larger and more comprehensive system in order to have a meaningful experience with Epson printers.

Taras Fkg

Non existant customer support for hearing impaired customers.,

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No online chat exists for Epson apparently. I am hearing impaired and have difficulty with phone conversations. Even without being hearing impaired Epson support sucks. The person who called back on their BS leave your number and we will call line apparently speaks English as a 5th or 10th language. Could not understand a word he was speaking--accent so heavy. Just hung up as could not understand him.I just purchased ET 4850 and trying to download drivers and software, but even with printer connected directly to computer by cat6 cable can not get the printer to connect to computer.
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Cons:
  • Terrible customer support

Preferred solution: Full refund

User's recommendation: If you need customer support purchase some other product.

Abcde Nus

No help

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I forgot my password and it tells me too reset it by hitting my email and now theyre telling me my email is wrong
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Kathryn D Ojk

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Verified Reviewer

Dissatisfied with how my printer is working

My Epson WorkForce WF-7720 keeps typing GET/eSCL/scannerstatus HTTP/1.1 Host: local host on the top of my papers and I have to feed one paper at a time or it will print on some of the other papers and jam
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Preferred solution: My printer operating correctly

Amarys Psh
map-marker Woodbridge, Virginia

How to add quicken to my scanner

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I have Quicken for accounting and I have an Epson scanner. Im trying to connect Quicken and the scanner together. What do I need to do? Nobody answered the phone they hung up on me
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Shivali Uqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Long Branch, New Jersey

Can't get it to print

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Updated by user Oct 16, 2023

I got no where with my issue with Epson. I just bought the ink rather than a new printer

Original review Sep 06, 2023
I bought in EP 4100 In 6/22. Soon after I had to replace the black ink. Now I can't print because all color ink needs to be replaced. I never used them! In manual and a walk through with tech support there's supposed to be a way to override color replacement and use black only. It doesn't work and tech support agreed. I spent hours on this! I waited 30 minutes to talk with a supervisor who never answered. Printing is important to me. Now I'm going to have to buy a new printer. I'll buy HP never Epson!
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Anonymous
map-marker Vicksburg, Mississippi

They were no help at all

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Asked question about printer. They were terrible. You need to train your employees talked to three different ones. No help
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Joseph B Hby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Locked out 3rd party cartridges

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Firmware update, now printer will not recognize remanufactured cartridge. WF3720 is now a paperweight unless I succumb to Epson's extortion and buy their cartridges.
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Preferred solution: update the firmware and unlock the printer

User's recommendation: dont buy

joel a Gns

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Help w printing

Epson - Help w printing
How do I have printer ( ET-3850) print so the 1rst page of several is on top???asdfghjklzdghjjjjcvsss
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Preferred solution: HELP

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