Epson Reviews

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

I have had an epson xp-810 for a few years. I is my 3rd and last epson.

The scanner feeder has been dead for most of that time but we just ignored that. Lately the whole thing died with the Waste Ink Counter Error locking the system. I could do nothing until I used a third party trial that only reset WIC back to 80%. The full reset key costs $10 from them (each time).

This is a scam that epson and others have devised to demonstrate what they actually think of their loyal customers. We know epson has the key to flash the eprom memory to do a full reset because it is provided to their technicians. But they and others are greedy and think their customers and too stupid to handle changing waste ink pads and resetting on our own. Shame on you printer companies!

You want us (the ones you claim to care about) to spend $75 to $100 just to get to keep using your product that we purchased in good faith. Again, SHAME on you ALL! I see that other countries are passing laws to prevent companies from "building in" planned obsolescence of their products. That's what this is under the guise of protecting the customer and the environment.

Environment!? How many of these things go to the landfill unecessarly because of your greed and disrespect of your customers. In my case, former customer! Next time I will support the company that doesn't treat us like fools.

Notice. One photo shows the printer front right lifted with no ink overflow under the waste pads and tank.

Please remove your "Kill-Switch" counter. We'll take responsibility for our furniture.

Bought Epson printer ET-4950, recertified, directly from Epson with 1 year warranty, 30 day money back guarantee. The printer arrived as if brand new.

No damage, ink *** were empty. Looks like it was never used. So, had high hopes. 30 minutes into using it?

Nope, not at all. Printer jammed after every 2nd or 3rd page, forget using 2 sided printing, that was even worse, and the printer would often report "no paper in tray" even though it had half a stack or more. Day 1, called support and after 30 minutes of providing info, was told, "oh, we just take info, we cannot assist, you'll need to call this other number with this reference number..." Fine. Called 2nd number, "oh we cannot even help you until you send pictures of the printer error on the screen, the serial number, the original purchase receipt, a copy of your original support ticket, picture of the ink well level and pictures of the ink bottles..." So did all that, and had to wait another day, called back in and got, "We can't help you, you did not send a picture of the ink bottles..." Um, what?

You mean the empty ink bottles I threw away on day one after filling the printer? Why would I have kept those? Then, finally, "Ok, we'll RMA the printer. We need a credit card for us to send you the replacement.." Uh, no.

"Ok, you can send your printer back and we'll send the replacement once we receive it..." Uh no. I want you to honor the 30 day return policy and just refund my money once you have the printer. It's only been two weeks since purchase... "Uh, can you please hold?

I need to discuss with a supervisor..." 30 minutes later, still on hold and then, Oh, we cant help you. You need to call this other phone number if you want to return and get a refund. Are you effing kidding me? Really?

Epson's customer service, which is obviously in ***, is horrible. They are given a script to follow to do everything they can to discourage the buyer from being able to return the product for a refund. You sold me a broken printer, with warranty and 30 day return policy, yet, almost 3 weeks in, I'm still struggling to get them to take responsibility for this SNAFU. Ive been working in IT for 35 years, I think I know a thing or two about printers.

Probably have installed and used hundreds of printers over those years. This has been absolutely the worst printer and customer service experience.

Give me a break. This should be illegal and punishable.

I purchased a WF-2950 printer/scanner. It worked until the original ink cartridges were empty.

I purchased branded replacement cartridges, and an error message appeared, which does not allow it to function. I emailed support and sent the requested pictures. They sent me a phone number. I called with the reference number provided.

A woman answered with a heavy foreign accent. It was very difficult to understand her. She instructed me to send more pictures (all the same as already sent) and then call back. I called back, and they insisted upon proof of purchase for the ink cartridges.

I paid for them with cash. I even sent a picture of them installed in my printer.

You are making a joke about a senior citizen complaining about your company ripping off their Social Security money? You accused me of buying off-brand ink cartridges to use in my piece of crap WF-2960, so you sent an update without my permission to shut it down so I cannot use it at all?

I have a deadline to make a copy for court. The print can't be read in the one black box by an 82-year-old with new glasses. Discrimination against seniors along with the insulting sounds on the phones at Staples. I've never used anything but Epson ink in the printers for over 20 years that I've used them—longer than you've owned them—which are now a piece of *** since you've been involved.

They use my more expensive colored ink and make it black. What a rip-off. No instruction books, no cartridges showing non-techies what your stupid pictures are. You are not customer-friendly, neither is Staples.

You hate 80+ year-old seniors who still work.

Shame on you. I wish you the same treatment at my age.

I purchased a WF-2960 on 5/1/5/25. Since then, it's been nothing but trouble.

It eats ink. I have to replace the color ink cartridges every 4-6 weeks, and I only print about 3 sheets of color flyers per month. On top of that, the colors don't come out true. In other words, a color that looks purple on the screen comes out pink on paper.

In addition, the black ink tends to easily distort on the page as the black cartridge doesn't feed cleanly. So I have to run printer diagnostics, which eats up more ink. This printer is the worst printer that I've ever had in my life! It's a money pit and unreliable.

I complained to Epson but they wouldn't replace it as it's out of warranty. However, they don't get the point that the machine has been defective since day one!

Almost from day one I've had issues with this printer. It would not link to my Wi-Fi to AirDrop anything and still doesn't.

Ink that you can get cheaper elsewhere from a third party might work for a limited amount of time until Epson does their firmware updates, and then you're screwed. You cannot log into their company's website. It's an infinite loop asking you to reset your password over and over again. Their technical support is only for products and not for their website.

They give you an alternate phone number, which is a dead end; bad customer service availability. Where can you talk to a live person?

Extremely Disappointed I Would Not Recommend JJP

We purchased an Epson SureColor V1070 from JJP approximately five months ago, and the experience since then has been extremely disappointing.

Since purchasing the printer, we have had Epson service technicians out at least once a month replacing defective parts in a 5 month span. These were not issues caused by misuse or operator error.

The machine has repeatedly experienced hardware problems. Even the Epson technician who serviced the machine commented on how unusual it was to see this many problems with one printer.

After dealing with problem after problem on a machine that was only a few months old, I contacted Brien at JJP by phone and explained everything we had been going through. During that conversation, I was told exactly what any customer in this situation would want to hear: that they would either swap the machine for a new one or provide store credit.

Unfortunately, that is where the customer service seemed to stop.

The following week, I had to reach back out myself looking for an answer. Days went by.

Numerous emails were sent, and instead of getting the resolution we were led to believe was coming, we received what felt like a complete runaround.

We are a business. When a piece of equipment like this is down, it isn't just an inconvenience. It affects production, customers, time, and money. We purchased this printer expecting both the equipment and the company selling it to stand behind the sale when serious problems occurred.

Based on our experience, I would not recommend purchasing equipment from JJP.

Taking a customer's money is the easy part. The real test of a company is how it responds when something goes seriously wrong after the sale.

In our case, we were given assurances over the phone, but when it came time to actually resolve the situation, those assurances did not result in the solution we were expecting.

Five months into owning this printer, after repeated service visits, replaced parts, emails, phone calls, and lost production time, we are still dealing with the situation.

A company earns its reputation after the sale, not at the register. Unfortunately, our experience with JJP after the sale has been unacceptable.

Contacted Epson about the repeat down times and they said nothing they can do.