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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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219 comments
Anonymous
#1745128

Ditto

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Review
#1167767 Review #1167767 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Epson in Oil City, Pennsylvania - Malicious firmware no better than adware or spyware.

I am so disgusted with Epson right now. I purchased my Epson 446 printer. I purchased my ink. In no way should Epson be able to lock up my printer because I choose to use re-purposed ink cartridges. I bought this printer because I am a Girl Scout Leader/Volunteer who wears many hats. I need a printer that will hold up. I also need a printer for some small home jobs too. I was in the middle of a print job and locked up because I decided to run the firmware update and now it will not recognize my ink. I wasted money buying this printer because now I cannot do anything with it. I just purchased $50+ in ink. I will not be forced to use Epson ink. I will go buy a new printer, and I will never recommend or buy another Epson product.
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Review
#1653562 Review #1653562 is a subjective opinion of poster.
Reason of review
Firmware-Spyware
Loss
$150
Preferred solution
Let the company propose a solution

Epson - Bricking cheaper ink

1.7
Details
sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
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Review
#1653289 Review #1653289 is a subjective opinion of poster.
Pros
  • Product before they changed it
  • Prinkter worked until the update that sabotaged it
Cons
  • Bad policy on ink
  • Dishonest company
  • Epson preditory tactics used on customers
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed...
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Review
#1652454 Review #1652454 is a subjective opinion of poster.
Pros
  • Ink less expensive
Cons
  • Uses us post office for delivery which is usually a lost item
  • Yet states they use fed ex
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Deliver product or service ordered

Epson in Deland, Florida - UPDATE

1.0
Details
The last update disabled my printer because they want me to by their ink! I refuse. I'll never buy another EPSON!!!
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Review
#1648093 Review #1648093 is a subjective opinion of poster.
1.7
Details
DO NOT UPDATE YOUR FIRMWARE. I wish I had seen this warning before I did it earlier today. I was a Canon faithful for a long time, but when my Canon died, I got a great deal on an Epson. I used it for quite a few months, always getting the cheaper ink and using it with...
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Review
#1647522 Review #1647522 is a subjective opinion of poster.
Reason of review
No Warning on Issues
Loss
$100000
Preferred solution
Full refund

Epson 4105 slow, ink guzzler

1.0
Details
Brand new printer. I used up the included ink so replace it with new cartridges. It's going to lock me out now because the magenta which I replaced yesterday is showing that it's going empty!!! I printed about 5 pages! I've had an Epson xp830 which I could use for at least one month with the amount of printing I do!! The new black ink cartridge cost $43! I promised myself I would not buy another epson but it was an emergency buy for business in a small town with limited options. Wrong!! I should have gone back to a Canon printer which I've had in the past!!! This is extremely a slow, cheap plastic expensive to operate unit! I will never purchase an epson again!
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Review
#1645417 Review #1645417 is a subjective opinion of poster.
Cons
  • Cost of ink
  • Ink guzzler
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Tags
  • Epson Printer Probems
1.0
Details
This Epson Workforce 2750 inkjet printer is a disaster from every standpoint... First off we had the Epson WF 630 and it was acceptable. It was at least intuitive and fairly reliable. This 2750 model is nothing but problems. This printer is not user friendly at all....
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Review
#1618087 Review #1618087 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
Develop a better product. My "loss" is with time and aggravation. I'm donating the printer to Goodwill.

Epson Printers Really Suck

1.0
Details
I have 5 Epson Printers 2-Artisan 725s,2 Artisan 730 and a WF-3520.Ourt of all these printers NOT ONE OF THEM CAN PRINT MORE THAN 1 PAGE AT A TIME,Epson no help no parts no replacement no nothing !
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Review
#1615624 Review #1615624 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$1400
Preferred solution
Let the company propose a solution

Epson in Muskego, Wisconsin - Ink replacement

1.0
Details
It will be going on two weeks to receive an order for ink. Thats right, I just need INK. I will now do all my purchases of ink cartridges thru AMAZON which only takes 2 days
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Review
#1609429 Review #1609429 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts
1.0
Details
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Epson - Wastage of money
Please spend an amount of Rs. 16000+ only for Epson L4160 only if you are ready to face the below problems: (1) Worst quality of color and B/W print (2) Customer service is worst in the world (3) To keep this printer in working condition, you need to print at least 5-6...
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Review
#1564696 Review #1564696 is a subjective opinion of poster.
Cons
  • Customer support is nil
  • Defective ink cartridge
  • Discourtesy
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
Tags
  • L4160