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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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#2067992

Agreed to the fullest.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Epson3152 wifi red light problem h

Epson3152 wifi red light problem h
Sir printer me problem ho gyi sahi karne ki kripa kare Jald se jald sahi karne ki krip karehme bahut problem
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#3592564 Review #3592564 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi

Worst Customer service support from EPSON

1.0
The customer service support experience has been worst with EPSON as these guys behave as if they are owning the company. And what is this prepaid support ? Why we have to pay before hand for the service even without Engineer being allocated?

User's recommendation: DONOT buy EPSON.

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#3563900 Review #3563900 is a subjective opinion of poster.
Location
Columbia, Tennessee
Cons
  • Company ignores complaints refuses to refund money spent
  • Defective ink cartridge
Preferred solution
Let the company propose a solution
New Reviewer

Worst! Worst! Dont buy this product Ever Fraud Epson

1.0
You will find it in need service in every 2-3 days even after having maintenance from Epson. There Customer Satisfaction is zero. Engineers will come next 5-7 days after saying each day tomorrow it will alright and same..
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#3560823 Review #3560823 is a subjective opinion of poster.
Location
Karnal, Haryana
Loss
$1000
Preferred solution
Full refund

Wish I could do individual reviews on customer service

1.4
Epson - Wish I could do individual reviews on customer service
Epson - Wish I could do individual reviews on customer service
Epson - Wish I could do individual reviews on customer service
Epson - Wish I could do individual reviews on customer service
Epson - Wish I could do individual reviews on customer service
Epson - Wish I could do individual reviews on customer service
The printer is still not printing correctly and I call today to inquire about the paper that I was told that I will be getting only to be told that in on back order. Im still waiting on help to get this issue fix. Customer service sucks out of 10 people only 2 was helpful
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#3558588 Review #3558588 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

2.5
I ordered online a refurbished ecotank printer through their website. In a couple of hours I realized that it's not the printer that I need. It was on a Sunday so I emailed them to cancel or exchange. I got answer later that they have an automatic warehousing system...
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#3547989 Review #3547989 is a subjective opinion of poster.
Location
Peoria, Arizona
New Reviewer

1.5
Update by user May 02, 2022

It shows as resolved, but its not. At least as far as Epson support is concerned. I fixed it.

Original review posted by user May 02, 2022
Tech Support that doesn't have answers. I actuall have 4 Espson printers, 2 work force printer door stops, a 6100 and a 7100. Couldnt get the workforce printers to print black...
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#3536291 Review #3536291 is a subjective opinion of poster.
Pros
  • Cheaper when they work
Cons
  • Lousy tech support resolution
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Trying to reach customer service regarding ink cartridges is useless. company's online support page gives no way to inquire/talk to representative about general/or specific questions.

1.0
trying to find info on refilling or possibly buying ink cartridges... no one to talk to with questions. POOR CUSTOMER SERVICE!!! FF

User's recommendation: may want to consider a competing brand.

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#2179014

agree

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ID
#3526565 Review #3526565 is a subjective opinion of poster.
Location
Bothell, Washington
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Poor service!

1.0
I just got this printer a month ago, have NOT been able to register because the form will not accept my information, and customer service wants me to pay! Are you guys serious!!!???
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#3525631 Review #3525631 is a subjective opinion of poster.
Location
Grand Blanc Charter Township, Michigan
Pros
  • Prints cd media well
Cons
  • Customer support is nil
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service

2.1
We called twice with an error code to try to fix our ink tank printer. Both times we were told to bad and hung up on. Not joking they leggit hung up on us twice. There was no rudness or anything they just flat hung up.

User's recommendation: Don't buy you will not get help with your product if you need it.

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#3521673 Review #3521673 is a subjective opinion of poster.
Location
Milford, Ohio
Preferred solution
Let the company propose a solution

Does not work

1.0
fax will not work printer works scan workes i have had this problem from the beging i am tired i try new lines wifi nothong works right
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#3518113 Review #3518113 is a subjective opinion of poster.
Location
Buffalo, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

We're interested in purchasing the M1178 mono printer that is distributed in China.

We're interested in purchasing the M1178 mono printer that is distributed in China. We have many customers in China and we need a printer to format the labels for them. One of our issue is we need to figure out if the printer can print US letter size. Most of our vendors claim it only prints to A4 and there is no selection for US letter size or side guides large enough. Is that true?
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#3460171 Review #3460171 is a subjective opinion of poster.
Location
Avon, New York
Pros
  • Excellent color proofer
Preferred solution
M1178 printer to purchase

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
I've had an Epson Pro R2400 for approx 17 years. It made great professional quality prints, but was known to have tech issues. No problem until a recent Mac OS upgrade, when I could no longer access the ICC paper profiles. After HOURS w/Epson tech support, was told an...
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#3449865 Review #3449865 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Lousy customer service
Preferred solution
Apology
New Reviewer

Printer mode is showing in Epson printer L565

2.0
Printer mode is showing in Epson printer L565
Customer care service is not good. Epson have to increase there service center or provide online service to there customer

User's recommendation: Please don't go for epson.

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#3444404 Review #3444404 is a subjective opinion of poster.
Location
Delhi, Delhi
Loss
$1000
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.2
My Epson ET2720 Printer stopped working when it gave me an error message that read, The ink pad needs service, contact Epson. It further stated, Cannot print, non-printing feature is available. Avoid tilting printer. I contacted Epson as instructed and was told my...
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#3422701 Review #3422701 is a subjective opinion of poster.
Location
Fort Myers, Florida
Pros
  • No solution to my situation
Cons
  • Your products suck
Loss
$300
Preferred solution
Apology
New Reviewer

Ink pad replacement

1.0
Epson - Ink pad replacement
Rest the computer then it happened again Epson isnt a good printer at all this is my second printer Im not happy with them at ll
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#3422062 Review #3422062 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300
Preferred solution
Rest code

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