Epson
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Epson Overview
Epson has 1.7 star rating based on 422 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Epson to a friend or colleague.
- Rating Distribution
Pros: Printer, Prinkter worked until the update that sabotaged it, To be determined.
Cons: Customer service, Does not care about their products working for the consumer, Customer support.
Epson has 1.7 star rating based on 422 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Epson to a friend or colleague.
- Rating Distribution
Pros: Printer, Prinkter worked until the update that sabotaged it, To be determined.
Cons: Customer service, Does not care about their products working for the consumer, Customer support.Recent recommendations regarding this business are as follows: "Do not buy Epson for the fact that they have no customer service!", "Definitely good customer service.", "Stay away from Epson", "Dont try to talk to customer service they dont know anything", "Don't buy!".
Most users ask Epson for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Epson Reviews
"Printer problem"
Trying to get the printer on the Internet with my password. Technician solved my problem, and now I can print for my iPad on my Printer. He was brilliant and a...
"Need to change ink cartridges to new size"
The customer service was rude and stupid...i dont have time to spend my money on stupid..i love epson and there products but if i have to deal with thoughtless...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Download
After firmware update, cartridges not recognized
- Printer
- Business practices
Preferred solution: Let the company propose a solution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dayton, Ohio
Scanner error 100016
Bend, Oregon
Unable to use product
User's recommendation: Epson is not alone as far as poor (being kind) customer service goes but my experience with this product has hit a new low. I will be looking elsewhere for my next purchase.
No! Same *** with Epson. Total rubbish!
Wf2860 will not recognize ink cartridges
Preferred solution: Absolutely nothing. I will shop for Hewlett Packard.
User's recommendation: Don't buy WF2860.
Lousy INK Guzzling Printer
Gave deadbeat printer away. Won't buy any of their products ever again.
- Works some of the time which is approximately 60 percent
- Ink guzzling machine
- Wont allow black only printing
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS PRINTER.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
How do I scan on my new 2800 Epson
- Good price point
- Expected better quality and understanding
User's recommendation: Have never been contacted for support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Printer not working
- Main phone number is wrong
- Customer service is bad
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My printer won't print
User's recommendation: It appears that future customers will have to spend a high degree of money to get a larger and more comprehensive system in order to have a meaningful experience with Epson printers.
Non existant customer support for hearing impaired customers.,
- Terrible customer support
Preferred solution: Full refund
User's recommendation: If you need customer support purchase some other product.
No help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Dissatisfied with how my printer is working
Preferred solution: My printer operating correctly
Woodbridge, Virginia
How to add quicken to my scanner
Long Branch, New Jersey
Can't get it to print
I got no where with my issue with Epson. I just bought the ink rather than a new printer
Vicksburg, Mississippi
They were no help at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor service today
- Terrible security
Preferred solution: Apology
User's recommendation: Better security
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Agreed to the fullest.
That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!
Epson is a horrible product backed by a useless company support team. You cannot call them.
You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!
How professional are these people that they do not even know what is going on in there own support network.
Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!
I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk
This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.
All are refilled.
I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.
You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.
Boycott Epson . Their software updates refuse to accept non epson cartridges.
This is illegal.
their cartridges are massively overpriced. Dont touch with a bargepole.
I totally agree--This happened to me this past week. I am done with Epson.
Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///
You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.
I did that several years ago and haven't had a problem since.
Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.