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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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282 comments
Anonymous
#1946389

I too will never buy Epson products again. My printer is almost brand new and now locked into "add Epson Ink" Hoping there is away around the $100 ink package.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Horrid customer service

1.0
Details
I have called support and tried to get my printer to connect and the number just disconnects me

User's recommendation: Never buy an Epson.

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ID
#2302316 Review #2302316 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • No solution to my situation
Loss
$300
Preferred solution
get my printer to work

THE MOST UNRELIABLE COMPANY EVER!

1.0
Details
I have tried to speak to a tech to help with my printer and they want to charge me. When I call the support tech line, you get hung up on. NEVER WILL I BUY ANOTHER PRODUCT and I will let eveyone I know not to as well
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ID
#2301761 Review #2301761 is a subjective opinion of poster.
Location
Pasadena, Texas
Pros
  • Thought it was a good printer
Cons
  • No one to support it when you need help wout having to pay a fee
Preferred solution
Help me get my printer working

Software not working in proper work photoshop phto very bad in printer l130

my printer not proper print in photoshop
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ID
#2295668 Review #2295668 is a subjective opinion of poster.
Location
Haridwar, Uttarakhand
A brand new xp430. printed maybe 20 pages then ink runs out. Never ever was able to connect Wi-Fi. I spent hours of my valuable time Trying to get this piece of *** printer to work. Bought brand new ink didn't print at all. Did all the *** stuff,u clean nozzle. Check...
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ID
#2291222 Review #2291222 is a subjective opinion of poster.
Cons
  • Your products suck
Loss
$200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Firmware update

2.6
Details
Yep. Read this site too late. My 4734 has now become a doorstop. When I buy an automobile I can use any brand of tires I choose. I should have the same rights with a printer to use any brand of printer ink I choose. This procedure should be made illegal in this country since it invalidates my purchase and makes it unusable. I have read that there are potential lawsuits involved in this. Does anyone know how to join them? Conversely, has anyone found out how to downgrade the firmware to the previous version?

User's recommendation: Check price of ink before you buy a printer.

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ID
#2282152 Review #2282152 is a subjective opinion of poster.
Pros
  • Good printer easy to use
Cons
  • Ink outrageously expensive
Loss
$100
Preferred solution
Regress my firmware

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Worst Printer I've ever owned

1.0
Details
My 2860 will not stay connected to my home WIFI network. Every time I turn the printer off, all connectivity is lost and I have to run the "Checker." Absolutely the worst printer I've owned. One of their "support Specialists" told me the printer would not work with a WIFI extender. Will NEVER buy another Epson product!

User's recommendation: Never buy Epson products.

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ID
#2279198 Review #2279198 is a subjective opinion of poster.
Cons
  • Lousy product and support
Preferred solution
Apology

Many problems with this printer.

2.0
Details
I called customer service,they told me the printer was fine. They said that it was my mac PC because I had malware on it. I took it off,and it still won't work. Then they said they could help me if I paid &;;;;;;;;;;;;;;;;;;199.00 for 3 years.
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ID
#2277976 Review #2277976 is a subjective opinion of poster.

Printer won't work,says its off line

2.5
Details
printer says its off line, customer service in Japan said it was my mac pc .They could help me ifI paided $199.00 for 3 years.

User's recommendation: Not yet unless I don't get a result.

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ID
#2277955 Review #2277955 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Had many problems wit this printer
Cons
  • Does not want to print
Preferred solution
Let the company propose a solution

Printer broke

1.0
Details
Call me as soon as possible 337-794-****
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ID
#2273190 Review #2273190 is a subjective opinion of poster.
Location
Morgan City, Louisiana

Epson Products and Services Reviews

Product or Service Reviews
Printer  2.0 85
Technical Support  1.9 9
Wf3720 Printer  2
L130 Printer  1
L380 Printer  3.0 1

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Latest Question

My printer win accept the new cartridge

My printer won’t accept the new ink cartridge even though it is the correct one.

Epson Questions

I was scammed by Epson technician.

2.0
Details
Be careful when you call for help, to fix your new Epson printer. I was scammed. My printer was fixed, after I paid $199 for a one year protection service. Four months later, these technician called me and wanted more money.

User's recommendation: Call the manufacturer. Not a scammer from computer.

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ID
#2271062 Review #2271062 is a subjective opinion of poster.
Service
Epson Technical Support
Cons
  • Technician scam
  • Technician scammer
  • Help you receive from google
Loss
$199
Preferred solution
Let the company propose a solution

Photo +

1.2
Details
I wanted to make enlargements of a small picture and could not figure it out .
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ID
#2265580 Review #2265580 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Printing issues

1.0
Details
Apparently Epson printers are only good for the length of the warranty of 2 years if you use the printer often. Underused printers fail as do often used printers. Ive purchased 2 Epson printers and will NEVER buy this brand again.

User's recommendation: Do not purchase an Epson printer unless you want to toss it out after 2 years.

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ID
#2262800 Review #2262800 is a subjective opinion of poster.
Cons
  • Want but cannot get refund
  • Even customer service

865594****

2.0
Details
EPSON L220 /EPSON L360 driver Problem ripair 2 pinter
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ID
#2258721 Review #2258721 is a subjective opinion of poster.

Wish to sell my epson 11880 due to poor service by Epson

1.8
Details
I am a customer in India who has been using an Epson 11880 for the last 3 years. There has been an issue in it since 10th Jan 2020. i have been made to run around in circles for the same - first told that its a head issue, then told that the pump is spoilt and now they tell me they cannot figure out what is wrong. I would like to sell the machine and wanted to know if there is any thing Epson can do to help since its a large format printer. I have the relevant messages and the communication. I am greatly upset and disturbed by this last 10 months attitude of Epson service centre here. Hoping someone can help me considering I have been a customer for the last 4-5 years.
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ID
#2250972 Review #2250972 is a subjective opinion of poster.
Location
Visakhapatnam, Andhra Pradesh
Service
Epson Technical Support

My Epson printer is not working

1.0
Details
My Epson printer is not working .10 day leave inki during to print
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ID
#2247058 Review #2247058 is a subjective opinion of poster.
Location
Lucknow, Uttar Pradesh