Epson
Epson Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epson has a 1.6 star rating from 373 customer reviews, 24% would recommend, and most consumers are dissatisfied; 89% say they won't use Epson in the future.
Key Takeaways for Future Customers
- Read recent Epson reviews and expect issues with customer service and returns.
- Keep original packaging and proof of purchase for refunds or exchanges.
- Monitor billing and subscriptions closely; be prepared to request a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about support responsiveness and offshore call centers.
- Problems with refunds, exchange and cancellation policy and long RMA delays.
- Firmware updates that block third-party ink and ink pad/service requirements.
- Shipping, delivery problems, and inconsistent billing for subscriptions.
Positive Feedback
Some customers praise a few knowledgeable representatives and note printers can be cheap and functional for basic use.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epson has a 1.6 star rating from 373 customer reviews, 24% would recommend, and most consumers are dissatisfied; 89% say they won't use Epson in the future.
Key Takeaways for Future Customers
- Read recent Epson reviews and expect issues with customer service and returns.
- Keep original packaging and proof of purchase for refunds or exchanges.
- Monitor billing and subscriptions closely; be prepared to request a refund.
Negative Feedback / Risk Areas
- Frequent customer complaints about support responsiveness and offshore call centers.
- Problems with refunds, exchange and cancellation policy and long RMA delays.
- Firmware updates that block third-party ink and ink pad/service requirements.
- Shipping, delivery problems, and inconsistent billing for subscriptions.
Positive Feedback
Some customers praise a few knowledgeable representatives and note printers can be cheap and functional for basic use.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- Epson XP-5200; Staples starter ink worked well.
- Inkfarm cartridges worked until Epson's update.
- Update forces Epson cartridges.
I bought an Epson XP-5200 printer from Staples three months ago. It came with the smallest printer ink refills that they make which worked fine.
Subsequently I purchased replacement ink cartridges from Inkfarm when these small Epson cartridges ran out.
The replacement cartridges worked perfectly until .. Epson sent out an 'update' for this printer.
After the 'update' nothing works ... UNLESS I buy Epson replacement cartridges.
This is not right and implies that they are attempting to corner the market on their cartridges and restrict competing companies from selling their products in the ink cartridge market.
Has anyone else brought this issue up and is it illegal to restrict competition in this way.
I think this move by Epson stinks and I would urge anyone to shy away fom this printer manufacturer.
User's recommendation: I would avoid Epson Printers and Inks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Boston, Texas
Hi my name is *** the reason...
- Epson printer can't print; setup prompts to call corporate.
- Needs help to print nursing program paperwork; requests contact by email or phone.
Hi my name is *** the reason for me contacting i have Epson printer i tried to connect to my internet so i can print but it when i try to print or connect the internet it tell me to call corporate. Can please help solve this problem please i really just need to print my paperwork for my nursing program. Please contact me back on my email or phone number at your earliest convince.
After firmware update, cartridges not recognized
- Firmware update prevents cartridge recognition.
- Rumors say Epson blocks third-party cartridges; a $5 downgrade exists and a cheaper printer.
I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".
This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.
It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.
- Printer
- Business practices
Preferred solution: Let the company propose a solution
Agreed to the fullest.
Replying to
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Verified Reviewer |
Clarkesville, Georgia
Worst Experience Ever
Bought Epson printer ET-4950, recertified, directly from Epson with 1 year warranty, 30 day money back guarantee. The printer arrived as if brand new.
No damage, ink *** were empty. Looks like it was never used. So, had high hopes. 30 minutes into using it?
Nope, not at all. Printer jammed after every 2nd or 3rd page, forget using 2 sided printing, that was even worse, and the printer would often report "no paper in tray" even though it had half a stack or more. Day 1, called support and after 30 minutes of providing info, was told, "oh, we just take info, we cannot assist, you'll need to call this other number with this reference number..." Fine. Called 2nd number, "oh we cannot even help you until you send pictures of the printer error on the screen, the serial number, the original purchase receipt, a copy of your original support ticket, picture of the ink well level and pictures of the ink bottles..." So did all that, and had to wait another day, called back in and got, "We can't help you, you did not send a picture of the ink bottles..." Um, what?
You mean the empty ink bottles I threw away on day one after filling the printer? Why would I have kept those? Then, finally, "Ok, we'll RMA the printer. We need a credit card for us to send you the replacement.." Uh, no.
"Ok, you can send your printer back and we'll send the replacement once we receive it..." Uh no. I want you to honor the 30 day return policy and just refund my money once you have the printer. It's only been two weeks since purchase... "Uh, can you please hold?
I need to discuss with a supervisor..." 30 minutes later, still on hold and then, Oh, we cant help you. You need to call this other phone number if you want to return and get a refund. Are you effing kidding me? Really?
Epson's customer service, which is obviously in ***, is horrible. They are given a script to follow to do everything they can to discourage the buyer from being able to return the product for a refund. You sold me a broken printer, with warranty and 30 day return policy, yet, almost 3 weeks in, I'm still struggling to get them to take responsibility for this SNAFU. Ive been working in IT for 35 years, I think I know a thing or two about printers.
Probably have installed and used hundreds of printers over those years. This has been absolutely the worst printer and customer service experience.
Give me a break. This should be illegal and punishable.
- After this what pros
- Entire experience
User's recommendation: Buy from a big box office store that has a return policy where you can just take it back. keep all of the original packing for at lest the first 30 days.
The Bronx, New York
Support
I have code E-01 I need help with.my printer is not working and I dont know why, I need help with it
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Verified Reviewer |
Newark, New Jersey
Epson printer ET2760
- Printer often fails to connect and asks for the Wi-Fi password repeatedly.
- It won't auto-connect and requires the password each time.
Printer fails most of the time my wife or I need it. I head down to the basement start fooling where they get the settings get the Wi-Fi and it asked me for a password.
Well, Ive entered this password about 11 times so far in the last three or four years why the *** wont it hold the password? Why would it drop out? Also why do I need to enter a password to use my printer?
It should just auto connect based on my Wi-Fi. Done.
Preferred solution: Help
User's recommendation: Sell printers that auto connect without entering passwords on printer itself
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Verified Reviewer |
Kaukauna, Wisconsin
Resolved: Did not receive product
- Printer was due March 11, 2026 and has sat in Chicago.
- Customer had trouble reaching support and asks for a replacement to be sent quickly.
Printer finally was delivered. Yesterday early I made another call to CS and was told they’d callMe back when they found out where my replacement was and a tracking number.No call came.
Surprise the printer arrived today! Not acceptable at all a month this took.
Don’t purchase through them who knows when you’ll get it. Use a 3rd party.
I’m still here without my printer close to a month now. Frustrated angry and helpless without a printer.
I have no good advice at this point except don’t buy directly from the company. It may appear that it’s cheaper than 3rd party places but the frustration makes it 10 x worse than paying a few dollars more!
My printer was supposed to arrive on March 11, 2026. It has been sitting in *** since then; today is March 23, 2026.
I hunted and hunted for a customer service number where I actually could speak to a person. I spoke to someone last week who told me to call back on Monday, which is today, and now I'm told today I should call back in three days. All I want is my printer, and it is lost in ***. Can you just send me a replacement quickly?
I would appreciate that. Thank you.
- Nice printers
- Trying to get it delivered after purchase
- Contacting a live person to help you get it
Preferred solution: Deliver product or service ordered
User's recommendation: Buyer beware. If by chance it gets lost in transit, you a will be hard-pressed to find out a customer service number to actually talk to a person and be can expect it to take forever!
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Verified ReviewerResolved: Setting up new printer
I spoke with a technician who advised me how to proceed with my issue. Call the company.
No one answered when I called for help setting up a new printer. Their outgoing message was cutoff, unfortunately
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Verified Reviewer |
Atlanta, Georgia
Own ET-2720 Printer, which states that...
Own ET-2720 Printer, which states that the "Printer Pad" needs to be replaced and will not operate at all.
- Great printer
Preferred solution: Replacement part
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Verified Reviewer |
Brainerd, Minnesota
If someone needs a printer, this may be better than HP but certainly not a great fit.
They must be not concerned about customer opinion. Instructions are vague and confusing for the novice.
The driver package is incomplete and instructions are certainly NOT step by step. It's like, you bought it, now you figure it o
Rockport, Texas
Ink not recognized
- Printer worked with third-party ink, but is no longer recognized after setup.
- New cartridges are not accepted; the user says Epson forces branded ink.
Printer that worked before with third party ink now no longer recognizes the ink. I was trying to set my printer up again after not using it for about a year. Replaced with new cartridges and it will not let me proceed
NOT RECOGNIZING INK
Definitely a problem if this company forces you to use their ink
I will tell everyone not to buy epson products in the future
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Verified Reviewer |
Saint Louis, Missouri
Hello, I am following up regarding your...
- The printer jams and is unusable for over a month.
- Cancel ReadyPrint and refund charges during unusable period.
- Seek repair or replacement.
Hello,
I am following up regarding your response stating that my issue was resolved. That is incorrect.
My printer is still malfunctioning and continues to jam paper every time I attempt to print. I have been unable to use the printer for over a month. Despite this, I am still being charged for the ReadyPrint subscription.
Your response did not address or resolve the issue and instead redirected me without providing an actual solution. This is unacceptable.
At this point, I am formally requesting the following:
- Immediate cancellation of my ReadyPrint subscription
- A refund for all charges incurred during the period the printer has been unusable
- A clear resolution regarding the defective printer (repair or replacement)
This matter has already been ongoing for over a month. If I do not receive a satisfactory response and resolution by the end of the day tomorrow, I will proceed with filing formal complaints with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB), as well as disputing the charges with my financial institution.
Please treat this matter with urgency and provide a resolution immediately.
Thank you.
Preferred solution: Repair or replacement. Stop charging me until the issue is resolved
Is the printer under one year old (it has a one year limited warranty)?
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Verified Reviewer |
Portland, Oregon
Printer says past due on subscription payments bank statements say different
- Printer shows overdue subscription on display, but payments are current.
- The user plans to cancel the subscription and switch to Epson's service.
I am experiencing an issue with my printer this morning. The device's display indicates an overdue subscription payment, yet my bank statements confirm that all payments are current.
When I contacted customer support, the representative was unhelpful and dismissive, repeatedly interrupting me and asserting that I was incorrect or fabricating information. I am seriously considering canceling my current subscription and returning the printer, and subsequently subscribing to ***'s printer service.
- Hooks you up with the right contacts to get stuff taken care of
Preferred solution: Deliver product or service ordered
Manlius, New York
Circular maze of no response to contacy technical support
No effective response. No human connection.
Great product, but poor customer support.
Hire real people. You should listen to your system.
User's recommendation: Good Luck
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Verified Reviewer |
Fort Worth, Texas
No help
- The service was poor.
- They didn't listen to my issue.
- They asked me to email pics and come back.
- The pictures didn't relate to my issue.
poor service. didnt listen to my issue.
Just wanted to get me off the phone and send me an email that *** supposed to reply to and get pictures and then come back. The pictures had nothing to do with my issue.
Red Deer, Alberta
Poor quality product
- Printer leaked magenta ink suddenly.
- Contacted Epson for advice but faced complicated access requirements.
Printer suddenly began leaking Red ink (Magenta to be exact)
Tried contacting Epson for advice but was met with complicated access requirements. Finally had to give up, but this was the whole purpose behind these requirements.
Chillicothe, Ohio
NO ONE HAS SENT SHIPPING INFORMATION TO RETURN OLD PRINTER
Customer service on this site is terrible. I didn't even get a dialing ring.
I waited over two minutes.
It just says calling. There are no return emails.
Preferred solution: I have called 3x,. They kept saying they would send me shipping information about returning a printer. Last rep Samuel semt me a test email to make sure it worked. Which it did, but never received shipping info so I don't get charged.Still nothing.
About
, , , Seiko Instruments, Time Module
Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.
Epson has numerous subsidiary companies all over the world.
Epson is ranked 840 out of 6194 in Appliances and Electronics category
USA, Worldwide
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EXACTLY. Never buying Epson again.