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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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280 comments
Gene S
#1921950

Printer repair and aftermarket supplies reseller here. For those that have downloaded the firmware updates by Epson and they bricked your printer, just be aware that HP does this as well.

Brother is starting to use smart chips. So before you shoot yourself in the foot, Buyer Beware. To avoid bricking, always, always, disable automatic updates and never update the firmware unless you have an issue that can be corrected by it. Even then, make sure your supplier is selling current chip versions.

I wouldn't trust many of the sellers on Amazon, nor many on the internet in general to sell you current product. The quality aftermarket companies are working on updating their chips, but it takes time. Most, if not all, of the aftermarket cartridges for EPSON come from overseas (China). There are only a few aftermarket chip makers in the world and they specialized in different market segments.

Manufacturers have lost recent cases in court on this issue and in the past, and are constantly being sued by practices like this. EPSON has a pending case in Federal Court against them. HP may as well. The cases will take time, but by the time it is resolved, your printer will be outdated and not working.

The manufacturers must be very careful on how they present these updates to the consumer, they cannot be sneaky about it, so read everything before purchasing their products (printer, cartridges, the prompts during set-up, go through the menus to disable the updates...everything). They are under no obligation to give away their market share or make it easy for aftermarket companies, though they are prohibited from bundling and forcing you to purchase their products (Magnuson-Moss ACT of 1975). Another note, Manufacturers like EPSON, CANON and HP will also sue the aftermarket companies preemptively on patent infringements (chips, cartridge components and design, etc.) to stop or slow the erosion of their very profitable market.

Personally, I would never recommend an EPSON printer and not because of this reason but the product is trash from a service perspective. The EPSON Ink printers have a slew of issues with their print heads and have for years.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer

Not happy with customer support

2.0
Details
I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it. Ive been on the phone with Epson a few times. Says its Hardware failure. They dont want to do anything for me other than give me a discount on a new one. I have a $500 printer thats no good

User's recommendation: Don’t buy Epson horrible customer support.

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ID
#2239153 Review #2239153 is a subjective opinion of poster.
Cons
  • Customer service
Loss
$500
Preferred solution
Fix it

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Verified Reviewer

New printer setup

3.6
Details
Great help over the phone. Took a while to fix. Wireless direct without wifi network wouldn't setup. Instruction included in packaging may need to be revised and updated for installation process on Win10 device. Also, the included ink containers in packaged box where less than half full.

User's recommendation: Incredible potential after setup and working.

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ID
#2237376 Review #2237376 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Small footprint
  • Apprearance
  • Refillable ink tank
Cons
  • Setup instruction out of date
  • Software didnt self-install
  • Firmware update needed out of box
Loss
$100
Preferred solution
Let the company propose a solution

Crap product

Epson WF 3733 printer from Walmart has not print one word word since hooked up had a friend look at who works on pc and other things his report it IT A PIECE OF JUNK get rid of it take your loss and get a HP

User's recommendation: if it says epson leave at the store.

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ID
#2236111 Review #2236111 is a subjective opinion of poster.
Location
Bourbonnais, Illinois

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Verified Reviewer

Printer won't work

1.0
Details
I followed the instructions that came with the printer, but my computer can't find it to "Add printer."
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ID
#2234836 Review #2234836 is a subjective opinion of poster.
Pros
  • Quality
  • Decent printers
Cons
  • No support number to call
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Printer not recognized by computer after downloading all the drivers, etc.

1.0
Details
I followed the not-very-helpful instructions that came with the printer, but after downloading everything they wanted to my computer, the computer could not find my printer when I wanted to "Add Printer."
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ID
#2234831 Review #2234831 is a subjective opinion of poster.
Location
Pasco, Washington
Preferred solution
Deliver product or service ordered

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My printer won’t work

Epson - My printer won’t work
It keeps saying turn on the printer again. See your documentation for more details I turn it off and on and even unplugged it and plugged it back in and it is still not working. I checked for paper jams too and there was nothing. It is very frustrating and I need help!
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ID
#2233452 Review #2233452 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer

Extremely Frustrated!!!!

1.0
Details
Epson - Extremely Frustrated!!!!
I have had many replacements of the Workforce Pro WF-3720 and have had a different problem with each of them. A printer is critical to my daily needs and to have to go days without a replacement is absolutely unacceptable! I will NEVER buy another EPSON printer again! I understand your policy is to give a refurbished printer but after multiple replacements one would think there would be a different solution, rather than continue to get a malfunctioning printer. I am so disappointed in your company and my frustration level is beyond measure!
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ID
#2229855 Review #2229855 is a subjective opinion of poster.
Product
Epson Wf3720 Printer
Preferred solution
Let the company propose a solution

Ripped off ahain

1.0
Details
I had a workforce printer that was a total POS. When the wife told me to go get a new one I took the workforce in the garage and beat it dust with a hammer. Felt good. Fast-forward to another Epson POS the XP-7100. Never worked right out of the box. I'll never understand how a company is allowed to sell its products in this day and age when they just don't do what they say. But shame on me for buying this POC. Epson FM. Your company is full of crap and so are your printers. I'm going to go buy another Epson and give you this one back. You deserve no less. I'm in business and what I have to say to the people I deal with daily should cost you
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ID
#2229352 Review #2229352 is a subjective opinion of poster.
Location
Los Angeles, California

Epson printer ET 4750 doesn't print

1.0
Details
Worst customer service I've ever experienced. Worst printer I've ever had. Don't buy an epson their products are garbage and the support is an absolute joke. They are a scam and a rip off!!!run

User's recommendation: Run the other way as far as you can!

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ID
#2223574 Review #2223574 is a subjective opinion of poster.
Cons
  • Garbage
Preferred solution
Full refund

Epson Products and Services Reviews

Product or Service Reviews
Printer  2.0 82
Wf3720 Printer  2
L130 Printer  1
L380 Printer  3.0 1
Xp-440 Printer  4

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Latest Question

I've forgot to check the ink level

I'm not used to it because before im using printer that is a cartridge. So i forgot to check time to time the ink level (btw this is a epson l120) and i still continued to used it. The the paper that i print has no more text on...

Epson Questions

Won't recognize new ink cartidge.

1.0
Details
Won't recognize ink cartridges please help
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ID
#2222723 Review #2222723 is a subjective opinion of poster.
Location
Port Orange, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.7
Details
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
Epson - They say it has ink and it doesnt
My printer is a ink well. My inkwell's are empty and it won't take more ink it spills everywhere. I called and was told to send pictures and I did...I never received a call back..so I called 36 hours later and was told I refused help soy case was closed after arguing...
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1 comment
Anonymous
#1934293

Would file a complaint withtbe better business bureau would also contact there corporate office r

ID
#2216708 Review #2216708 is a subjective opinion of poster.
Pros
  • Easy to load the ink
  • Ink less expensive
  • Ease of use and print quality
Cons
  • Service is terrible along with customer service
  • Defective ink cartridge
Preferred solution
Replace my printer as it is not recognizing it's empty. If not resolved I loose 400

Printer issues

1.0
Details
My printer is broke. they passed me off to three different people. I was on the phone for an hour and nothing was resolved After talking to a Karen at the end

User's recommendation: Don’t buy from Epson… Unless you want to deal with a bunch of Karen’s.

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ID
#2216610 Review #2216610 is a subjective opinion of poster.
Location
Houston, Texas

Unable to configure Epson Sylus Photo 1390

This is not working and
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ID
#2215272 Review #2215272 is a subjective opinion of poster.
Location
Suva, Central Department

Unable to configure Epson Sylus Photo 1390

I have an issue of printer unable to detect the ink in the cartridge despite using the recommended ink. The printer's power button blinks with ink button steady. How am I suppose to resolve this matter?
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ID
#2215268 Review #2215268 is a subjective opinion of poster.
Location
Suva, Central Department

785800****

1.0
Details
Red light resolves also gives paper problem
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ID
#2213198 Review #2213198 is a subjective opinion of poster.