Epson

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Computer is fine. Printer says it's connected to the network, but when printing it says the printer is in an error status.

I've spent almost 2 hours trying to figure this out. Updated firmware, tried everything. Horrible interface. Hard to understand.

This has been my experience with multiple Epson models. The layout of the buttons and interface is never easy to use. Common sense won't get you very far with one of these printers. It's time for Epson to get on board with where technology should be in 2025.

It should not be hard to buy a printer, hook it to your computer, and print or scan a document. And enough with the firmware updates; give us a product that is good when we buy it and never has to be changed. Like, what in the world are we doing? Definitely getting my mom a newer, easier-to-use printer and smashing this one into a million pieces.

Will never, ever buy Epson. And if I could rate it zero stars, I would.

I spent $80 on a brand new ink cartridge for my Epson 3880 printer. The cartridge failed to work right out of the box, which, from my scanning of the internet, appears to be a not uncommon problem.

I called Epson for support. They were quite confrontational and ultimately connected me to a supervisor, Carl Rommel M, who requested some additional information and promised to call me back the next morning. I never heard another thing from him and that was days ago. I tried calling Epson again and after being left on hold for a total of almost 30 minutes, I just gave up.

If you do any high-end photo printing, stick with Canon. I have always had good luck with them.

I didnt get my problem solved. I have called 3 times.

The first rep, Alma did well, but when I tried to print after we ended the call. I still couldnt! I called again today and spoke with Bree and she had a lisp and I had to keep asking her to repeat and then she hung up on me. The last person, Tin was very helpful, but then she asked me what application I was using and I didnt know what she meant.

If she would have said Safari or Chrome, I would have been able to answer her. My printer still is not able to print off my iMac and I am still frustrated.

If someone would call me I would appreciate it.

I need to print things for my tax return and this is ridiculous!

If I call again, I fear that the printer still wont work! Thank you, Cassandra McElroy 714-422-****

I am getting so beyond frustrated with this printer. I am constantly becoming so infuriated with its speed, quality, and general connectability.

When I use the app on my phone it automatically crops the image and does not give me the option to fix it no matter what I try. I have tried it all I am constantly around technically and understand how it works. When I print from my computer it takes so very long to even start/finish printing, if it ever even starts in the first place. It's like it gets stuck.

Ever since I bought this printer BRAND NEW it has not worked properly in the slightest. I was so excited to bring home a new printer as I have never bought myself a new printer before.

Jokes on me I should have stuck with the one I bought from a yardsale 5 years ago as it was better than this one in so many ways. I am very upset that I wasted my money on this and I will not be recommending epson printers to anyone i hope that i can save others from making the mistake that I did.

Also, I tried contacting the customer service team through the website and it kept giving me an error message.

after looking into the best printers for photo work, and the fact that the Epson 15000 had 2 additional inks. I received it as a Christmas gift a year ago.

After 3 1/2 to 4 months the screen said incompatible ink. It was the original ink just replaced 2. After numerous attempts to clear this screen, nothing worked, I couldnt even get to the Home Screen. Contacted their joke for customer service.

Did the usual, turn off, unplug, etc. nothing, was told to go to Home Screen. Couldnt. Was told i would get a call back from another tech.

Nothing.

I shut down the machine and let it set for a week or more. Same screen. Shut it down, contacted them again, no fix. Shut it down, then it didnt want to turn back on.

After numerous tries it turned back on and the incompatible screen had 40 to 50 vertical lines scrambling the screen. Contacted again, nothing but the same. After shutting it down again, i then had nothing but an all white screen. Contacted again.

Was asked to send pics. I did. The response was, they couldnt read the error. There was no error, just a white screen.

Just contacted them again, now they say its a hardware problem, and the printer is out of warranty. It wasnt out of warranty when all of this started 9 months ago.

They say that the warranty isnt transferable. From who, the person that bought it for me as a present?

Was told i could ship it to a service repair at my own expense.

9 to 10 months ago they should have replaced this.

I hope that Shaquille knows who hes representing

Unboxed the printer, set it up, and it would not print. Only blank pages come out.

I spent hours troubleshooting and trying different solutions, but it just wouldn't work. As a stay-at-home mom juggling school and family life, I needed something reliable, but this printer was a total waste of time. It's frustrating to spend money on something that doesn't even do the basic function it's meant to. I would not recommend this to anyone.

To make matters worse, Epson has been no help at all. I reached out to their customer service, hoping for a simple exchange or at least some guidance on how to fix the issue, but they were unresponsive and not at all helpful. I'm extremely frustrated.

As a busy mom, I don't have time to waste dealing with faulty products and poor customer service. This experience has been nothing but a headache.