Anonymous
map-marker Toronto, Ontario

I did get an answer to my question but how to access help was a journey of trial and error.

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I was assisted in doing a "Power Cleaning" which for now has solved my problem. The number given to me by Allstate to access Epson over the phone was an American number.

I googled Canadian number and did find someone who could give me help on what to try.

Happy with the results so far. Began by calling Staples where I purchased Printer, sent me to Allstate, sent me to Epson.

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User's recommendation: Be persistent

Anonymous

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

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Loss:
$100
Pros:
  • Printer
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

300 comments
Guest

Agreed to the fullest.

Guest

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

Guest

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

Guest

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

Guest

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

Romi Acc
reply icon Replying to comment of Guest-2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

Guest

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

Guest

I totally agree--This happened to me this past week. I am done with Epson.

Guest

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

Romi Acc
reply icon Replying to comment of Guest-2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

View more comments (299)
Carrington Lws

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Verified Reviewer
| map-marker New York, New York

They stole 127.00 out of my account and never honored my warant yhe warranty

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Epson - They stole 127.00 out of my account and never honored my warant yhe warranty
Epson - They stole 127.00 out of my account and never honored my warant yhe... - Image 2

They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit

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User's recommendation: DO NOT BUY ANYTHING FROM EPSON They do not honor warranty they said they were mailing me replacement printer and putting 127.00 hold on my account until they received my printer they withdrew entire amount and never sent me a replacement unit just a shipping label to return my printer they are thieves. I will be pursuing every legal remedy

Lono24

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Verified Reviewer

Extremely Disappointing Ink Cartridge Performance

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Epson - Extremely Disappointing Ink Cartridge Performance
Epson - Extremely Disappointing Ink Cartridge Performance - Image 2
Epson - Extremely Disappointing Ink Cartridge Performance - Image 3
Epson - Extremely Disappointing Ink Cartridge Performance - Image 4
Epson - Extremely Disappointing Ink Cartridge Performance - Image 5

I purchased a new ink cartridge for my WF-2930 printer and started meticulously logging every print and copy. According to my records, I printed 98 pages and made 53 copies, totaling 151 pages.

I exclusively used the black and white option and never printed a single color page. Despite this, after just 153 pages, the printer displayed the message "Ink cartridge is not recognized. Please replace cartridge." How can a new set of cartridges (BK, Y, M, and C) be depleted after only 151 pages? This is completely unacceptable.

This issue has happened before, but I didn't track my usage then. I suspected other family members might have used the printer, causing it to run out of ink quickly. That's why I decided to buy a new cartridge and keep a detailed log using an Excel spreadsheet this time. Now, the printer won't let me print anything.

I am extremely disappointed with this printer and its ink cartridges. I strongly advise against buying this product.

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Preferred solution: Just being disappointed by this product.

User's recommendation: I strongly advise anyone not to buy this product.

1 comment
Guest

Are you stupid? You know ink Jet uses color for most Black prints.

KamalaDevi V

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Verified Reviewer

Customer Service is Horrible

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Bought new printer from Epson. Printer was defective; hardware print head.

Trying to arrange the warranty replacement and return has been an absolute Nightmare. Hours wasted on the phone with no resolution.

I was lied to, repeatedly put on long holds etc. I WILL NEVER BUY ANOTHER EPSON PRODUCT IN THIS LIFETIME!

View full review
Loss:
$74
Cons:
  • Defective product
  • Horrible customer service

Preferred solution: Free FedEx pickup of the defective printer. Receive new replacement printer

User's recommendation: AVOID EPSON

Khalik Leu
map-marker Absecon, New Jersey

Requested return never answered!!

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Im not happy at all!!!

I called Amazon and they issued a return with Epson and I never heard a thing from them, now I have this printer which I dont want or need!!

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Michael S Txt

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Verified Reviewer

Horrendous customer service

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Absolutely ridiculous customer service.

I purchased an all in one printer from Amazon for my office 6 months ago. It worked fine for 6 months and then began screwing up printing color as well as black & white.

I contacted Epson (need to take time off work to do so because Epson Tech Support hours are 7AM-4PM Pacific time Monday to Friday so if you're a working stiff like me you need to take time off work to waste your time calling their absolutely useless tech support agents after having paid a lot of money for their product).

This is the process you need to go through to contact tech support:

- Call and wait 20-30 minutes on hold to speak with someone. describe the issue.Get a case number. Then hang up.

- Email them your proof of purchase, a picture of the serial number and the ink tubes that are barely visible.

- Call them back and wait another 20-30 minutes until someone answers.

- Give them your case number and wait for them to render judgement.

In my case when I called them back they said the warranty on my printer is now null and void because non Epson parts or ink was used.

This is absolutely false! Along with the printer I purchased OEM Epson ink and only used that and nothing else.

Still, Epson insisted my warranty was null and void and suggested I contact the company who sold it to me.

I called Amazon and they said there was nothing they could do about it since their 30 day return policy had expired.

I now have an $800 piece of garbage in my hands.

NEVER AGAIN EPSON.

JUST CANCELLED MY PRIME MEMBERSHIP. NEVER AGAIN AMAZON AS WELL!!

View full review
Loss:
$800

Preferred solution: Full refund

User's recommendation: Avoid at all cost!

1 comment
Rob A Nhh

anyone but Epson

Anonymous
map-marker Metairie, Louisiana

Worst printer I ever had

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Please dont buy this brand. Printer never works.

Eats paper, dont want to connect etc. Not worth of money!

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Danielle Z Nxg

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Verified Reviewer

Help wifi not connecting firewall issue

I'm going to the setup process and I have the Wi-Fi and everything, but it says my password is not connecting and I can't find my printer on the network. My neighbour said it's because there's a firewall issue and that you guys have to remove the firewall so I can set this up first and then put the firewall back in.

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Preferred solution: Help with my issue

Ethel B Ktc

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Verified Buyer
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Verified Reviewer

Having big problems with the product

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Epson - Having big problems with the product
Epson - Having big problems with the product - Image 2
Epson - Having big problems with the product - Image 3

Trying to get my Epson ET 2800 to work I put ink in it and I change the ink pad and its still saying the ink pad needs service contact Epson help

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Preferred solution: Help on resetting the error on the screen

Tim G Son

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Verified Reviewer
| map-marker San Bernardino, California

Very poor customer service

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Before you purchase an Epson, check their customer service. It's very poor.

I keep getting the runaround. They say they will come in for repair, but then suddenly the plan changes along with a new technician appearing. Look around, check Brother brand. They might have better customer service.

This company needs to stop spending so much money on having Shaquille O'Neal's voice on their phone and advertising. They should spend more money on technicians. When I called and asked to speak to a manager, they told me they're not allowed to let you talk to a manager until maybe after you escalate your complaint, which they said would take 1 to 2 days. Nearly a week has passed and they still haven't fixed my printer.

I just paid $1800 two months ago to extend my warranty and now I'm getting nothing but the runaround. Save yourself a headache - shop around.

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User's recommendation: Check to see who has better customer service because Isa isn’t Epson

1 comment
Guest

please contact Morgan Gray at morgan.gray@***.epson.com

Tim G Son

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Verified Reviewer
| map-marker San Bernardino, California

Epson has poor service. I guess it doesn’t really matter to them. They got paid for their equipment already. So if it’s broke, they’re not losing money if it’s not fixed.

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I have an Epson F 2100 printer that needs to be repaired. The technician says he cannot be here until maybe Monday or Tuesday, which is six or seven days later.

I called Epson back. They said they're going to contact the service people and get back to me. No one got back to me.

I called again, the same thing; they're going to reach out to them but I still haven't heard back from anyone. Once Epson has your money, they do not care about whether your product works or not.

View full review

User's recommendation: Check around to see who has better service. Because Epson doesn’t.

Cleotis Lwh
map-marker Harvey, Louisiana

Have no pass word for my new printer

Im trying to set up the printer I am on www.epsonconnect.com and its directing me to print in my printer. I have no password.

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Sharon F Vxi

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Verified Reviewer
| map-marker Etobicoke, Ontario

Nothing happened

I have never contacted anyone, but the black ink does not work. It forces me to buy colors, which I do not need. I rarely use the printer.

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Tima C Qzf

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Verified Reviewer

Condescending and provided incorrect tech support info

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Epson - Condescending and provided incorrect tech support info

I haven't written a negative review in a long time, but WOW, Epson tech support is the worst! I spoke with two different representatives, both of whom had bad attitudes, and both provided incorrect tech support information.

After wasting an hour talking to two rude individuals and achieving no solution (they kept telling me what I wanted to do could not be done), I ended up resolving the issue by myself. I don't even work in IT and I managed to figure it out. If you're going to work in IT, know what you're doing, especially if it's around specific products.

And if you're going to work in customer service, have a better attitude when dealing with the public. Due to this bad experience, I will not be supporting Epson products any longer.

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Preferred solution: Apology

User's recommendation: Don't buy from this company

Daryn W

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Verified Reviewer

Rude customer service and lack of knowledge

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Called to find the CD tray on my XP8700.

Customer service would not repeat my phone number.

They hung up on me three times now.

The same person answers the call but gives different names.

She claimed the XP8700 has no CD tray, but I eventually found it under Tray 2 and it slides out to the right side.

She is a horrible person to have as a representative for any company.

If I could give a lower score, I would do so, and I intend to tell others of this experience.

View full review
Cons:
  • Horrible customer service

Preferred solution: Apology

User's recommendation: customer service if horrific

1 comment
Guest

What number did you call?

About

Related Companies

Seiko, Pulsar Watches, Seiko Clock, Seiko Instruments, Time Module

Summary

Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.

Epson has numerous subsidiary companies all over the world.

Epson reviews and complaints

Epson is ranked 717 out of 3685 in Appliances and Electronics category

Area Served

USA, Worldwide

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