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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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272 comments
Anonymous
 #1889801

Same thing on my XP-7100 Epson will never get another dime from me

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

3.1
Details

Update by user 13 hours ago

See ticket #: 200707003762First number called: (800) 463-7766Second Number called: (562) 276-1300Third Number called: (562) 276-4394

Update by user 13 hours ago

Ok, last call was 39 minutes and the technician's voice was garbled. I asked him if he was using a headset with a boom mic and he said...

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ID
#2039912 Review #2039912 is a subjective opinion of poster.
Cons
  • Poor technical support
Preferred solution
Let the company propose a solution

Epson - Printer not working print

call me this is my number 9690444959
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ID
#2038711 Review #2038711 is a subjective opinion of poster.
Service
Epson Repair
Preferred solution
Printer Not Work

Repair Epson l3110

3.4
Details
Your company repairing executive not reply properly. Not taking seriously my complaint.i request to please provide better service about my printer repairing.

User's recommendation: I don't want purchase next time your product.

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ID
#2032707 Review #2032707 is a subjective opinion of poster.

Epson - Cannot connect to internet

2.0
Details
Busy signal can't get through to a real person.
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ID
#2032076 Review #2032076 is a subjective opinion of poster.

Epson - Ink cartridges do not last even 2 months without any use..

We have an Epson WF4730. I recently purchased 802XL for $140.99 from Staples. Couldn't get it to print, had to order a print head cleaner and then when trying to make a copy it told me I was out of ink after not one printed copy of anything. Asked Staples and they offered no help. Can the ink dry up on the shelf or just in the machine without being able to print anything?DDdo

User's recommendation: Do not buy Epson printers. May be inexpensive but cost a fortune in ink.

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ID
#2031626 Review #2031626 is a subjective opinion of poster.
Loss
$155
Preferred solution
Let the company propose a solution

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1.0
Details
The damn printer won't recognize new cartridge Epson brand throw these damn things away User's recommendation: Throw anything Mark Epson away
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1 comment
Machele
 #1887839

You have encountered the latest scam perpetrated by printer manufacturer's---their machines are programmed to not recognize any cartridge but the branded one. Apparently, non-branded ones are taking alot of money away from their over-priced sales, so they update their printers to not recognize any but their brand.

In your case, with using an Epson cartridge, you have a problem with the printer software. Try uninstalling it completely and then use something like ccleaner to clear out the registry and cache, etc.

of any remaining junk from your computer. Re-boot and then install the printer again and see what happens.

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0 0
ID
#2031543 Review #2031543 is a subjective opinion of poster.
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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Epson - Projector won't power up

The call center is disconnected

User's recommendation: Idk.

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ID
#2031148 Review #2031148 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

2.0
Details
I have an Epson 430 Workforce printer that has turned into a giant piece of trash. It has never worked properly even when brand new out of the box. It eats ink, but the print quality is horrible -- often so light it cannot be seen/read easily. It jams if you put in any...
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ID
#2028877 Review #2028877 is a subjective opinion of poster.
Pros
  • Used to be great company
Loss
$250
Preferred solution
Let the company propose a solution

Retailers By Selling Support Epson's undisclosed “systematic campaign “to eliminate my choice

1.0
Details
RETAILERS LIKE, BEST BUY, WALMART, COSTCO, TARGET, OFFICE DEPOT, SUPPORT EPSON BY SELLING THEIR PRODUCTS Epson is selling a product where Epson engages in a systematic campaign of disabling Epson printers when the user attempts to use non-Epson ink cartridges? The company does this by designing software updates that purposely disables the printers when the non-Epson ink cartridges are installed.

User's recommendation: AVOID ALL EPSON PRODUCTS.

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ID
#2028688 Review #2028688 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$100
Preferred solution
Epson printers to allow other ink cartridges!!!

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Latest Question

My ET 2750

My printer keeps losing it wifi signal. I had AT& T place my rotor and it keeps happing. my printer soft ware is up to date. any suggestion

Epson Questions

Epson - Your printers suck!

I have an Workforce wf-3620 That refuses to print once the initial ink ran out. Ive spent over $170 on new ink and it printed for one hour. It wont print at all with the second batch of ink. Im ready to drive over it with my car and post it to every social media outlet I can think of. Your customer service is useless. I hope you are happy selling useless black plastic boxes that refuse to do anything.

User's recommendation: Don’t buy an Epson.

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ID
#2024357 Review #2024357 is a subjective opinion of poster.
Cons
  • Crap machine
  • It refuses to print
Loss
$170
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Epson - Warranty claim

Hi team, I have bought a printer in the month of july 2019 which the brand name is 'EPSON' and now i having an issues with this brand so, i request you to kindly do the needfull at the earliest.
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ID
#2015984 Review #2015984 is a subjective opinion of poster.
Location
Chennai, Tamil Nadu

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Epson - Waiting for over two months to have repaired printer

1.7
Details
No customer service Cant help you recover the printer with the repair center, printer has only printed 1000 sheets

User's recommendation: dont buy epson.

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ID
#2009447 Review #2009447 is a subjective opinion of poster.
Pros
  • It works well till it breaks
Cons
  • Service is terrible along with customer service
Preferred solution
Deliver product or service ordered

Epson - A month later and I still haven’t got no response.

I'm waiting on my blue ink it won't recognize it . I spoke to Mary Grace on 6/1/20 she said she was going to send it out 5 business days .Can someone get back to me please get back to me the reference # is 200601000705 . Thank you.
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ID
#2007440 Review #2007440 is a subjective opinion of poster.
Location
Hockessin, Delaware

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Verified Reviewer

Epson - Printer

1.0
Details
I have an XP345 that needs cartridge replacements after printing a maximum of 5 sheets. Even needs changing as soon as a cartridge is replaced! I called Epson, ran through all the tests, everything was OK...so it was my fault, obviously. They didnt care! So I went out and bought a HP printer...Epson have seen the last of me personally and anything to do with my business.

User's recommendation: DO NOT BUY EPSON.

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ID
#1981503 Review #1981503 is a subjective opinion of poster.
Cons
  • Everything including service
Loss
$180
Preferred solution
Let the company propose a solution

Epson - Printer not working

My printer is not working properly Not print the paper
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ID
#1974704 Review #1974704 is a subjective opinion of poster.
Loss
$11000
Preferred solution
Let the company propose a solution