439 Epson Reviews and Complaints @ Pissed Consumer

Most helpful review

PissedConsumer1167767 Jan 12, 2018

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...

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293 comments

PissedConsumer2012496 May 12, 2021 #2012496

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

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#1167767

Product

Epson Xp-630 Printer

Pros

Printer

Cons

Business practices

Reason of review

Poor customer service

Loss

$100

Preferred solution

Let the company propose a solution

New Reviewer

Nand K Xro Jun 11, 2021

Epson customer care people are very rude

1.0

Epson customer services is unacceptable.My home epson projector is having some problems and I connected to the customer care service but got no good response. They didn't help us and I even went to the Wazirpur center they didn't solve our problems rather behaved quite rudely and in a very disrespectful manner. Epson have very bad and unpleasant services and their customer care service team are too rude to talk.

User's recommendation: Dont buy epson.

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#2601800

Product

Epson Projector

Preferred solution

Deliver product or service ordered

PissedConsumer2600436 of Cincinnati, OH Jun 10, 2021

Atrocious customer service

1.7

I bought an Epson SC-P900 printer via Amazon. It was delivered dead on arrivalservice code 000024. I needed a replacement right away. The first rep, whose command of English was not good, said they would overnight a replacement. But theyd need my credit card to guarantee things. I was told to return the defective unit within 7 days, and also was told I would receive a tracking number for the replacement. That never happened. Called them back yesterday to learn that the printer was out of stock until June 15 and since others are ahead

User's recommendation: Epson has god-awful customer service. Tech support is decent, but CS is a nightmare.

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#2600436

Location

Cincinnati, Ohio

PissedConsumer2587531 of Racine, WI Jun 04, 2021

I am so angry that I cannot get ahold of technical support for my epson printer

1.7

My epson 2750 is offline, and I cannot get it back online. Why isi there no technical support? NONE at all. I call and I go on line without any ability to get help. This must change. I am throwing this 350.00 in the garbage & buying a Canon.

User's recommendation: Don't buy anything from Epson.

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#2587531

Location

Racine, Wisconsin

New Reviewer

Dixie V Jun 03, 2021

I csn't get any help from them

My printer is offline.online. I call and call and can get nowhere. Friends have tried to help. I go to the support field and there is no support. There is no chat for help.

User's recommendation: Don't buy anything from Epson.

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#2585284

Preferred solution

I would like to talk to a human being and get this problem solved or get my money back.

New Reviewer

Paula F Zjy May 12, 2021

Disappointed

1.0

I purchased an Epson WF-2830. The initial cartridges lasted almost no time. But when I purchased and replaced them, the same. I printed out 75 pages of black and white and the black ink ran out. The black ink cartridge, which Epson says has to be their brand to...

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#2549205

Pros

Cost way too high for ink
Product works

Preferred solution

Price reduction

PissedConsumer2545276 of Saint George, UT May 10, 2021

Functional problem on my Epson XP-7100

Was unable to change cartridges because cartridge carrier would not move to the middle section. Called tech support and tech was unable to pin point the cause . After some 35 minutes on phone , and a promise to E-mail me , I rang off and then decided to try re-install process , as provided at initial hook-up .. After install procedure , was able to get correction of installing ... Would seem to be a possible electronic glitch ?? You can call me at 435 - 632-**** for details . thanks icon and replace empties .

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#2545276

Location

Saint George, Utah

New Reviewer

Angelyn P May 07, 2021

Resulting costs after using Epson's customer service for still-under warranty printer issue.

1.0

Original review updated by user May 07, 2021

Three days ago, I contacted Epson Customer Support via telephone on an issue with my printer. Quite a simple question really. I wanted to know how to make the scanner on my ET-2760 scan to 100% of original documents size so that in the future when I have a need to...

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#2540724

Pros

Too angry to reply at this time

Cons

Post above should be clear enough

Loss

$55

Preferred solution

Let the company propose a solution

New Reviewer

LuAnn P May 05, 2021

Very slow snail mail on their ink cartridges.

1.2

Update by user May 05, 2021

It has been 11 days and I am still waiting for my ink. I could of driven to your warehouse picked it up and drove home installed it and been printing before now with it.

Update by user May 05, 2021

You marked my complaint as resolved but it hasn't been. You marked it resolver before I even...

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#2536078

Service

Epson Shipping Service

Cons

I found out you cant get ink out in a timely fashion
I had tto put my printing needs on hold your slow response time

Preferred solution

Check into your shipping policies. I'm sure I'm not the only person that this has happened to. I'm probably the only one with enough guts to complain about it.

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New Reviewer

dmm s May 03, 2021

Cartridges

1.3

Longtime HP user; house burned, bought Epson WF2850. Printer came with "intro" cartridges; immediately ordered replacements from longtime 3rd party supplier (LD and and Inkfarm). After finagling, got printer to accept them, but none work. Printer will only print blank pages. Even though I disabled Epson's online update service. Epson-- never again.

User's recommendation: avoid Epson-- they're trying to control you.

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#2533612

Cons

Insufferable controlling of my buying habits

Loss

$80

Preferred solution

Let the company propose a solution

New Reviewer

Terence S May 02, 2021

Cannot operate scan on my XL - 4100 Printer

Cannot operate scan on my XL - 4100 Printer. I have tried everything that Epson suggest, but it will not work. Please advise. Terence.

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#2531066

Preferred solution

being able to use scan on my printer XL - 4100

New Reviewer

Michael D Gqu Apr 29, 2021

Epson t7270 part needs replaced

We received the following message on our epsont7270. It says please replace part soon. 00000020. I believe this is the electric circuit main board. Below is our company information for our printer. EpsonT7270 Serial # U8CE002124. I believe we also have the extended warranty. Can you please let me know when you can replace this part. Michael Dean (Prepress Lead) work address 4 Over International 7801 Technology Blvd Huber Heights, Ohio 45424 My personal # is 937-980-**** Thanks for your help. Michael Dean

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#2526590

Location

Mooresville, Indiana

Preferred solution

Deliver product or service ordered

New Reviewer

Paulette G Apr 26, 2021

Very poor ink products

1.0

I bought 3 color ink in Epson252 and 1 black 252 just two days ago. Today, two days later, these same ink cartridges are low or no ink in them. There is no way that much ink was used. Keep in mind that the color ink is $46.00 and the black single is $23.00. For $69 purchase I got nothing. Apparently the printer will not try to print if any cartridge is low on ink. What in the world is wrong with Epson?

User's recommendation: at this rate don't buy Epson at all.

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#2522661

Pros

Used to be great company

Cons

No longer reliable

Loss

$69

Preferred solution

Full refund

New Reviewer

Darry A Apr 21, 2021

Crap Printer

2.0

I purchased the Epson XP-6100. It's the most temperamental device I've ever owned. It was so spotty on the Wi-Fi connection that I decided to go to the USB connection. I couldn't find the USB port on the printer and after two days of looking, I still can't. So, genius that I am, I decided to download the entire 300+ page instruction manual. I searched for the term "USB". Nothing. I'm thinking if there is a way to set up the printer with a USB port, maybe it should be in the instructions?? Last Epson for me. Anyone want a boat anchor???

User's recommendation: Don't.

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1 comment

PissedConsumer2005097 Apr 21, 2021 #2005097

Should be on the back corner might have a rubber or plastic plug in it. Will be a B type connector. It is right above the power plug in recessed inside.

0 0

#2513652

Product

Epson Printer

Pros

Good products no kidding good products

Cons

No human customer service

Loss

$250

Preferred solution

I would like to get someone to help me set up the printer and not some obscure FAQ site that only returns answers when you ask the question the way the FAQ site wants you to. Basically, I'd like to get some human Customer Service. Remember the term?

PissedConsumer2503957 of Mumbai, India Apr 14, 2021

Epson L805 services

4.2

The printer was lying at authorised service center with Mr. Faizal Usmani, for appx.4 months and then head was changed, ink for rs 3600 was purchased, not a single copy could be printed, head was removed and now printer is useless.. Is it Epson..

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#2503957

Location

Mumbai, Maharashtra

PissedConsumer2499370 of Balrampur, India Apr 12, 2021

Epson L805 services

Printer was lying for appx.4. 5 months with authorized service center owned by, Faisal Usmani, ph. 870701**** for repair of head, as he told. One day he changed the head, printer was brought from there but didn't print a single copy. It was sent back,he took back the head and said nothing can be done. Means it is now useless. I spend 3600 for the new set of ink, became waste. Is it the same company, of the printers being used by us for last 22 years..I am presently using 4 color printers from Epson but now...

User's recommendation: After sales sarvice is to be considered before any purchase..

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#2499370

Location

Balrampur, Uttar Pradesh

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Style and Design	2/5
Price Affordability	2/5
Diversity of Products or Services	2/5
Advertised vs Delivered	2/5
Website	2/5

Epson

Epson Overview

Rating Details

Contact Epson Customer Service

After firmware update, cartridges not recognized

Epson customer care people are very rude

Atrocious customer service

I am so angry that I cannot get ahold of technical support for my epson printer

I csn't get any help from them

Disappointed

Functional problem on my Epson XP-7100

Resulting costs after using Epson's customer service for still-under warranty printer issue.

Very slow snail mail on their ink cartridges.

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Cartridges

Cannot operate scan on my XL - 4100 Printer

Epson t7270 part needs replaced

Very poor ink products

Crap Printer

Epson L805 services

Epson L805 services

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