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After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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#2067992

Agreed to the fullest.

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#1167767 Review #1167767 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Epson is the biggest joke

1.5
Epson is the biggest joke
Got this a little over a year. Called today because it's not loading paper and it's a defective part that they can't fix because the warranties over but I can pay to get it fixed by a dealer that they'll send me to. Customer service was awful on the phone for over an hour.

User's recommendation: RUN.

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#4354876 Review #4354876 is a subjective opinion of poster.
Pros
  • Worked good when it works
Cons
  • Customer service is terrible
Loss
$260
Preferred solution
Full refund
New Reviewer

Epson WorkForce WF-2750 - NOT printing. Customer Service is a JOKE

1.9