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Products do not work properly

1.0
I bought a V 39 scanner and it did not work properly at all. I sent it back and was told that I can only get a refurbished v39 scanner as a replacement I just connected it, and this one doesnt work either. What a bunch of ***

User's recommendation: Stay away from Epson products they suck.

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ID
#4626493 Review #4626493 is a subjective opinion of poster.
Cons
  • Too many to list
Loss
$125
Preferred solution
They will not give me a refund, so I would just like a scanner that *** works

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized". This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade. It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.
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300 comments
#2067992

Agreed to the fullest.

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#2062904

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

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1 0
#2054665

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

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0 0
#2049242

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

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#2026143

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

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#2026166
@PissedConsumer2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

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1 0
#2012496

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

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1 0
#2002159

I totally agree--This happened to me this past week. I am done with Epson.

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1 0
#2000100

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

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#2000106
@PissedConsumer2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Tech Support is awful!

1.1
Epson - Tech Support is awful!
Epson - Tech Support is awful!
Epson - Tech Support is awful!
Epson - Tech Support is awful!
Epson - Tech Support is awful!
Epson - Tech Support is awful!
I bought an ET-15000 not even 6 months ago, which was $800. I called tech support, which said it was a software issue, requested proof of purchase, serial#, and ink lines. I sent them everything requested, and now wanting more pics, and Im an extremely busy multi business owner and dont have time or patience to take apart and get more pics. Then if Id accuse break something they would say I broke it so they can replace it!

User's recommendation: Stay away from EPSON PRINTERS!

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#4368264 Review #4368264 is a subjective opinion of poster.
Cons
  • Refund policy
  • Tech support
  • Warranty
Loss
$755
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Ink return

2.3
Epson - Ink return
My printer need 003 no ka ink chahiye par mere pas 001 aagaya hai Plz kindly return Epson ink 001 My printer need ink no 003

User's recommendation: Epson ink 003 my printer.

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#4535931 Review #4535931 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Printer issues

Epson - Printer issues
Epson - Printer issues
Epson - Printer issues
Printer me dust Chalía Gaia HAI print not please my problem urgent resolve my printer is ded customer care not responce
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#4520481 Review #4520481 is a subjective opinion of poster.
Preferred solution
Resolve

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Verified Reviewer New Reviewer

Epson requires use on their inks exclusively. I have used 3rd party inks for 3 years with no problems, except when Epson issues a firmware update.Then it kills the cartirdges,costing me $45 instantly.

1.5