Epson

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

I ordered a new black ink cartridge for the ET-8700 printer. The catridge periodically stops working and shows no ink in cartridge on the display panel.

I have called their customer service line which offers no customer support. After 4 reprsenatives and vast amounts of traboul;e shooting stil now results. It is a bad cartirdge and they won't send a new one as they need corporater approval.

The offshore India call centers are horrible. They work from a script and have no real troublshooting skills beyiond what is on that script.

I have spoken with a supervisor who was no better and wanted to beginb the gtroublshooting process all over again.,

After 1.5 hours on the phone, my only resolution wil be to go to my credit card company and deny the charge. These guys are the worst.

I have contacted an attorney and am going to all social media to let anyone who has been turned away from Epson by non-support and is stuck with a 6-week printer that doesn't work join in. I have done everything, even changed internet companies per Epson's advice, and nothing makes this printer work properly.

I was going to take it back to the store, but the receipt said 30 days, and I am past that.

You have no customer service, and when someone does do something, they blame the purchaser, the internet, and tell you it is on you, not their problem. I have the snapshots of all my talks and the recorded calls.

I paid $250 for the Epson ET-2800 and it is, honestly, a complete piece of garbage. The Epson Smart Panel app is terrible poorly designed, buggy, unreliable, and barely functional.

It constantly fails to connect, loses the printer, and scanning does not work at all, even when everything is on the same Wi-Fi network.

This printer is advertised as wireless and smart, but the software is broken and frustrating. I didnt spend $250 just to get a printer that can only print. Scanning is a basic feature, and Epson somehow managed to completely mess it up.

Customer support makes it even worse. Not available 24/7, hard to reach, and completely unhelpful when it comes to app or connection issues.

For a printer at this price, thats unacceptable.

The ink tank system does not make up for broken software, constant connection problems, and features that simply do not work.

This printer is overpriced, unreliable, and a huge disappointment. Save your money and buy literally anything else.

I have used Epson printers for years. They have been fabulous.

They have been put to the test and worked very hard. I had to buy a new one. I bought extra life ink cartridges. Their setup instructions did not tell me I had to use the initial cartridges they sent.

I installed the high capacity cartridges; within printing 400 pages, the ink ran dry. It's supposed to last for something like 8,000 to 9,000 pages. I spent two hours on the phone with them today. They will not stand behind their product.

I have a very large company. I will not be using any of their products again. It's 85 bucks for those ink cartridges. I'm not a happy camper in any sense of the imagination.

Don't buy these products. They will not stand behind them.

My experience with Epson product and support has been very bad.

I bought an epson projector. Firstly, the projector keep having issues with hdmi compatibility.

Then suddenly the projector stopped working. The support has been shocking. I contacted them repeatedly over several weeks because my LS300B projector is stuck in a boot loop with blue lights. All I asked for was basic help or the firmware file that could potentially fix the issue.

Instead of offering any real support, they gave me the same useless answer every time: buy a new projector.

They ignored multiple emails, never addressed the actual technical problem, and didnt even bother to reply after my follow-ups.

Its unbelievable that a company selling premium electronics cant provide a simple firmware file or basic troubleshooting guidance.

At this point, its clear Epson support is more interested in pushing customers to purchase replacement units than actually helping solve a fixable issue. Very disappointing and a huge red flag for anyone considering their products.