Epson

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Bought Epson printer ET-4950, recertified, directly from Epson with 1 year warranty, 30 day money back guarantee. The printer arrived as if brand new.

No damage, ink wells were empty. Looks like it was never used. So, had high hopes. 30 minutes into using it?

Nope, not at all. Printer jammed after every 2nd or 3rd page, forget using 2 sided printing, that was even worse, and the printer would often report "no paper in tray" even though it had half a stack or more. Day 1, called support and after 30 minutes of providing info, was told, "oh, we just take info, we cannot assist, you'll need to call this other number with this reference number..." Fine. Called 2nd number, "oh we cannot even help you until you send pictures of the printer error on the screen, the serial number, the original purchase receipt, a copy of your original support ticket, picture of the ink well level and pictures of the ink bottles..." So did all that, and had to wait another day, called back in and got, "We can't help you, you did not send a picture of the ink bottles..." Um, what?

You mean the empty ink bottles I threw away on day one after filling the printer? Why would I have kept those? Then, finally, "Ok, we'll RMA the printer. We need a credit card for us to send you the replacement.." Uh, no.

"Ok, you can send your printer back and we'll send the replacement once we receive it..." Uh no. I want you to honor the 30 day return policy and just refund my money once you have the printer. It's only been two weeks since purchase... "Uh, can you please hold?

I need to discuss with a supervisor..." 30 minutes later, still on hold and then, Oh, we cant help you. You need to call this other phone number if you want to return and get a refund. Are you *** kidding me? Really?

Epson's customer service, which is obviously in India, is horrible. They are given a script to follow to do everything they can to discourage the buyer from being able to return the product for a refund. You sold me a broken printer, with warranty and 30 day return policy, yet, almost 3 weeks in, I'm still struggling to get them to take responsibility for this SNAFU. Ive been working in IT for 35 years, I think I know a thing or two about printers.

Probably have installed and used hundreds of printers over those years. This has been absolutely the worst printer and customer service experience.

Give me a break. This should be illegal and punishable.

Hello,

I am following up regarding your response stating that my issue was resolved. That is incorrect.

My printer is still malfunctioning and continues to jam paper every time I attempt to print. I have been unable to use the printer for over a month. Despite this, I am still being charged for the ReadyPrint subscription.

Your response did not address or resolve the issue and instead redirected me without providing an actual solution. This is unacceptable.

At this point, I am formally requesting the following:

- Immediate cancellation of my ReadyPrint subscription

- A refund for all charges incurred during the period the printer has been unusable

- A clear resolution regarding the defective printer (repair or replacement)

This matter has already been ongoing for over a month. If I do not receive a satisfactory response and resolution by the end of the day tomorrow, I will proceed with filing formal complaints with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB), as well as disputing the charges with my financial institution.

Please treat this matter with urgency and provide a resolution immediately.

Thank you.

I ordered a new black ink cartridge for the ET-8700 printer. The catridge periodically stops working and shows no ink in cartridge on the display panel.

I have called their customer service line which offers no customer support. After 4 reprsenatives and vast amounts of traboul;e shooting stil now results. It is a bad cartirdge and they won't send a new one as they need corporater approval.

The offshore India call centers are horrible. They work from a script and have no real troublshooting skills beyiond what is on that script.

I have spoken with a supervisor who was no better and wanted to beginb the gtroublshooting process all over again.,

After 1.5 hours on the phone, my only resolution wil be to go to my credit card company and deny the charge. These guys are the worst.

I have contacted an attorney and am going to all social media to let anyone who has been turned away from Epson by non-support and is stuck with a 6-week printer that doesn't work join in. I have done everything, even changed internet companies per Epson's advice, and nothing makes this printer work properly.

I was going to take it back to the store, but the receipt said 30 days, and I am past that.

You have no customer service, and when someone does do something, they blame the purchaser, the internet, and tell you it is on you, not their problem. I have the snapshots of all my talks and the recorded calls.