Anonymous
map-marker Poughkeepsie, New York

Epson Website not working for ink sales

I tried for about 45 minutes to order ink from your website, on two separate devices, with no luck. I need ink for my Epson ET-4850 printer.

Thankfully Im not desperate, but I couldnt believe it was so hard to order. It was quite a frustrating experience. Your website needs to be more customer friendly.

Im in the Catskill Mountains and I live at least an hour from any city that may offer it in-store. Is there any way you can help me out?

How about a discount code to reimburse me for my time?

Thank you.

PS - I laughed out loud when I read your PissedConsumer Terms of Service link. Love it.

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Anonymous

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

View full review
Loss:
$100
Pros:
  • Printer
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

300 comments
Guest

Agreed to the fullest.

Guest

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

Guest

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

Guest

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

Guest

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

Romi Acc
reply icon Replying to comment of Guest-2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

Guest

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

Guest

I totally agree--This happened to me this past week. I am done with Epson.

Guest

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

Romi Acc
reply icon Replying to comment of Guest-2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

View more comments (299)
Carrington Lws

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Verified Reviewer
| map-marker New York, New York

They stole 127.00 out of my account and never honored my warant yhe warranty

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Epson - They stole 127.00 out of my account and never honored my warant yhe warranty
Contains 1 confidential file for company representatives

They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit

View full review

User's recommendation: DO NOT BUY ANYTHING FROM EPSON They do not honor warranty they said they were mailing me replacement printer and putting 127.00 hold on my account until they received my printer they withdrew entire amount and never sent me a replacement unit just a shipping label to return my printer they are thieves. I will be pursuing every legal remedy

Elliot M Exj

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Verified Reviewer

Terrible customer service

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Contains 1 confidential file for company representatives

I spent $80 on a brand new ink cartridge for my Epson 3880 printer. The cartridge failed to work right out of the box, which, from my scanning of the internet, appears to be a not uncommon problem.

I called Epson for support. They were quite confrontational and ultimately connected me to a supervisor, Carl Rommel M, who requested some additional information and promised to call me back the next morning. I never heard another thing from him and that was days ago. I tried calling Epson again and after being left on hold for a total of almost 30 minutes, I just gave up.

If you do any high-end photo printing, stick with Canon. I have always had good luck with them.

View full review
Loss:
$89
Pros:
  • If you can get the printer to work
  • Printed photos look good
Cons:
  • Defective ink cartridge
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Avoid buying Epson photo printers! Stick with Canon instead

Jossy F

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Verified Reviewer

Epson Sucks

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Original review updated Feb 05, 2025

I am getting so beyond frustrated with this printer. I am constantly becoming so infuriated with its speed, quality, and general connectability.

When I use the app on my phone it automatically crops the image and does not give me the option to fix it no matter what I try. I have tried it all I am constantly around technically and understand how it works. When I print from my computer it takes so very long to even start/finish printing, if it ever even starts in the first place. It's like it gets stuck.

Ever since I bought this printer BRAND NEW it has not worked properly in the slightest. I was so excited to bring home a new printer as I have never bought myself a new printer before.

Jokes on me I should have stuck with the one I bought from a yardsale 5 years ago as it was better than this one in so many ways. I am very upset that I wasted my money on this and I will not be recommending epson printers to anyone i hope that i can save others from making the mistake that I did.

Also, I tried contacting the customer service team through the website and it kept giving me an error message.

View full review
Loss:
$265
Cons:
  • Speed
  • Size
  • Affordability

Preferred solution: Full refund

Catherine C Fxh

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Verified Reviewer

Epson ET 2800 never worked

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Unboxed the printer, set it up, and it would not print. Only blank pages come out.

I spent hours troubleshooting and trying different solutions, but it just wouldn't work. As a stay-at-home mom juggling school and family life, I needed something reliable, but this printer was a total waste of time. It's frustrating to spend money on something that doesn't even do the basic function it's meant to. I would not recommend this to anyone.

To make matters worse, Epson has been no help at all. I reached out to their customer service, hoping for a simple exchange or at least some guidance on how to fix the issue, but they were unresponsive and not at all helpful. I'm extremely frustrated.

As a busy mom, I don't have time to waste dealing with faulty products and poor customer service. This experience has been nothing but a headache.

View full review
Loss:
$190

Preferred solution: Full refund

Algen O

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Verified Reviewer
| map-marker Orange City, Florida

After a month it says paper jammed without any jammed in it.

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After a month of using it when printing, it stoos in the middle and says paper jammed. Followed all the instructions yet still doing it.

I can't continue printing because if the error. It says contact epson support at the last yet i can't contact them it says error when clicking submit through their website.

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User's recommendation: Not recommended

Lenox Wkg

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Verified Reviewer
| map-marker Mission Viejo, California

Two Technicians could not help me with my printer problem. I cannot print.

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I called Epson support twice and went through all the steps with them. I might be able to print once and then I can't print again. I need a technician at a more experienced level -- or maybe nobody there can help me!

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Lono24

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Verified Reviewer

Extremely Disappointing Ink Cartridge Performance

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Epson - Extremely Disappointing Ink Cartridge Performance
Epson - Extremely Disappointing Ink Cartridge Performance - Image 2
Epson - Extremely Disappointing Ink Cartridge Performance - Image 3
Epson - Extremely Disappointing Ink Cartridge Performance - Image 4
Contains 1 confidential file for company representatives

I purchased a new ink cartridge for my WF-2930 printer and started meticulously logging every print and copy. According to my records, I printed 98 pages and made 53 copies, totaling 151 pages.

I exclusively used the black and white option and never printed a single color page. Despite this, after just 153 pages, the printer displayed the message "Ink cartridge is not recognized. Please replace cartridge." How can a new set of cartridges (BK, Y, M, and C) be depleted after only 151 pages? This is completely unacceptable.

This issue has happened before, but I didn't track my usage then. I suspected other family members might have used the printer, causing it to run out of ink quickly. That's why I decided to buy a new cartridge and keep a detailed log using an Excel spreadsheet this time. Now, the printer won't let me print anything.

I am extremely disappointed with this printer and its ink cartridges. I strongly advise against buying this product.

View full review

Preferred solution: Just being disappointed by this product.

User's recommendation: I strongly advise anyone not to buy this product.

1 comment
Guest

Are you stupid? You know ink Jet uses color for most Black prints.

Chelsea Swi

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Verified Reviewer
| map-marker Nicholls, Georgia

Print ink

Im very upset that your company is no standing by your product cause I have been buying your products for years and I have buy ink and the printer is garbage and I ave 6 business and after I take to your manager and she said she can not help me I bought this printer and I have problem with when I bought it and I am no happy at all and I will get rid of the printer in all from business cause Im not happy Im stuck with the printer and I cant get help or no knew printer unless your company can bag up your product.. thanks but your manager really did want to help and she did not help

View full review

User's recommendation: Let them know that you don’t bag up your products

Lynn H Etw

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Verified Reviewer

EPSON ET-2803 ECOTANK PRINTER

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The printer won't print anything, and only blank pages come out. I've refilled the ink, did an alignment, and cleaned the printer heads.

View full review
Pros:
  • Vibrant color printing
Cons:
  • Tears up alot

Preferred solution: Full refund

Kathryn D Exv

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Verified Reviewer

Printer error

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The printer indicates a mechanical error when I changed the ink. Please help me.

It's an Epson 4200.

The ink is type 562. Please help me.

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User's recommendation: Help

Inas Tgw

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Printer problems

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Is printer I bought his garbage I've only got to use it once haven't been able to use it ever since it said replace the cartridges ink cartridges so I did but brand new ones put them in it still says they're empty I've done everything in the world clean it blew it out there and this thing is I spent a good money on it and now it doesn't work I would like my money back but I can't because it's past the time from the store so you guys need to do something

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KamalaDevi V

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Verified Reviewer

Customer Service is Horrible

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Bought new printer from Epson. Printer was defective; hardware print head.

Trying to arrange the warranty replacement and return has been an absolute Nightmare. Hours wasted on the phone with no resolution.

I was lied to, repeatedly put on long holds etc. I WILL NEVER BUY ANOTHER EPSON PRODUCT IN THIS LIFETIME!

View full review
Loss:
$74
Cons:
  • Defective product
  • Horrible customer service

Preferred solution: Free FedEx pickup of the defective printer. Receive new replacement printer

User's recommendation: AVOID EPSON

Anonymous
map-marker Lewes, Delaware

Horrible Printer

II bought this printer thinking it would uphold on what the reviews said. My First one was broke within the first year and they replaced, not with a new one but with a refurbished one and was not happy about that. I have the refurbish printer for 2 and half years and now it does not print any font???

Called customer service and nothing they can do and have to get it service.

Not happy with the whole experience and when they sent the refurbish one it was much slower and made loud noise which nothing was done about that as well.

Here is my reference number and proof of purchase is recorded with customer service 250********

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User's recommendation: I would do my research before you buy this printer as I had cheaper printers that lasted more then 2 years

Surya A Bwr

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Verified Reviewer

No comments. Not happy

The lamp on the Epson projector doesn't have a long life, not even one and a half years! A way to make money, I guess.

View full review
Loss:
$679
Cons:
  • Lamp does not have a good life

Preferred solution: Full refund

About

Related Companies

Seiko, Pulsar Watches, Seiko Clock, Seiko Instruments, Time Module

Summary

Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.

Epson has numerous subsidiary companies all over the world.

Epson reviews and complaints

Epson is ranked 739 out of 4055 in Appliances and Electronics category

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