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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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289 comments
#1982767

I am so livid right now. I want to throw my printer outside in the street.

My ink was working great and now boom. What a bunch of jerks.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
I bought a WF-3720 Epson Printer and since the beginning this printer has never worked. I called support and they waste ink and paper to fix what was wrong. Next time I needed the printer there was some wrong. After 6 months Epson toke back my printer and sent me a...
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ID
#2433861 Review #2433861 is a subjective opinion of poster.
Location
Round Lake, Illinois

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Verified Reviewer
EPSON WORKFORCE PRINTERS CANT BE REPAIRED
My Epson Workforce 7710 suddenly stopped working. I called a number of shops around me and all stores said "they did not fix Epson printers". The printer error message said to contact Epson. I got several automatically generated emails that kept telling me to turn the...
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ID
#2417284 Review #2417284 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Tell people how bad you are

Can't find any details on their recycling old ink cartridges. For an international company one would think that they are more in tune with the current times. They don't have a free recycling program for their ink cartridges just for equipment. You would think with the money they make, they could at least do this as a favor for their customers and environment. Seems like only money motivates these folk. Their printers don't work well - don't even bother.
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ID
#2416724 Review #2416724 is a subjective opinion of poster.
Location
Brooklyn, New York

Some problem

ClappingPrinter is making to much like something is jam I cannot write to 860377****02082 8****704760**** 860377****02082
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ID
#2414851 Review #2414851 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Preferred solution
Let the company propose a solution

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Verified Reviewer

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

I have had my Epson Workforce Printer for 3 years.past the Warrany period. I have to admit it is GREAT when working. It just stopped all of a sudden and told me to contact Epson. Epson dont even answer their phones, nor do they reply to emails!!!! I called several printer repair shops and all sale THEY WONT TOUCH AN EPSON!. Im a small business owner.Am I supposed to wait. I asked a repair shop what to buy so this does NOT happen again? They said hands down BUY AN HP! Thats exactly what Im going to do if I dont hear from Epson in a day or two!!!!!

User's recommendation: DONT EXPECT SERVICE ON EOSON PRINTERS.

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ID
#2412380 Review #2412380 is a subjective opinion of poster.
Service
Epson Printer Repair
Pros
  • Nice product
Cons
  • Does not print
  • No epson repair support
  • No epson email or phone response
Preferred solution
Let the company propose a solution

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Error 100016 and error 000031

Printer stopped. Error messages 100016 and 0000031. The printer sai to contact epson Please advise ASAP Hugh Scott Proctor 702 826 **** Hsplv@***.com Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxcxxccccccccc

User's recommendation: Gggggggghhhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjjjjjjkjhgggfffffff.

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ID
#2411000 Review #2411000 is a subjective opinion of poster.
Pros
  • Good printer easy to use
  • Prints nicely when it works
Cons
  • Limited customer support
Preferred solution
Let the company propose a solution

Poor Service

I received 2 black cartridges - both were defected as they did not work in my printer. 4 emails and 1hour on the phone with 3 different people and I was told they could not be returned or replace or credit to my account.

User's recommendation: Dont order from Epson America online.

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ID
#2408422 Review #2408422 is a subjective opinion of poster.
Location
Leonardo, New Jersey
Loss
$26
Preferred solution
Full refund

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Verified Reviewer

*** printers

Original review updated by user Feb 04
I have contacted Epson regarding that their XP-440 printer is not working, Will not print and keeps reading empty cartridges I have done trouble shooting even took it to professionals and even they can't figure out the problem. Epson customer service obviously can't comprehend reading in English. They refuse to help. Buyers beware do not buy anything from Epson. I read some reviews regarding Epson printers and they were not good same issues I've been having. DON'T BUY EPSON PRODUCTS. If u do you're wasting $$$. Wasted about $500 (a low estimate) on cartridge replacements, took to pros to look & unnecessary cleaning and they couldn't get it to print either. DOUBTFUL company will resolve. *** product & customer service. It may be a Japanese product but it's made in Thailand nuff said.

User's recommendation: Don't buy Epson products.

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ID
#2407393 Review #2407393 is a subjective opinion of poster.
Cons
  • Lack of customer service support
  • Customer service cannot read or comprehend complaints
  • Piece of crap printer
Loss
$500
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Bought an epson 2860 6 months ago. Been using 3rd party ink the whole time. Downloaded new firmware. No longer recognizes that ink. Called epson and ended up at an India call center. Couldn't understand the dialect. Eventually talked to a tech. the next day. Not...
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ID
#2399934 Review #2399934 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

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Latest Question

My printer win accept the new cartridge

My printer won’t accept the new ink cartridge even though it is the correct one.

Epson Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Print time

Got Epson et-2720 a year ago. At the time, it was cheaper regarding the ink. At first the color printing stopped. Did some maintenance and got that taken care of. Did a update download about two weeks ago. Now it takes from 1 to 3 minutes to respond after pushing print.

User's recommendation: Buyer beware.

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ID
#2397680 Review #2397680 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I can't find how to make my Epson WP4020 print from the rear feed

I am 94 years old. I'm not at all comfortable in the digital world. I attempted to print a new sheet of address labels on my WP 4020 printer and I find no method of activating the rear feed necessary to print Avery labels. I have a Mac desktop computer and an Air connection to the printer

User's recommendation: The printer has given me good service for several years.

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ID
#2394972 Review #2394972 is a subjective opinion of poster.
Pros
  • Very reliable printer
Cons
  • No way to get basic technical help

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Verified Reviewer

Customer service would not make a shipping issue "right"

After patiently waiting two weeks for a replacement ink cartridge I called Epson customer service. They offered to contact FedEx about the missing shipment and ship another cartridge in 2 to 3 business days if the first one still didn't arrive. I requested a second shipment immediately overnight as my printer was inoperable without that cartridge and offered to pay for two if the first one ordered eventually arrived. They refused as it wasn't their policy to replace an apparently lost item until they heard from the shipper. I ended up ordering the cartridge from another company that would ship it immediately via UPS.

User's recommendation: Don't buy directly from Epson. If there's any problem their customer service is more concerned about following policy than customer needs.

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ID
#2380771 Review #2380771 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Quality product
Cons
  • Too expensive
Preferred solution
Full refund

Bad printer and terrible customer service

I have had the Epson ET-16600 printer for about 5 weeks. It has not worked properly since it was new. The printer has print quality issues and wifi connection issues. I have called Epson multiple times and have sent emails. They have promised to have a technical specialist call me back each time but have not returned my calls. They seem to have no desire to help resolve any of these issues. The Worst customer service experience ever. Stay away from Epson.

User's recommendation: DONT BUY EPSON.

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ID
#2370779 Review #2370779 is a subjective opinion of poster.
Pros
  • Great concept
Cons
  • Poor product performance
  • Poor customer service
Loss
$1400
Preferred solution
Full refund

Epson Printer Support

Epson Printer Support Phone Number 1800-38*-*** is a comprehensive solution to solve various problems of Epson printers. You can call or use the chat option. We are ready to help and provide real solutions.
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ID
#2370309 Review #2370309 is a subjective opinion of poster.

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Verified Reviewer

Printer issues

I dont have an extension number to enter
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ID
#2368979 Review #2368979 is a subjective opinion of poster.
Location
Roseland, New Jersey