Epson Reviews

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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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299 comments
#2062904

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

My printer under warranty having issues of router connection beside giving healthy services

My Epson L3152 having router connecting issues, besides giving healthy services. In this regard necessary help is to be needed on your end
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ID
#2895934 Review #2895934 is a subjective opinion of poster.
Preferred solution
Engineering visit
New Reviewer

Very upset about your printers. They do not last very long. I have bought 3 Epson printers. I will not buy another one.

Have bought 3 epson printers and all 3 did not last anytime. I need a printer I can depend on. Epson WF2540, Epson WF2650, Epson 2760WF.

User's recommendation: Do not buy Epson printers.

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ID
#2892382 Review #2892382 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Expired ink which is not expired according to the paper

I just need someone to call me and help me 310-350-**** the printer says that the PKPBK3X is expired Ive put three brand new ones in there Ive looked at the dates they are not expired 2022 is not here yet 2023 is not here yet please call Im getting Angry

User's recommendation: Don’t call or I won’t recommend anybody ever.

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ID
#2858462 Review #2858462 is a subjective opinion of poster.
Location
Carson, California
New Reviewer

Ink issue with my w7840

I have plenty black ink left and it will not let me print anything until I change all ink cartridges. And when I do change it everything comes out pink.

User's recommendation: *** no.

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ID
#2851752 Review #2851752 is a subjective opinion of poster.
Loss
$328
Preferred solution
Fix it
New Reviewer

Piece of junk!

After replacing the black ink cartridge on my Workforce 4730 printer, I immediately got an error message saying there is a scanner error and to restart the unit. That didnt help. Also unplugged it a few times at the direction of the customer service rep. Nothing helped. I was then told that it is a hardware failure and since it was past the 12 month warranty period all they could offer was a 25% discount on a replacement. Let's see. I spent a few hundred dollars on a piece of junk that had not even printed 300 pages, so now I could buy another piece of junk at a discount? Not only are their printers junk. Their customer service is horrible! PLEASE DO NOT BUY AN EPSON PRODUCT h warranry.
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ID
#2849284 Review #2849284 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Inexpensive
  • Cheap
Cons
  • Horrible quality
  • Customer service treats people like they are idiots
  • Company refuses to help or solve issues with products
Loss
$330
Preferred solution
Replace this printer at no cost to me or issue a full redund.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Epson Ink Cartridge

I called Epson because I opened a new ink cartridge (empty).I was on the phone with customer service for over 30 minutes with no satisfaction or a replacement. They were trying to say it was the printer. I said how could it be the printer if a new cartridge worked! I had to email photos but have heard NOTHING.

User's recommendation: Don't expect anything from Epson customer service.

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ID
#2830187 Review #2830187 is a subjective opinion of poster.
Pros
  • Printers are very good
Cons
  • Customer service treats people like they are idiots
Loss
$17
Preferred solution
Light magenta cartridge (277XL) replacement
New Reviewer

I bought an Epsom Eco tank printer about 2/12 years ago and the printer was a lemon.

I believe it was the eco tank 5700 printer.. Had it mote in the shop then the use I got out of it. Totally shoddy equipment, this is why I am filing the complaint. It was a $300 printer bought at Best Buy l.

User's recommendation: Do not buy an Epsom. They are terrible, hard to reach customer service and make no amends for shoddy equipment they sell.

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ID
#2825284 Review #2825284 is a subjective opinion of poster.
Loss
$300
Preferred solution
Replace with a new printer, the one I had was a lemon.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Epson Workforce 3640 Printer

Don't purchase the Workforce 3640 Printer the printer head has problems! It don't print. You have to clean the printer head at least 3 times and you run of ink.
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ID
#2821198 Review #2821198 is a subjective opinion of poster.
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Worst printer ever Epson ET2760 quit for the third time Epson already replaced it under warranty and now it is out of warranty and quit again..

Epson replaced my printer not long after purchase because it failed then it quit again was a paper jam screen said to call tech support. For a paper Jam??? Now the printer is out of warranty and it failed again as it did the first time. I was offered another printer that has been repaired for 40% off. Not a chance!!! Is that all Epson has is repaired printers. I purchased a HP printer some years ago for $25 it was a rock solid printer but the ink was not cheap. That is why I purchased the Epson printer DUMB move. The ink was not cheap.

User's recommendation: DONT waste your money on EPSON.

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ID
#2800608 Review #2800608 is a subjective opinion of poster.
Cons
  • Junk
Loss
$300
Preferred solution
Full refund
New Reviewer

Epson printer 3640 Can not connect to my computer

NOT EASY TO BE CONNECTED ... SET UP MANUAL IS NOT EASY TO FOLLOW UP. SOMETIME IS SUDDENLY RUNNING BY IT- SELF AT MIDDLE OF THE NIGHT NOISY.

User's recommendation: Make it more simple.

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ID
#2791398 Review #2791398 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

New printer epsonl3110 not works

New printer epsonl3110 not works
I have purchased new printer Epson l3110 but printer is not working and I have called your helpline no but didn't respond so please call me immediately
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ID
#2765094 Review #2765094 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

BS Firmware Updates

I own and have been pleased with my Workforce Pro WF3720 until I downloaded a firmware update today that apparently had only one function and that was to disallow the use of third party ink cartridges, immediately after download the printer identified the third party cartridges installed and the printer will not function until your severely overpriced cartridges are installed. It's unlikely I will buy Epson again! >

User's recommendation: If you use third party carteidges don't download firmware updates!!

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1 comment
#2057038

My wife did the same thing. I called their customer support and Epson could care less!

I have never seen a printer with so many firmware updates as Epson. Their software is worse than their hardware.

ID
#2764150 Review #2764150 is a subjective opinion of poster.
Pros
  • Cost way too high for ink
Cons
  • Deceitful practices with firmware upgrade
Preferred solution
Stop forcing owners of your printers to purchase your overpriced ink cartridges via a dishonest firmware update!!!
New Reviewer

Personal item found in the printer box

We purchased an Spain printer at our local Costco. When we opened it we found at the bottom of the box a bracelet. It contains two cylinders that have human hair in one tube and it looks to be cremated ashes of Someone in the other. Im sure whoever it belongs to would love to have it back. Please call me so that I can try to get this personal item returned to its owner. Thank you. Sue Shreeve 480-600-****
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ID
#2760458 Review #2760458 is a subjective opinion of poster.
Pros
  • Reasonably priced home printer
Preferred solution
Phone call

Over charged

There was a sale on ink cartridges for Epson on their site when I registered my new printer. I ordered new ink I was charged 3 times the advertising price. I called they told me there was nothing they could do. They would not honor the sale price they had advertised. Verdishonestdishonescompany false advertising

User's recommendation: Do not order cartridges from them.

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ID
#2735640 Review #2735640 is a subjective opinion of poster.
Cons
  • Very high priced
Loss
$100
Preferred solution
Price reduction
New Reviewer

I’m not getting my problem resolved

In sept 2019 I bought ur printer PLQ-30*X23T037141*.Now on toll free no u r saying that it's not been installed.But i got it installed.Now I'm facing problem with printer.It's still in warranty period.Hope to listen from u soon
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ID
#2728829 Review #2728829 is a subjective opinion of poster.
Location
Patna, Bihar
Preferred solution
Warranty Service

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