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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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278 comments
Gene S
#1921950

Printer repair and aftermarket supplies reseller here. For those that have downloaded the firmware updates by Epson and they bricked your printer, just be aware that HP does this as well.

Brother is starting to use smart chips. So before you shoot yourself in the foot, Buyer Beware. To avoid bricking, always, always, disable automatic updates and never update the firmware unless you have an issue that can be corrected by it. Even then, make sure your supplier is selling current chip versions.

I wouldn't trust many of the sellers on Amazon, nor many on the internet in general to sell you current product. The quality aftermarket companies are working on updating their chips, but it takes time. Most, if not all, of the aftermarket cartridges for EPSON come from overseas (China). There are only a few aftermarket chip makers in the world and they specialized in different market segments.

Manufacturers have lost recent cases in court on this issue and in the past, and are constantly being sued by practices like this. EPSON has a pending case in Federal Court against them. HP may as well. The cases will take time, but by the time it is resolved, your printer will be outdated and not working.

The manufacturers must be very careful on how they present these updates to the consumer, they cannot be sneaky about it, so read everything before purchasing their products (printer, cartridges, the prompts during set-up, go through the menus to disable the updates...everything). They are under no obligation to give away their market share or make it easy for aftermarket companies, though they are prohibited from bundling and forcing you to purchase their products (Magnuson-Moss ACT of 1975). Another note, Manufacturers like EPSON, CANON and HP will also sue the aftermarket companies preemptively on patent infringements (chips, cartridge components and design, etc.) to stop or slow the erosion of their very profitable market.

Personally, I would never recommend an EPSON printer and not because of this reason but the product is trash from a service perspective. The EPSON Ink printers have a slew of issues with their print heads and have for years.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Ink color correction

1.0
Details
I googled sublimation printer and the model we-7710 shows up and I bought this printer and sublimation ink and the color is not bright.

User's recommendation: Don’t buy model 7710 for sublimation.

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ID
#2188760 Review #2188760 is a subjective opinion of poster.
Location
Smyrna, Georgia

Bad printer

5.0
Details
Printer bad ink drag all over photo

User's recommendation: Company good I jus got a bad printer.

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ID
#2183936 Review #2183936 is a subjective opinion of poster.
Location
Orlando, Florida
Product
Epson Printer

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Verified Reviewer

Printer suppirt

1.4
Details
They sold me a defective product and made it difficult for them to replace the product. They asked me for a deposit for the replacement and said my only other option is to buy a box myself and return it via a label they sent by email. Lack of responsibility and they are incapable of making it right

User's recommendation: Find a different company.

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ID
#2181612 Review #2181612 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Cost
Cons
  • Does not care about their products working for the consumer
Loss
$60
Preferred solution
Let the company propose a solution

Epson 4100 printer cartridges not work

1.0
Details
I bought new cartridges they all worked except the 212xl black. Replaced it at staples 2x still doesnt work.
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1 comment
Machele
#1925945

Don't throw the cartridges away as they may be good but the printer itself has problems.

ID
#2177154 Review #2177154 is a subjective opinion of poster.
Loss
$20
Preferred solution
Help get the xl cartridge to work

12345

My Pinter is not working
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ID
#2170294 Review #2170294 is a subjective opinion of poster.

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Printer suppirt

1.0
Details
Bad customer service and policies l
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ID
#2170120 Review #2170120 is a subjective opinion of poster.

Projector Epson not working

Actually I want to connect android mobile with my Epson projector wi 536 How I connect by mobile
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ID
#2161621 Review #2161621 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

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Verified Reviewer
I just bought a $500 printer from Epson. I called their tech support for some help in using the scanner built in to the top of the unit. He couldnt wait to get me off the phone, did not solve the problem, and was just close to an *** to deal with. Ill take the printer...
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1 comment
Anonymous
#1928131

Epson's service dept. is just plain lousy.

I ordered some items 4 days ago and the order is still in processing with no shipping label so not shipped yet. I requested to cancel the order over two days ago and have not received confirmation after numerous e mails and phone calls. They have put me on hold until their shipping dept. gets back to them.

They have the $177.98 visa card in pending. If I phone them most the time I get someone from other countries that I can not understand.

No more business with the Epson company for printer or supplies. Probably best to go with Canon for printers and supplies.

ID
#2161403 Review #2161403 is a subjective opinion of poster.
Location
Clearwater, Florida

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Verified Reviewer
Epson - Suspected soliciting from technician for security plans
Epson - Suspected soliciting from technician for security plans
Hi, My Epson workforce pro 3730 has a scanner code error 100016. Epson online chat took my number and I got a call from 8449929996 right away. The technician with Indian accent asked me to access support.me website using code 316330.( not sure if I remember the code...
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ID
#2160639 Review #2160639 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printer works great
Cons
  • One error code and all functions off
Preferred solution
Let company aware if my suspicion is right

Epson Products and Services Reviews

Product or Service Reviews
Printer  1.9 81
L130 Printer  1
L380 Printer  3.0 1
Xp-440 Printer  4
Repair  1

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Latest Question

I've forgot to check the ink level

I'm not used to it because before im using printer that is a cartridge. So i forgot to check time to time the ink level (btw this is a epson l120) and i still continued to used it. The the paper that i print has no more text on...

Epson Questions

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Verified Reviewer

Printer problem

3.0
Details
Epson - Printer problem
Epson - Printer problem
Epson - Printer problem
Epson - Printer problem
I called Epson because after printer did update it did not recognize any ink cartridge original or generic. I spend an hour and a half with them, and all the wanted to know was about the inks. After so long of speaking emails and pics their answer was send us more pics. Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records.

User's recommendation: buy canon.

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ID
#2158745 Review #2158745 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Nice product
Cons
  • Can not use printer after update
Loss
$130
Preferred solution
Let the company propose a solution
1.0
Details
Dear Sir, This letter is in reference to my purchase of an Epson Printer L-130, which was purchased 13th October 2018, from Silicon computers, Vasco Goa. When I decided to buy the printer for my office, I chose EPSON based on its values &; promises & the...
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ID
#2157630 Review #2157630 is a subjective opinion of poster.
Location
Nagpur, Maharashtra
Product
Epson L130 Printer

Zero customer support

Can't get a hold of epson on my new printer for my shop, then I get routed to this site? Great name for a pr company. Would never go with Epson again, nor ANY company that would resource a company called "Pissed Consumer." Means most people dealing with them must get angry
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ID
#2153038 Review #2153038 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

New printer not working

1.0
Details
What an absolute disgrace of a company. Have spent the last 3 hours of my day trying to communicate with someone to help set-up my five new printers. As a result, they are in the garbage and their Epson ecotank competitors will be delivered Tuesday. And the final affront is to deal with a customer service company called "pissed consumer" can only mean the majority of people who purchase this product are as unhappy as I am. Last epson I'll ever buy.

User's recommendation: NEVER BUY EPSON.

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ID
#2152996 Review #2152996 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

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Verified Reviewer
1.0
Details
Epson - VERY INCONVENIENT
Wtf is this My package should've been an Epson Expression xp-970 Printer not printer ink. Today is Friday and I have no Idea what their employees sent to My house .I PAID EXTRA MONEY to expedite shipping so the printer would arrive by saturday. I also stayed home a...
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ID
#2152894 Review #2152894 is a subjective opinion of poster.
Product
Epson Printer
Loss
$640
Preferred solution
Price reduction

Sublimation ink

I bought the eco tank 3760. I want to use it with sublimation ink. Does this void the warranty?
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ID
#2152702 Review #2152702 is a subjective opinion of poster.
Location
Fort Myers, Florida