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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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293 comments
#2012496

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Epson customer care people are very rude

Epson customer services is unacceptable.My home epson projector is having some problems and I connected to the customer care service but got no good response. They didn't help us and I even went to the Wazirpur center they didn't solve our problems rather behaved quite rudely and in a very disrespectful manner. Epson have very bad and unpleasant services and their customer care service team are too rude to talk.

User's recommendation: Dont buy epson.

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ID
#2601800 Review #2601800 is a subjective opinion of poster.
Product
Epson Projector
Preferred solution
Deliver product or service ordered

Atrocious customer service

I bought an Epson SC-P900 printer via Amazon. It was delivered dead on arrivalservice code 000024. I needed a replacement right away. The first rep, whose command of English was not good, said they would overnight a replacement. But theyd need my credit card to guarantee things. I was told to return the defective unit within 7 days, and also was told I would receive a tracking number for the replacement. That never happened. Called them back yesterday to learn that the printer was out of stock until June 15 and since others are ahead

User's recommendation: Epson has god-awful customer service. Tech support is decent, but CS is a nightmare.

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ID
#2600436 Review #2600436 is a subjective opinion of poster.
Location
Cincinnati, Ohio

I am so angry that I cannot get ahold of technical support for my epson printer

My epson 2750 is offline, and I cannot get it back online. Why isi there no technical support? NONE at all. I call and I go on line without any ability to get help. This must change. I am throwing this 350.00 in the garbage & buying a Canon.

User's recommendation: Don't buy anything from Epson.

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ID
#2587531 Review #2587531 is a subjective opinion of poster.
Location
Racine, Wisconsin

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I csn't get any help from them

My printer is offline.online. I call and call and can get nowhere. Friends have tried to help. I go to the support field and there is no support. There is no chat for help.

User's recommendation: Don't buy anything from Epson.

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ID
#2585284 Review #2585284 is a subjective opinion of poster.
Preferred solution
I would like to talk to a human being and get this problem solved or get my money back.
New Reviewer
I purchased an Epson WF-2830. The initial cartridges lasted almost no time. But when I purchased and replaced them, the same. I printed out 75 pages of black and white and the black ink ran out. The black ink cartridge, which Epson says has to be their brand to...
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ID
#2549205 Review #2549205 is a subjective opinion of poster.
Pros
  • Cost way too high for ink
  • Product works
Preferred solution
Price reduction

Functional problem on my Epson XP-7100

Was unable to change cartridges because cartridge carrier would not move to the middle section. Called tech support and tech was unable to pin point the cause . After some 35 minutes on phone , and a promise to E-mail me , I rang off and then decided to try re-install process , as provided at initial hook-up .. After install procedure , was able to get correction of installing ... Would seem to be a possible electronic glitch ?? You can call me at 435 - 632-**** for details . thanks icon and replace empties .
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ID
#2545276 Review #2545276 is a subjective opinion of poster.
Location
Saint George, Utah
New Reviewer
Original review updated by user May 07, 2021
Three days ago, I contacted Epson Customer Support via telephone on an issue with my printer. Quite a simple question really. I wanted to know how to make the scanner on my ET-2760 scan to 100% of original documents size so that in the future when I have a need to...
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ID
#2540724 Review #2540724 is a subjective opinion of poster.
Pros
  • Too angry to reply at this time
Cons
  • Post above should be clear enough
Loss
$55
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Update by user May 05, 2021

It has been 11 days and I am still waiting for my ink. I could of driven to your warehouse picked it up and drove home installed it and been printing before now with it.

Update by user May 05, 2021

You marked my complaint as resolved but it hasn't been. You marked it resolver before I even...

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ID
#2536078 Review #2536078 is a subjective opinion of poster.
Service
Epson Shipping Service
Cons
  • I found out you cant get ink out in a timely fashion
  • I had tto put my printing needs on hold your slow response time
Preferred solution
Check into your shipping policies. I'm sure I'm not the only person that this has happened to. I'm probably the only one with enough guts to complain about it.
New Reviewer

Cartridges

Longtime HP user; house burned, bought Epson WF2850. Printer came with "intro" cartridges; immediately ordered replacements from longtime 3rd party supplier (LD and and Inkfarm). After finagling, got printer to accept them, but none work. Printer will only print blank pages. Even though I disabled Epson's online update service. Epson-- never again.

User's recommendation: avoid Epson-- they're trying to control you.

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ID
#2533612 Review #2533612 is a subjective opinion of poster.
Cons
  • Insufferable controlling of my buying habits
Loss
$80
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cannot operate scan on my XL - 4100 Printer

Epson - Cannot operate scan on my XL - 4100 Printer
Cannot operate scan on my XL - 4100 Printer. I have tried everything that Epson suggest, but it will not work. Please advise. Terence.
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ID
#2531066 Review #2531066 is a subjective opinion of poster.
Preferred solution
being able to use scan on my printer XL - 4100

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Verified Reviewer
New Reviewer

Epson t7270 part needs replaced

We received the following message on our epsont7270. It says please replace part soon. 00000020. I believe this is the electric circuit main board. Below is our company information for our printer. EpsonT7270 Serial # U8CE002124. I believe we also have the extended warranty. Can you please let me know when you can replace this part. Michael Dean (Prepress Lead) work address 4 Over International 7801 Technology Blvd Huber Heights, Ohio 45424 My personal # is 937-980-**** Thanks for your help. Michael Dean
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ID
#2526590 Review #2526590 is a subjective opinion of poster.
Location
Mooresville, Indiana
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very poor ink products

I bought 3 color ink in Epson252 and 1 black 252 just two days ago. Today, two days later, these same ink cartridges are low or no ink in them. There is no way that much ink was used. Keep in mind that the color ink is $46.00 and the black single is $23.00. For $69 purchase I got nothing. Apparently the printer will not try to print if any cartridge is low on ink. What in the world is wrong with Epson?

User's recommendation: at this rate don't buy Epson at all.

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ID
#2522661 Review #2522661 is a subjective opinion of poster.
Pros
  • Used to be great company
Cons
  • No longer reliable
Loss
$69
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Crap Printer

I purchased the Epson XP-6100. It's the most temperamental device I've ever owned. It was so spotty on the Wi-Fi connection that I decided to go to the USB connection. I couldn't find the USB port on the printer and after two days of looking, I still can't. So, genius that I am, I decided to download the entire 300+ page instruction manual. I searched for the term "USB". Nothing. I'm thinking if there is a way to set up the printer with a USB port, maybe it should be in the instructions?? Last Epson for me. Anyone want a boat anchor???

User's recommendation: Don't.

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1 comment
#2005097

Should be on the back corner might have a rubber or plastic plug in it. Will be a B type connector. It is right above the power plug in recessed inside.

ID
#2513652 Review #2513652 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Good products no kidding good products
Cons
  • No human customer service
Loss
$250
Preferred solution
I would like to get someone to help me set up the printer and not some obscure FAQ site that only returns answers when you ask the question the way the FAQ site wants you to. Basically, I'd like to get some human Customer Service. Remember the term?

Epson L805 services

The printer was lying at authorised service center with Mr. Faizal Usmani, for appx.4 months and then head was changed, ink for rs 3600 was purchased, not a single copy could be printed, head was removed and now printer is useless.. Is it Epson..
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ID
#2503957 Review #2503957 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

Epson L805 services

Printer was lying for appx.4. 5 months with authorized service center owned by, Faisal Usmani, ph. 870701**** for repair of head, as he told. One day he changed the head, printer was brought from there but didn't print a single copy. It was sent back,he took back the head and said nothing can be done. Means it is now useless. I spend 3600 for the new set of ink, became waste. Is it the same company, of the printers being used by us for last 22 years..I am presently using 4 color printers from Epson but now...

User's recommendation: After sales sarvice is to be considered before any purchase..

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ID
#2499370 Review #2499370 is a subjective opinion of poster.
Location
Balrampur, Uttar Pradesh

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