Most helpful review

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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300 comments
#2067992

Agreed to the fullest.

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

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New Reviewer

Printer

This Service sucks. I have been trying to get my printer to work and I have had no luck. I wish customer service was opened
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ID
#4038618 Review #4038618 is a subjective opinion of poster.
Preferred solution
My printer fixed

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New Reviewer

Firmware fail and poor customer service

I also had the firmware update and then not recognize my ink. I sucked it up and bought a 4-pack of Epson ink, only to be shipped an empty black, and half full cyan, yellow, and magenta. I called Epson Support to try and get a refund and then wanted me to take all...
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ID
#4020201 Review #4020201 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Great product
Cons
  • Customer service
  • Firmware
  • Ink
Loss
$62
Preferred solution
Full refund
New Reviewer

My Epson L6170 printers print problem.

My Epson L6170 printers print problem.
My Epson L6170 printers print problem.
My Epson L6170 printers print problem.
Print quality is very poor. I sent the printers services center Jorhat but . could not solve the problem.
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ID
#3990764 Review #3990764 is a subjective opinion of poster.

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New Reviewer

Hed not calining

Epson - Hed not calining
मर पस epson L130 क परटर ह.उसक २ हड YELLOW और BLACK हड अचछ कम कर रह ह और बक २ हड अचछ तरहस कम नह कर रह ह..PILZ मझह मदत कर ...मर MO ..983479****
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ID
#3983760 Review #3983760 is a subjective opinion of poster.

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New Reviewer

Same issue on the same model

It bs that I have to pay to fix a printer I paid over $400 for I've literally only printed 25 images on Wtf

User's recommendation: Don't buy this printer sucks real bad.

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ID
#3982286 Review #3982286 is a subjective opinion of poster.
Location
Bellevue, Washington
New Reviewer

I’ve had an issue with my ES-400 scanner since I bought it and it’s always something different that’s wrong the last time it was Microsoft issues not y’all’s and today I have the same problem.

I bought a lemon and Eason will not replace it thats the problem. Ive had this problem from the day of purchase 2years ago and the issue is still there

User's recommendation: You don’t always get what you pay for.

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ID
#3979946 Review #3979946 is a subjective opinion of poster.
Pros
  • Good product when it works
Cons
  • Hard to resolve issues over the weekend
Preferred solution
The problem resolved. I would like to do my work without issue’s where I have to call.
New Reviewer

Epson Ecotank 2760 printing with lines

I called Epson Customer Service about 3 weeks ago and still haven't received that call back from the manager. The guy I spoke to was VERY rude, and he hung the phone. My Epson Ecotank is printing with lines in it. I've followed all the steps it was asking to see if it helps and nope it didn't. He told me it was something with my computer and tried to charge me. I have 3 others printer and none of them are printing with lines. This is my most expensive printer and the only one that's like that. I need to for them to fix it or replace it.
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ID
#3968106 Review #3968106 is a subjective opinion of poster.
Preferred solution
Full refund

Customer service suck

My printer ink pad went out called customer service the guy was rude. He said it is covered its been a year with a attitude then say he would send me the tech info in email but didnt receive. All my printers keep going out Im never buying Epson again

User's recommendation: Don’t buy 2720 printer.

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ID
#3951193 Review #3951193 is a subjective opinion of poster.
Location
Dallas, Texas

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New Reviewer

Do Not Buy!

Since the day I purchased Epson Workforce 3620 it's been a nightmare! It never worked, I complained and they sent me a replacement. Even then I spent hours on the phone with tech, mind you this is brand new out of the box. I have had it for several years and I felt...
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ID
#3916666 Review #3916666 is a subjective opinion of poster.
Location
Wilmington, North Carolina
Pros
  • No pros

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New Reviewer

Lied to by customer service

Epson - Lied to by customer service
Update by user Sep 02, 2022

Don't buy they lie Supervisors don't resolve they act like your money don't matter

Original review posted by user Sep 02, 2022
They suck was on phone for 3 hrs had a replacement was told I had a warranty then tried to throw a spin on it after speaking with supervisor told her I was lied to by customer service.and nothing oh well thats not the policy Same issue why they replaced the 1st on color printing with lines in it Went from 2 yr warranty to one year to none and I can pay for a recalled item/ discontinued item..awfulness at its best

User's recommendation: *** No!!!!!!

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ID
#3915877 Review #3915877 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Cons
  • Lies waiting time no english speaking people cant read steps
Loss
$299
New Reviewer

Call cut off

Ink issues printer Its telling me that the yellow is out but its full I cant print Ive tried to change it nothings working please call me 607-222-**** thanks

User's recommendation: Have none.

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ID
#3910199 Review #3910199 is a subjective opinion of poster.
Location
Elmira, New York
Preferred solution
Help
New Reviewer

952507****

Please my espon l3250 printer not wifi work Please my contact number touch me fast reply espon team Please
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ID
#3907724 Review #3907724 is a subjective opinion of poster.
Location
Muzaffarpur, Bihar

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New Reviewer

Printer

This is the worst printer and customer service I ever had. This printer just stopped working and was still half way full of ink. I stayed on the phone for hours and nothing was resolved. They tried to send me almost two hours to pay that I would be responsible for the bill. I am a school teacher trying to make a living and have the materials I need to have a successful classroom. Epison didnt help me at all. I wouldnt recommend this printer to anyone.
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ID
#3893840 Review #3893840 is a subjective opinion of poster.
Location
Fayetteville, North Carolina
Cons
  • Does not last long
Loss
$289
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Printer issues

Printer that is basically brand new would not accept new ink cartridges. I purchased 2 thinking I may have received a defective one. Epson is sending out a replacement printer but it is refurbished which is unacceptable customer service for a new printer. Then they said they wont replace the $60 worth of ink I purchased.

User's recommendation: Dont purchaae epson.

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ID
#3890135 Review #3890135 is a subjective opinion of poster.
Location
Guelph, Ontario
Pros
  • Good price point
Cons
  • Terrible customer service
Loss
$60
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Printer issues

Printer would not accept new ink cartridges. They replaced a brand new printer still under warranty with a REFURBISHED one. This is not good customer service. Also, I just.purchased 2 new ink cartridges thinkingaybe the first one was defective. They said they would refund me for only 1 cartridge not both. Worst service ever...was on the phone for 90 minutes dealing with this.
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ID
#3890118 Review #3890118 is a subjective opinion of poster.
Location
Leamington, Ontario
Pros
  • Good price point
Cons
  • Dont honor their warranty
Loss
$50
Preferred solution
Full refund

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