Epson
Epson Net Promoter Score (NPS)
- 17% Promoters
- 8% Passives
- 75% Detractors
Epson's estimated NPS of -58 considered to be low. 17% of users would likely recommend Epson to a friend or colleague.
Epson Reviews
Wf2860 will not recognize ink cartridges
Preferred solution: Absolutely nothing. I will shop for Hewlett Packard.
User's recommendation: Don't buy WF2860.
After firmware update, cartridges not recognized
- Printer
- Business practices
Preferred solution: Let the company propose a solution
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Verified Buyer |
Dayton, Ohio
Scanner error 100016
Bend, Oregon
Unable to use product
User's recommendation: Epson is not alone as far as poor (being kind) customer service goes but my experience with this product has hit a new low. I will be looking elsewhere for my next purchase.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
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Verified ReviewerReplacement
No resolution has been offered, made, completed...wanted a replacement now I want a full refund for the cost of the 4200 series and the ink purchase that was now wasted
- Ink saving
- Customer service is terrible
Preferred solution: Full refund
User's recommendation: Get the extended warranty
Poor service today
- Terrible security
Preferred solution: Apology
User's recommendation: Better security
Agreed to the fullest.
That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!
Epson is a horrible product backed by a useless company support team. You cannot call them.
You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!
How professional are these people that they do not even know what is going on in there own support network.
Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!
I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk
This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.
All are refilled.
I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.
You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.
Boycott Epson . Their software updates refuse to accept non epson cartridges.
This is illegal.
their cartridges are massively overpriced. Dont touch with a bargepole.
I totally agree--This happened to me this past week. I am done with Epson.
Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///
You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.
I did that several years ago and haven't had a problem since.
Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.