Epson

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

I purchased a new ink cartridge for my WF-2930 printer and started meticulously logging every print and copy. According to my records, I printed 98 pages and made 53 copies, totaling 151 pages.

I exclusively used the black and white option and never printed a single color page. Despite this, after just 153 pages, the printer displayed the message "Ink cartridge is not recognized. Please replace cartridge." How can a new set of cartridges (BK, Y, M, and C) be depleted after only 151 pages? This is completely unacceptable.

This issue has happened before, but I didn't track my usage then. I suspected other family members might have used the printer, causing it to run out of ink quickly. That's why I decided to buy a new cartridge and keep a detailed log using an Excel spreadsheet this time. Now, the printer won't let me print anything.

I am extremely disappointed with this printer and its ink cartridges. I strongly advise against buying this product.

Absolutely ridiculous customer service.

I purchased an all in one printer from Amazon for my office 6 months ago. It worked fine for 6 months and then began screwing up printing color as well as black & white.

I contacted Epson (need to take time off work to do so because Epson Tech Support hours are 7AM-4PM Pacific time Monday to Friday so if you're a working stiff like me you need to take time off work to waste your time calling their absolutely useless tech support agents after having paid a lot of money for their product).

This is the process you need to go through to contact tech support:

- Call and wait 20-30 minutes on hold to speak with someone. describe the issue.Get a case number. Then hang up.

- Email them your proof of purchase, a picture of the serial number and the ink tubes that are barely visible.

- Call them back and wait another 20-30 minutes until someone answers.

- Give them your case number and wait for them to render judgement.

In my case when I called them back they said the warranty on my printer is now null and void because non Epson parts or ink was used.

This is absolutely false! Along with the printer I purchased OEM Epson ink and only used that and nothing else.

Still, Epson insisted my warranty was null and void and suggested I contact the company who sold it to me.

I called Amazon and they said there was nothing they could do about it since their 30 day return policy had expired.

I now have an $800 piece of garbage in my hands.

NEVER AGAIN EPSON.

JUST CANCELLED MY PRIME MEMBERSHIP. NEVER AGAIN AMAZON AS WELL!!

Before you purchase an Epson, check their customer service. It's very poor.

I keep getting the runaround. They say they will come in for repair, but then suddenly the plan changes along with a new technician appearing. Look around, check Brother brand. They might have better customer service.

This company needs to stop spending so much money on having Shaquille O'Neal's voice on their phone and advertising. They should spend more money on technicians. When I called and asked to speak to a manager, they told me they're not allowed to let you talk to a manager until maybe after you escalate your complaint, which they said would take 1 to 2 days. Nearly a week has passed and they still haven't fixed my printer.

I just paid $1800 two months ago to extend my warranty and now I'm getting nothing but the runaround. Save yourself a headache - shop around.

I haven't written a negative review in a long time, but WOW, Epson tech support is the worst! I spoke with two different representatives, both of whom had bad attitudes, and both provided incorrect tech support information.

After wasting an hour talking to two rude individuals and achieving no solution (they kept telling me what I wanted to do could not be done), I ended up resolving the issue by myself. I don't even work in IT and I managed to figure it out. If you're going to work in IT, know what you're doing, especially if it's around specific products.

And if you're going to work in customer service, have a better attitude when dealing with the public. Due to this bad experience, I will not be supporting Epson products any longer.