Roger G Cbm

Wf2860 will not recognize ink cartridges

Tried to speak to three customer reps. None of them spoke recognizable english.I gave up. I have had printer four months.The ink was Epson ink.This printer is going in garbage can because that is what it is along with the customer service.Don't buy wFD
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Preferred solution: Absolutely nothing. I will shop for Hewlett Packard.

User's recommendation: Don't buy WF2860.


After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized". This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade. It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.
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  • Printer
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution


Agreed to the fullest.


That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!


Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!


I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk


This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.


You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.


Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.


I totally agree--This happened to me this past week. I am done with Epson.


Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///


You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

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Verified Buyer
| map-marker Dayton, Ohio

Scanner error 100016

Epson - Scanner error 100016
Epson - Scanner error 100016
Im still getting a scanner error and not able to use my printer. I really need my printer its not like i used it everyday or did any big jobs, It must had a defect in it, please issue me another printer, The store I brought it at has went out of business, I probably have not used that printer 20 times.Im on a fixed income and dont have money to buy another, this is the second one I have brought, with same problem.
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map-marker Bend, Oregon

Unable to use product

Epson - Unable to use product
Purchased Epson ET 2850 printer. Followed instructions but was unable to connect with iPad or laptop. Focus is on iPad now. Called Epson customer service, let the fun begin! Shaq answers. Wow! The C.S, agent asked me to repeat steps already taken per his instruction, that made sense to me. When that didnt work asked me to do it again (?) Okay. Tried again, then reloaded Epson app. Tried again. No progress. He than asked me to install an air app. Forget actual name. Loaded app, lets get started. Message from app, $9.99 to continue. Told C.S. agent No, Im not paying that. Deleted app. C.S agent wanted to continue to repeat everything we had done several times. Continued on my own. Learned Location must be on. Still no joy. Called C.S. again next day. Asked if location has to be on. He confirmed it. Curious I asked why. He decided to transfer me to another agent, call her M. She is possibly an intelligent, knowledgeable, effective agent. Ill never know because I could not understand a word she said. Asked to be transferred to first agent, on hold several minutes and M comes back on line. Communication skills no better this time around. Thanked her and hung up. Decided to cal Epson sales line. I know Customer Service is not their job. Talked to a young lady that was very interested in the issue but did not have the answer but would transfer me to someone who would. After being on hold a few minutes a fellow (J) came on the line. Even though this was not his primary job he was extremely helpful. We went over parameters for installation etc. ready to start again Next day start fresh. Reinstalled app for probably 7th time. Followed instructions, get to the end, the printer still wont connect to my iPad. Dark thoughts. Printer could not be more impervious to my efforts if it was encased in 10 of armor plate I am not a Tech guy. I have however installed at least half a dozen printers in the last several years in addition to other items. Im about done with this printer. Will wait till Monday to decide but may just admit that the score is Epson 1, me 0. Have to say HP always worked for me in the past
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User's recommendation: Epson is not alone as far as poor (being kind) customer service goes but my experience with this product has hit a new low. I will be looking elsewhere for my next purchase.

Marlene W Qba

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Verified Reviewer


Epson - Replacement
Epson - Replacement
Updated by user Jun 10, 2023

No resolution has been offered, made, completed...wanted a replacement now I want a full refund for the cost of the 4200 series and the ink purchase that was now wasted

Original review Jun 10, 2023
No one answers and the service stinks...I am told technical difficulties is preventing the replacement of the 4800 series printer I purchased in October 2022
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  • Ink saving
  • Customer service is terrible

Preferred solution: Full refund

User's recommendation: Get the extended warranty

Mica G Til

Poor service today

Epson - Poor service today
Hi, Not media but complaint from your live chat! I was on there today chatting with she said her name Christina asking for assistance connecting the Epson printer to my IMac. She informed me that a technician will call me to provide a phone number. I did and within a few minutes my Mobil rang. I answered it . It was a Male heavy accent who told me needed access to my computer to help . gullible me complied. He had me download some weird app and I noticed he was all over the place inside my computer obviously looking for something other than what I thought he would assist with! I got suspicious and told him I will figure it out. The whole conversation troubled me and I tried to call that number but kept disconnecting. I looked it up and was a a scam number! WTH Really Epson ! I am so disappointed and troubled by your lack of protection of your customers!!!
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  • Terrible security

Preferred solution: Apology

User's recommendation: Better security

Amanda K Owk

Lousy INK Guzzling Printer