Ethel B Ktc

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Having big problems with the product

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Epson - Having big problems with the product
Epson - Having big problems with the product - Image 2
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Trying to get my Epson ET 2800 to work I put ink in it and I change the ink pad and its still saying the ink pad needs service contact Epson help
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Preferred solution: Help on resetting the error on the screen

Anonymous

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

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Loss:
$100
Pros:
  • Printer
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

300 comments
Guest

Agreed to the fullest.

Guest

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

Guest

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

Guest

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

Guest

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

Romi Acc
reply icon Replying to comment of Guest-2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

Guest

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

Guest

I totally agree--This happened to me this past week. I am done with Epson.

Guest

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

Romi Acc
reply icon Replying to comment of Guest-2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

View more comments (299)
Iris C Mmo

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Epson is very sorry. They do not honor there warranty.

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Epson is very sorry. They do not honor there warranty.
Epson is very sorry. They do not honor there warranty. - Image 2
I had purchased an Epson photo printer and it was defective and I sent it back and they sent me a refurbished printer with the door broke and printing blurry pictures and when I asked for my refund they wouldn't give it to me. I had to throw the printer away and I'm out of almost $300 dollars. I will not buy anymore electronics from them and I will not advise for anyone to purchase electronics from them.
View full review
Loss:
$300
Pros:
  • Photo prints
Cons:
  • Nothing works for very long

Preferred solution: Full refund

User's recommendation: Don't purchase any products that is made by Epson.

Andrew W Yiv

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Printer is defective

Epson - Printer is defective
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Epson - Printer is defective - Image 3
Epson - Printer is defective - Image 4
Please help me I bought a brand new epson 2800 and it printed 6 papers great then said there is a paper jab and wont let me do ANYTHING . I have turned it off and on many times. There is Nothing stuck in the printer I beluthere is something wrong with a sensor. I have completed all of the instructions Error 034004 I also have the warranty
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Loss:
$219

Preferred solution: I would like to get another printer that works please I am depending on this to print out my notes to for college.

Blasted R

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Terrible quality and customer service

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Epson - Terrible quality and customer service

HORRIBLE customer service and warranty policies. They will do anything possible to not honor their warranty.

Spent $900 on the ET 8550 and after only 3 months and less than 400 pages printed the yellow is printing black. Had 4 phone calls with the "customer service" which was a complete joke. They kept asking me for photographs of certain areas of the printer which I sent. They kept saying they did not get the emails.

(Not the first time they pulled this trick on me) They said after 1 hr on the phone they would call me back in 1 hour. They called around 12 hours later at 6am waking me up. Spent another hour with another guy who also gave the runaround. They said they would call again later, they did asking for the same photos I had sent them 8 times already.

Again he kept saying he didn't get them. Who doesn't get their emails???!! Finally he said he did receive the email but now it was after business hours and he could not do anything after hours? The whole thing is a ploy to frustrate you into hanging up.

Finally they called the next morning saying they couldn't honor the warranty because I used other ink, which is complete BS I had only used the exact ink that came with this printer, I never even ran through the ink to buy more that's how quickly this piece of crap went down. So I'm out $900 now and this is the last Epson I ever purchase.

View full review
Loss:
$900
Pros:
  • Quality is steadily declining as is service
Cons:
  • Constant problems
  • Clogged heads
  • Fake paper jams

Preferred solution: Full refund

User's recommendation: Find another brand besides Epson

Steven D Vgh

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Good product

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Epson - Good product
Epson - Good product - Image 2
Epson - Good product - Image 3
Epson - Good product - Image 4
good product. epson printer is easy to use once setup. Consumer service could be better. I really like the printer. Thank you Steven Denzik
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Cons:
  • Fast
Debora H Kbv

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Can’t reach them

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My fairly new $400 printer wont connect to my computer, sometimes I can print from my phone. I cant even print from a cable. Every single number you try puts you on a merry go round of other numbers to call. I feel like Im losing my mind. The fact that we have let these big companies do this to us is utter insanity.
View full review
Loss:
$400
Cons:
  • Does not work

Preferred solution: THE PRINTER TO PRINT

User's recommendation: Buy something else? Although I’m sure all big companies are the same.

Timothy M Hkr

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Verified Reviewer

Printer offline

I'm receiving a code 202620 on my printer. I have an Epson ET - 2850, it is not receiving Wi-Fi from my network. I have tried to update the firmware but am unable to due to it being offline.
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Kris N Qwn

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You cannot print black and white if one of the color is out

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color ink is expensive, I work with black and white; one color (C) is out and I am unable to print or copy with black and white. Why???d
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Loss:
$100

Preferred solution: fix the printer so we can print, fax, scan without replacing color ink.

User's recommendation: Think twice before buying Epson

Rick L Mil

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Printer froze during update

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Tried to update printer about six months ago. Followed directions , screen froze as update firmware.

Have tried every diagnostic they have sent and screen is still froze at update firmware I am using genuine Epson ink cartridges and connected via usb to my Mac, etc. Im either throwing out this printer (sad because it is fairly new and hardly used) or sending it back to Epson to recycle.

Knowing all the problems Epson has faced with their printers, I wish I could send it back and have them fix it or they should offer a new printer . No one at Epson has offered that though, dont think they care.

View full review
Loss:
$100
Pros:
  • Seems good till a issue
Cons:
  • Printer worked with refill ink until update

Preferred solution: A new printer or send it back at their expense and let them fix it

User's recommendation: Do not buy an Epson printer

Lorinda V Edz

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Verified Reviewer
| map-marker Buchanan, Tennessee

Return

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Epson - Return
Epson - Return - Image 2

I have an open ticket with your support people.231023-****21 ticket #. I cannot hear or understand anything they said.

They are suppose to replace my printer ET 2803. Its still under warranty. I think they said I had to give them my debit card for them to hold , until I receive new printer and you all receive my old one. Im not sure but, I need someone to help me with this and I need to be able to hear them .

I have hearing problems and I need assistance .. Thank you Lorinda Varnum. So,even though I came on here and wrote my message , they never contacted me back. This is stupidest experience Ive ever have had in my life,as far as terrible product and terrible customer service and support.I ve only had this printer since April 2023 .yes!

Only 6 months . I only printed 450 pages , when a error message came on saying my ink pads need servicing,well I had never heard of this with any printer Ive ever own and I have had some really cheap one. This wasnt that cheap at 199.99 at least not for me. I had had this printer in my wish list for over a year before I finally broke down and bought one.

So anyways, when started reading what that error code meant,it said it means my printer is at the end of its life,so basically it died.. so I called and I was transfered to a sweet but forgiven woman ( dont mean anything by it) but I didnt understand her she didnt understand me and we both got frustrated. I called back 3 times and was sent to her all 3 times. When she said she needed my debit card number to put the 199.99 on hold on it until they received this one back,that they would then send me a new one.why do they need my debit card if they dont send me a new one until they receive this one backwth kind of service is that?

So after about 5 days of no help, I came in here with my message.

Epson received it and has never contacted me at all.I need my printer,they need to fix this now!! As much as I love the ink tank idea,I will never ,ever,ever buy another Epson.which is really sad because the idea of this printer is amazing but if the company doesnt care about their customers , I would rather pay more and buy a HP, at this pointDO NOT PURCHASE THIS PRODUCT a unless you have disposable money

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Talisa Qfu
map-marker Grosmont, England

Cannot connect my Epson ET2850 to my Mac

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The problem was sorted in a short period of time by Jadee. He was very knowledgeable, pleasant, mannerly with excellent communication skills.
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User's recommendation: Always buy an Epson printer. Excellent service if you have queries.

Anonymous

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Verified Buyer
| map-marker Webster, Massachusetts

I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped printing

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Epson - I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped printing

My Epsom Printer has stopped printing. It failed after 6 months.

I called Epsom, and they will not help since it was purchased on Amazon, although they said by the codes that the mother-board was fried. I called Amazon, and they said I had to contact the company who sold it to me. The company said that they only had a 30-day warranty. On the Amazon site, Epson said there is a 2-year warranty.

Buyer Beware! You will not get any help from Epson, who will NOT honor their warranty, nor will you get any help from Amazon or companies who sell products on Amazon. I will be out several hundred dollars. I will never purchase an Epson product again, nor will I ever purchase an electronic product from Amazon.

Everyone passed the buck. I have taken good care of this printer and I still am using the original ink that came with it.

You would be better off buying an HP or other dependable product. Again BUYER BEWARE

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User's recommendation: Buyer Beware! Purchase another Product that is not Epson.

Tanita Hed
map-marker Riverhead, New York

Poor Quality Printer, don't purchase et-15000 don't use Epson .

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Big mistake would never buy one again, don't get suckered in. Double printing NG, Print Quality NG, Print Speed a joke, maintenance box BS, Smudging a lot, you can try cleaning does't work. Overall not user friendly.
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User's recommendation: Buy another printer other than

Jeffrey D Hjq

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Verified Reviewer

Can I get a user manual

I need an answer now. Very frustrating company. I do not get a response in getting a printer user manual. I need a answer now. Do you understand me. Hello anybody ne out there
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Cons:
  • Do not respond to me
Jeffrey D Hjq

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Verified Reviewer

Can I get a user manual

I need a user manual. Been asking for help. I am unable to get printer to print. I need a primed user manual. Very frustrating getting this request
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