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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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291 comments
#2000100

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

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ID
#1167767 Review #1167767 is a subjective opinion of poster.
Product
Epson Xp-630 Printer
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Unable to reach any tech support! I

I had to pay several hundred dollars to have my scanner taken apart and cleaned when I could probably have done it myself if there was any tech support to help. I will in the future choose a brand which provides more tech support. A longtime Epson customer
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ID
#2494903 Review #2494903 is a subjective opinion of poster.
Location
Plattsburgh, New York

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Verified Buyer

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Defective cartridge

Epson - Defective cartridge
Epson - Defective cartridge
Epson - Defective cartridge
Epson - Defective cartridge
On 3/12/21, I purchased An Epson 288 DURABrite Ultra Original Ink Cartridge - Black, Cyan, Magenta, Yellow pack from Walmart for $40.97. I REPLACED ALL CARTRIDGES on my Epson XP434 as directed and printed, but received "DOESNT RECOGNIZE CARTRIDGE"! AND after only 2 days of printing several more color pages, I received a "BLACK INK IS LOW"!! I have an upcoming projects that requires good and quick copying, IAM REQUESTING a replacement of these cartridges. your immediate attention to this matter would be appreciated. javier salazar
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ID
#2493297 Review #2493297 is a subjective opinion of poster.
Preferred solution
Full refund

Projector

I have not recieved any call from epson to replace my projectors. They always lie that they called but i never picked up
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ID
#2491191 Review #2491191 is a subjective opinion of poster.
Location
Huntsville, Tennessee

Foreign tech support.

Needed assistance to wirelessly connect my MacBook Pro to my existing Epson printer. Called and was connected to a pleasant young woman, who was in the Philippines. She could not speak English that I could understand. Im sure she thought she could speak English, but not the same english I speak. I finally apologized and said I would try again later. Why do companies allow employees that dont have a command of English attempt to give tech information to people in the US?

User's recommendation: Ask for tech support in the US.

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ID
#2484646 Review #2484646 is a subjective opinion of poster.

Epson customer service refused to help.

My Epson XP-830 SN: W57Y010518 was taken into service by your authorized service provider CTS Services Inc. 260 Maple Street, Bellingham, MA 02019, p 508.528.7720 | f 508.966.9734 service@***.com on February 17, 2021. CTS ordered Ink System B Assembly PN: 159****. Since February 2021 Epson has delayed shipping the part ordered to authorized service provider CTS Services Inc. The latest delay schedules the part to arrive at CTS "around early May". Epson will not help me try to expedite this issue. Customer Service refused to help me. If you want service please do not buy an Epson Printer.

User's recommendation: Please do not buy an Epson Printer if you want Real Customer Service.

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ID
#2482832 Review #2482832 is a subjective opinion of poster.
Pros
  • Xp830 good printer
  • Good printer
Cons
  • Replacement parts
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Printers

I called customer service and after 2 beeps the phone was disconnected. You have the worst customer service. They want me to call a different number and they didnt even repeat that number. I have problem with my printer so help me how I can get in touch with your customer service department.
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ID
#2474009 Review #2474009 is a subjective opinion of poster.

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Verified Reviewer

EPSON OR REPAIR SHOPS DONT FIX THEIR PRINTERS

My epson workforce suddenly stopped working. it was great before and out of the one year warranty. I was quite willing to pay a store or Epson to fix it. Epson support was non existent except for one RUDE CLERK. Repair stores REFUSED to fix Epson. I asked repair stores what should I do in the future ? They all said BUY AN HP so I did!!! To heck with EPOANF THEIR RUDE/LOUSY/NON EXISTENT customer service!!!

User's recommendation: BuY HP, NOT EPSON.

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ID
#2468486 Review #2468486 is a subjective opinion of poster.
Pros
  • Thought it was a good printer
Cons
  • Service delivery is the worst
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Worst customer service ever

Spent $400+ on an ET 3710 printer that cannot print nor scan and when you ask Epson support for help they tell you that you're not on the same network. No *** sherlock! So why don't you just tell me how I can get both my laptop and printer on the same network? They then end up giving you ambiguous troubleshooting steps which do not help at all. Then they tell you to call customer service for real time assistance but the number they give you doesn't dial through. There is nobody on the receiving end of the dialed number. I will NEVER EVER buy an EPSON printer in my life. I was better of buying a $50 hp printer. At least it would be made in America and work as intended.

User's recommendation: Don't buy an EPSON printer!!!!! Avoid at all costs!

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ID
#2459401 Review #2459401 is a subjective opinion of poster.
Cons
  • Company ignores complaints refuses to refund
  • Service is terrible along with customer service
  • Lack of customer service support
Loss
$400
Preferred solution
Full refund
Label Printer lasted 220,000 labels then the print head died. Guess what that's not the first time the printer became unusable. After a single years worth of use it died and had to sent to america for repairs. Moving forward there is no replacement printhead service so...
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ID
#2449224 Review #2449224 is a subjective opinion of poster.
Location
Wellington, North Island
Cons
  • Clogged ink head
  • No way to get basic technical help
  • Poor technical support
Loss
$14

Ignored by Epson

Update by user Apr 06, 2021

Epson made NO ATTEMPT to resolve my issue or to contact me(preferably vie email). They're ignoring me.

I want to make sure that consumers are aware of what a shoddy company Epson is. They refuse to acknowledge, help or even refund consumers for extra expenses spent to fix product.

To all consumers DO NOT BUY EPSON PRODUCTS. You will not hear from EPSON for they could careless.

Original review posted by user Mar 07, 2021
I wrote a complaint regarding an Epson xp 440 copier. The company has ignored my complaints therefore letting me know that they do not care about consumers buying their faulty products. Poor customer service that refuse to help cannot comprehend email complaints keep sending the same worthless emails over and over again. Spent a lot of money to fix problem so I got fed up and threw that worthless copier in the trash, wasted over $500 in cartridges plus other expenses taking it to professionals. I bought a laser printer and it's the best(not an Epson) When I was at the store I warned other customers not to buy any Epson products unless they want to waste time dealing with *** at customer service. So Epson has decided not to correct this matter and have ignored my complaints.

User's recommendation: DO NOT BUY EPSON PRODUCTS YOU'LL BE SORRY.

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ID
#2447466 Review #2447466 is a subjective opinion of poster.
Cons
  • Difficulty getting a hold of live person getting disconnected
  • Customer service cannot comprehend emailed complaints
  • Poor customer service
Loss
$1200
Preferred solution
Full refund

Customer Service is ridiculous

Called to give feedback about your product. The rep hung up on me. I was not being rude nor was I angry. Reaching someone in your phone tree is impossible and extremely annoying. Not great customer service, not even close. I won't purchase another Epson product as your company forces me to purchase color ink even when printing in black and white, which black has its own ink cartridge and your software is intrusive. What started out as a customer wanting to provide your company feedback so it can better serve its customers has become a frustrating experience and does not make your company look good. Won't be a return customer nor will I suggest anyone purchase your products. It's truly a shame. This experience has totally swayed my opinion of Epson.

User's recommendation: Choose a different company.

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ID
#2445415 Review #2445415 is a subjective opinion of poster.
Location
Rockford, Illinois
Preferred solution
Apology

Sheet feeder won't work with more than one page, jams too easily, buttons on front don't work well, buttons/window too small

Multiple issues with this ET-3760: not sure what the different buttons on the front are to do, the ? help button takes you to a very small screen and the down arrow doesn't move, feeder too fussy, paper jams too easily, etc. Worse printer I've ever used, and I've worked in offices for a career.Do no

User's recommendation: Do not waste your money on this printer.

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ID
#2445377 Review #2445377 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer

No help

I changed ink cartridge black 720. It keeps saying replace cartridge. I did. It wont let me print. I have tried over and over. Keeps flashing blue light. I went through all the steps

User's recommendation: Don’t buy epson printer.

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ID
#2434307 Review #2434307 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$40
Preferred solution
Let the company propose a solution
I bought a WF-3720 Epson Printer and since the beginning this printer has never worked. I called support and they waste ink and paper to fix what was wrong. Next time I needed the printer there was some wrong. After 6 months Epson toke back my printer and sent me a...
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ID
#2433861 Review #2433861 is a subjective opinion of poster.
Location
Round Lake, Illinois

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Verified Reviewer
EPSON WORKFORCE PRINTERS CANT BE REPAIRED
My Epson Workforce 7710 suddenly stopped working. I called a number of shops around me and all stores said "they did not fix Epson printers". The printer error message said to contact Epson. I got several automatically generated emails that kept telling me to turn the...
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ID
#2417284 Review #2417284 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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