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What is your customer experience with Epson?

Epson Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Epson has 1.7 star rating based on 496 customer reviews. Consumers are mostly dissatisfied.

  • 23% of users would likely recommend Epson to a friend or colleague.

  • Rating Distribution
  • Pros: No pros, Printer, Cheap.
    Cons: Customer service, Does not care about their products working for the consumer, Customer support.

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Media from reviews

Epson WF3 720 does not print
EPSON Printer ReviewEpson - WF2950 printer stuck in Recovery modeEpson - WF2950 printer stuck in Recovery modeEpson - They stole 127.00 out of my account and never honored my warant yhe warrantyEpson - Printer in not working properly3210Epson - Extremely Disappointing Ink Cartridge Performance
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Top Epson Reviews

Positive Review

"Printer error"

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The printer indicates a mechanical error when I changed the ink. Please help me. It's an Epson 4200. The ink is type 562. Please help me. User's...

Critical Review

"Complaint about Epson customer Service -unprofessional"

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Beware! This ET 4850 all-in-one printer has been defective since about 4 months from purchase. I bought new, and initially, support was able to fix issues...

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printer ink customer service customer service problem support paper money ink cartridges
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Beki A Lwx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about Epson customer Service -unprofessional

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Beware! This ET 4850 all-in-one printer has been defective since about 4 months from purchase.

I bought new, and initially, support was able to fix issues until 8 months from purchase when it stopped printing. It would spit out a blank page, and you couldn't scan. Any paper in the feeder would cause the documents to jam. What a headache!

I thought I was in manufacturer warranty at 8 months; they did all further testing and deemed the unit defective. Here I thought I would get a new replacement since I purchased new, but Epson said they would replace it with a refurbished one and not new! I didn't agree with this policy because I purchased new, and I wanted new. I spoke to numerous people in customer service; I even asked could I get credit towards a different printer, but the answer was no!

I spoke to an agent, then a supervisor named Kim, then I requested the one above the supervisor, that would be a rude customer relations representative at corporate no less, named Carrie M at 562-276-****. What an unprofessional work of art, horrible employee! She started to read part of the warranty that said they would replace it with refurbished, and when she read info I didn't understand, I would ask her can she explain, and she said, 'I'm not an attorney.' 'Will you let me finish reading this?' Like I said, an absolute worthless employee! No one can do anything except send a refurbished printer and get worthless customer service!

I expected more from Epson! I hope Shaquille O'Neal and the entire Epson board hears about this and the so many customers disgusted with Epson!

View full review
Loss:
$377
Pros:
  • With this issue- no pros
Cons:
  • Shade practices with defective products and warranty

Preferred solution: Replace my cost of the new defective printer for an upgraded -different all in one printer and I will pay the difference, OR SEND ME A NEW PRINTER AS I BOUGHT NEW NOT REFERBISHED

User's recommendation: BEWARE of their shade warranty practices!

4 comments
Guest

You don’t have a loss. You have the solution your warranty promised and your refusal of it’s terms.

The warranty you obviously did not read before making your purchase.

So now you have nothing. But you do not have a loss.

Beki A Lwx
reply icon Replying to comment of Guest-2697756

Mr or Ms “Guest” Although my negative comment was MY EXPERIENCE in part about the warranty, the emphasis was on the fact that the CUSTOMER SERVICE was horrible. When people respond anonymously to a negative review like you have, it’s difficult to assess the credibility of your response.

And you clearly either work at Epson or have family there because of your response. When a company has great staff and customer service, they can solve ANY issue with professionalism. Their staff lacks professionalism, not all but some. One, took it upon herself to read part of the warranty…but when I asked her to explain what she read, looks like she didn’t understand it either and got RUDE!

That is NOT acceptable in customer service because I was never rude to any of them. In terms of READING the warranty before you buy…the warranty is in the BOX! You could also check the warranty of your Epson printer, using the Warranty Verification tool on their website, but you NEED the printer's serial number available to enter into the tool! (So, you need to buy it!!) Alternatively, you can contact Epson Support directly to verify your warranty but they will ask for the Serial Number!

Not easy unless you purchase the printer. Bottom line, Customer service needs resolve issues not cause them!

And people who want to comment on someone’s negative review shouldn’t hide behind the anonymity of their post….grow a backbone! One more thing, don’t even waste time replying, because I have better things to do.

Guest
reply icon Replying to comment of Beki A Lwx

Beki or Guest or whatever name, all are equally non-identifying. I do not nor do I know anyone affiliated with Epson.

This site gets 3+ million visitors a month. Anyone can comment. The bottom line is the warranty. And no, you are wrong.

You need the serial number to REGISTER your product/warranty. Not to read it. It can be accessed online PRIOR to your purchase. Typical jump first ask questions later behavior.

You take issue with the warranty and are trying to make a CSR’s perceived rudeness an issue. That doesn’t change your warranty.

It just adds another false entry on your irresponsible list of grievances you cause yourself. #lightweight

Guest

The supervisor should not have to read and explain anything to you. YOU are supposed to before you make the decision to purchase.

If there are terms you don’t like. Don’t purchase.

View more comments (3)
Anonymous

After firmware update, cartridges not recognized

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

View full review
Loss:
$100
Pros:
  • Printer
Cons:
  • Business practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

300 comments
Guest

Agreed to the fullest.

Guest

That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!

Guest

Epson is a horrible product backed by a useless company support team. You cannot call them.

You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!

How professional are these people that they do not even know what is going on in there own support network.

Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!

Guest

I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk

Guest

This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.

All are refilled.

I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.

Romi Acc
reply icon Replying to comment of Guest-2026143

You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.

Guest

Boycott Epson . Their software updates refuse to accept non epson cartridges.

This is illegal.

their cartridges are massively overpriced. Dont touch with a bargepole.

Guest

I totally agree--This happened to me this past week. I am done with Epson.

Guest

Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///

Romi Acc
reply icon Replying to comment of Guest-2000100

You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.

I did that several years ago and haven't had a problem since.

Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.

Guest

I am so livid right now. I want to throw my printer outside in the street.

My ink was working great and now boom. What a bunch of jerks.

Guest

Same. will NEVER EVER EVER get back together (with Epson). You are dead to me!

Guest

I am experiencing the same issue and I will never buy another Epson product again if I verify this is correct. After a firmware update, new cartridges that were working no longer works!

Guest

Same problem. This is like if auto manufacturers made cars that would only run on Mobil gas, or would only accept Firestone tires.

They would be sued out of existence. So why is Epson allowed to get away with it?

Guest

after update. my printer will not recognize 2 of the 4 cartridge's that were already in use.

Guest

Same!!!!!!!!!

Guest

I too will never buy Epson products again. My printer is almost brand new and now locked into "add Epson Ink" Hoping there is away around the $100 ink package.

Gene S Usr

Printer repair and aftermarket supplies reseller here. For those that have downloaded the firmware updates by Epson and they bricked your printer, just be aware that HP does this as well.

Brother is starting to use smart chips. So before you shoot yourself in the foot, Buyer Beware. To avoid bricking, always, always, disable automatic updates and never update the firmware unless you have an issue that can be corrected by it. Even then, make sure your supplier is selling current chip versions.

I wouldn't trust many of the sellers on Amazon, nor many on the internet in general to sell you current product. The quality aftermarket companies are working on updating their chips, but it takes time. Most, if not all, of the aftermarket cartridges for EPSON come from overseas (China). There are only a few aftermarket chip makers in the world and they specialized in different market segments.

Manufacturers have lost recent cases in court on this issue and in the past, and are constantly being sued by practices like this. EPSON has a pending case in Federal Court against them. HP may as well. The cases will take time, but by the time it is resolved, your printer will be outdated and not working.

The manufacturers must be very careful on how they present these updates to the consumer, they cannot be sneaky about it, so read everything before purchasing their products (printer, cartridges, the prompts during set-up, go through the menus to disable the updates...everything). They are under no obligation to give away their market share or make it easy for aftermarket companies, though they are prohibited from bundling and forcing you to purchase their products (Magnuson-Moss ACT of 1975). Another note, Manufacturers like EPSON, CANON and HP will also sue the aftermarket companies preemptively on patent infringements (chips, cartridge components and design, etc.) to stop or slow the erosion of their very profitable market.

Personally, I would never recommend an EPSON printer and not because of this reason but the product is trash from a service perspective. The EPSON Ink printers have a slew of issues with their print heads and have for years.

Guest
reply icon Replying to comment of Gene S Usr

Thank you

Guest

i agree completely! i refuse to spend high dollar on epson ink just because they are a bunch of greedy bastards. i will NEVER buy another epson product or recommend epson to anybody for the rest of my life

View more comments (299)
Haaris Spz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Pierce, Florida

EPSON Printer Review

EPSON Printer Review

*****DO NOT BUY EPSON PRINTERS...READ THIS FIRST***** I have been a long-time user of Epson printers, but I am extremely disappointed with the company's decision to block aftermarket ink cartridges through firmware updates. This tactic feels deceptive and unfair, as it forces loyal customers like myself to purchase Epson's overpriced ink.

Printers are expensive enough, and this approach adds unnecessary financial burden.

I believe customers should have the freedom to choose affordable alternatives without being penalized by restrictive firmware. This move shows a lack of care for customer satisfaction and loyalty. I hope Epson reconsiders this practice and prioritizes the needs of its users over profit. Until then, I cannot recommend Epson products to others.

DO NOT BUY EPSON PRINTERS...READ THIS FIRST***** I have been a long-time user of Epson printers, but I am extremely disappointed with the company's decision to block aftermarket ink cartridges through firmware updates.

This tactic feels deceptive and unfair, as it forces loyal customers like myself to purchase Epson's overpriced ink. Printers are expensive enough, and this approach adds unnecessary financial burden.

I believe customers should have the freedom to choose affordable alternatives without being penalized by restrictive firmware. This move shows a lack of care for customer satisfaction and loyalty.

I hope Epson reconsiders this practice and prioritizes the needs of its users over profit. Until then, I cannot recommend Epson products to others.

View full review

User's recommendation: DO NOT BUY EPSON PRINTERS

Jullian Tbu
map-marker Compton, California

Epson WF3 720 does not print

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Epson WF3 720 does not print

Epson WF three 720 is not printing, have had printer for several years use it very frequently try to copy something or scan something. It does not copy your print RECEIVE blank sheets of paper every time.

Really dont have much to tell you about the printer got it from Dale would like to know if you can help me print again edit new ink and still doesnt print need assistance. Thank you.

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User's recommendation: Faster service

Carrington Lws

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

They stole 127.00 out of my account and never honored my warant yhe warranty

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Epson - They stole 127.00 out of my account and never honored my warant yhe warranty
Contains 1 confidential file for company representatives

They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit

View full review

User's recommendation: DO NOT BUY ANYTHING FROM EPSON They do not honor warranty they said they were mailing me replacement printer and putting 127.00 hold on my account until they received my printer they withdrew entire amount and never sent me a replacement unit just a shipping label to return my printer they are thieves. I will be pursuing every legal remedy

Anonymous
map-marker Ashburn, Virginia

WF2950 printer stuck in Recovery mode

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Epson - WF2950 printer stuck in Recovery mode

Printer stuck in Recovery Mode and won't let me reset or do anything.

I wish that I would have bought another Canon Printer instead of trying an Epson Printer.

My advice is buyer Beware of Epson and buy any other brand of Printer.

Sincerely,

Charles R Kissick

Hermitage, PA

Email: chipkissick@***.com

Email: chipkissick@***.com

Cellphone: 330.719.3364

View full review

User's recommendation: Buyer Beware, buy another brand

Martha H Asu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Rafael, California

Worst printer ever known to man

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You make the worst printer known to man! I have emailed weekly, I also call weekly, and guess what, zero response, or answer.

Told not to use the top tray to scan or copy, so why is it there? Yeah, just to make it not work.

On average I spend an hour dicking with this *** printer.

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Jackie Qvq
map-marker Hamburg, New Jersey

Printer ink will not refill

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Trying to refill the printer and the ink will not go in nobody has tried to contact me in reference to this after I tried to contact them

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User's recommendation: Buy anything but an epson

Anonymous
map-marker Ashburn, Virginia

WF2950 printer stuck in Recovery mode

Epson - WF2950 printer stuck in Recovery mode

Printer won't let me reboot or do anything.

Very disappointed with Epson WorkForce Printer and should have bought another Canon printer.

Charles R Kissick

Hermitage, PA

chipkissick@***.com

chipkissick@***.com

Cellphone: 330.719.3364

View full review

User's recommendation: Buy another brand besides Epson

Brian M Ebv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Frustrated old technology

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Computer is fine. Printer says it's connected to the network, but when printing it says the printer is in an error status.

I've spent almost 2 hours trying to figure this out. Updated firmware, tried everything. Horrible interface. Hard to understand.

This has been my experience with multiple Epson models. The layout of the buttons and interface is never easy to use. Common sense won't get you very far with one of these printers. It's time for Epson to get on board with where technology should be in 2025.

It should not be hard to buy a printer, hook it to your computer, and print or scan a document. And enough with the firmware updates; give us a product that is good when we buy it and never has to be changed. Like, what in the world are we doing? Definitely getting my mom a newer, easier-to-use printer and smashing this one into a million pieces.

Will never, ever buy Epson. And if I could rate it zero stars, I would.

View full review
Cons:
  • Absolutely everything

Preferred solution: Nothing. I just want Epson to make a good printer that a 60 to 70-year-old person would be able to connect to a computer with ease.

Martha H Asu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Epson, worst printer, scanner ever

I needed to scan 20 pages; it took nine minutes. Why?

Oh, that's right, you have to do them by hand since the tray doesn't work at all. Or it does, but then it eats your paper.

Printing two pages, you will get 10 extra sheets that you can't reuse because the printer eats the bottom of them. I waste so much paper, time, and patience on this horrible product.

Epson has never responded. Good job, Epson.

View full review
Pros:
  • No pros
Cons:
  • All cons

Preferred solution: zero, I don't trust anything by Epson at this point, they can keep their money, product all of their crap.

User's recommendation: Don't buy Epson

Jasiel Fwp
map-marker North Providence, Rhode Island

Printer not working

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It gave business hours in PACIFIC time. I am EASTERN time.

No one answered. No one is available on any other time frame???

View full review
Jessilyn Xps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mcdonough, Georgia

Epson tech support crashed my computer

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My computer has completely crashed. I called support to get Epson connection to my phone.

They insisted on taking control of my computer. Now I have a white screen, no printer and I'm pissed.

Still no answer from Epson and no techs will help

View full review

User's recommendation: Don't buy from them

Elliot M Exj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible customer service

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Contains 1 confidential file for company representatives

I spent $80 on a brand new ink cartridge for my Epson 3880 printer. The cartridge failed to work right out of the box, which, from my scanning of the internet, appears to be a not uncommon problem.

I called Epson for support. They were quite confrontational and ultimately connected me to a supervisor, Carl Rommel M, who requested some additional information and promised to call me back the next morning. I never heard another thing from him and that was days ago. I tried calling Epson again and after being left on hold for a total of almost 30 minutes, I just gave up.

If you do any high-end photo printing, stick with Canon. I have always had good luck with them.

View full review
Loss:
$89
Pros:
  • If you can get the printer to work
  • Printed photos look good
Cons:
  • Terrible customer service
  • Defective ink cartridge

Preferred solution: Full refund

User's recommendation: Avoid buying Epson photo printers! Stick with Canon instead

Anonymous
map-marker Vancouver, British Columbia

Firmware update cost me $125 to fix

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A recent firmware update for my printer rendered the nearly new ink cartridges unusable. The printer just stopped recognizing them, even though they are genuine Epson ink cartridges. On escalating this through their corporate office and with the BBB, they claim this is not their fault and I need to just eat the $125 to purchase another set of new ink cartridges.

View full review

User's recommendation: If you buy Epson printers, do not update their firmware - if it breaks your device, they will not make it right

Havyn Eue
map-marker Bend, Oregon

Problem wasn’t solved! Frustrated!!

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I didnt get my problem solved. I have called 3 times.

The first rep, Alma did well, but when I tried to print after we ended the call. I still couldnt! I called again today and spoke with Bree and she had a lisp and I had to keep asking her to repeat and then she hung up on me. The last person, Tin was very helpful, but then she asked me what application I was using and I didnt know what she meant.

If she would have said Safari or Chrome, I would have been able to answer her. My printer still is not able to print off my iMac and I am still frustrated.

If someone would call me I would appreciate it.

I need to print things for my tax return and this is ridiculous!

If I call again, I fear that the printer still wont work! Thank you, Cassandra McElroy 714-422-****

View full review

About

Related Companies

Seiko, Pulsar Watches, Seiko Clock, Seiko Instruments, Time Module

Summary

Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.

Epson has numerous subsidiary companies all over the world.

Epson reviews and complaints

Epson is ranked 762 out of 4553 in Appliances and Electronics category

Area Served

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