Epson
Epson Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epson has 1.7 star rating based on 501 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Epson to a friend or colleague.
- Rating Distribution
Pros: No pros, Printer, Cheap.
Cons: Customer service, Does not care about their products working for the consumer, Customer support.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Epson has 1.7 star rating based on 501 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Epson to a friend or colleague.
- Rating Distribution
Pros: No pros, Printer, Cheap.
Cons: Customer service, Does not care about their products working for the consumer, Customer support.57% of users think that Epson should improve its Product/Service Quality.
100% of users say that they won't use Epson in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do not buy Epson!", "Don't rely on support - find out yourself.", "I would not recommend any Epson products", "Don’t buy Epson", "Do not touch this company's printers!".
Most users ask Epson for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Epson Reviews
"Printer error"
The printer indicates a mechanical error when I changed the ink. Please help me. It's an Epson 4200. The ink is type 562. Please help me. User's...
"Bad experience"
Constant glitches and broke after 4 months. Customer service is terrible. Bunch of representatives that repeat themselves and barely speak English. Terrible...
Queens, New York
Bad experience
Constant glitches and broke after 4 months. Customer service is terrible.
Bunch of representatives that repeat themselves and barely speak English. Terrible experience!
Will stay with HP! Never again...
User's recommendation: Do not buy Epson!
After firmware update, cartridges not recognized
I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".
This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.
It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.
- Printer
- Business practices
Preferred solution: Let the company propose a solution
Compton, California
Epson WF3 720 does not print
Epson WF three 720 is not printing, have had printer for several years use it very frequently try to copy something or scan something. It does not copy your print RECEIVE blank sheets of paper every time.
Really dont have much to tell you about the printer got it from Dale would like to know if you can help me print again edit new ink and still doesnt print need assistance. Thank you.
User's recommendation: Faster service
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Verified Reviewer |
Fort Pierce, Florida
EPSON Printer Review
*****DO NOT BUY EPSON PRINTERS...READ THIS FIRST***** I have been a long-time user of Epson printers, but I am extremely disappointed with the company's decision to block aftermarket ink cartridges through firmware updates. This tactic feels deceptive and unfair, as it forces loyal customers like myself to purchase Epson's overpriced ink.
Printers are expensive enough, and this approach adds unnecessary financial burden.
I believe customers should have the freedom to choose affordable alternatives without being penalized by restrictive firmware. This move shows a lack of care for customer satisfaction and loyalty. I hope Epson reconsiders this practice and prioritizes the needs of its users over profit. Until then, I cannot recommend Epson products to others.
DO NOT BUY EPSON PRINTERS...READ THIS FIRST***** I have been a long-time user of Epson printers, but I am extremely disappointed with the company's decision to block aftermarket ink cartridges through firmware updates.
This tactic feels deceptive and unfair, as it forces loyal customers like myself to purchase Epson's overpriced ink. Printers are expensive enough, and this approach adds unnecessary financial burden.
I believe customers should have the freedom to choose affordable alternatives without being penalized by restrictive firmware. This move shows a lack of care for customer satisfaction and loyalty.
I hope Epson reconsiders this practice and prioritizes the needs of its users over profit. Until then, I cannot recommend Epson products to others.
User's recommendation: DO NOT BUY EPSON PRINTERS
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Verified ReviewerComplaint about Epson customer Service -unprofessional
Beware! This ET 4850 all-in-one printer has been defective since about 4 months from purchase.
I bought new, and initially, support was able to fix issues until 8 months from purchase when it stopped printing. It would spit out a blank page, and you couldn't scan. Any paper in the feeder would cause the documents to jam. What a headache!
I thought I was in manufacturer warranty at 8 months; they did all further testing and deemed the unit defective. Here I thought I would get a new replacement since I purchased new, but Epson said they would replace it with a refurbished one and not new! I didn't agree with this policy because I purchased new, and I wanted new. I spoke to numerous people in customer service; I even asked could I get credit towards a different printer, but the answer was no!
I spoke to an agent, then a supervisor named Kim, then I requested the one above the supervisor, that would be a rude customer relations representative at corporate no less, named Carrie M at 562-276-****. What an unprofessional work of art, horrible employee! She started to read part of the warranty that said they would replace it with refurbished, and when she read info I didn't understand, I would ask her can she explain, and she said, 'I'm not an attorney.' 'Will you let me finish reading this?' Like I said, an absolute worthless employee! No one can do anything except send a refurbished printer and get worthless customer service!
I expected more from Epson! I hope Shaquille O'Neal and the entire Epson board hears about this and the so many customers disgusted with Epson!
- With this issue- no pros
- Shade practices with defective products and warranty
Preferred solution: Replace my cost of the new defective printer for an upgraded -different all in one printer and I will pay the difference, OR SEND ME A NEW PRINTER AS I BOUGHT NEW NOT REFERBISHED
User's recommendation: BEWARE of their shade warranty practices!
You don’t have a loss. You have the solution your warranty promised and your refusal of it’s terms.
The warranty you obviously did not read before making your purchase.
So now you have nothing. But you do not have a loss.
Replying to
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Verified Reviewer |
New York, New York
Horrible printers and worse product support
This is my second Epson printer. They don't print, go offline, etc etc.
There is no longer any customer support. I have to return this garbage to Best Buy, which as is turns out is also horrible.D
User's recommendation: Do not touch this company's printers!
Uniontown, Pennsylvania
Can not call customer service or support want to talk to someone .no customer service want to talk to CEO
Won't respond to me.will not let .me print on my Bluetooth phone . called customer service no response. Will proceed with complaints to media and lawyers if necessary...
Please reach out to me at morgan.gray@***.epson.com
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
They stole 127.00 out of my account and never honored my warant yhe warranty
They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit
User's recommendation: DO NOT BUY ANYTHING FROM EPSON They do not honor warranty they said they were mailing me replacement printer and putting 127.00 hold on my account until they received my printer they withdrew entire amount and never sent me a replacement unit just a shipping label to return my printer they are thieves. I will be pursuing every legal remedy
Ashburn, Virginia
WF2950 printer stuck in Recovery mode
Printer stuck in Recovery Mode and won't let me reset or do anything.
I wish that I would have bought another Canon Printer instead of trying an Epson Printer.
My advice is buyer Beware of Epson and buy any other brand of Printer.
Sincerely,
Charles R Kissick
Hermitage, PA
Email: chipkissick@***.com
Email: chipkissick@***.com
Cellphone: 330.719.3364
User's recommendation: Buyer Beware, buy another brand
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Verified Reviewer |
Sarasota, Florida
Planned obsolescence
My Epson 640-X worked perfectly until the ink pad full message arrived for 2nd time. The first time it allowed a reset.
The second time it required the page counter to be reset. After weeks of emails and calls it appears only authorized Epson technicians can reset the counter. There is no Epson authorized service center closer than a 5 hour drive to me. Local printer techs will not work on this printer as they dont have the code either.
So Im left with throwing a perfectly good printer into the landfill. Epson service is non-existent.
User's recommendation: Don’t buy Epson
Minneapolis, Minnesota
Do Not Buy!
Purchased printer cartridges 202, installed them, the black printer cartridge already half empty upon installation.
User's recommendation: I would not recommend any Epson products
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Verified Reviewer |
Louisville, Kentucky
Printer not working
Can't find the correct number to call. {{Redacted}}
Hamburg, New Jersey
Printer ink will not refill
Trying to refill the printer and the ink will not go in nobody has tried to contact me in reference to this after I tried to contact them
User's recommendation: Buy anything but an epson
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Verified Reviewer |
San Rafael, California
Worst printer ever known to man
You make the worst printer known to man! I have emailed weekly, I also call weekly, and guess what, zero response, or answer.
Told not to use the top tray to scan or copy, so why is it there? Yeah, just to make it not work.
On average I spend an hour dicking with this *** printer.
Ashburn, Virginia
WF2950 printer stuck in Recovery mode
Printer won't let me reboot or do anything.
Very disappointed with Epson WorkForce Printer and should have bought another Canon printer.
Charles R Kissick
Hermitage, PA
chipkissick@***.com
chipkissick@***.com
Cellphone: 330.719.3364
User's recommendation: Buy another brand besides Epson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated old technology
Computer is fine. Printer says it's connected to the network, but when printing it says the printer is in an error status.
I've spent almost 2 hours trying to figure this out. Updated firmware, tried everything. Horrible interface. Hard to understand.
This has been my experience with multiple Epson models. The layout of the buttons and interface is never easy to use. Common sense won't get you very far with one of these printers. It's time for Epson to get on board with where technology should be in 2025.
It should not be hard to buy a printer, hook it to your computer, and print or scan a document. And enough with the firmware updates; give us a product that is good when we buy it and never has to be changed. Like, what in the world are we doing? Definitely getting my mom a newer, easier-to-use printer and smashing this one into a million pieces.
Will never, ever buy Epson. And if I could rate it zero stars, I would.
- Absolutely everything
Preferred solution: Nothing. I just want Epson to make a good printer that a 60 to 70-year-old person would be able to connect to a computer with ease.
About
, , , Seiko Instruments,
Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.
Epson has numerous subsidiary companies all over the world.
Epson is ranked 768 out of 4853 in Appliances and Electronics category
USA, Worldwide
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Agreed to the fullest.
That appears to be my experience as well! I will no longer purchase another Epson. AND I will tell others!
Epson is a horrible product backed by a useless company support team. You cannot call them.
You have to email them to discuss the problem with my 3 month old printer that only prints in yellow now. After repeated useless emails from a so called support team telling me I need to replace all my ink cartridges, which still did not correct problem, They tell me to call them. Excuse me but That was the first thing I tried and it told me I had to email support team. Wow!!
How professional are these people that they do not even know what is going on in there own support network.
Nothing has ever been resolved from this mess. Very unsatisfied with Epson product and company and their useless support or warranty!
I just updated the firmware on an epson WF-2850 it now tells me 3 of 4 cartridges are empty after i just them in. i guess I'm going to pull out the HP and get some cartridges for it this epson all in one is junk
This just happened to me. I just updated and now my Epson XP5100 will not read the black cartridge.
All are refilled.
I don't print that much, I only bought this about 6 months ago. I'm going to Walmart and by a $40.00 Canon.
You can find instructions online (including some on Youtube and some much further down this thread) that tell you how to uninstall the new firmware and reinstall the old firmware. I did that a few years ago and haven't had any problems since. Just make sure to disenable automatic updates so you don't encounter the same problem again.
Boycott Epson . Their software updates refuse to accept non epson cartridges.
This is illegal.
their cartridges are massively overpriced. Dont touch with a bargepole.
I totally agree--This happened to me this past week. I am done with Epson.
Have spent 8 hours trying to fix it XP-440 as they told me to place a new Firmware update... and poof now the ink catridges that have been working for 2 years no longer works///
You need to find an older version of the Firmware and go back to that. You can find videos on youtube that tell you how to do it.
I did that several years ago and haven't had a problem since.
Circumventing Epson's efforts to force me to buy their ink cartridges was very satisfying. Never update your Firmware, no matter what Epson tells you.
I am so livid right now. I want to throw my printer outside in the street.
My ink was working great and now boom. What a bunch of jerks.
Same. will NEVER EVER EVER get back together (with Epson). You are dead to me!
I am experiencing the same issue and I will never buy another Epson product again if I verify this is correct. After a firmware update, new cartridges that were working no longer works!
Same problem. This is like if auto manufacturers made cars that would only run on Mobil gas, or would only accept Firestone tires.
They would be sued out of existence. So why is Epson allowed to get away with it?
after update. my printer will not recognize 2 of the 4 cartridge's that were already in use.
Same!!!!!!!!!
I too will never buy Epson products again. My printer is almost brand new and now locked into "add Epson Ink" Hoping there is away around the $100 ink package.
Printer repair and aftermarket supplies reseller here. For those that have downloaded the firmware updates by Epson and they bricked your printer, just be aware that HP does this as well.
Brother is starting to use smart chips. So before you shoot yourself in the foot, Buyer Beware. To avoid bricking, always, always, disable automatic updates and never update the firmware unless you have an issue that can be corrected by it. Even then, make sure your supplier is selling current chip versions.
I wouldn't trust many of the sellers on Amazon, nor many on the internet in general to sell you current product. The quality aftermarket companies are working on updating their chips, but it takes time. Most, if not all, of the aftermarket cartridges for EPSON come from overseas (China). There are only a few aftermarket chip makers in the world and they specialized in different market segments.
Manufacturers have lost recent cases in court on this issue and in the past, and are constantly being sued by practices like this. EPSON has a pending case in Federal Court against them. HP may as well. The cases will take time, but by the time it is resolved, your printer will be outdated and not working.
The manufacturers must be very careful on how they present these updates to the consumer, they cannot be sneaky about it, so read everything before purchasing their products (printer, cartridges, the prompts during set-up, go through the menus to disable the updates...everything). They are under no obligation to give away their market share or make it easy for aftermarket companies, though they are prohibited from bundling and forcing you to purchase their products (Magnuson-Moss ACT of 1975). Another note, Manufacturers like EPSON, CANON and HP will also sue the aftermarket companies preemptively on patent infringements (chips, cartridge components and design, etc.) to stop or slow the erosion of their very profitable market.
Personally, I would never recommend an EPSON printer and not because of this reason but the product is trash from a service perspective. The EPSON Ink printers have a slew of issues with their print heads and have for years.
Thank you
i agree completely! i refuse to spend high dollar on epson ink just because they are a bunch of greedy bastards. i will NEVER buy another epson product or recommend epson to anybody for the rest of my life