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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so...
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239 comments
Anonymous
#1761841

Me too. Brand new printer.

Maybe .5 ream of paper through it. Done with Epson for life, will advise everyone I know, I own the IT department for north America at work, done.

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Review
#1167767 Review #1167767 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Business practices
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Epsons raw greed

1.0
Details
Purchased an Epson printer and because they changed the game I can no longer use it unless I buy overpriced Epson ink. They updated the firmware without telling me about the change. Raw greed.
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Review
#1680009 Review #1680009 is a subjective opinion of poster.

Epson - Firmware update required me to buy a new printer

1.0
Details
Used the recent firmware update and can no longer use my less expensive printer cartridges. This is a new low, will never again purchase Epson products.
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Review
#1678116 Review #1678116 is a subjective opinion of poster.
Cons
  • Keep popping up with error code at ink change
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
Tags
  • INKJET CARTRIDGE REFILLS
  • Unethical Move By Company
1.0
Details
I'm going to throw my printers in the garbage and buy from another brand. with the new update, there is an error message saying that the printer doesn't recognize the ink and now my print quality has gone down. it is evident that is done on purpose and with malicious...
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1 comment
AcademicShrimp212
#1756902

https://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ This site has a solution that worked for my XP-330

Review
#1670677 Review #1670677 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Ink Throttling

Epson - Expensive paperweight

1.9
Details
After a firmware update the printer no longer recognizes the ink cartridges it was printing from. Not replacing the expensive ink cartridges. Cheaper to buy a better printer, the first day a pin holding the paper for the sheet feeder was broken. I should have returned it then.
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Review
#1664621 Review #1664621 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund

Epson in Oil City, Pennsylvania - Malicious firmware no better than adware or spyware.

I am so disgusted with Epson right now. I purchased my Epson 446 printer. I purchased my ink. In no way should Epson be able to lock up my printer because I choose to use re-purposed ink cartridges. I bought this printer because I am a Girl Scout Leader/Volunteer who wears many hats. I need a printer that will hold up. I also need a printer for some small home jobs too. I was in the middle of a print job and locked up because I decided to run the firmware update and now it will not recognize my ink. I wasted money buying this printer because now I cannot do anything with it. I just purchased $50+ in ink. I will not be forced to use Epson ink. I will go buy a new printer, and I will never recommend or buy another Epson product.
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Review
#1653562 Review #1653562 is a subjective opinion of poster.
Reason of review
Firmware-Spyware
Loss
$150
Preferred solution
Let the company propose a solution

Epson - Bricking cheaper ink

1.7
Details
sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
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Review
#1653289 Review #1653289 is a subjective opinion of poster.
Pros
  • Product before they changed it
  • Prinkter worked until the update that sabotaged it
Cons
  • Dishonest company
  • Ethics of the company
  • Epson preditory tactics used on customers
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed...
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Review
#1652454 Review #1652454 is a subjective opinion of poster.
Pros
  • Ink less expensive
Cons
  • Uses us post office for delivery which is usually a lost item
  • Yet states they use fed ex
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Deliver product or service ordered

Epson in Deland, Florida - UPDATE

1.0
Details
The last update disabled my printer because they want me to by their ink! I refuse. I'll never buy another EPSON!!!
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Review
#1648093 Review #1648093 is a subjective opinion of poster.
1.7
Details
DO NOT UPDATE YOUR FIRMWARE. I wish I had seen this warning before I did it earlier today. I was a Canon faithful for a long time, but when my Canon died, I got a great deal on an Epson. I used it for quite a few months, always getting the cheaper ink and using it with...
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Review
#1647522 Review #1647522 is a subjective opinion of poster.
Reason of review
No Warning on Issues
Loss
$100000
Preferred solution
Full refund

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts

Epson 4105 slow, ink guzzler

1.0
Details
Brand new printer. I used up the included ink so replace it with new cartridges. It's going to lock me out now because the magenta which I replaced yesterday is showing that it's going empty!!! I printed about 5 pages! I've had an Epson xp830 which I could use for at least one month with the amount of printing I do!! The new black ink cartridge cost $43! I promised myself I would not buy another epson but it was an emergency buy for business in a small town with limited options. Wrong!! I should have gone back to a Canon printer which I've had in the past!!! This is extremely a slow, cheap plastic expensive to operate unit! I will never purchase an epson again!
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Review
#1645417 Review #1645417 is a subjective opinion of poster.
Cons
  • Cost of ink
  • Ink guzzler
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
Tags
  • Epson Printer Probems