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My Epson ET2720 Printer stopped working when it gave me an error message that read, The ink pad needs service, contact Epson. It further stated, Cannot print, non-printing feature is available.
Avoid tilting printer. I contacted Epson as instructed and was told my printer was out of warranty, which I already knew, and there was nothing they could do to help me. I needed to take it to the nearest authorized Epson repair facility. They were kind enough to give me the closest locations and the phone numbers.
The closest one was three hours drive away from me. I did some internet research on the problem and found the ink pad reservoir was located in the back right corner. After watching a couple of You Tube videos on the subject, I removed the reservoir and cleaned the ink pads, dried them, and returned them to the printer. It is important to note that this model printer has NO CHIP attached to the reservoir.
The next step was to reset the ink pad counter to zero. That I could not do. I checked with all the local printer repair technicians and was told they would not be able to reset the ink pad counter to zero either, only qualified Epson technicians could do that. I called the two closest repair facilities and they told me to box up the printer and send it to them.
Any shipping carrier would undoubtedly toss the printer box around like a volleyball during shipment, but the printer clearly said, Do not tilt. So what do I do? The wife of one technician told me the Epson firmware used to be available on the Epson website, but when COVID hit, Epson removed it so only qualified technicians could access it. At a huge expense of course.
What Epson clearly does not understand is the amount of good will they destroyed by their actions. At this point, I am so angry and frustrated, that this printer will end up in the landfill and I WILL NEVER BUY ANOTHER EPSON PRINTER, OR ANY OTHER EPSON PRODUCT, EVER AGAIN. Im sure I am not the only person confronted with this dilemma. I would say Epson just shot themselves in the foot.
Thats corporate greed at its finest. Way to go Epson.
User's recommendation: DON'T BUY EPSON.
Monetary Loss: $300.
Preferred solution: Apology.
Epson Pros: No solution to my situation.
Epson Cons: Your products suck.
Location: Fort Myers, Florida
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