State: Pennsylvania Clear all filters (3 of 221 reviews match)

Epsons are junk

If you want to put up with lame software telling you to buy more ink this one is for you. Their customer service is also lame. Buy something else if you actually want to print something. For some reason, the printer always thinks magenta is low on ink. It will not print gray scale or black and white unless all colors think they have ink. The ink is there but the software holds your printout as ransom until you buy more ink. They should be sued for selling a product that refuses to work even though the customer tells it to print.
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#624696 Review #624696 is a subjective opinion of poster.
  • Printer is junk
Reason of review
Poor customer service
Preferred solution
Full refund
  • Epson Printer Probems
I bought a new WF-3640 from Amazon. It could not complete the start-up cycle with paper jam messages, yet no paper installed!! Got a replacement from Epson. Can't complete the set up cycle - -grinding noises, error messages and eventually paper jam messages again!! ...
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I'm sorry you've had such bad luck with Epson. My first Epson lasted 8 years and never had an issue. After trying several others and returning them, I purchased another Epso...

#536135 Review #536135 is a subjective opinion of poster.

Epson Scanner does not work

I own an Epson Perfection V500 Photo Scanner. The scanner is about 15 months old with very, very light use and it no longer works at all. On April 26, 2010 Epson's call center in a foreign country suggested that I take the scanner to a service center 40 miles away with all charges being my responsibility. The call center connected me with a person named "Burn" who suggested I use the password of "smell" to get a $20.00 discount on a new scanner. The password "smell" becomes invalid in 4 days on April 30th. I thought the password choice was worth a personal chuckle. How silly and ironic can they be? I was told corporate chooses the passwords. How appropriate! Avoid Epson.
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#179888 Review #179888 is a subjective opinion of poster.

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
(800) 228-3964
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