State: Ohio Clear all filters (4 of 232 reviews match)
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1.0
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Hardly used it fir thr first 6 months that i had the printer. Went in after i had it for a year turned it on snd it didn't work. I called Epson support and was told my warranty was up snd was told i needed to have it serviced. I am not paying gor that. It cost as much...
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Review
#1435612 Review #1435612 is a subjective opinion of poster.

Epson WorkForce WF-3640 All-in-One Printer

1.8
Details
Absolute junk - the most finicky thing I ever had. Just look at it the wrong way and it acts up. Don't buy it! I bought it as a spare to my HP Laser jet which is a workhorse. I wanted something that offered color and could scan, copy, etc.... So, I knew that this printer would be an "occasional use" printer. I have had nothing but trouble, there is always something wrong, something jammed, something to look at. Not to mention the small ink vials. So, I needed it....I go to the store and buy $66.00 worth of ink, because I really needed to use it and BINGO - poor quality printing - even after cleaning the heads and printing test pages. Really, take a tip from me, stay away from Epson printers, there is no good news to report about them.
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Review
#1148438 Review #1148438 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$100
Preferred solution
Just warn others not to make the same mistake
Tags
  • Epson Printer
  • Workforce

Epson and Officemax doesn't honor their warrenty

On-line chat with Officemax service warrenty. Kandy: I will be happy to assist you. May I please have your full name, address, and phone number listed on the account please. JEFF NEWELL: jeff newell JEFF NEWELL: phone # withheld on this site JEFF NEWELL: is the account on the receipt? Kandy: No it would be your information. JEFF NEWELL: where is that? Kandy: I just need your current address. JEFF NEWELL: address withheld Kandy: Thank you Jeff. I show an Epson printer purchased on 7/15/13 for $179.99 is this correct? JEFF NEWELL: yes Kandy: Great! How can I help? JEFF NEWELL: printer will not copy, print not even a test page. I called Epson support they will not fix it unless I purchase a $99 service plan that last for 7 days Kandy: I am showing that you have a 1 year gaurantee with the manufacturer. Our coverage does not begin until 7/15/14. JEFF NEWELL: I talked to the tech at the store and the manager. They said if Epson refuses to honor ther warrenty I should call this number, the printer is usless at this point and I have an in home business that I have to have a printer Kandy: I understand your concern, but we can not file a claim until your plan begins. JEFF NEWELL: so officemax is ok that epson doesn't back there product and I'm out a $179 + tax printer Kandy: Again I apologize but I am not able to file a claim at this time. JEFF NEWELL: I'll have to share this with the net and as many other sources as I can
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Review
#458640 Review #458640 is a subjective opinion of poster.
Loss
$199
Tags
  • WF 7510 printer
  • epson warrenty
  • officemax warrenty

Epson printers SUCK!!

I have the Workforce 40 which I bought because it is wireless. Well, I bought a new router and now the printer doesn't work after following all the *** instructions on the Epson website. Their help on their site is absolutely worthless. Of course they don't have an 800 number and the number listed only works during certain hours Monday - Friday. I emailed their technical support. Well, they did get back to me, but what they sent me was literally copied and pasted from one of the first levels of help from their website. So, they're lazy, they rip you off, and their products suck. I can't wait for them to go out of business. I URGE EVERYONE TO NOT BUY EPSON PRODUCTS.
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1 comment
Anonymous
#542346

The reason there is no 800 number is people use that for the user guide!

Doesnt work because you dropped your laptop? Too lazy to find the power button? Cant remember your home address? No prob just call 800 tech support and yell. How about live alone and just lonely?

Thats why companies stopped the free calls. Besides most phone plans are unlimited minutes.

Ive done computer phone support. Getting the guy to stop screaming at me everytime he cant remember his own password just made my day.

Review
#316781 Review #316781 is a subjective opinion of poster.
Loss
$150

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts