Not resolved

New XP-640 Printer software and update isn't any good. We've just installed a NEW XP-640 printer on a Win XP SP3 PC.

The install went well and the printer alignment and test prints are good. It prints fine from Photoshop. However, some of the the Epson software isn't good. The scan and OCR software is hopeless.

It can't find the printer or only detects an Epson CX4100/4200, which was gone over 5 years ago and is definitely not listed in the recognized printers (only the new one is). It's software was also long removed. We have checked for software updates and installed them. HOWEVER, the download took 5 hours for 200 MB on a 12 Mbps connection RIDICULOUS!!!

The USB connections are good. We have tried a different USB port, no effect. The ink level utility works fine. Frankly, I had hoped for a all inclusive software suite, as had been used in the past.

No such luck with this hodgepodge. So I say the printer gets 4 stars and the software gets 1 star.

Product or Service Mentioned: Epson Xp-640 Printer.

Reason of review: BAD software and update service.

Preferred solution: Redesign product software suite. Current one is TERRIBLE!.

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