State: New Jersey Clear all filters (5 of 231 reviews match)
filters
State:
City:
Show
Product:
Show
1.5
Details
Opened up a factory sealed Cyan ink cartridge. My printer didn't recognize it. I opened up an identical factory sealed cartridge which worked fine. I bought the items for my home office more than a month prior, so it was outside the Amazon return window. The defective...
View full review
Review
#1421115 Review #1421115 is a subjective opinion of poster.
Pros
  • Printer
Cons
  • Defective ink cartridge
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund

Epson WorkForce 635 a Ink Sucking Pile of ***

1.5
Details
Do not buy the hunk of junk. I tell you that I will never buy one of these piles of *** from Epson again. The printer overall just sucks. It uses to much ink and I makes you replace all of the ink when one is out. It is just away for Epson to scam the people and try and rob them. I will never never own a Epson product again and I highly advise people not to by any product from them. There are also issues in how it scans, i drops links to the computer and likes to jamb a lot. How they are getting away with scamming the consumers I will never know. Disgusting product.
View full review
Review
#874577 Review #874577 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund

Epson in Perth Amboy, New Jersey - Useless technical support

1.5
Details
Printer worked fine until it didn't. I had an error message 0x9d where it told me to restart my printer. After doing so, it prompted me to replace each ink cartridge until all were replaced and then the error message kept popping up. I called epson- they replaced ONE CARTRIDGE to figure out the problem which I already knew. Epson said the printer was broken (DUH) and I could bring it to a service center or purchase a new one through the loyalty program. I said all I want is my money back for my ink. They wouldn't refund me. I don't want a new printer- I just want my money back! I AM NEVER BUYING EPSON AGAIN. Not only was technical support useless, they also spoke to me like I was a child and have never handled a printer before.
View full review
Review
#777495 Review #777495 is a subjective opinion of poster.
Pros
  • To be determined
Cons
  • Wasted valuable time
  • Keep asking for ink after replaced already
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Epson in Mantua, New Jersey - Must have color ink in carts in order to print in black-only.

From our email to Epson: We bought printer a few months ago. First cartridge did not last long, but we figured it was just a starter. Second one, #124 lasted about 2 weeks with well under the 200-300 black pages we should have gotten. We bought another which then would not work at all.After spending a long time on the phone, we were told that it will not work if one or more COLOR carts are low. This is NOT what is stated online or on the instructions with the printer. It states that even if a color cart is "expended" that you can print black by selecting Plain Paper and Black Ink/Grayscale. On the phone a supervisor told me that is not the case. She is sending some color carts, but now we always have to be mindful of the color levels and be forced to buy color that we would not otherwise need. We have owned several printers and NEVER had one that would not print black when the color was low or out. This is a poor feature that you make even worse by your erroneous instructions. [It's been 2 weeks and have not received the color carts]
View full review
1 comment
Anonymous
#639483

Just got off the phone with Epson customer service / technical service. Epson agent agrees that every single one of their printers will stop printing when one of the color cartridges is empty, which could be a color cartridge when only black-and-white is being printed.

While printing black-and-white, the printer will empty all the color cartridges while performing a cleaning cycle every 4 pages, then stop the printing of B&W because a color cartridge was emptied during the cleaning cycle. Why must anyone pay for three sets of color cartridges to replace those purged during a cleaning cycle in the printing of a 700-page B&W document?

Review
#393348 Review #393348 is a subjective opinion of poster.
Loss
$40

Epson in Newark, New Jersey - Stylus Photo r380 died three times

I have an r380 and have been trying to get a third replacement for one month now. There services was awesome with the first two. What happened is 2 months after buying my printer the paper started to load to the left side of the printer. I called, we trouble shooted and then sent me a new one. After placing a 150.00 hold on my credit card I received the printer and set it up only to have issues with the free ink cartridges they sent me in the box with the printer. So I went out before calling them and bought $80.00 dollars worth of six new cartridges from staples. Just to have to call them to find out that the new unit sent to me was defective. Then after waiting another week they sent me another one, same model witch lasted two months. Then this printer which I still have loads to paper to the left as the first one did. I don't use the printer often but it is a key accessory for my business. We have now been on the phone for 1 month to get a replacement of a different model lower or higher than the one I have cause I can not take the chance of another one failing when my 1 year warranty is up in 3 months. What makes me made is one of the techs admitted that there is technical issues with the r380 model. So Now I still am out of a inkjet, interest on 150.00, and 80.00. I am pissed!!!!!!!!!!!! Dont buy epson!!!!!!!!!!!!!!!!!
View full review
Review
#128760 Review #128760 is a subjective opinion of poster.
Loss
$100

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts