When the ink cartridge runs out, and you replace with a new cartridge fit per specifications, the printer does not recognize the new cartridge. It only recognizes the initial cartridges sent with a printer.
They resent 2 refurbished printers and ll had the same software issue. Customer service is also equally horrible. They do not understand what you speak and simply say yes to your story and again repeatedly ask the same question. You have to repeat stuff to them again and again for them to get it.
I think its in some Asian country and they are having a hard time to get what you speak. It takes about an hour every time you call them to resolve your issue.
Product or Service Mentioned: Epson Printer.
Reason of review: Bad quality.