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Exchange, Refund and Cancellation Policy
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Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed the ink I ordered never arrived and it has been a hassle.

Epson takes 3 days to research the problem and then YOU have to call them back for an answer. Epson will not contact you back when they find a solution. I am now in the waiting period with no ink and and getting back logged with copies needing printing. There is no store near me in a rural area.

My suggestion is to spend a few more dollars and use a reputable company which uses only Fed Ex or UPS for delivery. Don't say I didn't warn you.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Epson Pros: Ink less expensive.

Epson Cons: Uses us post office for delivery which is usually a lost item, Yet states they use fed ex.

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