Epson - Be afraid, be very afraid

Two perfectly working Epson printers were made useless because of software installed on the printers by Epson forcing me to purchase Epson products. First it was my Epson R340 Inkjet that quit working because I received a message that the ink pads were full and it needed to be serviced even though the printer was performing perfectly prior to the message. Not being able to find a work around I purchased a new Epson XP 640. It was working fine until I downloaded the most recent firmware update. Now I get a message the printer doesn't recognize my ink cartridges. I now have two Epson printers that have been turned into expensive paperweights by Epson. Since I purchased the printers shouldn't it be my decision to choose what ink I want to us and shouldn't it be my decision as to when the ink pads are too full? Am I being forced to contribute to Epson company greed or am I entitled to the freedom of choice? It used to be, "What's mine is mine," but now it seems that "What's mine is ours." A new sales slogan for Epson, "Making America great again, one sucker at a time."
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ID
#1331898 Review #1331898 is a subjective opinion of poster.
Product
Epson Xp-640 Printer
Reason of review
Bad quality
1.3
Details
Epson printers XP640 are rigged to also use the color ink and photo ink cartridges when you are only printed in black to deplete and scam you into paying over $50 to replace the color ink cartridges and photo cartridges that you did not use or need. Which I will not do.
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ID
#1268489 Review #1268489 is a subjective opinion of poster.
Location
Torrance, California
Product
Epson Xp-640 Printer
Cons
  • Rig printers to use ink cartridges you don t need or use rip off
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Epson - Updated software causes printer unusable

2.0
Details
Recently, my printer continually had messages telling me to download a software "update". I finally did that. After the download, the printer stopped working altogether, with a messaage "Ink cartridge is not recognized". Curiously, 2 were recognized and 3 were not. These cartridges were purchased from competitors to Epson. After several hours on the phone with Epson's technical support, they determined that I should buy all original Epson ink ($80, which is more than the printer cost) and then if it still didn't work, to call them back. I was very astonished by this advice and asked to speak to a manager. She said that she could not transfer my call. Really? No managers at Epson customer service call centers? My printer worked perfectly fine before the "update". DON'T BUY EPSON, THEY TRAP YOU INTO BUYING THEIR OVERPRICED INK!
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1 comment
Anonymous
#1454050

Same thing just happened to me worked fine until update

ID
#1220419 Review #1220419 is a subjective opinion of poster.
Product
Epson Xp-640 Printer
Cons
  • Company policy-- lack of fair trade practices
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Stopped working after Epson update.

1.0
Details
Printer worked fine. Installed epson recommended update. Printer stopped working immediately after update. Will not allow cartridges that were working prior to update. Epson nailed me/us, now I have to buy 75.00 Epson ink to make it work again. Yes I did call their fixit line, said buy new ink (Epson). I’m in the market for a new printer instead Epson “shitholes”
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ID
#1171128 Review #1171128 is a subjective opinion of poster.
Location
San Jose, California
Product
Epson Xp-640 Printer
Reason of review
Bad quality
New XP-640 Printer software and update isn't any good. We've just installed a NEW XP-640 printer on a Win XP SP3 PC. The install went well and the printer alignment and test prints are good. It prints fine from Photoshop. However, some of the the Epson software isn't...
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ID
#995120 Review #995120 is a subjective opinion of poster.
Product
Epson Xp-640 Printer
Reason of review
BAD software and update service
Preferred solution
Redesign product software suite. Current one is TERRIBLE!

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