Product: Epson Technical Support Rating: 2 Stars Clear all filters (2 of 5 reviews match)
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Resolved
1.6
Details

Update by user Oct 15, 2018

I just explained how it was resolved in my update for 10/15.2018. Thank you!

Update by user Oct 15, 2018

First, I apologize with my whole heart for not following up, so this matter can be marked as resolved and put an end to it. Yes it was resolved, but I am sure Epson continues the practice of...

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Review
#1283182 Review #1283182 is a subjective opinion of poster.
Service
Epson Technical Support
Pros
  • Double sided scanning
  • Printer
  • To be determined
Cons
  • Illegal nature of their practices
  • Experience with possible fraud
  • Customer service representatives are liars
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Epson Printer Probems
  • Unethical Move By Company

Epson - Warning: Tech Helper Gave Bad Advice and wanted to charge $299 for services I did not need

1.5
Details
I bought a new EPSON wifi printer/scanner. I had trouble getting the scanner set up so I used the EPSON CHAT option. The Chat person did nothing but take my phone number to have a technician call me. After allowing the tech to access my computer directly, the "senior tech" (James) told me the problem was that my "IP address was compromised and the Fire Wall was off", and he needed to reinstall my drivers for me--for $299!! I told him I needed a second opinion. Guess what? After hanging up I uploaded the CD and re installed drivers. I quickly got the scanner working on my own. Then I checked with Best Buy and they told that Mac computers DONT USE A FIREWALL option. The tech knew I was on a MAC! EPSON outsources their support to questionable consultants! I felt like I was talking to a con man.
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Review
#1110567 Review #1110567 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service
Preferred solution
I suggest Epson search for a new technical support team.

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts