Product: Epson Technical Support Clear all filters (5 of 5 reviews match)
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Resolved
1.6
Details

Update by user Oct 15, 2018

I just explained how it was resolved in my update for 10/15.2018. Thank you!

Update by user Oct 15, 2018

First, I apologize with my whole heart for not following up, so this matter can be marked as resolved and put an end to it. Yes it was resolved, but I am sure Epson continues the practice of...

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Review
#1283182 Review #1283182 is a subjective opinion of poster.
Service
Epson Technical Support
Pros
  • Photo prints
  • Double sided scanning
  • To be determined
Cons
  • Illegal nature of their practices
  • Experience with possible fraud
  • Customer service representatives are liars
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Epson Printer Probems
  • Unethical Move By Company
I bought an Epson WF3640 all-in-one printer which has proven to be the worst office equipment I ever experienced. Everything from loading the paper trays to deciding when to replace ink cartridges is a pain - not worth the time to research the answer. The Epson website...
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Review
#1162049 Review #1162049 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service

Dealing with *** at EPSON in the Philippines NEVER AGAIN!

Bought new WF2750. The supplied software apparently out of date, updates automatically. NEVER FUNCTIONS PROPERLY on either of 2 computers. Won't connect wireless or w/ USB. I have bought Epson/Seiko for years, BUT NEVER AGAIN. Apparently the Japanese no longer do quality control and send out crap. Then make you waste time with tech support if you can understand them. No more. If I wanted to talk to tech support I can't understand, I would call Japan directly. I either talk to tech support in the US or I do not buy the product! I have now spent 2 days trying to get the printer to work, and I could have better spent the time buying a more expensive printer from a competent manufacturer. I also own a WF7510 all in one that worked out of the box. Now they should take their production staff and put them in a box, and bury it.
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Review
#1116521 Review #1116521 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service
Loss
$75
Preferred solution
NOTHING, I just wanted my printer to work. Now I want nothing from EPSON

Epson - Warning: Tech Helper Gave Bad Advice and wanted to charge $299 for services I did not need

1.5
Details
I bought a new EPSON wifi printer/scanner. I had trouble getting the scanner set up so I used the EPSON CHAT option. The Chat person did nothing but take my phone number to have a technician call me. After allowing the tech to access my computer directly, the "senior tech" (James) told me the problem was that my "IP address was compromised and the Fire Wall was off", and he needed to reinstall my drivers for me--for $299!! I told him I needed a second opinion. Guess what? After hanging up I uploaded the CD and re installed drivers. I quickly got the scanner working on my own. Then I checked with Best Buy and they told that Mac computers DONT USE A FIREWALL option. The tech knew I was on a MAC! EPSON outsources their support to questionable consultants! I felt like I was talking to a con man.
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Review
#1110567 Review #1110567 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service
Preferred solution
I suggest Epson search for a new technical support team.
3.3
Details
I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800 number staples gave me for tech support and tech support was trying to take over my computer and sell me a program. Your tech support use to use honest...
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1 comment
Anonymous
#1346904

I agree! When I had my problem 5 days ago I first turned down the offer from the indian or phillipino tech support company ($150) to complete a "fixation" on my computer.

But when I couldnt get the printer problems fixed on my own i called back and just forked over the dough even though it really felt like some sort of scam.

now a few days later i'm having more problems and dont know if i should go back to them or if they'll make it worse. ug

Review
#915382 Review #915382 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts