I was scammed by Epson technician.

Be careful when you call for help, to fix your new Epson printer. I was scammed. My printer was fixed, after I paid $199 for a one year protection service. Four months later, these technician called me and wanted more money.

User's recommendation: Call the manufacturer. Not a scammer from computer.

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1 comment
#1959973

Hello. No, never heard from the Epson Company.

I just don't want anyone getting scammed like I did. I thought that I was calling Epson for a printing problem.

Received phone number by looking on Goggle. These people called me a few months later and wanted more money (better protection coverage).

ID
#2271062 Review #2271062 is a subjective opinion of poster.
Service
Epson Technical Support
Cons
  • Technician scammer
  • Help you receive from google
  • Technician scam
Loss
$199
Preferred solution
Let the company propose a solution

Wish to sell my epson 11880 due to poor service by Epson

I am a customer in India who has been using an Epson 11880 for the last 3 years. There has been an issue in it since 10th Jan 2020. i have been made to run around in circles for the same - first told that its a head issue, then told that the pump is spoilt and now they tell me they cannot figure out what is wrong. I would like to sell the machine and wanted to know if there is any thing Epson can do to help since its a large format printer. I have the relevant messages and the communication. I am greatly upset and disturbed by this last 10 months attitude of Epson service centre here. Hoping someone can help me considering I have been a customer for the last 4-5 years.
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ID
#2250972 Review #2250972 is a subjective opinion of poster.
Location
Visakhapatnam, Andhra Pradesh
Service
Epson Technical Support

NEVER EPSON AGAIN

Total friggin scam!!! You cannot print in black and white and when you replace the cartridges if you dont get them from epson then the printer wont read them!!!!
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ID
#1692004 Review #1692004 is a subjective opinion of poster.
Service
Epson Technical Support
Pros
  • Reasonable ink cartridge replacement
Cons
  • Ink guzzler
Reason of review
Poor customer service
Loss
$149
Preferred solution
Full refund

Epson - No customer service for a defective ink cartridge

Opened up a factory sealed Cyan ink cartridge. My printer didn't recognize it. I opened up an identical factory sealed cartridge which worked fine. I bought the items for my home office more than a month prior, so it was outside the Amazon return window. The defective cartridge is well within the 2020 expiration date. I called Epson. I was told to return it to Amazon, and I explained why I could not. The rep said "We will send a tech to your office for a fee". Of course this is a $17 item and the fee far exceeds that, and it's the wrong "solution". Then I posted on Facebook and contacted them through FB messenger. On Nov 21 they replied they would have an answer soon. I contacted them 4 more times and finally the same form mail response Dec 3. It's Dec 11. No response. All I want is a replacement for their defective item.
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ID
#1421115 Review #1421115 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Epson Technical Support
Pros
  • Printer
Cons
  • Defective ink cartridge
Reason of review
Poor customer service
Loss
$17
Preferred solution
Full refund
Update by user Oct 15, 2018

I just explained how it was resolved in my update for 10/15.2018. Thank you!

Update by user Oct 15, 2018

First, I apologize with my whole heart for not following up, so this matter can be marked as resolved and put an end to it. Yes it was resolved, but I am sure Epson continues the practice of...

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Resolved
ID
#1283182 Review #1283182 is a subjective opinion of poster.
Location
Torrance, California
Service
Epson Technical Support
Pros
  • Double sided scanning
  • Printer
  • To be determined
Cons
  • Customer service representatives are liars
  • Experience with possible fraud
  • Illegal nature of their practices
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
I bought an Epson WF3640 all-in-one printer which has proven to be the worst office equipment I ever experienced. Everything from loading the paper trays to deciding when to replace ink cartridges is a pain - not worth the time to research the answer. The Epson website...
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ID
#1162049 Review #1162049 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service

Dealing with *** at EPSON in the Philippines NEVER AGAIN!

Bought new WF2750. The supplied software apparently out of date, updates automatically. NEVER FUNCTIONS PROPERLY on either of 2 computers. Won't connect wireless or w/ USB. I have bought Epson/Seiko for years, BUT NEVER AGAIN. Apparently the Japanese no longer do quality control and send out crap. Then make you waste time with tech support if you can understand them. No more. If I wanted to talk to tech support I can't understand, I would call Japan directly. I either talk to tech support in the US or I do not buy the product! I have now spent 2 days trying to get the printer to work, and I could have better spent the time buying a more expensive printer from a competent manufacturer. I also own a WF7510 all in one that worked out of the box. Now they should take their production staff and put them in a box, and bury it.
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ID
#1116521 Review #1116521 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service
Loss
$75
Preferred solution
NOTHING, I just wanted my printer to work. Now I want nothing from EPSON

Epson - Warning: Tech Helper Gave Bad Advice and wanted to charge $299 for services I did not need

I bought a new EPSON wifi printer/scanner. I had trouble getting the scanner set up so I used the EPSON CHAT option. The Chat person did nothing but take my phone number to have a technician call me. After allowing the tech to access my computer directly, the "senior tech" (James) told me the problem was that my "IP address was compromised and the Fire Wall was off", and he needed to reinstall my drivers for me--for $299!! I told him I needed a second opinion. Guess what? After hanging up I uploaded the CD and re installed drivers. I quickly got the scanner working on my own. Then I checked with Best Buy and they told that Mac computers DONT USE A FIREWALL option. The tech knew I was on a MAC! EPSON outsources their support to questionable consultants! I felt like I was talking to a con man.
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ID
#1110567 Review #1110567 is a subjective opinion of poster.
Service
Epson Technical Support
Reason of review
Poor customer service
Preferred solution
I suggest Epson search for a new technical support team.
I had a difficult time getting the printer and mac computer working due to poor to no instructions. I called the 800 number staples gave me for tech support and tech support was trying to take over my computer and sell me a program. Your tech support use to use honest...
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1 comment
#1346904

I agree! When I had my problem 5 days ago I first turned down the offer from the indian or phillipino tech support company ($150) to complete a "fixation" on my computer.

But when I couldnt get the printer problems fixed on my own i called back and just forked over the dough even though it really felt like some sort of scam.

now a few days later i'm having more problems and dont know if i should go back to them or if they'll make it worse. ug

ID
#915382 Review #915382 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Epson Technical Support
Reason of review
Poor customer service

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