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Ordered printer from Epson Canada, no printer but money gone

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I ordered a 4550 ecotank printer on the 10th of Oct. Receiced confirmation number and money came off my prepaid credit card. On the 16th I called to see when the printer would arrive and was told the order was cancelled by my bank. This is not possible as the card is not associated with my bank. I called Visa and they have me the reference and authorization numbers. Called Epson back and again was told that the money wasn't taken and the order was cancelled by bank. I called Visa again and relayed what Epson said. Visa informed me that no, the order wasn't cancelled by any bank and that it was Epson that cancelled the order but didn't complete something properly which is why the funds haven't been returned. So now I have no printer and I'm out hundreds of dollars until I can get Epson to acknowledge that they screwed up.
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Review
#1116262 Review #1116262 is a subjective opinion of poster.
Service
Epson Shipping Service
Reason of review
Order processing issue

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