Product: Epson Printer Clear all filters (61 of 61 reviews match)
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I bought a WF-3640 from Costco. My use of the printer is very minimal but the unit failed within warranty period. I got a refurbished replacement eventually. However, it failed again within one month. I called the customer support, asking for a reasonable resolution. I...
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Anonymous
Anonymous

I too had a similar experience. Epson Customer service is horrible!!

1.0
Product
Epson Printer
I didn't like
  • Product
  • Customer care
#726313

Purchased one thinking it was going to work in occasional use. Within 30 days after warranty expired the logic board went bad. Epson said that model they will not stand behind. I suppose $300 is too cheap for them to fix. Printer was rated for heavy use, I did heavy...
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3.0
Product
Epson Printer
I didn't like
  • Does not care about their products working for the consumer
#726227

Never buy an epson printer

I have printed probably about 5 times since buying this printer. The first time I ran out of ink. After printing a contract. I bought a new set of ink, probably spent about 50.00 dollars, yesterday and I am out of ink already. I printed only 4 times on it and not any thing lengthy, some recipes on index cards. I am out of ink already in one day. This is a piece of *** printer. I have never reviewed anything but felt I had to to deter people from spending money on this. Do not buy this. You are better off purchasing a printer that uses a toner cartridge. I know its a bit expensive but it is cost effective. Do not buy an Epson if you don't want to be spending 50 bucks 2x a week.
1.0
Details
Product or Service Quality
Kitsap County, Washington
Product
Epson Printer
I didn't like
  • Product
#691640
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Epson - Always a "Software Update" and it still never works

Had a Epson 3000 for years, it finally stopped working because Epson chose not to update the drivers for new operating system. Got a new Epson Artisan 1430 - needed something to tile logos on 11x 17 paper. Box says it will do it. Two printers later, (Yes, I sent them back after the Techs couldn't fix the problem over the phone), I find I'm now out of waurentee, and it has still, to this day, not been able to print an 11 x17 page of paper. Thanks Epson for promising, and NEVER delivering. Tech have claimed the problem was the paper was Plain instead of Glossy. Techs have claimed it was the computer, (Changed out computer, and even bought a new one, still didn't work). Techs have claimed it Always needs to be updated software. Techs don't know ***!
1.0
Details
Customer service
Product or Service Quality
Yacolt, Washington
Product
Epson Printer
#689713
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I have gone through 3 epsons wf 3620 I have spent 100's of dollars on ink and cant get the thing to print.it takes so much ink to get the print head unclogged or aligned that by the time you are finished you are out of ink and it still does not print then you spend...
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Anonymous
Mike

My Epson 3620 is a piece of junk! Im very frustrated and pissed off! Epson was no help! I havent gone through a set of cartridges and the thing stopped printing properly!

Anonymous
Anonymous

Agree...absolute ***

1.0
Greenville, California
Product
Epson Printer
I liked
  • Answered the phone
I didn't like
  • Printer is junk
#650633

Epson - Can't print in black and white because color Cartridge is expended!

I bought this printer Epson XP-315 hardly used it, then the black Cartridge was expended and i bought a new one, guess what, the colored one is also expended and now my printer is blocked in a mode that i need to buy all the other colored Cartridges just to PRINT IN BLACK AND WHITE! I feel used just spend alot of money on Cartridges for nothing. Complete SCAM, how are they alowed to do this!!! I just wanna cry, I had an important paper to print in black and white, and have a printer at home that DOESN'T PRINT! Feel so frustraded..
Portimão, Faro District
Product
Epson Printer
I didn't like
  • I dont like to be scammed
#641378
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Epson - Constantly in need of repair

Epson printers are horrible. My Espon Artison printer is constantly giving error messages. Called the company. They were not going to cover the cost of repair. They offered a 15% discount on the purchase of another Epson. Why in the world would I buy another Epson? They are lemons. The ink costs are astronomical and the printer constantly is telling me I am low on ink! It constantly tells me there are printer jams when there are none. It now has stopped working completely!! It is only 2 years old!! I understand that there has to be a limit to warranties. But they have to come up with better solutions. AVOID EPSON PRODUCTS!!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Tecumseh, Ontario
Product
Epson Printer
I liked
  • Answered the phone
I didn't like
  • Printer is junk
#633194
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Epson is very very bad, I am hoping best buy kicks them out

I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know products have problem however customer service sucks. Fist you get some lower level person, then they send you to a second person. Keep in mind that you have already been in their q for five minutes. They need to get out of the printer biz. I am sure they are going to come back with some *** about how isolated this is, however looking at this site it seems like I am not alone
1.0
Details
Discounts and Special Offers
Price Affordability
Warranty
Product
Epson Printer
#567529
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I bought an Epson XP 820 printer at the Apple store in Dallas, Texas a few weeks ago. The printer was dead on arrival: the hard drive had failed. Epson sent me another one. It too arrived with a dead hard drive. The sent me a third - it was the wrong model and the...
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Product
Epson Printer
#560777
The Epson website didn't accept my address correctly so they cancelled my order without telling me. I waited almost a week before I called to see what the hold up was. Then, once I got that sorted out, they sent me a defective printer. I spent hours on the phone with...
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Anonymous
Anonymous

Finding big issues in repairing a EPSON premium home projection system in Kolkata India ..model EH DM 30 HD.4 months the guys have kept my projector in the name of repair and ...

1.9
Product
Epson Printer
#555053