Epson - Printer Review from Sunrise Manor, Nevada

2.3
Details
Have used my printer about 100 times and have owened my WF2540 for 19 months. Today I try to print all it will do is eject one page of paper then display "Out of Paper" I have tried to update the drivers the firm ware and reset the printers defaults. In every mode copy or print it does the same thing. All tech support tells me is it is out of warranty nothing we can do. But you can sent it to are service center for repair. At twice the cost of purchase! What a waste
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ID
#730278 Review #730278 is a subjective opinion of poster.
Location
Sunrise Manor, Nevada
Product
Epson Printer
Reason of review
Bad quality
1.0
Details
I bought a WF-3640 from Costco. My use of the printer is very minimal but the unit failed within warranty period. I got a refurbished replacement eventually. However, it failed again within one month. I called the customer support, asking for a reasonable resolution. I...
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1 comment
Anonymous
#1312320

I too had a similar experience. Epson Customer service is horrible!!

ID
#726313 Review #726313 is a subjective opinion of poster.
Location
Burlingame, California
Product
Epson Printer
Cons
  • Product
  • Customer care
Reason of review
All of the above
Loss
$200
Preferred solution
Full refund

Epson WF4630 A Waste!

3.0
Details
Purchased one thinking it was going to work in occasional use. Within 30 days after warranty expired the logic board went bad. Epson said that model they will not stand behind. I suppose $300 is too cheap for them to fix. Printer was rated for heavy use, I did heavy scanning and light printing and it went bad quick, just not within warranty period. Don't buy it, its a waste and Epson won't stand behind it. Funny, if it carries a name of Work Force you would think it could stand up to a light printing load and a heavy scan load. It did not stand up at all. They are not dependable. If you buy one, you better not depend on it.
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ID
#726227 Review #726227 is a subjective opinion of poster.
Location
Gaffney, South Carolina
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Bad quality
Loss
$299
Preferred solution
Send me a new logic board to replace the one going bad

Never buy an epson printer

1.0
Details
I have printed probably about 5 times since buying this printer. The first time I ran out of ink. After printing a contract. I bought a new set of ink, probably spent about 50.00 dollars, yesterday and I am out of ink already. I printed only 4 times on it and not any thing lengthy, some recipes on index cards. I am out of ink already in one day. This is a piece of *** printer. I have never reviewed anything but felt I had to to deter people from spending money on this. Do not buy this. You are better off purchasing a printer that uses a toner cartridge. I know its a bit expensive but it is cost effective. Do not buy an Epson if you don't want to be spending 50 bucks 2x a week.
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ID
#691640 Review #691640 is a subjective opinion of poster.
Location
Kitsap County, Washington
Product
Epson Printer
Cons
  • Product
Reason of review
Item is a waste of money I have spent over 200.00 already
Loss
$200
Preferred solution
Full refund

Epson - Always a "Software Update" and it still never works

1.0
Details
Had a Epson 3000 for years, it finally stopped working because Epson chose not to update the drivers for new operating system. Got a new Epson Artisan 1430 - needed something to tile logos on 11x 17 paper. Box says it will do it. Two printers later, (Yes, I sent them back after the Techs couldn't fix the problem over the phone), I find I'm now out of waurentee, and it has still, to this day, not been able to print an 11 x17 page of paper. Thanks Epson for promising, and NEVER delivering. Tech have claimed the problem was the paper was Plain instead of Glossy. Techs have claimed it was the computer, (Changed out computer, and even bought a new one, still didn't work). Techs have claimed it Always needs to be updated software. Techs don't know ***!
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ID
#689713 Review #689713 is a subjective opinion of poster.
Location
Yacolt, Washington
Product
Epson Printer
Reason of review
Damaged or defective
1.0
Details
I have gone through 3 epsons wf 3620 I have spent 100's of dollars on ink and cant get the thing to print.it takes so much ink to get the print head unclogged or aligned that by the time you are finished you are out of ink and it still does not print then you spend...
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2 comments
Anonymous
#1551711

My Epson 3620 is a piece of junk! Im very frustrated and pissed off!

Epson was no help! I havent gone through a set of cartridges and the thing stopped printing properly!

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ID
#650633 Review #650633 is a subjective opinion of poster.
Location
Greenville, California
Product
Epson Printer
Pros
  • Answered the phone
Cons
  • Printer is junk
Reason of review
Bad quality

Epson - Can't print in black and white because color Cartridge is expended!

I bought this printer Epson XP-315 hardly used it, then the black Cartridge was expended and i bought a new one, guess what, the colored one is also expended and now my printer is blocked in a mode that i need to buy all the other colored Cartridges just to PRINT IN BLACK AND WHITE! I feel used just spend alot of money on Cartridges for nothing. Complete SCAM, how are they alowed to do this!!! I just wanna cry, I had an important paper to print in black and white, and have a printer at home that DOESN'T PRINT! Feel so frustraded..
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ID
#641378 Review #641378 is a subjective opinion of poster.
Location
Portimão, Faro District
Product
Epson Printer
Cons
  • I dont like to be scammed
Reason of review
Poor customer service
Loss
$125

Epson - Constantly in need of repair

1.0
Details
Epson printers are horrible. My Espon Artison printer is constantly giving error messages. Called the company. They were not going to cover the cost of repair. They offered a 15% discount on the purchase of another Epson. Why in the world would I buy another Epson? They are lemons. The ink costs are astronomical and the printer constantly is telling me I am low on ink! It constantly tells me there are printer jams when there are none. It now has stopped working completely!! It is only 2 years old!! I understand that there has to be a limit to warranties. But they have to come up with better solutions. AVOID EPSON PRODUCTS!!
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ID
#633194 Review #633194 is a subjective opinion of poster.
Location
Tecumseh, Ontario
Product
Epson Printer
Pros
  • Answered the phone
Cons
  • Printer is junk
Reason of review
Damaged or defective
Loss
$200

Epson is very very bad, I am hoping best buy kicks them out

1.0
Details
I am now on my second printer in 25 days. Today I will be bring this back to best buy and buying anything but. I know products have problem however customer service sucks. Fist you get some lower level person, then they send you to a second person. Keep in mind that you have already been in their q for five minutes. They need to get out of the printer biz. I am sure they are going to come back with some *** about how isolated this is, however looking at this site it seems like I am not alone
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ID
#567529 Review #567529 is a subjective opinion of poster.
Location
Lakeville, Minnesota
Product
Epson Printer
Loss
$250

DON'T BUY EPSON PRINTERS UNTIL YOU HAVE READ THIS

I bought an Epson XP 820 printer at the Apple store in Dallas, Texas a few weeks ago. The printer was dead on arrival: the hard drive had failed. Epson sent me another one. It too arrived with a dead hard drive. The sent me a third - it was the wrong model and the touch screen wouldn't work. The sent me a fourth- again the touch screen didn't work. Needless to say, they don't give refunds. I am waiting on my fifth. They say it will be tested before it will be sent to me - who knows. All I can assume is that there are serious design flaws in this model or there is some warehouse scam in which they keep sending computers broken computers until someone accepts them. WHATEVER YOU DO, DON'T BUY EPSON PRINTERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#560777 Review #560777 is a subjective opinion of poster.
Location
Richardson, Texas
Product
Epson Printer
Reason of review
Damaged or defective
Preferred solution
Full refund

Epson doesn't have a Customer Service department???

1.9
Details
The Epson website didn't accept my address correctly so they cancelled my order without telling me. I waited almost a week before I called to see what the hold up was. Then, once I got that sorted out, they sent me a defective printer. I spent hours on the phone with them. Apparently they don't have a customer service department. They scheduled delivery of a new printer on Remembrance day. I got shifted to five different agents, one of whom gave me a customer service phone number that was not in service. Needless to say I am fed up.
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1 comment
Anonymous
#1083277

Finding big issues in repairing a EPSON premium home projection system in Kolkata India ..model EH DM 30 HD.4 months the guys have kept my projector in the name of repair and they could find a clue as what to do ..

now They say Epson dont have spares to repair the 3 yr old projector.

I wish to sue the company if they cant help me out.

scpattnayak@yahoo.com

product is at HI tech service . A auth Service outlet of Epson.

KOLKATA .

India.

Can anybody help me to raise my issue to their global head office guys

ID
#555053 Review #555053 is a subjective opinion of poster.
Location
Hopington, British Columbia
Product
Epson Printer

Epson Printer Review

Worst printer I have ever owned!
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ID
#538899 Review #538899 is a subjective opinion of poster.
Location
Melbourne, Victoria
Product
Epson Printer

Epson - First unit DOA. Replacement DOA. WF-3640 SUCKS!

I bought a new WF-3640 from Amazon. It could not complete the start-up cycle with paper jam messages, yet no paper installed!! Got a replacement from Epson. Can't complete the set up cycle - -grinding noises, error messages and eventually paper jam messages again!! I am sending them both back and going with another brand. I found a handful of other reviews with the EXACT same problem on Amazon. Must be a major quality control issue at the factory. Did I mention that I had to spend 30 mins on the phone with tech support for EACH problem. I had to repeat my name and info to the guy about three times and he still got it wrong!
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2 comments
Anonymous
#892244

I'm sorry you've had such bad luck with Epson. My first Epson lasted 8 years and never had an issue.

After trying several others and returning them, I purchased another Epson before Christmas last year, and it works like a dream, and when the time comes again, I'll probably purchase another.

It very well could be a batch issue, but whatever the problem, I hope you've found one by now that works well for you.

Anonymous
#892237

I am on my fourth unit -- exact same issue!!!

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ID
#536135 Review #536135 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Epson Printer

Epson - End of ink pad life death threat

I will never again buy an epson product. As my printer is dead to me, so also is epson. They have made an enemy for life. epson 800 give an end of life pad warning before it shut down my printer. I will be shorting their stock in the morning. You want to play. Here I come. I see that epson wants to be my beach, so shall it be. When your stock rolls over, you will know why and you will know who. In having a printer for less that 2 years and have it lock up because of corporate greed and then hold you hostage. I believe you know where you can place your ink pads now. Have a nice day.
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ID
#530006 Review #530006 is a subjective opinion of poster.
Location
Wrexham, Wales
Product
Epson Printer
Reason of review
Damaged or defective
Loss
$300
Upon purchasing this machine, I had high hopes because of the new technology that was touted regarding this printer. It's not exactly a user friendly machine, but I was willing to work with it. The problem was that with all its fancy bells and whistles - it would not...
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1 comment
Anonymous
#1046625

Same thing is happening to me this very instant, Ive just finished installing it. The people at Staples say you can return it before 15 days, the problem is !I DON'T HAVE *** TIME! This was a total waste of valuable time!

ID
#526665 Review #526665 is a subjective opinion of poster.
Location
Street, England
Product
Epson Printer
Reason of review
Poor customer service
Loss
$75
Preferred solution
If Epson paid for the return shipping, I would consider that GOOD and DECENT customer service. To deny a customer return shipping charges because its 37 days instead of 30 is a case of Customer Neglect and lack of care.