I bought an Epson WF-2650.....it's a piece of ***....the main issue is there are 3 individual color cartridges and if any one of them run out YOU CAN'T PRINT IN BLACK! It is also wierd and complicated to get to function....it is the worst piece of equipment I have ever...
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2 comments
Anonymous
#1149982

I agree. I thought Epson was a company that focused their business on printers. This is so *** hard to use with the *** 1" x 2" menu screen that I always want to smash it to the floor every time I use it.

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ID
#821702 Review #821702 is a subjective opinion of poster.
Location
Boca Raton, Florida
Product
Epson Printer
Cons
  • Waste money
  • Cant print black when any three color cartridges are out
  • Printer is junk
Reason of review
printing in black when out of color
Loss
$120
Preferred solution
Full refund

Epson - Ink Delivery

1.8
Details
Ordered ink from Epson website with the promise of 3-4 business day delivery. 8 business days later the ink arrived. Every time I called Epson they claimed it should arrive tomorrow. They even stated this on a Friday, my reply was that Purolator does not deliver on Saturdays. Epson eventually blamed Purolator. After speaking with Purolator they confirmed Epson was at fault due to USA shipping into Canada which takes longer than 3-4 business days (which I believe). I asked Epson to make things right by refunding a portion of what I paid as they broke the agreed contract between buyer and seller. Answer from them was they did nothing wrong and will not! Shame on Epson... buyer beware. Next time I will go to Staples, Costco, Best Buy or other to buy my ink. Next all in one printer will not be an Epson with service and deception like this!
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ID
#810243 Review #810243 is a subjective opinion of poster.
Location
Vancouver, British Columbia
Product
Epson Printer
Reason of review
Problem with delivery

Epson - Printer Review from Riverdale, Georgia

I purchased a Epson printer last week. Was having a issue with it printing. Called your troubleshooting staff and I got someone overseas. He was rude and not helpful at all. He had me doing some stuff so he can control my computer. After I refused to buy what he offered he added a sign up option to my computer which I never had to do. Now can't use my computer and have to get that sign on deleted from my computer. Very dissatisfied customer.
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ID
#793139 Review #793139 is a subjective opinion of poster.
Location
Riverdale, Georgia
Product
Epson Printer
Reason of review
Poor customer service

EPSON XP 400

I'm delighted to have the opportunity to talk about EPSON products. Please don't waste your money. I bought an EPSON printer at Best Buy when I bought a new Apple Mac for about fifteen hundred and thought I'd get a printer with the computer. I hooked up the printer and it did not work. I contacted EPSON and they did not want me to return the printer but instead they sent me another printer and that printer did not work. I don't know whether to take the two printers to Best Buy and say you are selling garbage and I won't shop in your store unless you take the product off of the shelf and I'm sure my complaint will be ignored and some other customer will be writing a letter like this after me sometime. Don't know if this is garbage from China but EPSON is out to lunch as far as quality control and customer service. I'm retired and living on a fixed income and I can't afford to waste or thrown away money and I'm really sick of the shoddy corporations seeing the American public as suckers for this kind of bad product hit and run salesmanship. Integrity matters and so does selling products that work.
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ID
#781438 Review #781438 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Epson Printer
Pros
  • Reasonable ink cartridge replacement
Reason of review
Damaged or defective
Preferred solution
Full refund

Epson - Useless technical support

1.4
Details
Printer worked fine until it didn't. I had an error message 0x9d where it told me to restart my printer. After doing so, it prompted me to replace each ink cartridge until all were replaced and then the error message kept popping up. I called epson- they replaced ONE CARTRIDGE to figure out the problem which I already knew. Epson said the printer was broken (DUH) and I could bring it to a service center or purchase a new one through the loyalty program. I said all I want is my money back for my ink. They wouldn't refund me. I don't want a new printer- I just want my money back! I AM NEVER BUYING EPSON AGAIN. Not only was technical support useless, they also spoke to me like I was a child and have never handled a printer before.
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ID
#777495 Review #777495 is a subjective opinion of poster.
Location
Perth Amboy, New Jersey
Product
Epson Printer
Pros
  • To be determined
Cons
  • Keep asking for ink after replaced already
  • Wasted valuable time
Reason of review
Bad quality
Loss
$50
Preferred solution
Full refund

Epson - PROBLEM YOUR SERVICE

EPSON PRINTER LQ50.SERIAL NUMBER.MWCY014022. MY, OLD COMPLAIN NO: 1987627 DATED ON 05/12/15. & NEW COMPLAIN NO:2047035 DATED ON 17/12/15. I COMPLAINED ON ABOVE DATES BUT THEY DON'T SORT OUT TILL NOW. TODAY I CONTACT HIM AGAIN TO SORT OUT IT BUT THEY TOLD ME SAME ANSWER AS BEFORE. I AM ALSO TRYING TO TALK WITH SENIORS BUT HE NOT TAKE HIS RESPONSIBILITY AND ANSWERE ME LIKE A CHILD. PLEASE ACCEPT MY EXPERIENCE AND SORT IT RAPIDLY PLEASE ITS URGENT.I AM COMPLAIN AGAINST YOU IN CONSUMER COURT. SO PLEASE
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ID
#768081 Review #768081 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Product
Epson Printer
Reason of review
Warranty issue

Epson - Horrible printer.

3.0
Details
Salesman assured me that this is the printer he'd buy for himself. I'm an American and I know nothing about these brands. Printer scans fine, and because that's what I mostly use it for, I didn't notice anything was wrong really. It was wonky and hard to deal with, but not anymore than my last printer. I HATE THIS THING. It won't copy, and when I tried to print big things, it won't let me. It keeps claiming that the papersize is wrong. I HATE, HATE, HATE this printer and I can't find my receipt and I spent too much money on this. I hope this company goes under. I've never been this angry.
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ID
#768052 Review #768052 is a subjective opinion of poster.
Location
Perth, Western Australia
Product
Epson Printer
Cons
  • Printing big projects
  • Product
  • Copier
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Full refund

Epson Printer - Not 1 bad epson but 4

2.3
Details
I purchased 3 Epson Workforce 4530 All-in-one printers and 1 2540 All-in-one. Two printers lasted 14 months, 1 lasted 9 months and the last never printed correctly from the beginning black or color (2540 Model). All seem to have the exact issue, the color cartridges begin to clog and remain clogged despite tireless cleaning efforts. All the 4530 Models will print in black ink but color has been useless. I am currently looking for additional printers to replace these and was interested in the new eco-printers. That is until I read the eco-printer reviews! Seems this is an ongoing issue the manufacture is obviously aware of. Customer service offered no resolution.
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ID
#767640 Review #767640 is a subjective opinion of poster.
Location
Chester, Virginia
Product
Epson Printer
Pros
  • Design
  • Reasonable ink cartridge replacement
Cons
  • Product lifespan
  • Ink head location
  • Clogged ink head
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution

Epson walking away again . . . SureColor P7000

1.0
Details
I have a SureColor P7000; a new product. Mine is now about 60 days old and I have used it successfully until today to print several hundred prints of varying sizes, including running about 200 sheets of Moab 8 1/2 x 11 paper through it. As of today, it no longer accepts the Moab paper and Epson refuses to address the likely sensor issue arguing that they only support their products with their own paper. I bought this printer; $3,500, because of an issue with a 4880 where I paid 275 to have Epson's 3rd party support come out to fix; they wanted $1,000 to fix a $2,000 printer. Now Epson is walking away from a brand new product . . . they are very polite but of no use. Don't buy Epson.
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ID
#761195 Review #761195 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Epson Printer
Cons
  • Repair process
  • Customer service
  • Warranty support
Reason of review
Poor customer service
Loss
$3500

Epson - The most ridiculous bizarre and frustrating problem ever

2.5
Details
This has to be the stupidest most screwed up situation ever. I have a Japanese EPSON LP-M20. One of its "features" is that it will print and scan PDF files to, and from a memory stick. Sounds pretty standard right. But here is the rub. If I create a PDF on my PC and stick it on a memory stick, the printer tells me that it is an "unrecognised format" and wont print. It will *ONLY* print a PDF from memory stick if that PDF was created by scanning to memory stick from the M20 printer itself. A thorough read of the manual confirms this fact. What the ***??? Not only do the motivation behind this astound me, the fact that this was discussed implemented and programmed into my printer by several people without anyone saying "Why the *** would we do that". Luckily my small school has become profitable enough to lease a professional small office printer, so the EPSON is getting the thorough smashing it deserves very soon.
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ID
#744323 Review #744323 is a subjective opinion of poster.
Location
Fukuoka, Fukuoka Prefecture
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Damaged or defective

Epson - Printer Review from Sunrise Manor, Nevada

2.3
Details
Have used my printer about 100 times and have owened my WF2540 for 19 months. Today I try to print all it will do is eject one page of paper then display "Out of Paper" I have tried to update the drivers the firm ware and reset the printers defaults. In every mode copy or print it does the same thing. All tech support tells me is it is out of warranty nothing we can do. But you can sent it to are service center for repair. At twice the cost of purchase! What a waste
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ID
#730278 Review #730278 is a subjective opinion of poster.
Location
Sunrise Manor, Nevada
Product
Epson Printer
Reason of review
Bad quality
1.0
Details
I bought a WF-3640 from Costco. My use of the printer is very minimal but the unit failed within warranty period. I got a refurbished replacement eventually. However, it failed again within one month. I called the customer support, asking for a reasonable resolution. I...
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1 comment
Anonymous
#1312320

I too had a similar experience. Epson Customer service is horrible!!

ID
#726313 Review #726313 is a subjective opinion of poster.
Location
Burlingame, California
Product
Epson Printer
Cons
  • Product
  • Customer care
Reason of review
All of the above
Loss
$200
Preferred solution
Full refund

Epson WF4630 A Waste!

3.0
Details
Purchased one thinking it was going to work in occasional use. Within 30 days after warranty expired the logic board went bad. Epson said that model they will not stand behind. I suppose $300 is too cheap for them to fix. Printer was rated for heavy use, I did heavy scanning and light printing and it went bad quick, just not within warranty period. Don't buy it, its a waste and Epson won't stand behind it. Funny, if it carries a name of Work Force you would think it could stand up to a light printing load and a heavy scan load. It did not stand up at all. They are not dependable. If you buy one, you better not depend on it.
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ID
#726227 Review #726227 is a subjective opinion of poster.
Location
Gaffney, South Carolina
Product
Epson Printer
Cons
  • Does not care about their products working for the consumer
Reason of review
Bad quality
Loss
$299
Preferred solution
Send me a new logic board to replace the one going bad

Never buy an epson printer

1.0
Details
I have printed probably about 5 times since buying this printer. The first time I ran out of ink. After printing a contract. I bought a new set of ink, probably spent about 50.00 dollars, yesterday and I am out of ink already. I printed only 4 times on it and not any thing lengthy, some recipes on index cards. I am out of ink already in one day. This is a piece of *** printer. I have never reviewed anything but felt I had to to deter people from spending money on this. Do not buy this. You are better off purchasing a printer that uses a toner cartridge. I know its a bit expensive but it is cost effective. Do not buy an Epson if you don't want to be spending 50 bucks 2x a week.
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ID
#691640 Review #691640 is a subjective opinion of poster.
Location
Kitsap County, Washington
Product
Epson Printer
Cons
  • Product
Reason of review
Item is a waste of money I have spent over 200.00 already
Loss
$200
Preferred solution
Full refund

Epson - Always a "Software Update" and it still never works

1.0
Details
Had a Epson 3000 for years, it finally stopped working because Epson chose not to update the drivers for new operating system. Got a new Epson Artisan 1430 - needed something to tile logos on 11x 17 paper. Box says it will do it. Two printers later, (Yes, I sent them back after the Techs couldn't fix the problem over the phone), I find I'm now out of waurentee, and it has still, to this day, not been able to print an 11 x17 page of paper. Thanks Epson for promising, and NEVER delivering. Tech have claimed the problem was the paper was Plain instead of Glossy. Techs have claimed it was the computer, (Changed out computer, and even bought a new one, still didn't work). Techs have claimed it Always needs to be updated software. Techs don't know ***!
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ID
#689713 Review #689713 is a subjective opinion of poster.
Location
Yacolt, Washington
Product
Epson Printer
Reason of review
Damaged or defective