DO NOT BUY AN EPSON PRINTER

1.0
Details
The worst printer, customer service and corporate staff. I have purchase not one but two Epson Printers and have had the same experience. I feel like a fool that I bought another one only to have similar issues and more importantly no satisfaction from the customer support or corporate. I just bought ink to only find this piece of junk cannot be fixed unless I pay for it. This is absurd that a billion dollar company from Japan does not stand by their products. I will do whatever I can to tell anyone and everyone I know to never buy an Epson. They left me no choice since they do not care about the consumer.
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ID
#1771676 Review #1771676 is a subjective opinion of poster.
Location
Huntington, New York
Product
Epson Printer
Cons
  • Ink
  • Corporate reaction
  • Customer support

Epson - Find something better.

There is a constant update required every time you go to use it. Then, there are error messages. When you go for support they try to get money to resolve the issue they created.
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ID
#1704455 Review #1704455 is a subjective opinion of poster.
Location
Commack, New York
Product
Epson Printer
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Epson 440

1.0
Details
Worst printer ever. Does not work with the correct cartridges and print quality is horrble Do not buy any products frim this company
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ID
#1691009 Review #1691009 is a subjective opinion of poster.
Location
Carrollton, Texas
Product
Epson Printer

Epson - Print Cartridges No Longer Working

1.6
Details
I just read that there is a class-action suit regarding your latest firmware update. Here's the downside to your stupid decision that limited printer cartridges to EPSON alone... You'll pay dearly in settling your lawsuit, plus, nobody is going to buy your printers and cartridges anymore. I have four printers that are going straight in the garbage tomorrow. Time to visit Costco and Sams Club and buy ANYTHING but Epson. Dumb decision. Whose idea was that?
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ID
#1680210 Review #1680210 is a subjective opinion of poster.
Location
Granite Bay, California
Product
Epson Printer
2.2
Details
Why I just bought 15 HPs to replace Epson ET-2750 s
Why I just bought 15 HPs to replace Epson ET-2750 s
Why I just bought 15 HPs to replace Epson ET-2750 s
ET-2750 is made in The Philippines by the same English speaking illiterates that man their Filipino call center. Bought15 Epson for my employees and 2 failed shortly ( 2 months ) after the warranty expired.... coincidence? Likely engineered. Both stopped printing and...
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1 comment
Peter S
#1701589

I don't "like" this printer which is why I'm selling the 13 that still work for junk and buying 15 HPs for my employees

ID
#1558490 Review #1558490 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printer
Reason of review
Damaged or defective
Loss
$4500
Preferred solution
Let the company propose a solution

Epson - Xp-830 printer

So far I have identified two major problems with this printer. First, it is impossible, so far as I can tell, to printer labels. 30 minutes on the phone with customer support and no solution. Here is a basic function, this printer can't do it, or if it can, figuring out how takes a monumental effort. Second, it has this great feature that when one color print cartridge is empty, you can't print AT ALL, even just in black. I didn't believe this when customer support told me. If I dare attempt anything more sophisticated than printing labels or printing when one just one cartridge is empty, I'm sure I'll find other problems with this truly horrible printer. Never again, never Epson. Do not buy anything these people make.
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ID
#1372659 Review #1372659 is a subjective opinion of poster.
Location
Alexandria, Virginia
Product
Epson Printer
1.0
Details
The faceless big business who offer lots and fulfil on very little. If they were a small company treating their client's ion this way they would fold. They have no idea what they are doing. They ask lots of questions, get you to reboot stuff which disconnects you from...
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ID
#1360852 Review #1360852 is a subjective opinion of poster.
Location
Guildford, England
Product
Epson Printer
Pros
  • Hewlett packard
Cons
  • Technical support
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Epson - Printers not working

1.8
Details
I bought an Epson 47??. After just a short time print nozzles failed. Print head cleaning function did nothing. Costco, thank God, took it back. Got the newer model that had just arrived. Neither document feeder nor print paper feeder worked no matter what grade and quality of paper I tried. Spent 2 hours on the phone with Epson only to be told what I know from the beginning: Hardware failure right out of the box! Costco to the rescue. Bought the new Ecotank 37??. Set it up, does not feed paper for scanning or copying purposes no matter what I try. Okay, so I am apparently stupid and insane for trying the same brand 3 times. Never had an issue with any of my HP's. Lesson learned but Epson should get out of the printer business! They obviously have no clue what they are doing!
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2 comments
Machele
#1472478

Hard to believe three different printers conspired to frustrate your printing career. Perhaps it's your computer or the settings, etc.? Go back to HP if you wish, Epson will survive.

Ruediger M
#1472629
@Machele

Hardly. Epson's own personnel diagnosed the issues as hardware failure, to use their term and I spent quite a bit of time with them on the phone as I don't have the time to run to Costco all the time.

Furthermore, if a printer/scanner pulls in or spits out 4 pages and more of any type paper, 20#, 24#, from different vendors right out of the box, it would be hard to blame settings or the paper either. I used Epson years ago with good results but today's machines are just flimsy and shoddily put together.

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ID
#1244534 Review #1244534 is a subjective opinion of poster.
Product
Epson Printer
Cons
  • Quality
Reason of review
Damaged or defective
Preferred solution
Full refund

Epson - Only prints yellow

1.0
Details
Epson fix your junk *** printers and stop ripping people off. knew i should of went with cannon. {{REDACTED}}
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ID
#1233693 Review #1233693 is a subjective opinion of poster.
Product
Epson Printer
Reason of review
Bad quality
2.8
Details
Company refused to offer any thing to compensate, not even a discount on purchase of new cartridges, as we tried tech support on phone and I proved through having to send emails and sending photos of proof of message that ink was not recognized and my time spent with tech support and complaints were not respected... DO NOT BUY EPSON...
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ID
#1212212 Review #1212212 is a subjective opinion of poster.
Location
El Segundo, California
Product
Epson Printer
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Price reduction
When the ink cartridge runs out, and you replace with a new cartridge fit per specifications, the printer does not recognize the new cartridge.It only recognizes the initial cartridges sent with a printer. They resent 2 refurbished printers and ll had the same software...
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ID
#1211236 Review #1211236 is a subjective opinion of poster.
Product
Epson Printer
Reason of review
Bad quality
2.3
Details
I have had to contact customer service multiple times over different issues.Only 1 of those times was it easy. They like to pick and choose which policies they want to enforce or follow. Ie regarding returns and return shipping costing more than item. ( check out...
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ID
#1050171 Review #1050171 is a subjective opinion of poster.
Product
Epson Printer
Reason of review
Return, Exchange or Cancellation Policy

Epson Printer Review

1.2
Details
New Epson printer, its junk ! Change ink and it says check needle or some garbage like that, 30 minutes still wont print. Go to make a simple copy, 15 minutes worth of prompts, settings, bs, wont copy....junk, junk, junk, junk.....never again......waste of money, going to buy an hp and throw this away, lesson learned!
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ID
#1003378 Review #1003378 is a subjective opinion of poster.
Product
Epson Printer
Reason of review
Bad quality

Epson - Printer Review

DUMB AND DEAF epson they don't have any CALIBER to give SERVICE to the customers after WARRANTY, the customers are left deserted. From last three and half months I am contacting epson for my All in one printer but these *** CREATURE are cancelling my complaint without any help. Never ever buy any of epson printers or products because of their poor service. For the same I posted comments on FB for their WEAK SERVICE but instead of helping me they have blocked me too.
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ID
#914252 Review #914252 is a subjective opinion of poster.
Location
Pasadena, California
Product
Epson Printer
Reason of review
Warranty issue

Epson - Load of Rubbish.

1.7
Details
Over many tens of years I have used Epson printers. Some were reasonable most were ***. Over the weekend I tried to print one label as many times I tried to put NEW cartridges into the THING it kept on saying cant see cartridges. I put several NEW ones into it and it still would not print. I have spoken to Epson several times in the past about inks and the have always given me the same answer. YOU ARE NOT COVERED IF YOU USE SPURIOUS INKS. What a load of Tosh .Millions of customers use none gen inks simply because manufactures inks are too expensive. Today was the last straw after talking to them, its in bits and in the bin. Smile Epson you just might be the next company to go Belly up with your arrogant attitude. You WONT be able to blame BREXIT for that one either !!!!!
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ID
#909762 Review #909762 is a subjective opinion of poster.
Location
Hove, Brighton And Hove
Product
Epson Printer
Pros
  • Breaking it into pieces
Cons
  • Keep popping up with error code at ink change
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Never buy Epson products again.