Product: Epson Printer Clear all filters (61 of 61 reviews match)
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$400 piece of junk made by Epson

I bought Aristan 1430 hoping to print some large format pictures. After 14 months and printing less than 200 pages waste ink has to be replaced (so said printer) and does not allow me to print anything. Old models had reset utility, but not this one, and the customer service is a *** joke. I refuse to paid for the repair plus the shipping cost to fix what was free before. They got greedy on inks, service and product providing cheap junk to loyal consumers. I hope they will go out of business soon. I was a big fan of Epson for years but from now on EPSON ID DEAD TO ME.
Product
Epson Printer
#469179
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Will never buy an Epson printer ever again. When one of the many ink cartridges are out the printer is in effect "dead" and will not let you print unless you replace the cartridge. Even if you have a full black cartridge. I wish I would have known this when buying...
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Anonymous
blaze

ME TOO!

Product
Epson Printer
#465006

Epson and Officemax doesn't honor their warrenty

On-line chat with Officemax service warrenty. Kandy: I will be happy to assist you. May I please have your full name, address, and phone number listed on the account please. JEFF NEWELL: jeff newell JEFF NEWELL: phone # withheld on this site JEFF NEWELL: is the account on the receipt? Kandy: No it would be your information. JEFF NEWELL: where is that? Kandy: I just need your current address. JEFF NEWELL: address withheld Kandy: Thank you Jeff. I show an Epson printer purchased on 7/15/13 for $179.99 is this correct? JEFF NEWELL: yes Kandy: Great! How can I help? JEFF NEWELL: printer will not copy, print not even a test page. I called Epson support they will not fix it unless I purchase a $99 service plan that last for 7 days Kandy: I am showing that you have a 1 year gaurantee with the manufacturer. Our coverage does not begin until 7/15/14. JEFF NEWELL: I talked to the tech at the store and the manager. They said if Epson refuses to honor ther warrenty I should call this number, the printer is usless at this point and I have an in home business that I have to have a printer Kandy: I understand your concern, but we can not file a claim until your plan begins. JEFF NEWELL: so officemax is ok that epson doesn't back there product and I'm out a $179 + tax printer Kandy: Again I apologize but I am not able to file a claim at this time. JEFF NEWELL: I'll have to share this with the net and as many other sources as I can
Product
Epson Printer
#458640
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Epson - Warranty does not inform property and printed is junk

Epson all in one XP-600 - Purchased May, 2013 - First of all, it drinks ink like it is free. Although the quality of the printing was never great, within five months it was printing worse. After cleaning the head and doing the nozzle check several times, the printer was printing only in red. I contacted online support, told them what the problem was and what I had done. They told me to clean the head and do a nozzle check again. So I did that. Didn't work. By now, I am almost out of black ink in a brand new Epson cartridge although I had not printed hardly anything. They then told me I could get a replacement. So I called and went through that process. Then I learned that in order for them to send me a replacement, I had to have a "hold" put on my credit card for the cost of the printer which they would then *** once I returned the defective unit in SEVEN days of receiving the new one. Now, under the provisions of the warranty, it states that "Epson requires a debit or credit card number to secure the cost of the replacement printer in the event that you fail to return the defective one" within "FIVE working days." It does not say that a charge will be made immediately and then removed. I have to trust them to provide a brand new replacement within 2 to 7 days and remove the charge when I return the old one, but there is no trust on the part of the company that sold this piece of junk.
Product
Epson Printer
#454544
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Epson - 30 day warranty nonsense

Bought a WF7510..let it sit in box while out of state and finally got around to using it after 50+ days. Didnt work well at all and after a week stopped all together. Technical support agreed to send a replacement. Sent a refurbished unit vs my brand new unit. Called for a RTA number and got the 30 day warranty nonsense. This smells like fraud using an arbitary 30 days from shipping or purchase to justify selling *** equipment and then not backing it up with similar new goods. I have purchased Epson products for 30 years but never again. Was looking at the R3000 and above. Will look elsewhere. Disappointment and inflexible sales people.
Product
Epson Printer
#447633
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Horrible about epson service ...

i have purchased a printer L110 about three months ago.then a problem started in printing(service centre said as head jam).i went to the service centre for that and leave it for a day.after having service when i took it to my home i saw they have finished all the ink of the tank!!!! i printed out max to max 200 pages and the ink was almost full when i took it to the service centre,when i asked to the service centre the said it is quite natural!!!!i have launched complaints to the company's customer care centre ,but they are still not responding to my complain.
Product
Epson Printer
#444198
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Epson - Highly dissatisfactory customer service and poor quality product

I bought a printer from epson, L100 model, from very beginning it demanded servicing every alternate month and the very next day of its warranty getting over, they blocked its printing skiing for servicing costing 500rs. I was agreeable to that also, but the customer servicing is so poor, u have to keep calling them, requesting them to send a support staff however, no one turns up, despite promising several days, the support staff is sooo rude and unmannered, they disconnect phons on the face, give no reference no. of complaint and are not at all supportive of helping the clients problem. Worst printers to buy in terms of after purchase servicing.
Product
Epson Printer
#433228
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From our email to Epson: We bought printer a few months ago. First cartridge did not last long, but we figured it was just a starter. Second one, #124 lasted about 2 weeks with well under the 200-300 black pages we should have gotten. We bought another which then...
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Anonymous
NEVER_BUY_EPSON

Just got off the phone with Epson customer service / technical service. Epson agent agrees that every single one of their printers will stop printing when one of the color car...

Product
Epson Printer
#393348

EPSON GOREGAON SERVICE CENTRE BAD

I PURCHASED FROM BIG BAZAR A EPSON ALL IN ONE PRINTER IN MAR 2102 WHICH STARTED GIVING THE TROUBLES FROM BEGINNING. IN 6 MONTHS TIME, BLANK PAGES STARTED TO PRINT SO REPLACED THE CARTRIDGES. SAME PROBLEM REPEATED IN 2 MONTHS, CALLED THE SERVICE AGENT WHO TOOK THE PRINTER, ORIGINAL BILL & WARRANTY CARD. SINCE 12TH DEC 2012, EPSON SERVICE CENTRE IN GOREGAON MUMBAI (ALKA) HAS JUST BEEN PROLONGING THE REPAIR. HEAD OF THE PRINTER NEEDS REPLACEMENT. SOMETIMES THE EXCUSE IS THAT THE BILL IS MISPLACED, OTHER TIMES THE WARRANTY SEEMS TO BE OVER ETC. ETC. IT IS A VERY BAD AFTER SALES SERVICE. A BIG NO TO EPSON PRINTERS
Product
Epson Printer
#375222
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My Epson Artisan 700 printer is just 4 years old, but apparently Epson has figured this to be long enough for their planned obsolescence to kick in. I received an error message from my printer saying: your ink pads are nearing the end of their service life. I tried...
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Anonymous
alq

You are a fool. 4 years is an eternity in a printers life.Buy a new printer and shut up.Yours is not a complaint. It is a wail ) and a useless one at that) in the night. 8) 8...

LadyScot
LadyScot

No different than every other electronic company out there. They are not meant to last forever, and if all you paid is $100, then you bought a disposable printer.

Product
Epson Printer
#367633