Epson - Printer dead for good after 4 years

My Epson Artisan 700 printer is just 4 years old, but apparently Epson has figured this to be long enough for their planned obsolescence to kick in. I received an error message from my printer saying: your ink pads are nearing the end of their service life. I tried contacting customer (HAHA!) service, and was told you are out of luck. Take your printer to one of our "service locations", each about an hours drive away (and I live in a major city, btw) want to ship instead? Well, those printers are heavy...how much do you think that will run you? Anyway, my choices are: drive/mail my prointer in to be repaired..prob looking at AT LEAST 100.00, OR buy a new printer. GUESS WHICH COMPANY WILL NEVER SEE MY BUSINESS AGAIN??? EPSON...YOU SUCK!!!!!
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2 comments
Anonymous
#582623

You are a fool. 4 years is an eternity in a printers life.Buy a new printer and shut up.Yours is not a complaint.

It is a wail ) and a useless one at that) in the night. 8) 8) 8) 8) 8) 8) 8) 8) 8) 8) 8)

Andrea
#582566

No different than every other electronic company out there. They are not meant to last forever, and if all you paid is $100, then you bought a disposable printer.

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ID
#367633 Review #367633 is a subjective opinion of poster.
Location
Rochester, New York
Product
Epson Printer

Epson printers suck!

I purchased an epson printer over a month ago and it has never worked correctly. I have to turn it on and then turn it off to get it to work. And it won't print properly even with new catridges! It is suppose to work wirelessly and doesn't, I have to waste page after page of paper in the hopes that it figures out it's issue and prints a full page. This printer is brand new and I'm going to have to spend money on a new printer again! I should have stuck with my old HP.
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4 comments
Frank
#542775

Yes, I did have a warranty and I've twice emailed Epson my rebate receipt and have never heard back. It's not bad enough that they sold me a faulty printer but they aren't even honoring their rebate.

Anonymous
#542772

I did have a warranty. I submitted all my rebate information to Epson twice and never got my rebate in the mail. *** Epson!

Anonymous
#542351

Give your printer to me, i'll call them and use the warranty to get one that works for free.

If u have a new mercedes that doesnt start one morning, I will take that too, you can yell and go buy a bmw. Wow keep buying new stuff at least it helps the economy.

Are you really buying stuff with no warranty?

Anonymous
#542350

Give your printer to me, i'll call them and use the warranty to get one that works for free.

If u have a new mercedes that doesnt start one morning, I will take that too, you can yell and go buy a bmw. Wow keep buying new stuff at least it helps the economy.

Are you really buying stuff with no warranty?

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ID
#325892 Review #325892 is a subjective opinion of poster.
Location
Bellevue, Washington
Product
Epson Printer

Epson printers SUCK!!

I have the Workforce 40 which I bought because it is wireless. Well, I bought a new router and now the printer doesn't work after following all the *** instructions on the Epson website. Their help on their site is absolutely worthless. Of course they don't have an 800 number and the number listed only works during certain hours Monday - Friday. I emailed their technical support. Well, they did get back to me, but what they sent me was literally copied and pasted from one of the first levels of help from their website. So, they're lazy, they rip you off, and their products suck. I can't wait for them to go out of business. I URGE EVERYONE TO NOT BUY EPSON PRODUCTS.
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1 comment
Anonymous
#542346

The reason there is no 800 number is people use that for the user guide!

Doesnt work because you dropped your laptop? Too lazy to find the power button? Cant remember your home address? No prob just call 800 tech support and yell. How about live alone and just lonely?

Thats why companies stopped the free calls. Besides most phone plans are unlimited minutes.

Ive done computer phone support. Getting the guy to stop screaming at me everytime he cant remember his own password just made my day.

ID
#316781 Review #316781 is a subjective opinion of poster.
Location
Columbus, Ohio
Product
Epson Printer
Loss
$150
I wish I had visited this website before my company bought few Epson printers. We bought Epson Workforce all-in-one printer and had to send it back 3 times for brand new replacements! All replacements broke down less than 3 months after receiving them. Once there is...
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8 comments
Anonymous
#1597389

Such A useful information to resolve epson printer not responding error it really works thank you so much for this. To know more about epson printer error and its solution Visit: epson printer support

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ID
#313264 Review #313264 is a subjective opinion of poster.
Location
Panama City, Florida
Product
Epson Printer
Loss
$120

Epson specializes in customer "no service"

Long story. I have multiple Epson printers in my small business. Their customer no service department wasted weeks of my time -- sending me a printer cartridge to see if there was "really a problem". When I asked to speak to a supervisor, I was first of all told they didn't want to speak to me. I was put thru only after I told them I was going to post this complaint. However, her mantra was the same. It was all about the company's policy; nothing about the customer's needs. As I told her, it must be nice to be big enough that your customers are unimportant.
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ID
#309466 Review #309466 is a subjective opinion of poster.
Location
Los Angeles, California
Product
Epson Printer

Epson NX 430 Tech Support

I am the owner of a new Epson NX 430 all in one printer. it's defective with poor print quality and under warranty. I've now spent over 1.5 hrs with tech support on 3 separate calls. Though they spoke English the process was very painful. My Ref # 120 320 001 960. The replacement unit was sent last week Thursday and to be delivered in 2 days and I had to give a credit card to secure the exchange for $89. They charged the credit card in less than 24 hrs. The unit cost $50 but I was told that when they received the defective unit returned by me that my account would be credited. After getting off the phone a few minuets ago with tech support who again promised me 24 hr delivery I decided to file a complaint. This has been a very poor experience and I will not purchase another Epson product!
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ID
#308070 Review #308070 is a subjective opinion of poster.
Location
Key West, Florida
Product
Epson Printer

Epson workforce 40

i bought a new printer. yes an epson ! they were all over town, well it wont install as wireless. called tech. they just said i didn't set it up right and hung up. finally i got it to connect direct not wireless, and on my back up computer, so i networked them and shared the printer. printed 20 pages and mixed black and color, and no more ink. now no ink available local. i have to order from epson. price of ink, plus shipping ect. is double the price of any other inks ! and i dont order online ! cash i hand i do my shopping.
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1 comment
smedrik
#261018

What they don't tell you is that your wireless connection needs to be configured with a wired connections. It is ***, I know.

Another thing you are not informed of is that the cartridges which ship with the printer are "trail cartridges" which only contain a small fraction of the ink you would be getting with a new OEM cartridge,

Another thing the don't tell you is that if you are out of yellow, you can't print black. It isn't just epson, all printers are the same.

The number 69 cartridges should be widely available at places like staples, even wal-mart. The 68 - high yield, not so much. There are also a vast assortment of off brand compatible cartridges for your printer if you don't want to give epson any more of your hard earned money.

All printer companies are the same, Epson and Lexmark seem to be the worst.

ID
#226856 Review #226856 is a subjective opinion of poster.
Location
Red Deer, Alberta
Product
Epson Printer

EPSON; A company that doesn't care

The first (only) Epson product I ever purchased was a Workforce 600 all-in-one wireless printer that worked great for 10 months. Then the black ink would not print. Within the Epson warranty period and after emails and telephone calls to customer service (in Malaysia) they said would replace he printer. Within 5 days came the Epson printer box, containing a used, scratched, marred re-furbished printer covered in fingerprints. To my dismay, I set it up following the on screen instructions AND...............You guessed it, it would not work and was broken also. I called back to Epsons so called service department to complain and request a NEW printer, but (MJ) stated the service department will only send what they have in stock and that there are no new printers in the warehouse. After expressing my dismay (professionally - no rude/foul language) MJ stated that a 10 month old printer (within warranty) is not new, so they cannot replace the printer with a new one. I then requested an up-grade, which he stated that Epson could not/would not do. I then requested my original price back from Epson, which.......you guessed it, they could not do. So, I agreed to accept yet another used/refurbished/scratched/marred/smudged printer just so I can print/scan/fax documents. Now having two Epson Workforce 600s (original & replacement) to return, there will not be a third. If this one doesn't work, I'm going to sue them in small claims court for the original price of the printer+ink+time+gas+headache fee. Apparently the only way to get service and satisfaction from a large corporation's in America is with a law suit...terrible.
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ID
#174049 Review #174049 is a subjective opinion of poster.
Location
Albany, New York
Product
Epson Printer
Loss
$250

Epson its wireless. Yeah right!!

I bought the workforce 600 wireless printer and for a while worked well. About 4 months ago the wireless part stopped working. I did all the possible changes nothing happen. I tried to contact customer service no success. I bought new ink and I bought a new router. I made it work for a little while with a USB, but now not even with that. I have a all-in-one printer less than a year and it is already bad. The printer works but no the wireless part that means every thing has to be save to a USB and then put directly in the printer. A lot of work. My Helmet Packard I had it for 7 years and it was as good as new when I throwed it away. My husband wanted a wireless printer. Wrong! Stay away from this product
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ID
#168758 Review #168758 is a subjective opinion of poster.
Location
Miami, Florida
Product
Epson Printer
Loss
$185

Epson Sucks

Epson printers are such garbage. I've used multiple models ranging from all-in-one printers to standard printers. The print loses quality after a short time and this latest printer is *** me off even more... Fresh out of the box, one of the 6 ink cartridges doesn't work (magenta). I can't print anything (not even black and white) because this one cartridge does not work. Such BS. EPSON IS GARBAGE. Such large printers that eat up space, but don't even work well. So ***. I'm pissed because I need to print! *** EPSON PRINTERS!
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ID
#168720 Review #168720 is a subjective opinion of poster.
Location
Tucson, Arizona
Product
Epson Printer

Epson Rebate has given me the run-around about rebate

I purchaed a camera from Worf camera and the sales person said that they were running a deal that if you purchaed an Epson printer for $70, that they Epson would give you a rebate check for $70, so basically I would get a printer for the price of sales tax. I didn't need another printer, but what the heck. So now it's going on 6 months with phone call after phone call and fax after re-faxing them to get them to fulfill their end of the bargin. The manager there (Debbie G) has been left several messages, and of course refuses to retuen my phone calls. I had to contact someone at their corporate office and of course they said that the rebate center has my rebate and would send it out asap. That was over 5 weeks ago. I own my company and use several computers and printers and I will make it my life's blood never to purchase a single item from Epson.
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ID
#141329 Review #141329 is a subjective opinion of poster.
Location
Benton, Illinois
Product
Epson Printer

Epson - Stylus Photo r380 died three times

I have an r380 and have been trying to get a third replacement for one month now. There services was awesome with the first two. What happened is 2 months after buying my printer the paper started to load to the left side of the printer. I called, we trouble shooted and then sent me a new one. After placing a 150.00 hold on my credit card I received the printer and set it up only to have issues with the free ink cartridges they sent me in the box with the printer. So I went out before calling them and bought $80.00 dollars worth of six new cartridges from staples. Just to have to call them to find out that the new unit sent to me was defective. Then after waiting another week they sent me another one, same model witch lasted two months. Then this printer which I still have loads to paper to the left as the first one did. I don't use the printer often but it is a key accessory for my business. We have now been on the phone for 1 month to get a replacement of a different model lower or higher than the one I have cause I can not take the chance of another one failing when my 1 year warranty is up in 3 months. What makes me made is one of the techs admitted that there is technical issues with the r380 model. So Now I still am out of a inkjet, interest on 150.00, and 80.00. I am pissed!!!!!!!!!!!! Dont buy epson!!!!!!!!!!!!!!!!!
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ID
#128760 Review #128760 is a subjective opinion of poster.
Location
Newark, New Jersey
Product
Epson Printer
Loss
$100