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Epson - Customer service would not make a shipping issue "right"

After patiently waiting two weeks for a replacement ink cartridge I called Epson customer service. They offered to contact FedEx about the missing shipment and ship another cartridge in 2 to 3 business days if the first one still didn't arrive. I requested a second shipment immediately overnight as my printer was inoperable without that cartridge and offered to pay for two if the first one ordered eventually arrived. They refused as it wasn't their policy to replace an apparently lost item until they heard from the shipper. I ended up ordering the cartridge from another company that would ship it immediately via UPS.

User's recommendation: Don't buy directly from Epson. If there's any problem their customer service is more concerned about following policy than customer needs.

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ID
#2380771 Review #2380771 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Quality product
Cons
  • Too expensive
Preferred solution
Full refund

Epson - Upset over ink cartridges needing replacement after 4 sheets printed

Call didnt connect when dialed

User's recommendation: Buy different brand.

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ID
#2324997 Review #2324997 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Loss
$90
Preferred solution
Let the company propose a solution

Epson - My ink not working

Epson - My ink not working
It not printing my picture right
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ID
#2324065 Review #2324065 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Prints cd media well
Cons
  • Ink cartridge error
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I have an Epson XP-200 and I constantly have to use more ink and replace perfectly good ink cartridges because the machine will tell me that it does not recognize the ink cartridge. It appears to do this randomly, but it has always had this problem and started...
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1 comment
#1889485

I avoid buying any EPSON product because of this issue. I encountered the same problem and is just sad that EPSON it's allowed to rip off consumers in this manner.

ID
#1889596 Review #1889596 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Design nice
Cons
  • Customer service
  • Uses lots of ink
Loss
$200
Preferred solution
Let the company propose a solution

Epson - You might think about "remanufactured" cartridges from an inexpensive source...

Update by user Feb 06, 2020

What a run around...I have had enough of your "Crapola" @Epson...Thanx For Nothin'!!

Original review posted by user Feb 06, 2020
Epson Ink is just too Expensive for printing projects on a daily basis! Come on Epson!...give me and others a break on the cost of your ink cartridges....The average retired and disabled person on fixed income cannot afford Epson Ink...and your regular capacity cartridges is a short-lived pricey event....lower Epson Ink Cartridges price so we can afford Epson quality at an affordable price....please...
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1 comment
#1821382

Printers are cheap to purchase but can get expensive to use on a regular basis due to the high cost of the ink cartridges. This applies to ALL printer manufacturers, not just Epson.

Years ago I could refill the cartridges by buying the ink in an 8 oz. or so bottle and refilling them with a syringe. No more. They have re-designed the cartridges to preclude this operation.

You might consider buying a laser printer if all you use is black ink. The initial cost of the cartridge is higher than an inkjet but they tend to last alot longer than the normal inkjet printers.

ID
#1784162 Review #1784162 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Quality
  • Quality of epson products including ink cartridged
Loss
$13
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Epson - Firmware update - BAD

Update by user Nov 17, 2019

NEVER BY AN EPSON PRINTER

Update by user Nov 17, 2019

They dont care about nothing but money

Original review posted by user Oct 18, 2019
NEVER BY AN EPSON PRINTER They update your firmware and none of your ink works BAD - BAD
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Resolved
ID
#1683759 Review #1683759 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Cons
  • Poor business policy
  • Cant print black when any three color cartridges are out
Reason of review
Damaged or defective
Loss
$189
Preferred solution
Full refund

1ink - Nightmare:My Printer stopped working w/ 1 INK cartridges

I purchased a re-manufactured 9 XL cartridges for my Epson printer (3 blk, 2 each of the other 3 colors) & thought I got a good deal along with ink for my HP and a replacement part for another printer . I was using an extra large re-manufactured Epson black ink cartridge and I got a warning that it was "low on ink." Because I purchased 3 extra large Black cartridges I went to get another and discovered it had leaked ink all over the inside of the unopened plastic. I opened another and inserted it and my printer would not work. I Called 1 INK and they had me try various fixes to get the printer to work. They even had me try putting the other three new unused re-manufactured cartridges and my printer still would not work. Then they wanted me to ship back all of my cartridges I purchased from them before I could get a refund. Finally, I spoke to a supervisor who made an exception and sent me a shipping label which she said they usually do not do. The supervisor then insisted that I provide a credit card number for the refund claiming they need one to provide me refund as they could not mail me a check. I sent them back 10 of their cartridges even though I ordered only 9 the last order as I apparently had 1 left from a previous order. I saw no point in keeping the extra cartridge since it would not work on my Epson Printer. Because I needed to use my Epson printer, I even put three new Epson color cartridges in it and it still would not work with only 1 re-manufactured black cartridge from 1 INk. I spent well over an hour and my Epson still does not work. Thus, I am going to have to purchase Epson Cartridges with my own $ while I wait for the refund credit and then hope that my printer works still works after using 1 Ink products. Adding insult to injury, when I dropped off their cartridges at the post office in a box I had to provide for shipping with the shipping label 1 Ink provided me, the post office was unable to provide me with a receipt because it had no tracking number. Needless to say, I will never buy another re-manufactured ink cartridge from 1 ink. Ed. Los Lunas, NM
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1 comment
#1718565
Shopping Expert

Please try to reach out to the 1ink customer care team to get the shipping label with the tracking number. You may try to contact 1ink customer service directly via the Contacts tab on the Pissed Consumer website. You may also share your experience with 1ink customers as well as the company top management by posting your comments via the company social networks.

ID
#1536008 Review #1536008 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • I liked that they sent me a shipping label
Cons
  • Shipping label had no tracking number
Reason of review
Bad quality
Preferred solution
Full refund

Epson - Ink and printing problems

I couldn't print anything including just a black and white print document. I double checked which cartridges I needed to replace and it said black so I bought black. When I tried to print it said all the colors were empty as well. There is no option to print a document in just black, So I went back and spent the ridiculous amount of $125 to replace the color cartridges as there was no package deal. I went home and installed them and it still would not print so I took out the cartridges and cleaned the heads. I replaced the brand new cartridges and now it says that I didn't install genuine Epson cartridges … which I did. I have an important document to print but have to jump through all these ridiculous hoops and spend a bunch of money just to run into more complications. I know these are in place just so you can make large profits off of your inks that actually cost you pennies to make! Its always about greed … not the bottom line of creating repeat happy customers but monopolizing your profits. So much inconvenience, expense and time wasted as a customer.
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ID
#1324674 Review #1324674 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund
I have had this printer since Sept. of 2017. Last week, it wouldn't print because I need M cartridge. I paid $20.00 for one cartridge. I put It in and then it wouldn't print because I needed bk and c cartridges. If it had stated that in the first place, I would've...
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ID
#1298527 Review #1298527 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Cons
  • Keep ask 4 ink after put new ink
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund

Epson Reviews

  1. 136 reviews
  2. 52 reviews
  3. 29 reviews
  4. 7 reviews
  5. 4 reviews
Epson reviews

Epson - Customer Service

I'm so sick of dealing with customer service in another country, where they have no idea what they are talking about, if you can even understand them. I've always been an Epson customer, but no longer will I ever purchase a printer from them again. They use to put the ink cartridges on sale, but haven't for over a year. When called and asked, they right out said they will never sale price the ink cartridges. If you can even find your ink cartridge at Staples or Office Depot, it can NOT be included in any sales within those stores as stated by sales associate. I've purchased a wide format printer and the cartridges are $32/ea which is ridiculous. I thought they would at least put them on sale occasionally, like they use to do, so I can afford to replace them without it costing me as much as the printer.
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1 comment
#1608690

I agree, and think Espon sucks now because you cannot use coupons on their ink now like they used to

ID
#1267535 Review #1267535 is a subjective opinion of poster.
Location
Carson, California
Product
Epson Ink Cartridge
Reason of review
Pricing issue

EPSON - Is a criminal organization

I will NEVER buy another product from EPSON and am sharing my issues with everyone I know and on social media. I have the same exact issue as everyone else here has been writing about. Running an update that only served to force me to use THEIR ink should absolutely be illegal. I consider EPSON an evil business that uses predatory tactics. I never would have purchased this printer if I had known they would secretly sabotage it by making it useless after the time when I could not return it. Forcing people to use their extremely overpriced in or else! To me it's no different the taking your car in for a quick update and secretly having the company fix it so you could only buy THEIR brand of premium gas!
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2 comments
#1522430

This firmware can be backed out to the previous version. Look it up.

#1457428

I had the same problem, but was able to fix it.Follow the instruction on this video to undo the firmware update:https://www.youtube.com/watch?time_continue=237&v=C6wdgJODghcYou can find the old firmware you need on:https://www.latestprinterdrivers.com/epson-xp-430-driver-download/Make sure you turn off automatic updating so this doesn't happen again.

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ID
#1223473 Review #1223473 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Pros
  • Printer worked until they sabotaged it with an update
  • Prinkter worked until the update that sabotaged it
Cons
  • Epson preditory tactics used on customers
Reason of review
Secret upate to force only thier ink
Loss
$150
Preferred solution
Full refund

Epson - Can't change ink cartridges without using their expensive ones.

The warning that not replacing ink cartridges with refilled cartridges is not recommended should be against the law. Consumers should be able to get less expensive cartridges. Your programming prevents that in the Epson 640 Expression Premium series. I received this printer for Christmas and I am very unhappy with it. I will NEVER buy an EPSON printer. They sell a cheap printer and then make sure we must use your expensive ink replacement cartridges. That is really a rip-off that should be illegal if it isn't. I have spent hours trying to get around this issued and I have contacted Epson about it. I have read other customer reviews that have had the same issue. Yet Epson has not resolved the issue.
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1 comment
#1444994

As I recall, HP was also doing something of the kind a while back, at least on some of their printers. In any event, I have found that it is probably best to use the manufacturer's ink instead of off-brand or refilled cartridges.

I had far too many problems with non-brand ink cartridges in the past.

However, as you probably have guessed, they make their money on the ink cartridges, not the printers themselves. Gotta make a buck.

ID
#1208693 Review #1208693 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Reason of review
Pricing issue

Lazada Malaysia - Sell many fake item

To be informed that dynasty technology in ur website was selling fake item , for example fake epson ribbon , but dynasty technology said that it is the original . So dissapointed because of these fake product .
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ID
#1105621 Review #1105621 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Reason of review
Not as described/ advertised

Clickinks - Epson Ink Cartridge Review

Update by user Apr 27, 2017

WORST COMPANY EVER!! BAD INK.

BAD CUSTOMER SERVICE! SCAM. DOESN'T CARE AT ALL ABOUT BAD BUSINESS AND DEFECTIVE INK.

CUSTOMER SERVICE AND "TECHNICAL SUPPORT" IS RUDE AND ARGUMENTATIVE. NOT HELPFUL AT ALL.

Original review posted by user Apr 26, 2017
Do not order from this company!!! They steal your money and the ink is bad!!!!! Customer service is rude and unhelpful. I ordered so much ink it is now out of warranty but only 7 months old. ALL BAD. Rip off! Beware!!! Company will do nothing....Technical support picks fights and tells you to buy more ink! I submitted a complaint to the BBB and Clickinks will NOT reply. Go figure!
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ID
#1039481 Review #1039481 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Cons
  • Quality
  • Never received refund
  • Lies
Reason of review
Bad quality

Staples - Epson Ink Cartridge Review

Hello go over to Staples and buy Epson ink went home placed in printer and reading a not recognized code went back to Staples she told me no refund because it's open you can exchange only so I ask her what happens it this don't read she told me you have bad printer can't be error code would have read for all cartridges but I usually order online staples.com have no problem with the ink online reads immediately
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ID
#966892 Review #966892 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Reason of review
Return, Exchange or Cancellation Policy