Not resolved

I bought an Epson WF3640 all-in-one printer which has proven to be the worst office equipment I ever experienced. Everything from loading the paper trays to deciding when to replace ink cartridges is a pain - not worth the time to research the answer.

The Epson website support is a joke, runs in circles, and never lets you ask a question or talk to a human. The thing finally quit printing after I replaced the black ink cartridge (yes, with a proper Epson cartridge) citing error code 0x97, which means seek a service center. Replaced it with an older model HP all-in-one, no more problem!

Epson is NOT INTERESTED in solving a customer problem. I will NEVER buy from them again.

Product or Service Mentioned: Epson Technical Support.

Reason of review: Poor customer service.

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