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Contact Epson Customer Service

How to Reach a Person at Epson

Verified Contact Information

Toll-Free Number:

  • 1-800-463-7766
Call Now
Send Message

Customer Service:

  • 1-562-276-4367
    Epson's Driver Fulfillment Department
  • 1-503-645-1118
    Office in Hillsboro, OR, USA
  • 1-360-577-8900
    Office in Longview, WA, USA
  • 1-800-444-1527
    Returns and Exchanges
  • 1-800-533-3731
  • +61 130 036 1054
    Office in Australia
  • +6 480 023 7766
    Office in New Zealand
  • +6 480 037 7664
    Office in New Zealand

Accessibility:

  • 1-562-276-1311 ext 2

Headquarters:

  • +6 128 899 3666
    Australia
  • +8 126 652 3131

Legal:

  • 1-800-822-0313

Customer Service:

epsonorderdesk@ea.epson.com
Benefits of Sales Tax Exemption

Accessibility:

access@ea.epson.com

Legal:

contentremoval@ea.epson.com
Privacy Inquiries
epson.privacy@ea.epson.com

Media:

newsroom@ea.epson.com

Sales/ Reservations:

sales_enz@epson.co.nz
New Zealand
info@epi.epson.com
Office in Hillsboro, OR, USA
privacy.compliance@ea.epson.com
Privacy Inquiries
privacy.contact@ea.epson.com
Privacy Inquiries

Epson Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Epson Phone Number
1 (800) 463-7766
Average Hold Time
00:00:50
Average Calls duration
2 minutes
Most Popular Epson Email Address
access@ea.epson.com
Epson Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Epson?

Epson is one of the most well-known printer and printer supplies manufacturers. If you seek to contact the company via phone, please call 800-463-7766. This is a toll-free Epson phone line for general customer assistance. Epson's Driver Fulfillment Department can be reached at 562-276-4367. US Epson phone number for returns and exchanges is 800-444‑1527.
Contact Epson customer care department to get information about product availability, discounts and special offers, shipping and delivery, payment options, and address other other inquiries.

Epson email address is info@epi.epson.com. If you have media inquiries, send them to newsroom@ea.epson.com. To get your privacy inquiries addressed, drop an email at privacy.contact@ea.epson.com.
If you have difficulty accessing Epson website, please send your report to the tech team at access@ea.epson.com.

The company’s headquarters is located in Japan. Epson address for the main office is 3-3-5 Owa, Suwa-shi, Nagano, Nagano 392-8502, Japan. Along with its head office, the company has branches all over the world including North America, Latin America, Europe, Middle East and Africa, Asia, and Oceania. To get contact information for the corporate branch in a certain location, choose the region you need on the Epson website.

Epson customer support in the US operates Monday through Friday from 7 am to 4 pm PT. Both return and exchange as well as sales and product inquiries line operate during these hours. However, support hours can vary depending on the location and holidays. Please go to the Epson website and select the location you need to get detailed information about the work schedule.

Currently, there is no Epson live chat available on the US website. But customers can contact the company via phone or email or even regular mail. Also, it’s possible to get in touch with a local Epson department to address an issue.

PissedConsumer Club

Contact Information

Epson Website:

Epson Help Center:

Corporate Office Address:

Seiko Epson Corp.
3-3-5 Owa, Suwa-shi
Nagano, Nagano 392-8502
Japan

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 4:00pm

More contact details

How Customers Rate Epson Support?

3.8 / 5
Needs improvement

Based on 6.5K calls to Epson customer support through PissedConsumer.com and 11 survey responses.

Total Calls
6.5K
Avg Call Duration
01:57
Issues Resolved
18%

Why Customers Call Epson?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 47%
  • Product/ Service 33%
  • Request for Information 8%
  • Staff 4%
  • Website/ Application 3%
  • Return/ Replace 2%
  • Shipping and Delivery 1%
  • Account 1%
  • Payments and Charges <1%
  • Refund <1%
  • Cards <1%
  • Activation/ Cancellation <1%
  • Fraud & Security Issues <1%

Customer Inquiries & Issues

47%
  • "unable to scan from printer to computer"
  • "new printer page jam"
  • "Problemas con el tampon almohadillas"

Product/ Service

33%
  • "Can't connect by wire"
  • "Wifi connection to printer has a problem"
  • "Printer 4850 will not connect with computer"

Request for Information

8%
  • "Assistance with XP 4205 printer"
  • "Seriously, you just erased what I said... wow. So how do I get you ridiculous printer to print? I need it now not tomorrow! Now you pissed me off!"
  • "Help installing"

Staff

4%
  • "Printer saying ink pad needs service"
  • "Projector service"
  • "Your customer service used my credit card fraud"

Website/ Application

3%
  • "Trying to install Epson printer Et-4850 to my I Pad."
  • "install a printer"
  • "Downloaded update now no printer"

Return/ Replace

2%
  • "Printer has jammed since purchasing it looking to exchange with like item"
  • "My printer says I don't have my cartridges in correctly.\nBut I do I even bought new ones.Can you help me with this problem"
  • "Lens change issue"

Shipping and Delivery

1%
  • "I can't get the projected to work"
  • "NO ONE HAS SENT SHIPPING INFORMATION TO RETURN OLD PRINTER"
  • "Never received shipping information."

Account

1%
  • "My Epson copier has Epson device recovery mode update fire wear"
  • "Password"
  • "Can't login to my epson account and pay my bill"

Payments and Charges

<1%
  • "Haven't been able to pay my bill online"
  • "Make payment"
  • "Payment"

Refund

<1%
  • "Refund"
  • "Refund refusal"

Cards

<1%
  • "Can't print on cardstock"
  • "Trying to find a greeting card printer"
  • "My printer stopped printing cause comes up a message saying to insert a memory card"

Activation/ Cancellation

<1%
  • "Cancel printet"
  • "On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop"
  • "Complaint regarding cancelled order"

Fraud & Security Issues

<1%
  • "Possible scam"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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