Contact Epson Customer Service

The customer service rep was completely unhelpful. Had no idea what I was talking about.

All I got was oh ok umm humm. Basically reading from the sheet I was reading from. At the end he just said maybe I could switch you to sales. He was just trying to sell me something.

He never sent any info over even though I gave him my email. Unbelievable!!

No Epson for me!! Ugh!!!

I have an open ticket with your support people.231023-****21 ticket #. I cannot hear or understand anything they said.

They are suppose to replace my printer ET 2803. Its still under warranty. I think they said I had to give them my debit card for them to hold , until I receive new printer and you all receive my old one. Im not sure but, I need someone to help me with this and I need to be able to hear them .

I have hearing problems and I need assistance .. Thank you Lorinda Varnum. So,even though I came on here and wrote my message , they never contacted me back. This is stupidest experience Ive ever have had in my life,as far as terrible product and terrible customer service and support.I ve only had this printer since April 2023 .yes!

Only 6 months . I only printed 450 pages , when a error message came on saying my ink pads need servicing,well I had never heard of this with any printer Ive ever own and I have had some really cheap one. This wasnt that cheap at 199.99 at least not for me. I had had this printer in my wish list for over a year before I finally broke down and bought one.

So anyways, when started reading what that error code meant,it said it means my printer is at the end of its life,so basically it died.. so I called and I was transfered to a sweet but forgiven woman ( dont mean anything by it) but I didnt understand her she didnt understand me and we both got frustrated. I called back 3 times and was sent to her all 3 times. When she said she needed my debit card number to put the 199.99 on hold on it until they received this one back,that they would then send me a new one.why do they need my debit card if they dont send me a new one until they receive this one backwth kind of service is that?

So after about 5 days of no help, I came in here with my message.

Epson received it and has never contacted me at all.I need my printer,they need to fix this now!! As much as I love the ink tank idea,I will never ,ever,ever buy another Epson.which is really sad because the idea of this printer is amazing but if the company doesnt care about their customers , I would rather pay more and buy a HP, at this pointDO NOT PURCHASE THIS PRODUCT a unless you have disposable money

My printer still doesnt work and its under warranty! The main phone number for Epson sends you to a sweet lady that has nothing to do with Epson.

The only way I got through was by using the disability phone number. I want a new printer that works.

Try calling their number (562) 276-**** and hear for yourself! Extremely disappointed!

Purchased Epson ET 2850 printer. Followed instructions but was unable to connect with iPad or laptop.

Focus is on iPad now.
Called Epson customer service, let the fun begin!
Shaq answers. Wow!
The C.S, agent asked me to repeat steps already taken per his instruction, that made sense to me. When that didnt work asked me to do it again (?) Okay. Tried again, then reloaded Epson app.

Tried again. No progress. He than asked me to install an air app.
Forget actual name. Loaded app, lets get started.

Message from app, $9.99 to continue. Told C.S. agent No, Im not paying that. Deleted app.

C.S agent wanted to continue to repeat everything we had done several times.
Continued on my own. Learned Location must be on. Still no joy.
Called C.S. again next day.

Asked if location has to be on. He confirmed it. Curious I asked why. He decided to transfer me to another agent, call her M.

She is possibly an intelligent, knowledgeable, effective agent. Ill never know because I could not understand a word she said. Asked to be transferred to first agent, on hold several minutes and M comes back on line. Communication skills no better this time around.

Thanked her and hung up.
Decided to cal Epson sales line. I know Customer Service is not their job. Talked to a young lady that was very interested in the issue but did not have the answer but would transfer me to someone who would. After being on hold a few minutes a fellow (J) came on the line.

Even though this was not his primary job he was extremely helpful. We went over parameters for installation etc. ready to start again
Next day start fresh. Reinstalled app for probably 7th time.

Followed instructions, get to the end, the printer still wont connect to my iPad. Dark thoughts. Printer could not be more impervious to my efforts if it was encased in 10 of armor plate
I am not a Tech guy.

I have however installed at least half a dozen printers in the last several years in addition to other items.
Im about done with this printer. Will wait till Monday to decide but may just admit that the score is
Epson 1, me 0.
Have to say HP always worked for me in the past