Contact Epson Customer Service
Epson Phone Numbers and Emails
Toll-Free Number:
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(800) 463-7766
Customer Service:
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(562) 276-4367Epson's Driver Fulfillment Department
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(503) 645-1118Office in Hillsboro, OR, USA
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(360) 577-8900Office in Longview, WA, USA
Epson Emails:
How to Contact Epson?
Most Popular Number:
| Total calls: 1 832 | Issues resolved: 68 | Last call: Apr 17, 2025 |
Epson Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epson Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epson is 8004637766. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Epson may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epson Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epson is 8004637766. 53% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Epson may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Epson mainly because of product/ service, request for information and staff.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Epson is access@ea.epson.com. 38% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Epson Website:
Epson Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 4:00pm
Epson Customer Service Reviews
I didnt get my problem solved. I have called 3 times.
The first rep, Alma did well, but when I tried to print after we ended the call. I still couldnt! I called again today and spoke with Bree and she had a lisp and I had to keep asking her to repeat and then she hung up on me. The last person, Tin was very helpful, but then she asked me what application I was using and I didnt know what she meant.
If she would have said Safari or Chrome, I would have been able to answer her. My printer still is not able to print off my iMac and I am still frustrated.
If someone would call me I would appreciate it.
I need to print things for my tax return and this is ridiculous!
If I call again, I fear that the printer still wont work! Thank you, Cassandra McElroy 714-422-****
Unboxed the printer, set it up, and it would not print. Only blank pages come out.
I spent hours troubleshooting and trying different solutions, but it just wouldn't work. As a stay-at-home mom juggling school and family life, I needed something reliable, but this printer was a total waste of time. It's frustrating to spend money on something that doesn't even do the basic function it's meant to. I would not recommend this to anyone.
To make matters worse, Epson has been no help at all. I reached out to their customer service, hoping for a simple exchange or at least some guidance on how to fix the issue, but they were unresponsive and not at all helpful. I'm extremely frustrated.
As a busy mom, I don't have time to waste dealing with faulty products and poor customer service. This experience has been nothing but a headache.
Before you purchase an Epson, check their customer service. It's very poor.
I keep getting the runaround. They say they will come in for repair, but then suddenly the plan changes along with a new technician appearing. Look around, check Brother brand. They might have better customer service.
This company needs to stop spending so much money on having Shaquille O'Neal's voice on their phone and advertising. They should spend more money on technicians. When I called and asked to speak to a manager, they told me they're not allowed to let you talk to a manager until maybe after you escalate your complaint, which they said would take 1 to 2 days. Nearly a week has passed and they still haven't fixed my printer.
I just paid $1800 two months ago to extend my warranty and now I'm getting nothing but the runaround. Save yourself a headache - shop around.
How Good is Epson's Customer Service?
Summary of Epson Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Epson?
Product/ Service Question:
- “Printer does not work!”
- “Piece of *** won’t connect”
- “Epson tech support crashed my computer”
Request for Information Question:
- “Help with printer”
- “Help with finding a printer”
- “Help with my new printer”
Staff Question:
- “Projector service”
- “Your customer service used my credit card fraud”
- “Epson service”
Website/ Application Question:
- “Downloaded update now no printer”
- “Installer problem”
- “Installing printer problem”
Return/ Replace Question:
- “This is my third phone call and yet no one has returned my call in the last two weeks. I need to return an ink cartridge.”
- “They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit”
- “Return”
Account Question:
- “A Google Developer has hacked my account and has put security certificates on my account and i dont know how to remove them”
- “Installation 3830 password”
- “My Epson ready print account has been disabled”
Shipping and Delivery Question:
- “FedEx delivery problem”
- “Order where is it”
- “Cant get the paper source is wrong off my printer”
Payments and Charges Question:
- “Epson receipt printer install”
- “Payment”
- “Inkpaidproblem”
Refund Question:
- “Refund refusal”
- “Refund”
Cards Question:
- “Trying to find a greeting card printer”
- “My printer stopped printing cause comes up a message saying to insert a memory card”
Activation/ Cancellation Question:
- “On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop”
- “Complaint regarding cancelled order”
Other Question:
- “Printer does not power on”
- “Printer doesn’t power on”
- “Register my printer”
Compare Epson Customer Service To
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