Contact Epson Customer Service
Epson Phone Numbers and Emails
Toll-Free Number:
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(800) 463-7766
Customer Service:
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(562) 276-4367Epson's Driver Fulfillment Department
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(503) 645-1118Office in Hillsboro, OR, USA
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(360) 577-8900Office in Longview, WA, USA
Epson Emails:
How to Contact Epson?
Most Popular Number:
| Total calls: 1 711 | Issues resolved: 65 | Last call: Dec 13, 2024 |
Epson Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epson Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epson is 8004637766. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Epson may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Epson Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Epson is 8004637766. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 80% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Epson may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Epson mainly because of product/ service, request for information and staff.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Epson is access@ea.epson.com. 39% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Epson Website:
Epson Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 4:00pm
Epson Customer Service Reviews
Before you purchase an Epson, check their customer service. It's very poor.
I keep getting the runaround. They say they will come in for repair, but then suddenly the plan changes along with a new technician appearing. Look around, check Brother brand. They might have better customer service.
This company needs to stop spending so much money on having Shaquille O'Neal's voice on their phone and advertising. They should spend more money on technicians. When I called and asked to speak to a manager, they told me they're not allowed to let you talk to a manager until maybe after you escalate your complaint, which they said would take 1 to 2 days. Nearly a week has passed and they still haven't fixed my printer.
I just paid $1800 two months ago to extend my warranty and now I'm getting nothing but the runaround. Save yourself a headache - shop around.
If I could leave less than one star I would !!! GARBAGE at best..
Customer service is even worse.. I paid over 500 for a piece of GARBAGE printer with ZERO support or standing behind its product !!! DO NOT BUY.. Buy Brother or other quality product..
THE WORST OF THE WORST !!! PRINTER IS ET-4760
The only recourse we have is leaving appropriate feedback for the world to see ~~~ DO NOT BUY EPSON PERIOD ..D
1- The film ware showed up every other week.
2- The ink levels were low and they were not.
3- I had to clean the ink heads every other week; this would show up.
Finally, I called your wonderful customer service people to help solve these problems. They were very hard to understand, and I was put on hold longer than we actually talked while she tried to read the manual.
After an hour and a half, my printer was no longer online. I was going through her steps to get back online with no success. She kept telling me that my password was incorrect. Getting nowhere with this so-called expert, I gave up.
Three days later, I called again and talked to someone who knew less than the other and really didn't want to help, by asking questions that I knew nothing about. In order to get rid of me, he told me that my internet issue was due to a Mac error. So, I called my internet provider who spoke English clearly and he said your guy is full of crap. With one try, he googled the instructions and we were online in 5 minutes. I can't understand your people and they know nothing. For these reasons, I will never buy an Epson printer again.
How Good is Epson's Customer Service?
Summary of Epson Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Epson?
Product/ Service Question:
- “Printer not working; under warranty”
- “Cannot get red ink to work. All State says I need to contact you.”
- “My Epson l 2803 printer is broken”
Request for Information Question:
- “I updated the software, now the printer doesn’t recognize the Epson ink cartridge”
- “Printer support”
- “Requested return never answered!!”
Staff Question:
- “Epson service”
- “Services requarid”
- “Ink pad needs service”
Website/ Application Question:
- “Installation”
- “Epson L3250 printer installation”
- “Installation ET2803”
Return/ Replace Question:
- “They withdrew 127.00 out of my bank without my permission never sent me a replacement printer that is in warranty! Called them all week long and still has not received replacement printer under warranty but they withdrew 127.00 out of my debit”
- “Return”
- “Replacement printer has same problem”
Account Question:
- “A Google Developer has hacked my account and has put security certificates on my account and i dont know how to remove them”
- “Installation 3830 password”
- “My Epson ready print account has been disabled”
Shipping and Delivery Question:
- “Cant get the paper source is wrong off my printer”
- “I didn't receive my package”
- “Need to change ink cartridges to new size”
Payments and Charges Question:
- “Epson receipt printer install”
- “Payment”
- “Inkpaidproblem”
Refund Question:
- “Refund”
Cards Question:
- “Trying to find a greeting card printer”
- “My printer stopped printing cause comes up a message saying to insert a memory card”
Activation/ Cancellation Question:
- “On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop”
- “Complaint regarding cancelled order”
Other Question:
- “Printer cables not included”
- “Printer issues”
- “Trouble placing order”
Compare Epson Customer Service To
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