Epson Phone Numbers and Emails

Toll-Free Number:

  • (800) 463-7766
Send Message

Customer Service:

  • (503) 645-1118
    Hillsboro, Oregon
  • (360) 577-8900
    Longview, Washington
  • (800) 444-1527
    Returns and Exchanges
  • (800) 533-3731
  • +8 126 652 3131


  • (562) 276-1311 ext 2

Epson Emails:

Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Hillsboro, Oregon
Is this your business?
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Contact Information

Epson Website:

Epson Help Center:

Corporate Office Address:

Seiko Epson Corp.
3-3-5 Owa, Suwa-shi
Nagano, Nagano 392-8502

Other Info (opening hours):


Monday - Friday: 7:00am - 4:00pm

Other Locations:

3131 Katella Avenue,

Los Alamitos,

California 90720,

United States

3950 NE Aloclek Drive


Oregon 97124,

United States

Fax: +1-503.690.5450

1850 Prudential Boulevard,


Washington 98632,

United States

Fax: +1-360.577.8111

More contact details

Epson Customer Service Reviews

1.4 / 5
0 stars

The customer service rep was completely unhelpful. Had no idea what I was talking about.

All I got was oh ok umm humm. Basically reading from the sheet I was reading from. At the end he just said maybe I could switch you to sales. He was just trying to sell me something.

He never sent any info over even though I gave him my email. Unbelievable!!

No Epson for me!! Ugh!!!

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Lorinda V Edz
stars-rating stars-rating stars-rating stars-rating stars-rating

I have an open ticket with your support people.231023-****21 ticket #. I cannot hear or understand anything they said.

They are suppose to replace my printer ET 2803. Its still under warranty. I think they said I had to give them my debit card for them to hold , until I receive new printer and you all receive my old one. Im not sure but, I need someone to help me with this and I need to be able to hear them .

I have hearing problems and I need assistance .. Thank you Lorinda Varnum. So,even though I came on here and wrote my message , they never contacted me back. This is stupidest experience Ive ever have had in my life,as far as terrible product and terrible customer service and support.I ve only had this printer since April 2023 .yes!

Only 6 months . I only printed 450 pages , when a error message came on saying my ink pads need servicing,well I had never heard of this with any printer Ive ever own and I have had some really cheap one. This wasnt that cheap at 199.99 at least not for me. I had had this printer in my wish list for over a year before I finally broke down and bought one.

So anyways, when started reading what that error code meant,it said it means my printer is at the end of its life,so basically it died.. so I called and I was transfered to a sweet but forgiven woman ( dont mean anything by it) but I didnt understand her she didnt understand me and we both got frustrated. I called back 3 times and was sent to her all 3 times. When she said she needed my debit card number to put the 199.99 on hold on it until they received this one back,that they would then send me a new one.why do they need my debit card if they dont send me a new one until they receive this one backwth kind of service is that?

So after about 5 days of no help, I came in here with my message.

Epson received it and has never contacted me at all.I need my printer,they need to fix this now!! As much as I love the ink tank idea,I will never ,ever,ever buy another Epson.which is really sad because the idea of this printer is amazing but if the company doesnt care about their customers , I would rather pay more and buy a HP, at this pointDO NOT PURCHASE THIS PRODUCT a unless you have disposable money

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Dan H Fpc
Printer not working
stars-rating stars-rating stars-rating stars-rating stars-rating

My printer still doesnt work and its under warranty! The main phone number for Epson sends you to a sweet lady that has nothing to do with Epson.

The only way I got through was by using the disability phone number. I want a new printer that works.

Try calling their number (562) 276-**** and hear for yourself! Extremely disappointed!

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Unable to use product
stars-rating stars-rating stars-rating stars-rating stars-rating

Purchased Epson ET 2850 printer. Followed instructions but was unable to connect with iPad or laptop.

Focus is on iPad now.
Called Epson customer service, let the fun begin!
Shaq answers. Wow!
The C.S, agent asked me to repeat steps already taken per his instruction, that made sense to me. When that didnt work asked me to do it again (?) Okay. Tried again, then reloaded Epson app.

Tried again. No progress. He than asked me to install an air app.
Forget actual name. Loaded app, lets get started.

Message from app, $9.99 to continue. Told C.S. agent No, Im not paying that. Deleted app.

C.S agent wanted to continue to repeat everything we had done several times.
Continued on my own. Learned Location must be on. Still no joy.
Called C.S. again next day.

Asked if location has to be on. He confirmed it. Curious I asked why. He decided to transfer me to another agent, call her M.

She is possibly an intelligent, knowledgeable, effective agent. Ill never know because I could not understand a word she said. Asked to be transferred to first agent, on hold several minutes and M comes back on line. Communication skills no better this time around.

Thanked her and hung up.
Decided to cal Epson sales line. I know Customer Service is not their job. Talked to a young lady that was very interested in the issue but did not have the answer but would transfer me to someone who would. After being on hold a few minutes a fellow (J) came on the line.

Even though this was not his primary job he was extremely helpful. We went over parameters for installation etc. ready to start again
Next day start fresh. Reinstalled app for probably 7th time.

Followed instructions, get to the end, the printer still wont connect to my iPad. Dark thoughts. Printer could not be more impervious to my efforts if it was encased in 10 of armor plate
I am not a Tech guy.

I have however installed at least half a dozen printers in the last several years in addition to other items.
Im about done with this printer. Will wait till Monday to decide but may just admit that the score is
Epson 1, me 0.
Have to say HP always worked for me in the past

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How Good is Epson's Customer Service?

Rozlynn Hfg
Rozlynn Hfg
Feels Neutral | Nov 16, 2023

good but unnecessary if instructions were easier to understand and written

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Scott Rao
Scott Rao
Feels Satisfied | Nov 15, 2023

Technician was very helpful and solve my issue. He is a real asset to your company.

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Kailah Gqk
Kailah Gqk
Feels Disappointed | Nov 10, 2023

They are blocking my printer from using whatever ink that works in my printer to only take Hugh priced epson ink. This is unethical.

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David W Xvb
David W Xvb
Feels Disappointed | Sep 12, 2023

gave me the wrong answer

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Amadeo Hxe
Amadeo Hxe
Feels Neutral | Sep 06, 2023

Matter resolved

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Olanda Ufm
Olanda Ufm
Feels Disappointed | Aug 30, 2023

They suck.

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Summary of Epson Customer Service Calls

04:12 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epson?

Product/ Service Question:

  • “Cannot connect to the app”
  • “Printer not working”
  • “Printer not working properly”

Request for Information Question:

  • “Tech support”
  • “Help with a paper jam and opening printer to clear”
  • “Printer problem-need technical support”

Staff Question:

  • “Ink pad service”
  • “Ink pad needs serviced??”
  • “Need service”

Return/ Replace Question:

  • “Returned item”
  • “Returned printer”
  • “Replacement”

Shipping and Delivery Question:

  • “Need to change ink cartridges to new size”
  • “Can't get the printer to work”
  • “Can not change paper size in my EPSON 2800 printer”

Account Question:

  • “Locked out of acct”
  • “Can't find printer password”
  • “Can't find the password label on the er-2850 where is it located”

Payments and Charges Question:

  • “Payment”
  • “Billking lights”
  • “Bill”

Refund Question:

  • “Refund”

Cards Question:

  • “Trying to find a greeting card printer”
  • “My printer stopped printing cause comes up a message saying to insert a memory card”

Activation/ Cancellation Question:

  • “On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop”
  • “Complaint regarding cancelled order”

Website/ Application Question:

  • “Cannot access website”

Other Question:

  • “Download”
  • “Where do we pug in the UBS CABLE to the printer (ET2800)”
  • “Printer down”


Related Companies

Seiko, Pulsar Watches, Seiko Instruments, Time Module, Lorus Watches


Seiko Epson Corporation is a Japanese company that was initially established by Hisao Yamazaki as Daiwa Kogyo, Ltd. Epson was founded in 1942. The company is headquartered in Suwa, Japan. In 1982 the corporation was officially named Epson Corporation and introduced first handheld computer in the world. In 1985 the corporation merged with Suwa Seikosha Co., Ltd. Epson manufactures inkjet, dot matrix, laser printers, scanners, and many other information-related types of equipment, electronic devices and different precision products. The tagline of the company is: "Exceed your vision." Besides, the company manufactures Seiko timepieces.

Epson has numerous subsidiary companies all over the world.

Epson reviews and complaints

Epson is ranked 668 out of 2443 in Appliances and Electronics category

Area Served

USA, Worldwide

Payment Methods

PayPalVISAAmerican Express

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