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Contact Epson Customer Service

Epson Phone Numbers and Emails

Toll-Free Number:

  • (800) 463-7766
Call customer service
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Customer Service:

  • (562) 276-4367
    Epson's Driver Fulfillment Department
  • (503) 645-1118
    Office in Hillsboro, OR, USA
  • (360) 577-8900
    Office in Longview, WA, USA
  • (800) 444-1527
    Returns and Exchanges
  • (800) 533-3731
  • +61 130 036 1054
    Office in Australia
  • +6 480 023 7766
    Office in New Zealand
  • +6 480 037 7664
    Office in New Zealand

Accessibility:

  • (562) 276-1311 ext 2

Headquarters:

  • +6 128 899 3666
    Australia
  • +8 126 652 3131

Legal:

  • (800) 822-0313

Epson Emails:

Accessibility
Customer Service
Benefits of Sales Tax Exemption
Legal
Privacy Inquiries, Privacy Inquiries
Media
Sales/ Reservations
New Zealand
info@epi.epson.com
Office in Hillsboro, OR, USA
privacy.contact@ea.epson.com
Privacy Inquiries
Is this your business?

Epson Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Epson Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    93% phone 7% email

  • The best phone number to call Epson is 8004637766. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Epson may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Epson?

Most Popular Number:

(800) 463-7766
Total calls: 1 943 Issues resolved: 72 Last call: Dec 9, 2025

Epson is one of the most well-known printer and printer supplies manufacturers. If you seek to contact the company via phone, please call 800-463-7766. This is a toll-free Epson phone line for general customer assistance. Epson's Driver Fulfillment Department can be reached at 562-276-4367. US Epson phone number for returns and exchanges is 800-444‑1527.
Contact Epson customer care department to get information about product availability, discounts and special offers, shipping and delivery, payment options, and address other other inquiries.

Epson email address is info@epi.epson.com. If you have media inquiries, send them to newsroom@ea.epson.com. To get your privacy inquiries addressed, drop an email at privacy.contact@ea.epson.com.
If you have difficulty accessing Epson website, please send your report to the tech team at access@ea.epson.com.

The company’s headquarters is located in Japan. Epson address for the main office is 3-3-5 Owa, Suwa-shi, Nagano, Nagano 392-8502, Japan. Along with its head office, the company has branches all over the world including North America, Latin America, Europe, Middle East and Africa, Asia, and Oceania. To get contact information for the corporate branch in a certain location, choose the region you need on the Epson website.

Epson customer support in the US operates Monday through Friday from 7 am to 4 pm PT. Both return and exchange as well as sales and product inquiries line operate during these hours. However, support hours can vary depending on the location and holidays. Please go to the Epson website and select the location you need to get detailed information about the work schedule.

Currently, there is no Epson live chat available on the US website. But customers can contact the company via phone or email or even regular mail. Also, it’s possible to get in touch with a local Epson department to address an issue.

PissedConsumer Club

Contact Information

Epson Website:

Epson Help Center:

Corporate Office Address:

Seiko Epson Corp.
3-3-5 Owa, Suwa-shi
Nagano, Nagano 392-8502
Japan

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 4:00pm

More contact details

Epson Customer Service Reviews

1.4 / 5
Bad
See all 878 reviews
Guest-6704636
Bad experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Constant glitches and broke after 4 months. Customer service is terrible.

Bunch of representatives that repeat themselves and barely speak English. Terrible experience!

Will stay with HP! Never again...

Robert M Rxj
Printer not working

Can't find the correct number to call. {{Redacted}}

Havyn Eue
Problem wasn’t solved! Frustrated!!
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I didnt get my problem solved. I have called 3 times.

The first rep, Alma did well, but when I tried to print after we ended the call. I still couldnt! I called again today and spoke with Bree and she had a lisp and I had to keep asking her to repeat and then she hung up on me. The last person, Tin was very helpful, but then she asked me what application I was using and I didnt know what she meant.

If she would have said Safari or Chrome, I would have been able to answer her. My printer still is not able to print off my iMac and I am still frustrated.
If someone would call me I would appreciate it.
I need to print things for my tax return and this is ridiculous!

If I call again, I fear that the printer still wont work! Thank you, Cassandra McElroy 714-422-****

Catherine C Fxh
Epson ET 2800 never worked
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Unboxed the printer, set it up, and it would not print. Only blank pages come out.

I spent hours troubleshooting and trying different solutions, but it just wouldn't work. As a stay-at-home mom juggling school and family life, I needed something reliable, but this printer was a total waste of time. It's frustrating to spend money on something that doesn't even do the basic function it's meant to. I would not recommend this to anyone.

To make matters worse, Epson has been no help at all. I reached out to their customer service, hoping for a simple exchange or at least some guidance on how to fix the issue, but they were unresponsive and not at all helpful. I'm extremely frustrated.

As a busy mom, I don't have time to waste dealing with faulty products and poor customer service. This experience has been nothing but a headache.

How Good is Epson's Customer Service?

Croix Gmk
Croix Gmk
Feels Disappointed | Sep 11, 2024

There are no active phone numbers and I tried a chat Q&A and god nowhere. I finally figured it out myself--NO THANKS to Epson.

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Robin N Fud
Robin N Fud
Feels Disappointed | Mar 22, 2024

Although she partially was able to help, she became somewhat agitated at my lack of computer skills and hung up on me.

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Melquiades Spl
Melquiades Spl
Feels Disappointed | Mar 05, 2024

no coment

Read full quote
Caidance Lhf
Caidance Lhf
Feels Satisfied | Mar 01, 2024

I'd rate them a 8

Read full quote
Megumi Yix
Megumi Yix
Feels Satisfied | Dec 28, 2023

I never talked to nobody

Read full quote
Rozlynn Hfg
Rozlynn Hfg
Feels Neutral | Nov 16, 2023

good but unnecessary if instructions were easier to understand and written

Read full quote

Summary of Epson Customer Service Calls

6.2K TOTAL
CALLS
02:43 AVG CALL
DURATION
19% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epson?

Product/ Service Question:

  • “Technically issue”
  • “Technical support”
  • “Printer not connecting to ethernet”

Request for Information Question:

  • “Printer question”
  • “For a little problem help in my Epson printer”
  • “Need help scanning”

Staff Question:

  • “Printer saying ink pad needs service”
  • “Projector service”
  • “Your customer service used my credit card fraud”

Website/ Application Question:

  • “Downloaded update now no printer”
  • “Installer problem”
  • “Installing printer problem”

Return/ Replace Question:

  • “My replacement printer hasn't arrived yet”
  • “Replace non- working printer WF2930”
  • “This is my third phone call and yet no one has returned my call in the last two weeks. I need to return an ink cartridge.”

Account Question:

  • “A Google Developer has hacked my account and has put security certificates on my account and i dont know how to remove them”
  • “Installation 3830 password”
  • “My Epson ready print account has been disabled”

Shipping and Delivery Question:

  • “FedEx delivery problem”
  • “Order where is it”
  • “Cant get the paper source is wrong off my printer”

Payments and Charges Question:

  • “Payment”
  • “Make a payment for printer services”
  • “I have been charged $66 two times”

Refund Question:

  • “Refund refusal”
  • “Refund”

Cards Question:

  • “Trying to find a greeting card printer”
  • “My printer stopped printing cause comes up a message saying to insert a memory card”

Activation/ Cancellation Question:

  • “On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop”
  • “Complaint regarding cancelled order”

Other Question:

  • “Won’t print”
  • “Printer issues”
  • “Troubleshoot”

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