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Contact Epson Customer Service

How to Reach a Person at Epson

Verified Contact Information

Toll-Free Number:

  • 1-800-463-7766
Call customer service
Send Message

Customer Service:

  • 1-562-276-4367
    Epson's Driver Fulfillment Department
  • 1-503-645-1118
    Office in Hillsboro, OR, USA
  • 1-360-577-8900
    Office in Longview, WA, USA
  • 1-800-444-1527
    Returns and Exchanges
  • 1-800-533-3731
  • +61 130 036 1054
    Office in Australia
  • +6 480 023 7766
    Office in New Zealand
  • +6 480 037 7664
    Office in New Zealand

Accessibility:

  • 1-562-276-1311 ext 2

Headquarters:

  • +6 128 899 3666
    Australia
  • +8 126 652 3131

Legal:

  • 1-800-822-0313

Epson Emails:

Accessibility
Customer Service
Benefits of Sales Tax Exemption
Legal
Privacy Inquiries
Media
Sales/ Reservations
New Zealand
info@epi.epson.com
Office in Hillsboro, OR, USA
privacy.compliance@ea.epson.com
Privacy Inquiries
privacy.contact@ea.epson.com
Privacy Inquiries

Epson Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Epson Phone Number
1 (800) 463-7766
Average Hold Time
00:00:52
Average Calls duration
3 minutes
Most Popular Epson Email Address
access@ea.epson.com
Epson Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Epson?

Most Popular Number:

(800) 463-7766
Total calls: 2 020 Issues resolved: 75 Last call: May 9, 2026

Epson is one of the most well-known printer and printer supplies manufacturers. If you seek to contact the company via phone, please call 800-463-7766. This is a toll-free Epson phone line for general customer assistance. Epson's Driver Fulfillment Department can be reached at 562-276-4367. US Epson phone number for returns and exchanges is 800-444‑1527.
Contact Epson customer care department to get information about product availability, discounts and special offers, shipping and delivery, payment options, and address other other inquiries.

Epson email address is info@epi.epson.com. If you have media inquiries, send them to newsroom@ea.epson.com. To get your privacy inquiries addressed, drop an email at privacy.contact@ea.epson.com.
If you have difficulty accessing Epson website, please send your report to the tech team at access@ea.epson.com.

The company’s headquarters is located in Japan. Epson address for the main office is 3-3-5 Owa, Suwa-shi, Nagano, Nagano 392-8502, Japan. Along with its head office, the company has branches all over the world including North America, Latin America, Europe, Middle East and Africa, Asia, and Oceania. To get contact information for the corporate branch in a certain location, choose the region you need on the Epson website.

Epson customer support in the US operates Monday through Friday from 7 am to 4 pm PT. Both return and exchange as well as sales and product inquiries line operate during these hours. However, support hours can vary depending on the location and holidays. Please go to the Epson website and select the location you need to get detailed information about the work schedule.

Currently, there is no Epson live chat available on the US website. But customers can contact the company via phone or email or even regular mail. Also, it’s possible to get in touch with a local Epson department to address an issue.

PissedConsumer Club

Contact Information

Epson Website:

Epson Help Center:

Corporate Office Address:

Seiko Epson Corp.
3-3-5 Owa, Suwa-shi
Nagano, Nagano 392-8502
Japan

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 4:00pm

More contact details

Summary of Epson Customer Service Calls

6.3K TOTAL
CALLS
02:18 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Epson?

Product/ Service Question:

  • “Tech support”
  • “Need technical support”
  • “Error 100016 and error 000031”

Request for Information Question:

  • “Need help in installing my new et3958 printer”
  • “Speak to agent”
  • “Question about payment”

Staff Question:

  • “Printer saying ink pad needs service”
  • “Projector service”
  • “Your customer service used my credit card fraud”

Website/ Application Question:

  • “Downloaded update now no printer”
  • “Installer problem”
  • “Installing printer problem”

Return/ Replace Question:

  • “Duplicate order on replacement ink”
  • “Return”
  • “My replacement printer hasn't arrived yet”

Account Question:

  • “All in one printer account”
  • “Password”
  • “A Google Developer has hacked my account and has put security certificates on my account and i dont know how to remove them”

Shipping and Delivery Question:

  • “NO ONE HAS SENT SHIPPING INFORMATION TO RETURN OLD PRINTER”
  • “Never received shipping information.”
  • “Did not receive product”

Payments and Charges Question:

  • “Charge on card”
  • “Payment”
  • “Make a payment for printer services”

Refund Question:

  • “Refund refusal”
  • “Refund”

Cards Question:

  • “Trying to find a greeting card printer”
  • “My printer stopped printing cause comes up a message saying to insert a memory card”

Activation/ Cancellation Question:

  • “On December 27 I bought an ink for mu XP-6000. After the installation, It' cancelling the printing request It can only make cop”
  • “Complaint regarding cancelled order”

Other Question:

  • “Unable to print”
  • “New wi fi provider and my et2400 will not print”
  • “My printer has got some problem”

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