Epson
Reviews and Complaints
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Verified ReviewerEpson is the biggest joke
- Worked good when it works
- Customer service is terrible
Preferred solution: Full refund
User's recommendation: RUN
Epson WorkForce WF-2750 - NOT printing. Customer Service is a JOKE
I was working with Epson for 2 days to "Correct" the issue that my Epson Workforce WF-2750 was having. I spoke to 12= representatives (not a one could i hear properly or understand).
I asked to be transferred to a supervisor and was left on hold for 15 minutes the same representative came on and talked as if she was the supervisor.
If you purchase under a warranty, it does NOT mean that it would be covered completely. You would receive a discount for 50% off an Epson product that is marked up 2 times higher than the store.
I will NEVER EVER own an Epson product again and will absolutely NEVER EVER recommend.I was working with Epson for 2 days to "Correct" the issue that my Epson Workforce WF-2750 was having. I spoke to 12= representatives (not a one could i hear properly or understand).
I asked to be transferred to a supervisor and was left on hold for 15 minutes the same representative came on and talked as if she was the supervisor.
If you purchase under a warranty, it does NOT mean that it would be covered completely. You would receive a discount for 50% off an Epson product that is marked up 2 times higher than the store.
I will NEVER EVER own an Epson product again and will absolutely NEVER EVER recommend.
- Laser printers are top on marker aside brother
- Epson laser printers are amazing
- Customer service is terrible
- Warranty is not exact a lawyer should look through
- Credit card information was asked to process return exchange
Preferred solution: Full refund
User's recommendation: Go with BROTHERS!!! Customer Service is easy to work with and products have an ACTUAL Warranty. Not a half off ano0ther product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter system was a nightmare
- There is no redeeming item to list
- Let me count the ways
Preferred solution: Full refund
User's recommendation: Drive by the Epson Aisle.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery poor customer service.
- Quality of product equil to others
- Support will bate and switch
Preferred solution: Apology
User's recommendation: use a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirmware fail and poor customer service
I also had the firmware update and then not recognize my ink. I sucked it up and bought a 4-pack of Epson ink, only to be shipped an empty black, and half full cyan, yellow, and magenta.
I called Epson Support to try and get a refund and then wanted me to take all sorts of pictures to prove my cartridges were empty. I followed their email's directions and when I sent my proof back to them, it came back as a returned email because Epson@***.custhelp.com is not a deliverable address.
I've had it with Epson and especially their awful customer service.
I went out and bought a brand new brother printer instead. Sucks because that Epson printer was pretty solid until they screwed themselves over.
- Great product
- Customer service
- Firmware
- Ink
Preferred solution: Full refund
User's recommendation: Go with a brand that is loyal and respectful to its customers.
I’ve had an issue with my ES-400 scanner since I bought it and it’s always something different that’s wrong the last time it was Microsoft issues not y’all’s and today I have the same problem.
- Good product when it works
- Hard to resolve issues over the weekend
Preferred solution: The problem resolved. I would like to do my work without issue’s where I have to call.
User's recommendation: You don’t always get what you pay for
Customer service suck
User's recommendation: Don’t buy 2720 printer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilmington, North CarolinaDo Not Buy!
Since the day I purchased Epson Workforce 3620 it's been a nightmare! It never worked, I complained and they sent me a replacement.
Even then I spent hours on the phone with tech, mind you this is brand new out of the box. I have had it for several years and I felt like using it would cause me a brain aneurysm, now I'm not being funny here, it takes forever to print on page and the print quality and ink never was good.
I hardly use it and now printing poorly, I've followed all instructions to clean but it throws out error and error and you will waste alot of ink and money. Nice design, good price but a NIGHTMARE!
- No pros
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Guelph, OntarioPrinter issues
- Good price point
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Dont purchaae epson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Leamington, OntarioPrinter issues
- Good price point
- Dont honor their warranty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Auburn, WashingtonDefective printer and horrible customer service experience
Preferred solution: Let the company propose a solution
User's recommendation: Do not choose epson for any reason.
Pissed about the ink chip
User's recommendation: Pick your products wisely
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Philadelphia, PennsylvaniaWish I could do individual reviews on customer service
It's the Worst Customer Service
I ordered online a refurbished ecotank printer through their website. In a couple of hours I realized that it's not the printer that I need.
It was on a Sunday so I emailed them to cancel or exchange. I got answer later that they have an automatic warehousing system and they cannot stop the order and I can call the customer service that opens M-F 7 am to 5 pm PT.
I called and talked to Mike and was told that since it is a refurbished that the sale is final. I said I understand but that's the reason why I emailed and immediately called since it's still under process and preparation. He said that he can't guarantee because it's refurbished and I have to call after 24 hours.
I asked for a manager or supervisor but wasn't available.I even have to ask a reference or ticket no. to document the conversation!
The following day I got an email that it shipped!! I called back and again it's non customer service oriented Mike. I got the same answer that it's a refurbished and all sales are final.
I will have to pay for the return!!! I insisted that it's unfair and I want to talk to the supervisor.
Again no supervisor but this time I was told that they will email me a prepaid Fedex return shipping code!
I filed a complaint to the BBB and disputed the transaction to Apple pay.
I got my money back after this battle with a customer service nightmare!
I thought buying a brand new Epson printer that I wanted but I held back. What customer care would I get if the printer is defective?
User's recommendation: Expect the worst customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 bad printers
It shows as resolved, but its not. At least as far as Epson support is concerned. I fixed it.
Couldnt get the workforce printers to print black and they wouldnt print with only color inks good. One printer woudnt print at all even with same cartridges from other (new.)
I had the same issue with the 6100 and 7100, no color ink, no printing at all, even if you just wanted black.
I bought the two colors so my 6100 and 7100 would print and turned off color.
As for the workforce, they offered me a whopping 30% discount to go buy another printer.
Even though i ran the clean routine at least 10 times, i tried something else. Blow the heck out of the black cartridge contact area and wipe its *** Believe it or not, it worked. It was constipated. I got it to at least print badly, then ran clean routine again, and it now works, Havent tried the other.
*** poor tech support!!!
I'm a techie, but not for printers. They should have known better!
I will be putting this on my LetsTalkTek show in the next few weeks.
avery.m@***.us Im a network guy
- Cheaper when they work
- Lousy tech support resolution
Preferred solution: Deliver product or service ordered
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