Rating: 2 Stars Clear all filters (33 of 227 reviews match)
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1.6
Details

Update by user Oct 15, 2018

I just explained how it was resolved in my update for 10/15.2018. Thank you!

Update by user Oct 15, 2018

First, I apologize with my whole heart for not following up, so this matter can be marked as resolved and put an end to it. Yes it was resolved, but I am sure Epson continues the practice of...

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Review
#1283182 Review #1283182 is a subjective opinion of poster.
Pros
  • Double sided scanning
  • Printer
  • To be determined
Cons
  • Illegal nature of their practices
  • Experience with possible fraud
  • Customer service representatives are liars
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Epson Printer Probems
  • Unethical Move By Company
2.0
Details
I purchased and Epson WF-7620 in February 2016. Within the year the printer had failed. The ink nozzles failed which left lines through my images and discolored images. I called Epson, after over 3 hours of conversation they replaced the unit with a refurbished one. I...
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1 comment
Anonymous
#1500845

Don't Buy An EPSON

Review
#1272889 Review #1272889 is a subjective opinion of poster.
Pros
  • Double sided scanning
Cons
  • Discourtesy
  • Wasted ink
  • Wasted valuable time
Reason of review
Poor customer service
Loss
$550
Preferred solution
Deliver product or service ordered
Tags
  • Epson Printer Probems
  • Epson Wf Printers
1.7
Details
I bought an Epson 47??. After just a short time print nozzles failed. Print head cleaning function did nothing. Costco, thank God, took it back. Got the newer model that had just arrived. Neither document feeder nor print paper feeder worked no matter what grade and...
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2 comments
h.kitchener
#1472478

Hard to believe three different printers conspired to frustrate your printing career. Perhaps it's your computer or the settings, etc.? Go back to HP if you wish, Epson will survive.

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Review
#1244534 Review #1244534 is a subjective opinion of poster.
Cons
  • Quality
Reason of review
Damaged or defective
Preferred solution
Full refund
1.9
Details
Recently, my printer continually had messages telling me to download a software "update". I finally did that. After the download, the printer stopped working altogether, with a messaage "Ink cartridge is not recognized". Curiously, 2 were recognized and 3 were not....
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1 comment
Anonymous
#1454050

Same thing just happened to me worked fine until update

Review
#1220419 Review #1220419 is a subjective opinion of poster.
Cons
  • Company policy-- lack of fair trade practices
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution

Epson in Plainfield, Indiana - New update can not use printer cartridges

2.0
Details
I have a small business. Like everyone else I can not print after latest "update". I have 3 printer cartridges. Epson should reimburse me for the cost of these. This is illegal as Epson should be fully aware. Ill be looking for my receipt tomorrow and box.......
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Review
#1216479 Review #1216479 is a subjective opinion of poster.
Reason of review
Damaged or defective
2.4
Details
Froze working printer with working cartridges with no warning to consumer of recycled oem cartridges will not work after having to to do firmware update that I had to do, as communication error stated firmware update necessary for printer to work... No where is it...
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Review
#1212212 Review #1212212 is a subjective opinion of poster.
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Price reduction
1.7
Details
We bought our printer just over a year ago. We rarely use it for printing. But a lot for scanning. So it ran out of ink and we bought the color ones on line thru that pop up thing from the printer. We got the ink and we didn't use it for quite some time because we only...
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Review
#1193251 Review #1193251 is a subjective opinion of poster.
Cons
  • Fact they tried to make it look like i switched cartridges
Reason of review
Wong ink in the box
Loss
$30
Preferred solution
For them to admit they screwed up and stop blaming me for it

Epson WorkForce WF-3640 All-in-One Printer

1.8
Details
Absolute junk - the most finicky thing I ever had. Just look at it the wrong way and it acts up. Don't buy it! I bought it as a spare to my HP Laser jet which is a workhorse. I wanted something that offered color and could scan, copy, etc.... So, I knew that this printer would be an "occasional use" printer. I have had nothing but trouble, there is always something wrong, something jammed, something to look at. Not to mention the small ink vials. So, I needed it....I go to the store and buy $66.00 worth of ink, because I really needed to use it and BINGO - poor quality printing - even after cleaning the heads and printing test pages. Really, take a tip from me, stay away from Epson printers, there is no good news to report about them.
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Review
#1148438 Review #1148438 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$100
Preferred solution
Just warn others not to make the same mistake
Tags
  • Epson Printer
  • Workforce

Epson Ink Cartridges

2.4
Details
Bought Epson XP-8500 a month ago and needed to replace ink after a couple of weeks of use. Unable to purchase ink cartridges in my area and have to order only from Epson. Why would they sell a printer at Best Buy and not have ink cartridges available in stores where it was purchased or any other stores that sell ink cartridges? Waiting for them to send cartridges and printer, in the meantime the printer is useless until ink arrives. Unable to call their complaint department as that phone number is not available either and support on website is no longer available for complaints
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Review
#1146695 Review #1146695 is a subjective opinion of poster.
Pros
  • Photo prints
Cons
  • Customer support
  • Customer support is nil
Reason of review
Not having ink cartridges available in stores in my area
Preferred solution
Let the company propose a solution
Tags
  • Ink Cartridges Unavailable In Area

Epson - Warning: Tech Helper Gave Bad Advice and wanted to charge $299 for services I did not need

1.5
Details
I bought a new EPSON wifi printer/scanner. I had trouble getting the scanner set up so I used the EPSON CHAT option. The Chat person did nothing but take my phone number to have a technician call me. After allowing the tech to access my computer directly, the "senior tech" (James) told me the problem was that my "IP address was compromised and the Fire Wall was off", and he needed to reinstall my drivers for me--for $299!! I told him I needed a second opinion. Guess what? After hanging up I uploaded the CD and re installed drivers. I quickly got the scanner working on my own. Then I checked with Best Buy and they told that Mac computers DONT USE A FIREWALL option. The tech knew I was on a MAC! EPSON outsources their support to questionable consultants! I felt like I was talking to a con man.
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Review
#1110567 Review #1110567 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I suggest Epson search for a new technical support team.