Jackie Mkk

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 Verified Reviewer | map-marker Wilmington, North Carolina
#3916666 
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Do Not Buy!

2.4
Since the day I purchased Epson Workforce 3620 it's been a nightmare! It never worked, I complained and they sent me a replacement. Even then I spent hours on the phone with tech, mind you this is brand new out of the box. I have had it for several years and I felt like using it would cause me a brain aneurysm, now I'm not being funny here, it takes forever to print on page and the print quality and ink never was good. I hardly use it and now printing poorly, I've followed all instructions to clean but it throws out error and error and you will waste alot of ink and money. Nice design, good price but a NIGHTMARE!
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Pros:
  • No pros

User's recommendation: DO NOT BUY

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Barri Yxv

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 Verified Reviewer | map-marker Guelph, Ontario
#3890135 
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Printer issues

1.8
Printer that is basically brand new would not accept new ink cartridges. I purchased 2 thinking I may have received a defective one. Epson is sending out a replacement printer but it is refurbished which is unacceptable customer service for a new printer. Then they said they wont replace the $60 worth of ink I purchased.
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Loss:
$60
Pros:
  • Good price point
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Dont purchaae epson

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Barri Yxv

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 Verified Reviewer | map-marker Leamington, Ontario
#3890118 
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Printer issues

1.9
Printer would not accept new ink cartridges. They replaced a brand new printer still under warranty with a REFURBISHED one. This is not good customer service. Also, I just.purchased 2 new ink cartridges thinkingaybe the first one was defective. They said they would refund me for only 1 cartridge not both. Worst service ever...was on the phone for 90 minutes dealing with this.
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Loss:
$50
Pros:
  • Good price point
Cons:
  • Dont honor their warranty

Preferred solution: Full refund

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Phoenix R Zst

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 Verified Reviewer | map-marker Auburn, Washington
#3737922 
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Defective printer and horrible customer service experience

1.5