Anonymous
map-marker Brea, California

THIEVES!!!

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THIEVES! I purchased this printer but it doesn't work if you dont change the cartridge. not even the scan.
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User's recommendation: DONT BUY ANYTHING EPSON!

Laramie Aol

CUSTOMER SERVICE/ TROUBLESHOOTING IS NON EXISTED

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I'M HAVING ISSUES GETTING THE PRINTER TO CONNECT AND TROUBLESHOOTING CLOSED. HOW ARE THEY STILL IN BUSINESS!!!
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Cons:
  • Can not get support

Preferred solution: Full refund

User's recommendation: DO NOT BUY

Abcde Nus

No help

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I forgot my password and it tells me too reset it by hitting my email and now theyre telling me my email is wrong
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Amarys Psh
map-marker Woodbridge, Virginia

How to add quicken to my scanner

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I have Quicken for accounting and I have an Epson scanner. Im trying to connect Quicken and the scanner together. What do I need to do? Nobody answered the phone they hung up on me
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Taras Fkg

Non existant customer support for hearing impaired customers.,

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No online chat exists for Epson apparently. I am hearing impaired and have difficulty with phone conversations. Even without being hearing impaired Epson support sucks. The person who called back on their BS leave your number and we will call line apparently speaks English as a 5th or 10th language. Could not understand a word he was speaking--accent so heavy. Just hung up as could not understand him.I just purchased ET 4850 and trying to download drivers and software, but even with printer connected directly to computer by cat6 cable can not get the printer to connect to computer.
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Cons:
  • Terrible customer support

Preferred solution: Full refund

User's recommendation: If you need customer support purchase some other product.

Amanda K Owk

Lousy INK Guzzling Printer

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Updated by user Oct 10, 2023

Gave deadbeat printer away. Won't buy any of their products ever again.

Original review Sep 09, 2023
I have had this printer for over three years now and I have hated this piece of garbage since day one. It guzzles ink worse than a drunk guzzling alcohol.

I buy the XL cartridges to no avail. By the time you print out 10 or 20 pages, the thing is out of ink again. I am tired of paying nearly $60.00 for ink cartridges that don't last past a normal amount of printing.
Another huge issue is the fact that I don't care how much black ink you have in the machine, if you are out of any color cartridges, it WILL NOT ALLOW YOU TO PRINT IN ALL BLACK OR GRAYSCALE. It constantly demands you replace any color cartridges that are empty.

I am getting ready to trash this worthless printer. I will sell the leftover black cartridges online.
DON'T BUY THIS PRINTER UNLESS YOU ARE RICH.

NO SUPPORT OF ANY KIND ON SATURDAY'S. Review deserves a huge ZERO STARS.
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Loss:
$30
Pros:
  • Works some of the time which is approximately 60 percent
Cons:
  • Wont allow black only printing
  • Ink guzzling machine

Preferred solution: Full refund

User's recommendation: DO NOT BUY THIS PRINTER.

David M Rut

Very bad customer service no contact number available

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Problem concerns the delivery of my inks lack of customer support and no control number available Stilts unable to contact them
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Pros:
  • No pros
Cons:
  • Everyone

Preferred solution: I would like to have my inks delivered

Joseph B Hby

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Verified Reviewer

Locked out 3rd party cartridges

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Firmware update, now printer will not recognize remanufactured cartridge. WF3720 is now a paperweight unless I succumb to Epson's extortion and buy their cartridges.
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Preferred solution: update the firmware and unlock the printer

User's recommendation: dont buy

Waqas H Uau

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Verified Reviewer

Poor customer service by Epson store

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I had ordered ink from Epson store on May 24th. I couldn't receive the delivery because they provided the incorrect shipping address to FedEx. Despite pointing it out to them they were rude and didn't bother to update the address which only they could do as shipper. Now despite them having received it back on June 2nd i still haven't received my refund as of today June 21st. Everytime i send them an email reminder they say it's in process.
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Preferred solution: Full refund

User's recommendation: Never buy anything from Epson store

Mica G Til

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Verified Reviewer

Poor service today

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Epson - Poor service today

Hi,

Not media but complaint from your live chat!

I was on there today chatting with she said her name Christina asking for assistance connecting the Epson printer to my IMac. She informed me that a technician will call me to provide a phone number.

I did and within a few minutes my Mobil rang. I answered it . It was a Male heavy accent who told me needed access to my computer to help . gullible me complied.

He had me download some weird app and I noticed he was all over the place inside my computer obviously looking for something other than what I thought he would assist with! I got suspicious and told him I will figure it out.

The whole conversation troubled me and I tried to call that number but kept disconnecting. I looked it up and was a a scam number!

WTH Really Epson ! I am so disappointed and troubled by your lack of protection of your customers!!!

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Loss:
$1
Cons:
  • Terrible security

Preferred solution: Apology

User's recommendation: Better security

Danielle o Tsy

Products do not work properly

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I bought a V 39 scanner and it did not work properly at all. I sent it back and was told that I can only get a refurbished v39 scanner as a replacement I just connected it, and this one doesnt work either. What a bunch of ***
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Loss:
$125
Cons:
  • Too many to list

Preferred solution: They will not give me a refund, so I would just like a scanner that *** works

User's recommendation: Stay away from Epson products they suck

Richard G Gcn

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Verified Reviewer
| map-marker Albuquerque, New Mexico

Zero customer support

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Never order epson ink directly from epson.. The price is the same as everywhere and there is no way you can communicate with an actual human being. I was told that there would be free 2 day free shipping and that didn't happen because I did something wrong according to their BOT.
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User's recommendation: Don't purchase epson products directly from them.

Amanda W Uqp

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Verified Reviewer

Horrible service and don't honor manufacturer warranty

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My son bought a Epson eco tank printer this January not even 3 months old and it says it is at the end of its service life and I have called customer service 3 times and keep getting the run around . his printer needs replaced and they need to stop making things so cheap and charging so much for items
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Preferred solution: Full refund

User's recommendation: No unless they honor their manufacturing warranty

Anonymous
map-marker Coimbatore, Tamil Nadu

L 1455 serce printer service issue

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Epson - L 1455 serce printer service issue
Dear team I am facing the same issue after all several services and now service teame saying it cant be get ready, pleae check the same and arrange to resolve the issue.
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User's recommendation: Worst service team and and management

Anonymous
map-marker Oakland, California

Terrible product

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Every time I buy a certified epson ink cartridge, I put it on and it shows low ink. This happens all the time. The last black ink ran about 10 copies before I had to change it again. Epson used to be a great printer. It really is bad. I had a head plug up, if all the cartridges aren't full it prints *** which is most of the time. Do not buy!
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