After 15 years of using Epson printers I'm DONE!

First: Epson forces me to use expensive, overpriced, Epson Cartridges even though I understand this is an illegal practice. I live 20+ miles from a store that sells Epson ink. The printer shuts down if one of the 5 cartridges runs out.Can't print even one more page!...
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ID
#3630458 Review #3630458 is a subjective opinion of poster.
Location
Lumberton, Mississippi

Worst Customer service support from EPSON

The customer service support experience has been worst with EPSON as these guys behave as if they are owning the company. And what is this prepaid support ? Why we have to pay before hand for the service even without Engineer being allocated?

User's recommendation: DONOT buy EPSON.

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ID
#3563900 Review #3563900 is a subjective opinion of poster.
Location
Columbia, Tennessee
Cons
  • Defective ink cartridge
  • Company ignores complaints refuses to refund money spent
Preferred solution
Let the company propose a solution
New Reviewer

Worst! Worst! Dont buy this product Ever Fraud Epson

You will find it in need service in every 2-3 days even after having maintenance from Epson. There Customer Satisfaction is zero. Engineers will come next 5-7 days after saying each day tomorrow it will alright and same..
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1 comment
#2229706

Got C6500A today 08/05/22; ALREADy issues, cant print anything - so far no help. Will wait till Monday when they are "open'! Ridiculous

ID
#3560823 Review #3560823 is a subjective opinion of poster.
Location
Karnal, Haryana
Loss
$1000
Preferred solution
Full refund
New Reviewer

Trying to reach customer service regarding ink cartridges is useless. company's online support page gives no way to inquire/talk to representative about general/or specific questions.

trying to find info on refilling or possibly buying ink cartridges... no one to talk to with questions. POOR CUSTOMER SERVICE!!! FF

User's recommendation: may want to consider a competing brand.

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1 comment
#2179014

agree

ID
#3526565 Review #3526565 is a subjective opinion of poster.
Location
Bothell, Washington
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor service!

I just got this printer a month ago, have NOT been able to register because the form will not accept my information, and customer service wants me to pay! Are you guys serious!!!???
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ID
#3525631 Review #3525631 is a subjective opinion of poster.
Location
Grand Blanc Charter Township, Michigan
Pros
  • Prints cd media well
Cons
  • Customer support is nil
Preferred solution
Deliver product or service ordered

Does not work

fax will not work printer works scan workes i have had this problem from the beging i am tired i try new lines wifi nothong works right
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ID
#3518113 Review #3518113 is a subjective opinion of poster.
Location
Buffalo, New York

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New Reviewer

Dreadful Customer Service

I've had an Epson Pro R2400 for approx 17 years. It made great professional quality prints, but was known to have tech issues. No problem until a recent Mac OS upgrade, when I could no longer access the ICC paper profiles. After HOURS w/Epson tech support, was told an...
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ID
#3449865 Review #3449865 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Lousy customer service
Preferred solution
Apology

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New Reviewer

Printer Quality

My Epson ET2720 Printer stopped working when it gave me an error message that read, The ink pad needs service, contact Epson. It further stated, Cannot print, non-printing feature is available. Avoid tilting printer. I contacted Epson as instructed and was told my...
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ID
#3422701 Review #3422701 is a subjective opinion of poster.
Location
Fort Myers, Florida
Pros
  • No solution to my situation
Cons
  • Your products suck
Loss
$300
Preferred solution
Apology
New Reviewer

Ink pad replacement

Epson - Ink pad replacement
Rest the computer then it happened again Epson isnt a good printer at all this is my second printer Im not happy with them at ll
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ID
#3422062 Review #3422062 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$300
Preferred solution
Rest code

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New Reviewer

Ecotank is Garbage

I've had this Ecotank printer, bought for 300.00plus . It's Never worked Properly, Never connected to my wifi, computer OR phone! Ive not been able to Scan Anything, And If I attempt To Print something I get an ERROR messg!! Ive Never owned such a Piece of Useless Garbage as This ever! EPSON Has NO customer Service, And If someone Answers the phone The Accent is So Thick I can't Understand Anything they say.. HORRIBLE!!

User's recommendation: I wouldnt Recommend Buying ANYTHING from EPSON! its flimsy Trash with NO customer support!!

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ID
#3361776 Review #3361776 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$300
Preferred solution
A replacement Printer OR a REFUND
New Reviewer

Printer not working L3150

Epson - Printer not working L3150
Print is not satisfactory, and also printer is not working properly very bad printer and also very bad customer services. is responsible and also website is not working properly.
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ID
#3343483 Review #3343483 is a subjective opinion of poster.
Pros
  • Too angry to reply at this time
Cons
  • Service is terrible along with customer service
Loss
$100
Preferred solution
Repair my printer.

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Verified Reviewer
New Reviewer

Customer service scam

I bought a new printer, it would not load to my computer so I called customer service, they sent me to someone named Massey. I was charged $549.99 to hook up my printer. Epson says they do not charge for customer service. I was approached again to fix my network for another $699. This is a scam Too bad Epson customer service is scamming the publicbbuy a

User's recommendation: buy a different printer.

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ID
#3319903 Review #3319903 is a subjective opinion of poster.
Pros
  • Great printer advertising with shac
Cons
  • Scamming through customer service
Loss
$550
Preferred solution
Full refund

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New Reviewer

Forced to use only Epson ink by updating my Firmware!

Update by user Jan 19, 2022

Basically have a big paper weight as I will not give them more money.

Original review posted by user Jan 19, 2022
A very important concern about this company. Love the printer but do not like the company stance on using non-Epson ink cartridges. Have had this printer for about 1-1/2yrs using Non-Epson ink bought...
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ID
#3271833 Review #3271833 is a subjective opinion of poster.
Pros
  • I like the printers
Cons
  • Company updates firmware so you cant use 3rd party ink
  • Useless customer service representatives
Preferred solution
change the firmware back to previous version

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Verified Reviewer
New Reviewer

Just a gripe

WF-3820 I have had it some time. It has worked fine all this time on after market ink. Today an update came in and after the update, it would not print. Maintenance Error. After talking to many people on your site, the last person said buy new Epson Ink and if it would not work, they would replace the printer. I said that I would . After thinking about it for some time, I decided to chunk it into the trash can and go buy a different brand. Your company killed it forcing me to buy Epson ink when it had worked fine before the update. Epson complaint number 220113****65.

User's recommendation: It won't use after market ink.

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ID
#3255521 Review #3255521 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer

XP-7100 "update"

Being forced to buy epson ink!! This company is a foreign entity forcing free enterprise into the corner. Why should they be legally allowed to stop my printer working after 2 years of mixed use (epson and EZ Ink) cartridges? after 2 hours on the phone all the way up...
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ID
#3230210 Review #3230210 is a subjective opinion of poster.
Location
Casa Grande, Arizona
Pros
  • Decent customer service
Loss
$250
Preferred solution
Apology