Epson
Reviews and Complaints
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Verified Reviewer |
San Bernardino, California
Epson has poor service. I guess it doesn’t really matter to them. They got paid for their equipment already. So if it’s broke, they’re not losing money if it’s not fixed.
I have an Epson F 2100 printer that needs to be repaired. The technician says he cannot be here until maybe Monday or Tuesday, which is six or seven days later.
I called Epson back. They said they're going to contact the service people and get back to me. No one got back to me.
I called again, the same thing; they're going to reach out to them but I still haven't heard back from anyone. Once Epson has your money, they do not care about whether your product works or not.
User's recommendation: Check around to see who has better service. Because Epson doesn’t.
Harvey, Louisiana
Have no pass word for my new printer
Im trying to set up the printer I am on www.epsonconnect.com and its directing me to print in my printer. I have no password.
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Verified Reviewer |
Etobicoke, Ontario
Nothing happened
I have never contacted anyone, but the black ink does not work. It forces me to buy colors, which I do not need. I rarely use the printer.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Condescending and provided incorrect tech support info
I haven't written a negative review in a long time, but WOW, Epson tech support is the worst! I spoke with two different representatives, both of whom had bad attitudes, and both provided incorrect tech support information.
After wasting an hour talking to two rude individuals and achieving no solution (they kept telling me what I wanted to do could not be done), I ended up resolving the issue by myself. I don't even work in IT and I managed to figure it out. If you're going to work in IT, know what you're doing, especially if it's around specific products.
And if you're going to work in customer service, have a better attitude when dealing with the public. Due to this bad experience, I will not be supporting Epson products any longer.
Preferred solution: Apology
User's recommendation: Don't buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rude customer service and lack of knowledge
Called to find the CD tray on my XP8700.
Customer service would not repeat my phone number.
They hung up on me three times now.
The same person answers the call but gives different names.
She claimed the XP8700 has no CD tray, but I eventually found it under Tray 2 and it slides out to the right side.
She is a horrible person to have as a representative for any company.
If I could give a lower score, I would do so, and I intend to tell others of this experience.
- Horrible customer service
Preferred solution: Apology
User's recommendation: customer service if horrific
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer service tries to rip you off
I bought an Epson 2800 two months ago. It constantly jams, and there is something wrong with the printer head.
I was told by London Drugs to contact Epson.
When I did, they kept saying that my credit card was declined (they need to put a hold on the cc to ensure that they get the old printer back). PLEASE BE CAREFUL WHEN PURCHASING ANY EPSON PRODUCTS.
- Unreliable customer service
Preferred solution: Full refund
User's recommendation: BE CAREFUL
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Epson is very sorry. They do not honor there warranty.
I had purchased an Epson photo printer and it was defective and I sent it back and they sent me a refurbished printer with the door broke and printing blurry pictures and when I asked for my refund they wouldn't give it to me. I had to throw the printer away and I'm out of almost $300 dollars. I will not buy anymore electronics from them and I will not advise for anyone to purchase electronics from them.
- Photo prints
- Nothing works for very long
Preferred solution: Full refund
User's recommendation: Don't purchase any products that is made by Epson.
Weyers Cave, Virginia
Trash company and product
Bought the WF-4833. Said the ink would last for 1100 pages.
I didnt get nearly that many pages before I had to buy new ink. Looked at their price for ink and it was WAY overpriced so I bought some from Amazon. Replaced the ink according to the instructions on the printer and no ink was being put to paper. Exchanged cartridges with Amazon thinking they were defective.
Same result. I called the Epson support and they inform that it has to be Epson ink or the printer wont work. This should be illegal but I will digress on that for now. So I go and spend $80 for Epson ink cartridges and replace them according to the instructions.
STILL NO INK TO PAPER!!! Call support again and all they do is tell me they will send me an email on how to fix it. Never tried to help me troubleshoot or walk me through the problem. Dont care about the customer at all.
This company is straight trash. I will never buy another Epson product in my life and I highly recommend other to never buy from them either.
User's recommendation: Avoid at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Houston, Texas
Horrible customer service
I ordered a home theater projector from Epson directly. I provided my shipping information and things seemed good.
My package arrived on time, but was delivered to the wrong address. I checked my shipping and discovered Epson shipped to the wrong address. I contacted Epson, told them I had my receipt showing the correct shipping address and the email showing they provided the wrong address. After talking to customer support, the supervisor, and customer relations, they continued to refuse to provide a replacement or refund.
I have reported them to the BBB. Don't do business with this company.
User's recommendation: Avoid Epson
New York, New York
Print label you sent expired
Epson sent a label to return a printer that a roller came off on so I couldnt print .they sent me a new one two days later and a return label to return within one week on the third day I go to FedEx and the return label is expired. Waste of my time over an hour running around, trying to return the failing printer.
User's recommendation: Don’t buy an Epson
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Verified Reviewer
Disabled and suit escalation to superior court
I am very sorry to inform Epson that what was a small claim will now be a superior court case. Epson insists on legal action so, with counsel, we have decided it would be more exciting for Epson in the long run.
There are potentially far greater losses as well. Epson ignored the notice of the small claim so there is little chance of any settlement being reached; it will go to trial.
Why does Epson target the disabled? That's pretty low.
- Its a brand
- It doesnt work and they insist on legal action
Preferred solution: New better by far printer Actual damages sustained Apology
User's recommendation: Dont buy Epson products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Epson WF-2930 printer is frozen in recovery mode
I just bought this printer and trying to set it up. Cord was loose and came unplugged.
Now is is frozen and display reads Epson Device recovery mode. Update Firmware.
I have spent hours trying to revive. Do you have a fix?
- Price
- Size
- Software didnt self-install
After 1 year the printer started to act up
1- The film ware showed up every other week.
2- The ink levels were low and they were not.
3- I had to clean the ink heads every other week; this would show up.
Finally, I called your wonderful customer service people to help solve these problems. They were very hard to understand, and I was put on hold longer than we actually talked while she tried to read the manual.
After an hour and a half, my printer was no longer online. I was going through her steps to get back online with no success. She kept telling me that my password was incorrect. Getting nowhere with this so-called expert, I gave up.
Three days later, I called again and talked to someone who knew less than the other and really didn't want to help, by asking questions that I knew nothing about. In order to get rid of me, he told me that my internet issue was due to a Mac error. So, I called my internet provider who spoke English clearly and he said your guy is full of crap. With one try, he googled the instructions and we were online in 5 minutes. I can't understand your people and they know nothing. For these reasons, I will never buy an Epson printer again.
- Need a bigger space
User's recommendation: Never
Clifton, New Jersey
Broken when box opened
I bought a brand new ET-class printer at an office store, transported it home in my car, still in its carton, and when I opened the carton and gently took the printer out and started to remove the protective pieces of blue tape, part of the paper feed popped off the top of the printer. On closer examination, two small pieces had broken off of this paper guide, one from each end.
Without a functioning paper feed, this printer is useless. The guide is made of a piece of plastic that is not at all sturdy, so it is no wonder it broke.
This is simply poor product design. For this reason, I cannot recommend Epson Ecotank printers.
User's recommendation: Do not buy from the Epson Ecotank line.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DO NOT BUY EPSON
If I could leave less than one star I would !!! GARBAGE at best..
Customer service is even worse.. I paid over 500 for a piece of GARBAGE printer with ZERO support or standing behind its product !!! DO NOT BUY.. Buy Brother or other quality product..
THE WORST OF THE WORST !!! PRINTER IS ET-4760
The only recourse we have is leaving appropriate feedback for the world to see ~~~ DO NOT BUY EPSON PERIOD ..D
- Garbage
Preferred solution: A WORKING PRINTER..
User's recommendation: DO NOT BUY
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