David M Rut

Very bad customer service no contact number available

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Problem concerns the delivery of my inks lack of customer support and no control number available Stilts unable to contact them
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Pros:
  • No pros
Cons:
  • Everyone

Preferred solution: I would like to have my inks delivered

Shannon F Uhp

My printer is not putting out except ectank

Its not putting out the ink I tanks are full of ink I try to clean the head 3 times on it and it still want work at all
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Loss:
$500

Preferred solution: A new one

Anonymous
map-marker Phoenix, Arizona

Printer Wi-Fi

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Yes, how do you stop the ET-2850 from emitting a wifi signal? My signal is alway on. Please get back to me regarding this issue
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User's recommendation: maybe

Anonymous
map-marker Oak Ridge, Tennessee

Trash espon

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Have to have all colors to print...so dumb. I tried changing the settings grayscale ect...but nothing I punched it then threw it in the garbage and honestly I still felt more could have been done. Please stop buying espon so they can go out of business and not produce this junk. With all the technology in the world they still find a way to make it fisher price.
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User's recommendation: Do not buy espon.

Anonymous
map-marker Rochester, Minnesota

Lots of problems losing network connection

Impossible to connect to Wifi. says wrong password repeatedly. spent 2 hours downloading drivers, etc. Not buying epson again, 2nd time with this product failing
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Anonymous

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Verified Buyer
| map-marker Webster, Massachusetts

I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped printing

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Epson - I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped printing

My Epsom Printer has stopped printing. It failed after 6 months.

I called Epsom, and they will not help since it was purchased on Amazon, although they said by the codes that the mother-board was fried. I called Amazon, and they said I had to contact the company who sold it to me. The company said that they only had a 30-day warranty. On the Amazon site, Epson said there is a 2-year warranty.

Buyer Beware! You will not get any help from Epson, who will NOT honor their warranty, nor will you get any help from Amazon or companies who sell products on Amazon. I will be out several hundred dollars. I will never purchase an Epson product again, nor will I ever purchase an electronic product from Amazon.

Everyone passed the buck. I have taken good care of this printer and I still am using the original ink that came with it.

You would be better off buying an HP or other dependable product. Again BUYER BEWARE

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User's recommendation: Buyer Beware! Purchase another Product that is not Epson.

Cinderella Fry

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Technical assistance installing scanner portion of my workforce 545

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Called Cust service, they emailed instructions. I followed and attempted to download scanner update. after a few minutes it started to download then said 30 minutes left. I waited an hour and it was still stuck at 30 mins. tried to call Cust service again. got disconnected 5 different attempts. I need help., phone number 609-709-****. LOIS MCDONALD
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Anonymous
map-marker Phoenix, Arizona

Customer Service

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Calling in for customer service to correct a issue has been difficult. Tried the Epson Store and it was busy. Finally found the number for tect support, but I'm on my fourth call and the customer service rep said the corrective measures were above their skill set. So, waiting for a senior service rep to call back. Lost 5-hours of work.Call
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Iris C Mmo

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Verified Buyer
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Verified Reviewer

Epson is very sorry. They do not honor there warranty.

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Epson is very sorry. They do not honor there warranty.
Epson is very sorry. They do not honor there warranty. - Image 2
I had purchased an Epson photo printer and it was defective and I sent it back and they sent me a refurbished printer with the door broke and printing blurry pictures and when I asked for my refund they wouldn't give it to me. I had to throw the printer away and I'm out of almost $300 dollars. I will not buy anymore electronics from them and I will not advise for anyone to purchase electronics from them.
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Loss:
$300
Pros:
  • Photo prints
Cons:
  • Nothing works for very long

Preferred solution: Full refund

User's recommendation: Don't purchase any products that is made by Epson.

Adam E Igw

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Verified Reviewer

Printer issues

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First time I ever had to call , never had issue with printer , within a few minutes issue was fixed ! Love my Espon printer and not buy ink cartridges!!
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Pros:
  • Great printer & customer service
Salli Pwb

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Verified Buyer
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Verified Reviewer

Epson V600

Epson V600
Thank you for following up on my concern regarding my Epson scanner. I am not satisfied with the scanner resolution. It is not much, if at all, better than my old Epson 2450 Photo. Is the lens any better on the V600? I'd like to return the scanner, but Best Buy refused to take it back due to the fact that my attempt to return was 2 days late. I am a professional photographer recently returning to film photography1n the 120 film format (6x7) and need higher resolution scans than what my Epson 2450 provided. Thank You! George Koblasa, ASC
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Pros:
  • I like the printers
Cons:
  • Difficulty getting a hold of live person getting disconnected

Preferred solution: Full refund

Anonymous
map-marker Honolulu, Hawaii

Printer not printing

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Rated 3 because problem has not been solved yet. Tech was very helpful and pleasant. Using pissed consumer is the best way to speak with a live person. 5 star rating!! Using the Epson live chat is a waste of time!!! Getting help from Epson or any other company shouldnt be so difficult and frustrating.
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Kelley G Ths

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Verified Reviewer

Printer sucks

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after spending countless hours trying to get my printer to work correctly I called you for the second time after trouble shooting for you, you did not get back with me in 48hrs like the agent said you would. I now have 2 claim numbers and why???the numbers are 240129-****45 and 240118****88 maybe you could do your work and look at them and come up with a better solution than keeping me on the phone for hours trouble shooting for you again.

the person on the phone started another claim with I don't understand why you couldn't use the data I gave you on the last hour phone call.

after spending at least a hour and a half again on the phone with you I gave up. I was offered a refurbished machine. since I couldn't spend another hour on the phone with you. why would I want a refurbished printer its probably got the same problems mine does.

I would say you have a large flaw in your product and don't want to replace them which is why you are wearing your clients down until they give up. I am so unhappy and plan on blasting your company on media to tell people what a *** product you have.

do

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Loss:
$700
Pros:
  • Ink system
Cons:
  • Printer is frustrating piece of junk

Preferred solution: Full refund

User's recommendation: do not buy any epson products

larry b Wgu

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Verified Reviewer

Rotten Customer Service.

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I ecently purchased a printer from Epson for future use. When I needed it I opened the box to find a note right on top telling me that my printer which I had purchased had been upgraded to a "new and improved" model, so that was a "nice surprise", that is until I tried to use it.

All it will do is give me a screen message that there is a paper jam. There is NO paper jam or anything at all of a foreign nature in the printer. I bought Epson brand ink to use in it. There customer service had me run a maintenance program on it which I had already performed and when that did not work they inferre that I wasn't using their ink.

When I told them that I was, they told me that I would have to PAY to ship it back and PAY for service.

They SUCK as a company and sell JUNK., They are the WORST KIND OF RIP OFF. DON'T WASTE YOUR MONEY on an EPSON!BUY ANOTHER

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Loss:
$300
Cons:
  • Theives

Preferred solution: Full refund

User's recommendation: DON"T BUY AN EPSON PRINTER...YOU"LL BE SORRY!

1 comment
Samanta Hhd

I had the same error code with the same response from Epson. Stuck with a 7 month printer that doesn't work and $300 in useless ink.

Anonymous
map-marker Columbia, South Carolina

Their printers suck

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I will never buy or recommend another Epson printer. Worst product ever! I own 3 of these pieces of crap because they used to be great. After Epson got through updating the firmware they are the worst printers I have ever used. This company is obviously run by the same people who invent viruses and scam old people out of their life savings.
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User's recommendation: STAY AWAY!!!!! BUT ANYTHING ELSE!!!