Rick L Mil

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Verified Reviewer

Printer froze during update

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Tried to update printer about six months ago. Followed directions , screen froze as update firmware.

Have tried every diagnostic they have sent and screen is still froze at update firmware I am using genuine Epson ink cartridges and connected via usb to my Mac, etc. Im either throwing out this printer (sad because it is fairly new and hardly used) or sending it back to Epson to recycle.

Knowing all the problems Epson has faced with their printers, I wish I could send it back and have them fix it or they should offer a new printer . No one at Epson has offered that though, dont think they care.

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Loss:
$100
Pros:
  • Seems good till a issue
Cons:
  • Printer worked with refill ink until update

Preferred solution: A new printer or send it back at their expense and let them fix it

User's recommendation: Do not buy an Epson printer

Lorinda V Edz

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Verified Reviewer
| map-marker Buchanan, Tennessee

Return

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Epson - Return
Epson - Return - Image 2

I have an open ticket with your support people.231023-****21 ticket #. I cannot hear or understand anything they said.

They are suppose to replace my printer ET 2803. Its still under warranty. I think they said I had to give them my debit card for them to hold , until I receive new printer and you all receive my old one. Im not sure but, I need someone to help me with this and I need to be able to hear them .

I have hearing problems and I need assistance .. Thank you Lorinda Varnum. So,even though I came on here and wrote my message , they never contacted me back. This is stupidest experience Ive ever have had in my life,as far as terrible product and terrible customer service and support.I ve only had this printer since April 2023 .yes!

Only 6 months . I only printed 450 pages , when a error message came on saying my ink pads need servicing,well I had never heard of this with any printer Ive ever own and I have had some really cheap one. This wasnt that cheap at 199.99 at least not for me. I had had this printer in my wish list for over a year before I finally broke down and bought one.

So anyways, when started reading what that error code meant,it said it means my printer is at the end of its life,so basically it died.. so I called and I was transfered to a sweet but forgiven woman ( dont mean anything by it) but I didnt understand her she didnt understand me and we both got frustrated. I called back 3 times and was sent to her all 3 times. When she said she needed my debit card number to put the 199.99 on hold on it until they received this one back,that they would then send me a new one.why do they need my debit card if they dont send me a new one until they receive this one backwth kind of service is that?

So after about 5 days of no help, I came in here with my message.

Epson received it and has never contacted me at all.I need my printer,they need to fix this now!! As much as I love the ink tank idea,I will never ,ever,ever buy another Epson.which is really sad because the idea of this printer is amazing but if the company doesnt care about their customers , I would rather pay more and buy a HP, at this pointDO NOT PURCHASE THIS PRODUCT a unless you have disposable money

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Talisa Qfu
map-marker Grosmont, England

Cannot connect my Epson ET2850 to my Mac

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The problem was sorted in a short period of time by Jadee. He was very knowledgeable, pleasant, mannerly with excellent communication skills.
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User's recommendation: Always buy an Epson printer. Excellent service if you have queries.

Anonymous

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Verified Buyer
| map-marker Webster, Massachusetts

I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped printing

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Epson - I purchased an Epsom ET 2803 Printer from Amazon. It is 6 months old and stopped...

My Epsom Printer has stopped printing. It failed after 6 months.

I called Epsom, and they will not help since it was purchased on Amazon, although they said by the codes that the mother-board was fried. I called Amazon, and they said I had to contact the company who sold it to me. The company said that they only had a 30-day warranty. On the Amazon site, Epson said there is a 2-year warranty.

Buyer Beware! You will not get any help from Epson, who will NOT honor their warranty, nor will you get any help from Amazon or companies who sell products on Amazon. I will be out several hundred dollars. I will never purchase an Epson product again, nor will I ever purchase an electronic product from Amazon.

Everyone passed the buck. I have taken good care of this printer and I still am using the original ink that came with it.

You would be better off buying an HP or other dependable product. Again BUYER BEWARE

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User's recommendation: Buyer Beware! Purchase another Product that is not Epson.

Tanita Hed
map-marker Riverhead, New York

Poor Quality Printer, don't purchase et-15000 don't use Epson .

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Big mistake would never buy one again, don't get suckered in. Double printing NG, Print Quality NG, Print Speed a joke, maintenance box BS, Smudging a lot, you can try cleaning does't work. Overall not user friendly.
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User's recommendation: Buy another printer other than

Jeffrey D Hjq

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Verified Reviewer

Can I get a user manual

I need an answer now. Very frustrating company. I do not get a response in getting a printer user manual. I need a answer now. Do you understand me. Hello anybody ne out there
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Cons:
  • Do not respond to me
Jeffrey D Hjq

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Verified Reviewer

Can I get a user manual

I need a user manual. Been asking for help. I am unable to get printer to print. I need a primed user manual. Very frustrating getting this request
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Anonymous

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Verified Buyer
| map-marker Knoxville, Tennessee

Not happy about customer service

Epson - Not happy about customer service
Epson - Not happy about customer service - Image 2
I got no answer said to call back grrr Im only able to work on weekends so it makes it hard to call back! My printer wont feed it makes a terrible noise and then say out of paper I feel like it is an easy fix just dont know what. Im really upset that I bought it at the end of august and have not even replaced ink I use this for sublation only
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User's recommendation: Break down on a week day

Anonymous
map-marker Medford, Oregon

Non existent Customer Service at Epson

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My less than 2 month old Epson printer sucked prints back into the unit and wrinkled them up. Sometimes it just refused to print a return label for Costco ( Epson C S said it was Costcos fault! After 3 days and literally hours on the phone with people I could barely understand I was told I would be sent a refurbished printer.

I was forced to repeat my story over again each time I was transferred to someone else as though they kept no record of previous calls!

I finally reached the finance department who started asking questions like he was tech support.

>

I am not anxious to ever waste Money on Epson products again!

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User's recommendation: If you depend on customer service on a product think twice before buying Epson printers.

Anonymous
map-marker Leduc, Alberta

Customer service for support couldn’t be any worse.

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I phoned customer service to inquire about why the ink would not go into the tanks of my printer. The person I spoke to never seemed to understand what I was asking about.

She finally said to send them pictures and gave me a case number. The email she sent me to send the pictures said if the issue isnt resolved in 45 days to contact them again??? How me sending pictures is supposed to resolve the issue is beyond me! So I phoned back and got the same person unfortunately and this time she said the printer had failed and I needed a new one.

She obviously has no understanding of the issues with printers and the frustrating part is there is nowhere to complain to Epson. They obviously dont care that their customer support is unbelievably bad!

At least I got a little satisfaction of complaining here, but Epson will never see it so I dont anticipate any improvement. Wtf

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Salli Pwb

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Verified Buyer
|

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Verified Reviewer

Epson V600

Epson V600
Thank you for following up on my concern regarding my Epson scanner. I am not satisfied with the scanner resolution. It is not much, if at all, better than my old Epson 2450 Photo. Is the lens any better on the V600? I'd like to return the scanner, but Best Buy refused to take it back due to the fact that my attempt to return was 2 days late. I am a professional photographer recently returning to film photography1n the 120 film format (6x7) and need higher resolution scans than what my Epson 2450 provided. Thank You! George Koblasa, ASC
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Pros:
  • I like the printers
Cons:
  • Difficulty getting a hold of live person getting disconnected

Preferred solution: Full refund

Kelley G Ths

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Verified Reviewer

Printer sucks

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after spending countless hours trying to get my printer to work correctly I called you for the second time after trouble shooting for you, you did not get back with me in 48hrs like the agent said you would. I now have 2 claim numbers and why???the numbers are 240129-****45 and 240118****88 maybe you could do your work and look at them and come up with a better solution than keeping me on the phone for hours trouble shooting for you again.

the person on the phone started another claim with I don't understand why you couldn't use the data I gave you on the last hour phone call.

after spending at least a hour and a half again on the phone with you I gave up. I was offered a refurbished machine. since I couldn't spend another hour on the phone with you. why would I want a refurbished printer its probably got the same problems mine does.

I would say you have a large flaw in your product and don't want to replace them which is why you are wearing your clients down until they give up. I am so unhappy and plan on blasting your company on media to tell people what a *** product you have.

do

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Loss:
$700
Pros:
  • Ink system
Cons:
  • Printer is frustrating piece of junk

Preferred solution: Full refund

User's recommendation: do not buy any epson products

larry b Wgu

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Verified Reviewer
| map-marker Spring Hill, Kansas

Junk electronics.

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I bought an Epson because Canon customer service screwed me over. I purchased this ET-2803 because it does not use cartridges but bottled ink instead.

When I unboxed it there was a message inside saying "congratulations, we have upgraded this printer and you are receiving the new and improved version". Wewll, I am a retired 4 color offset lithographer, a 4 color printer by trade and I never would have imagined how low printing technology would revert since I retired, but now I know. This thing thy call a printer is a pile of Chinese electronic components that add up to a blinking, burping, squealing disaster in a plastic box. The instructions were written by either a moron or someone who has never even seen this contraption.

I was able to get it connected to my network and my MacBook by my own wits, not by the information that came with nit or that is on their website. Of course, they keep bankers hours although I assume thy have customer service the equal of Canon, which is non existant. The thing can run it's maintenance program flawlessly, feed the paper and print fine in that mode, but when you try to actually print a document it makes more noise than a NASA rocket launch and after about 5 minutes of fireworks, gives you a paper jam message when there is no paper jammed. As I said, it feeds and prints from the maintenance queue just fine.

As a senior citizen who remembers the days of vacuum tubes and still works with that type of equipment, and that kind of quality, I am ashamed of what has become of technology and the quality of products today and the "don't give a crap" customer service that companies like Epson...and Canon...provide, or foist on the public. Shame on them for putting the designation of PRINTER on their junk!

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User's recommendation: Demand better!

Anonymous
map-marker Millsboro, Delaware

Printer

Bought a $500 Epson 15000 printer. once we got it set up the printer said there was a paper jam. There was no paper in machine. Got support on the phone said it was a printer program problem. Printer never printed a single page. They would not cover warranty. 2 months old and never worked out of the box. Epson is just like every other company out there. Customer satisfaction my *** Guess if I was here illegally they would have sent me 10 new printers.
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Cinderella Fry

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Verified Reviewer
| map-marker Saint Petersburg, Florida

Technical assistance installing scanner portion of my workforce 545

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Called Cust service, they emailed instructions. I followed and attempted to download scanner update. after a few minutes it started to download then said 30 minutes left. I waited an hour and it was still stuck at 30 mins. tried to call Cust service again. got disconnected 5 different attempts. I need help., phone number 609-709-****. LOIS MCDONALD
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