Epson
Reviews and Complaints
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Verified Reviewer |
Ossining, New York
Epson ET 2800
- - Paid $250 for the Epson ET-2800; software and app are broken and unreliable.
- - The app is buggy, fails to connect, scanning doesn't work; support is hard to reach.
I paid $250 for the Epson ET-2800 and it is, honestly, a complete piece of garbage. The Epson Smart Panel app is terrible poorly designed, buggy, unreliable, and barely functional.
It constantly fails to connect, loses the printer, and scanning does not work at all, even when everything is on the same Wi-Fi network.
This printer is advertised as wireless and smart, but the software is broken and frustrating. I didnt spend $250 just to get a printer that can only print. Scanning is a basic feature, and Epson somehow managed to completely mess it up.
Customer support makes it even worse. Not available 24/7, hard to reach, and completely unhelpful when it comes to app or connection issues.
For a printer at this price, thats unacceptable.
The ink tank system does not make up for broken software, constant connection problems, and features that simply do not work.
This printer is overpriced, unreliable, and a huge disappointment. Save your money and buy literally anything else.
Preferred solution: Full refund
User's recommendation: Buy any other product than Epson their website and their printer app is disgusting. It’s not well put together. It’s very old school.
Pittsburgh, Pennsylvania
Satisfied
Overall it was a good experience. The representative was knowledgeable and professional. She should get a raise when she has her next review
Philadelphia, Pennsylvania
Terrible instructions and very hard to get a hold of customer service
The instructions cant be followed. I have registered my device however I cant open an account!! It wont let me open an account
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Verified Reviewer |
Austin, Texas
Resolved: Horrible Printer and Horrible customer service
- - Epson Ecotank 8550 quit after 2 months; still under warranty; replacement backordered.
- - Canon Megatank; colors truer, ink dries faster.
Company fixed the issue and I have been provided with product replacement. They sent me a refurbished printer. Continue to call them, otherwise they'll keep you waiting with, " you'll get an email when your printer has shipped.".
Unable to get a replacement printer because they are backordered. This is a printer for my business. They are unable to give me a date that a replacement printer will be mailed out to me. They refuse to give me a refund because of their warranty policies.
I called today to find out the status, and they still are backordered. One thought: they are backordered because they have to replace so many printers. This printer is a lemon. Do not buy.
I had to purchase a Canon Megatank to complete my orders for my online business. The Canon printer's colors are truer to my computer screen, and the ink dries much faster than the Epson 8550.
Preferred solution: Full refund
User's recommendation: Do not purchase ANY printer from Epson. They are horrible.
Do not stand behind their customers
- - I have used Epson printers; they performed well.
- - Setup did not tell me to use the initial cartridges.
- - Ink ran out at 400 pages; 8,000-9,000 expected.
I have used Epson printers for years. They have been fabulous.
They have been put to the test and worked very hard. I had to buy a new one. I bought extra life ink cartridges. Their setup instructions did not tell me I had to use the initial cartridges they sent.
I installed the high capacity cartridges; within printing 400 pages, the ink ran dry. It's supposed to last for something like 8,000 to 9,000 pages. I spent two hours on the phone with them today. They will not stand behind their product.
I have a very large company. I will not be using any of their products again. It's 85 bucks for those ink cartridges. I'm not a happy camper in any sense of the imagination.
Don't buy these products. They will not stand behind them.
- Good printers
Preferred solution: Ink cartridges replaced at their expense.
User's recommendation: They do not stand behind their products!
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Verified ReviewerResolved: Need to order ink cartridges for EPSON PRINTER 845 WORKFORCE
Company fixed the issue and I have been provided with product or service ordered. I finally got hold of a sales representative after 6 calls to speak with a sales representative.
Cannot get hold of sales representatives. Need to order printer cartridges. Need response as soon as possible.
Preferred solution: Place an order.
User's recommendation: Get prompt response
Austin, Texas
Bad experience with product and support
- - HDMI issues; projector stopped working.
- - LS300B is in a boot loop with blue lights.
- - Support did not provide firmware or troubleshooting.
My experience with Epson product and support has been very bad.
I bought an epson projector. Firstly, the projector keep having issues with hdmi compatibility.
Then suddenly the projector stopped working. The support has been shocking. I contacted them repeatedly over several weeks because my LS300B projector is stuck in a boot loop with blue lights. All I asked for was basic help or the firmware file that could potentially fix the issue.
Instead of offering any real support, they gave me the same useless answer every time: buy a new projector.
They ignored multiple emails, never addressed the actual technical problem, and didnt even bother to reply after my follow-ups.
Its unbelievable that a company selling premium electronics cant provide a simple firmware file or basic troubleshooting guidance.
At this point, its clear Epson support is more interested in pushing customers to purchase replacement units than actually helping solve a fixable issue. Very disappointing and a huge red flag for anyone considering their products.
User's recommendation: Do not buy epson projectors
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Verified ReviewerFirmware update made printer inoperable
- - Wi-Fi not working since day one.
- - Firmware update blocks non-Epson cartridges.
- - No Epson contact options; printer seems bricked without ink.
Problem connecting to Wi-Fi since day 1. After the latest firmware update, the printer stopped recognizing non-Epson print cartridges.
Can't pass the error screen; I don't have the cable needed to roll back the firmware.
There's no way to contact Epson via email or live chat. They effectively brick your printer if you don't buy their ink.
- Horrible product and customer service
Preferred solution: Full refund
User's recommendation: Do not buy Epson products!
Denver, Colorado
Warning do not get ripped off
Spain 2800 needs new driver to print
Downloaded and still doesnt work
Spain is a sham do not buy
I will never buy rosin again
User's recommendation: DO NOT BUY !!!!!!!!!!!
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Verified Reviewer |
Townsend, Georgia
Firmware Update Downloaded - Now Printer Does not Print
- - Firmware update made ink unrecognized.
- - Ink cartridges no longer work.
- - Customer service is hard; Epson should fix ink.
Do not trust Epson. Very deceptive with firmware updates.
Printer kept prompting for a firmware update. Once completed, the printer would no longer recognize the ink cartridges in my printer.
Now I have a full set of ink (plus a replacement set) that no longer works with my printer. Very deceptive practice, and it is impossible to reach customer service. I will not be extorted over printer ink. Epson can make it right by supplying at least one set of new ink cartridges and a little warning about the repercussions.
Stay away would have been welcomed.
Half a day wasted while working, trying to troubleshoot with no immediate access to ink. Thanks.
- Copier and scanner
- Great printer
- Lack of transparency
Preferred solution: One set of Epson ink cartridges to make it right for the deceptive Firmware update
User's recommendation: Stay Away
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Verified Reviewer |
Fairfield, Connecticut
WF-3820 Junk / Worst Customer Service EVER
Bought al-in-one in March...has NEVER worked properly...whether it's OEM ink or after market...scanning...copying...color clarity. Absolute crap. Cannot get a response from EPSON to replace.
- Poor customer service
- Poor quality
Preferred solution: replacement
User's recommendation: Avoid EPSON!
Birmingham, Alabama
So others know what I have dealt with, along with many others
Epson online is completely unreliable, rude to the highest level. I tried to return it after I saw the same printer on another (reliable) company's website that was half the cost.
They did nothing at all about helping me return it. They said they were emailing return label but never did.
I got tired and eventually contacted my credit card and filed a dispute against them. If you want an Epson product, do not order directly from them.
User's recommendation: don't order directly from Epson online
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Verified Reviewer |This person supports our platform.
SupporterResolved: $257 FOR A PRINTER THAT ARRIVED DAMAGED AND WE ARE STUCK!
Company fixed the issue and I have been provided with full refund.
I am going to buy a lottery ticket later today -after battling with Amazon and Epson for seven long months, they agreed to issue a refund and sent a return shipping label. I will REALLY believe this is over once I receive my funds, but this is victory, pure and simple!I have to thank this marvelous website because I have to think that Pissed Consumer either intervened OR Epson/Amazon read my review and my correspondence.
Also. Amazon is scared witless because of an August 25th data breach, so I smell a gigantic lawsuit. Serves them right. My message to all: PERSIST,.
DON'T GIVE UP and KEEP IN MIND THAT RIGHT IS ON YOUR SIDE! Many THANKS TO ALL!
I am filing a complaint with the BBB - NO RESPONSE FROM EPSON AND ENOUGH IS ENOUGH - I WILL PREVAIL~!
Have YET to hear back from Epson after two tries. Any and all suggestions about this travesty would be most welcomed.
Just sent an email on the Epson.com website. Will wait for response via email.
Amazon flat out refuses to refund me and I just contacted Epson, I will keep you posted.
The item cost $179, including tax and shipping, totaling $257. However, because a month passed from the time we purchased it from Amazon until this issue arose, we missed the return deadline; therefore, Amazon is equally to blame, if not more so. After several attempts to call them, they refused, and we're out over $250 with a useless printer.
I am livid, and I will live with this, Pissed Consumer. Enough is enough.
- Affordable purchase price
- Past printer
- Shade practices with defective products and warranty
- Customer service cannot comprehend emailed complaints
Preferred solution: Full refund
User's recommendation: EPSON AND AMAZON - A MUTUAL DISASTER
Boston, Massachusetts
My replacement printer hasn't arrived yet
I want my new printer that I am still waiting for the delivery from your company. I sent you my old printer to be replaced by a new one and it still hasn't arrived.
I called in regards to this order and they told me I would hear back within 24 to 48 hours.
It's been around 2 weeks. I'm trying to call now but it's giving me some *** story that they open 7 to 4 Pacific time and you're not open.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter stopped working after warranty
I'm very unhappy. I just bought this.
I used it about five times, and it stopped working, and customer service tells me that it's a hardware failure and that they will give me a discount to buy a new one. I am not buying a new one. I want my money back. This is ridiculous.
I barely use this printer, and it just decides not to work.
I'm very upset! This is a gamut.
- Works great when it works
- Hardware failure after warranty runs out
Preferred solution: Full refund
User's recommendation: DO NOT BUY!! THEY ARE WORTHLESS.
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