Benjamin C Qvz

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Verified Reviewer

Disabled and suit escalation to superior court

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I am very sorry to inform Epson that what was a small claim will now be a superior court case. Epson insists on legal action so, with counsel, we have decided it would be more exciting for Epson in the long run.

There are potentially far greater losses as well. Epson ignored the notice of the small claim so there is little chance of any settlement being reached; it will go to trial.

Why does Epson target the disabled? That's pretty low.

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Loss:
$3400
Pros:
  • Its a brand
Cons:
  • It doesnt work and they insist on legal action

Preferred solution: New better by far printer Actual damages sustained Apology

User's recommendation: Dont buy Epson products

Charlie S Qby

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Verified Reviewer

Epson WF-2930 printer is frozen in recovery mode

I just bought this printer and trying to set it up. Cord was loose and came unplugged.

Now is is frozen and display reads Epson Device recovery mode. Update Firmware.

I have spent hours trying to revive. Do you have a fix?

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Loss:
$95
Pros:
  • Size
  • Price
Cons:
  • Software didnt self-install
Halle W Sxb

After 1 year the printer started to act up

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1- The film ware showed up every other week.

2- The ink levels were low and they were not.

3- I had to clean the ink heads every other week; this would show up.

Finally, I called your wonderful customer service people to help solve these problems. They were very hard to understand, and I was put on hold longer than we actually talked while she tried to read the manual.

After an hour and a half, my printer was no longer online. I was going through her steps to get back online with no success. She kept telling me that my password was incorrect. Getting nowhere with this so-called expert, I gave up.

Three days later, I called again and talked to someone who knew less than the other and really didn't want to help, by asking questions that I knew nothing about. In order to get rid of me, he told me that my internet issue was due to a Mac error. So, I called my internet provider who spoke English clearly and he said your guy is full of crap. With one try, he googled the instructions and we were online in 5 minutes. I can't understand your people and they know nothing. For these reasons, I will never buy an Epson printer again.

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Cons:
  • Need a bigger space

User's recommendation: Never

Anonymous
map-marker Clifton, New Jersey

Broken when box opened

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I bought a brand new ET-class printer at an office store, transported it home in my car, still in its carton, and when I opened the carton and gently took the printer out and started to remove the protective pieces of blue tape, part of the paper feed popped off the top of the printer. On closer examination, two small pieces had broken off of this paper guide, one from each end.

Without a functioning paper feed, this printer is useless. The guide is made of a piece of plastic that is not at all sturdy, so it is no wonder it broke.

This is simply poor product design. For this reason, I cannot recommend Epson Ecotank printers.

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User's recommendation: Do not buy from the Epson Ecotank line.

Sheryl B Nya

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Verified Reviewer

DO NOT BUY EPSON

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If I could leave less than one star I would !!! GARBAGE at best..

Customer service is even worse.. I paid over 500 for a piece of GARBAGE printer with ZERO support or standing behind its product !!! DO NOT BUY.. Buy Brother or other quality product..

THE WORST OF THE WORST !!! PRINTER IS ET-4760

The only recourse we have is leaving appropriate feedback for the world to see ~~~ DO NOT BUY EPSON PERIOD ..D

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Loss:
$550
Cons:
  • Garbage

Preferred solution: A WORKING PRINTER..

User's recommendation: DO NOT BUY

Anonymous
map-marker Phoenix, Arizona

WARRANTY STINKS

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I have had the ET 4850 for 11 months and the WIFI stopped working. The only offer epson had was to send me a refurbished replacement with a credit card until they got the original back.

Needless to say I will not be purchasing another one. Their warranty is garbage.

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User's recommendation: Don't buy an epson

Andrew W Yiv

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Verified Buyer
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Verified Reviewer

Printer is defective

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Please help me I bought a brand new epson 2800 and it printed 6 papers great then said there is a paper jab and wont let me do ANYTHING . I have turned it off and on many times.

There is Nothing stuck in the printer I beluthere is something wrong with a sensor. I have completed all of the instructions Error 034004 I also have the warranty

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Loss:
$219

Preferred solution: I would like to get another printer that works please I am depending on this to print out my notes to for college.

Blasted R

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Terrible quality and customer service

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Epson - Terrible quality and customer service

HORRIBLE customer service and warranty policies. They will do anything possible to not honor their warranty.

Spent $900 on the ET 8550 and after only 3 months and less than 400 pages printed the yellow is printing black. Had 4 phone calls with the "customer service" which was a complete joke. They kept asking me for photographs of certain areas of the printer which I sent. They kept saying they did not get the emails.

(Not the first time they pulled this trick on me) They said after 1 hr on the phone they would call me back in 1 hour. They called around 12 hours later at 6am waking me up. Spent another hour with another guy who also gave the runaround. They said they would call again later, they did asking for the same photos I had sent them 8 times already.

Again he kept saying he didn't get them. Who doesn't get their emails???!! Finally he said he did receive the email but now it was after business hours and he could not do anything after hours? The whole thing is a ploy to frustrate you into hanging up.

Finally they called the next morning saying they couldn't honor the warranty because I used other ink, which is complete BS I had only used the exact ink that came with this printer, I never even ran through the ink to buy more that's how quickly this piece of crap went down. So I'm out $900 now and this is the last Epson I ever purchase.

View full review
Loss:
$900
Pros:
  • Quality is steadily declining as is service
Cons:
  • Fake paper jams
  • Constant problems
  • Clogged heads

Preferred solution: Full refund

User's recommendation: Find another brand besides Epson

Anonymous
map-marker Exeter, Devon

Customer services have to be the worst ever, they are totally unhelpful, won’t take any notice of your questions, and come back with laughable, suggestions, not even related to your complaint

I bought ink cartridges, which when put into the printer, were not full, ( not the first time its happened) They came back with stupid things I should monitor, totally ignoring the issue.

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User's recommendation: Don’t Buy any Epson product

Anonymous
map-marker Avon, New York

They are contstanly trying to update firmware

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Even though I turned off firmware updates the printer software keeps trying to update my wr-4830. If i re-install the software they also try o update firmware.

THE ONLY REASON THEY DO THIS IS TO MAKE YOUR AFTERMARKET PRINT CARTRIDGES INVALID. THEY WANT YOU TO PURCHASE THEIR INK AND THEIR INK ONLY.

IF ANYONE HAS A PROBLEM WITH AFTERMARKET REMAN INK CARTRIDGES, THIS IS WHY. LD PRODUCTS WILL WARRANTY THEIR AFTERMARKET INK FOR THIS KIND OF EVENT.

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User's recommendation: DO NOT UPDATE YOUR EPSTON PRINTER FIRMWARE.

Steven D Vgh

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Verified Reviewer

Good product

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Epson - Good product
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good product. epson printer is easy to use once setup.

Consumer service could be better. I really like the printer.

Thank you

Steven Denzik

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Cons:
  • Fast
Debora H Kbv

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Verified Reviewer

Can’t reach them

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My fairly new $400 printer wont connect to my computer, sometimes I can print from my phone. I cant even print from a cable.

Every single number you try puts you on a merry go round of other numbers to call.

I feel like Im losing my mind. The fact that we have let these big companies do this to us is utter insanity.

View full review
Loss:
$400
Cons:
  • Does not work

Preferred solution: THE PRINTER TO PRINT

User's recommendation: Buy something else? Although I’m sure all big companies are the same.

2 comments
Guest

Please reach out to me at morgan.gray@***.epson.com

Guest
reply icon Replying to comment of Guest-2563975

Not a legit email.

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Terry D Elh

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Verified Reviewer

Need help with my printer

The printer will not print any color even though the tanks are all full, and now I can't get it reconnected to the internet, so it won't print anything now. This has been going on for about 2 and a half years now.

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Loss:
$30

Preferred solution: Interested in trying to get the printer so it will print color.

Anonymous
map-marker Spokane, Washington

Cant get the paper source is wrong off my printer

I can't believe how simple it was to fix the problem. The customer service person was very helpful and nice.

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User's recommendation: Check the boarder style on printer

Timothy M Hkr

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Verified Reviewer

Printer offline

I'm receiving a code 202620 on my printer. I have an Epson ET - 2850, it is not receiving Wi-Fi from my network. I have tried to update the firmware but am unable to due to it being offline.

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1 comment
Guest

Please reach out to me at morgan.gray@***.epson.com