Epson
Reviews and Complaints
Tallahassee, Florida
JUNK PRINTER
THIS PRINTER IS NOTHING BUT JUNK!! DON'T BUY !! JUST TAKING YOUR MONEY WORKS FOR A 1 TO 2 YRS THEN PROBLEMS START EVERY TIME YOU TURN IT ON SOMETHING IS WRONG WITH IT
User's recommendation: STAY AWAY FROM IT
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Disappointing Ink Cartridge Performance
I purchased a new ink cartridge for my WF-2930 printer and started meticulously logging every print and copy. According to my records, I printed 98 pages and made 53 copies, totaling 151 pages.
I exclusively used the black and white option and never printed a single color page. Despite this, after just 153 pages, the printer displayed the message "Ink cartridge is not recognized. Please replace cartridge." How can a new set of cartridges (BK, Y, M, and C) be depleted after only 151 pages? This is completely unacceptable.
This issue has happened before, but I didn't track my usage then. I suspected other family members might have used the printer, causing it to run out of ink quickly. That's why I decided to buy a new cartridge and keep a detailed log using an Excel spreadsheet this time. Now, the printer won't let me print anything.
I am extremely disappointed with this printer and its ink cartridges. I strongly advise against buying this product.
Preferred solution: Just being disappointed by this product.
User's recommendation: I strongly advise anyone not to buy this product.
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Verified Reviewer |
Nicholls, Georgia
Print ink
Im very upset that your company is no standing by your product cause I have been buying your products for years and I have buy ink and the printer is garbage and I ave 6 business and after I take to your manager and she said she can not help me I bought this printer and I have problem with when I bought it and I am no happy at all and I will get rid of the printer in all from business cause Im not happy Im stuck with the printer and I cant get help or no knew printer unless your company can bag up your product.. thanks but your manager really did want to help and she did not help
User's recommendation: Let them know that you don’t bag up your products
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Verified ReviewerEPSON ET-2803 ECOTANK PRINTER
The printer won't print anything, and only blank pages come out. I've refilled the ink, did an alignment, and cleaned the printer heads.
- Vibrant color printing
- Tears up alot
Preferred solution: Full refund
Lewes, Delaware
Horrible Printer
II bought this printer thinking it would uphold on what the reviews said. My First one was broke within the first year and they replaced, not with a new one but with a refurbished one and was not happy about that. I have the refurbish printer for 2 and half years and now it does not print any font???
Called customer service and nothing they can do and have to get it service.
Not happy with the whole experience and when they sent the refurbish one it was much slower and made loud noise which nothing was done about that as well.
Here is my reference number and proof of purchase is recorded with customer service 250********
User's recommendation: I would do my research before you buy this printer as I had cheaper printers that lasted more then 2 years
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Verified ReviewerPrinter error
The printer indicates a mechanical error when I changed the ink. Please help me.
It's an Epson 4200.
The ink is type 562. Please help me.
User's recommendation: Help
Poughkeepsie, New York
Epson Website not working for ink sales
I tried for about 45 minutes to order ink from your website, on two separate devices, with no luck. I need ink for my Epson ET-4850 printer.
Thankfully Im not desperate, but I couldnt believe it was so hard to order. It was quite a frustrating experience. Your website needs to be more customer friendly.
Im in the Catskill Mountains and I live at least an hour from any city that may offer it in-store. Is there any way you can help me out?
How about a discount code to reimburse me for my time?
Thank you.
PS - I laughed out loud when I read your PissedConsumer Terms of Service link. Love it.
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Verified Reviewer |
Albuquerque, New Mexico
Printer problems
Is printer I bought his garbage I've only got to use it once haven't been able to use it ever since it said replace the cartridges ink cartridges so I did but brand new ones put them in it still says they're empty I've done everything in the world clean it blew it out there and this thing is I spent a good money on it and now it doesn't work I would like my money back but I can't because it's past the time from the store so you guys need to do something
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Verified ReviewerCustomer Service is Horrible
Bought new printer from Epson. Printer was defective; hardware print head.
Trying to arrange the warranty replacement and return has been an absolute Nightmare. Hours wasted on the phone with no resolution.
I was lied to, repeatedly put on long holds etc. I WILL NEVER BUY ANOTHER EPSON PRODUCT IN THIS LIFETIME!
- Horrible customer service
- Defective product
Preferred solution: Free FedEx pickup of the defective printer. Receive new replacement printer
User's recommendation: AVOID EPSON
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Verified ReviewerNo comments. Not happy
The lamp on the Epson projector doesn't have a long life, not even one and a half years! A way to make money, I guess.
- Lamp does not have a good life
Preferred solution: Full refund
Toronto, Ontario
I did get an answer to my question but how to access help was a journey of trial and error.
I was assisted in doing a "Power Cleaning" which for now has solved my problem. The number given to me by Allstate to access Epson over the phone was an American number.
I googled Canadian number and did find someone who could give me help on what to try.
Happy with the results so far. Began by calling Staples where I purchased Printer, sent me to Allstate, sent me to Epson.
User's recommendation: Be persistent
Absecon, New Jersey
Requested return never answered!!
Im not happy at all!!!
I called Amazon and they issued a return with Epson and I never heard a thing from them, now I have this printer which I dont want or need!!
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Verified ReviewerHorrendous customer service
Absolutely ridiculous customer service.
I purchased an all in one printer from Amazon for my office 6 months ago. It worked fine for 6 months and then began screwing up printing color as well as black & white.
I contacted Epson (need to take time off work to do so because Epson Tech Support hours are 7AM-4PM Pacific time Monday to Friday so if you're a working stiff like me you need to take time off work to waste your time calling their absolutely useless tech support agents after having paid a lot of money for their product).
This is the process you need to go through to contact tech support:
- Call and wait 20-30 minutes on hold to speak with someone. describe the issue.Get a case number. Then hang up.
- Email them your proof of purchase, a picture of the serial number and the ink tubes that are barely visible.
- Call them back and wait another 20-30 minutes until someone answers.
- Give them your case number and wait for them to render judgement.
In my case when I called them back they said the warranty on my printer is now null and void because non Epson parts or ink was used.
This is absolutely false! Along with the printer I purchased OEM Epson ink and only used that and nothing else.
Still, Epson insisted my warranty was null and void and suggested I contact the company who sold it to me.
I called Amazon and they said there was nothing they could do about it since their 30 day return policy had expired.
I now have an $800 piece of garbage in my hands.
NEVER AGAIN EPSON.
JUST CANCELLED MY PRIME MEMBERSHIP. NEVER AGAIN AMAZON AS WELL!!
Preferred solution: Full refund
User's recommendation: Avoid at all cost!
Metairie, Louisiana
Worst printer I ever had
Please dont buy this brand. Printer never works.
Eats paper, dont want to connect etc. Not worth of money!
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Verified ReviewerHelp wifi not connecting firewall issue
I'm going to the setup process and I have the Wi-Fi and everything, but it says my password is not connecting and I can't find my printer on the network. My neighbour said it's because there's a firewall issue and that you guys have to remove the firewall so I can set this up first and then put the firewall back in.
Preferred solution: Help with my issue
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Are you stupid? You know ink Jet uses color for most Black prints.