Epson
Reviews and Complaints
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Verified Reviewer |
Brainerd, Minnesota
If someone needs a printer, this may be better than HP but certainly not a great fit.
They must be not concerned about customer opinion. Instructions are vague and confusing for the novice.
The driver package is incomplete and instructions are certainly NOT step by step. It's like, you bought it, now you figure it o
Rosora, Province Of Ancona
Please help reset password for my Epson...
Please help reset password for my Epson stylus sx230.
My email is ******
but have not received your email. Thanks.
Rockport, Texas
Ink not recognized
- - Printer worked with third-party ink, but is no longer recognized after setup.
- - New cartridges are not accepted; the user says Epson forces branded ink.
Printer that worked before with third party ink now no longer recognizes the ink. I was trying to set my printer up again after not using it for about a year. Replaced with new cartridges and it will not let me proceed
NOT RECOGNIZING INK
Definitely a problem if this company forces you to use their ink
I will tell everyone not to buy epson products in the future
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Hello, I am following up regarding your...
- - The printer jams and is unusable for over a month.
- - Cancel ReadyPrint and refund charges during unusable period.
- - Seek repair or replacement.
Hello,
I am following up regarding your response stating that my issue was resolved. That is incorrect.
My printer is still malfunctioning and continues to jam paper every time I attempt to print. I have been unable to use the printer for over a month. Despite this, I am still being charged for the ReadyPrint subscription.
Your response did not address or resolve the issue and instead redirected me without providing an actual solution. This is unacceptable.
At this point, I am formally requesting the following:
- Immediate cancellation of my ReadyPrint subscription
- A refund for all charges incurred during the period the printer has been unusable
- A clear resolution regarding the defective printer (repair or replacement)
This matter has already been ongoing for over a month. If I do not receive a satisfactory response and resolution by the end of the day tomorrow, I will proceed with filing formal complaints with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB), as well as disputing the charges with my financial institution.
Please treat this matter with urgency and provide a resolution immediately.
Thank you.
Preferred solution: Repair or replacement. Stop charging me until the issue is resolved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Printer says past due on subscription payments bank statements say different
- - Printer shows overdue subscription on display, but payments are current.
- - The user plans to cancel the subscription and switch to Epson's service.
I am experiencing an issue with my printer this morning. The device's display indicates an overdue subscription payment, yet my bank statements confirm that all payments are current.
When I contacted customer support, the representative was unhelpful and dismissive, repeatedly interrupting me and asserting that I was incorrect or fabricating information. I am seriously considering canceling my current subscription and returning the printer, and subsequently subscribing to ***'s printer service.
- Hooks you up with the right contacts to get stuff taken care of
Preferred solution: Deliver product or service ordered
Manlius, New York
Circular maze of no response to contacy technical support
No effective response. No human connection.
Great product, but poor customer support.
Hire real people. You should listen to your system.
User's recommendation: Good Luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Worth, Texas
No help
- - The service was poor.
- - They didn't listen to my issue.
- - They asked me to email pics and come back.
- - The pictures didn't relate to my issue.
poor service. didnt listen to my issue.
Just wanted to get me off the phone and send me an email that *** supposed to reply to and get pictures and then come back. The pictures had nothing to do with my issue.
Red Deer, Alberta
Poor quality product
- - Printer leaked magenta ink suddenly.
- - Contacted Epson for advice but faced complicated access requirements.
Printer suddenly began leaking Red ink (Magenta to be exact)
Tried contacting Epson for advice but was met with complicated access requirements. Finally had to give up, but this was the whole purpose behind these requirements.
Chillicothe, Ohio
NO ONE HAS SENT SHIPPING INFORMATION TO RETURN OLD PRINTER
Customer service on this site is terrible. I didn't even get a dialing ring.
I waited over two minutes.
It just says calling. There are no return emails.
Preferred solution: I have called 3x,. They kept saying they would send me shipping information about returning a printer. Last rep Samuel semt me a test email to make sure it worked. Which it did, but never received shipping info so I don't get charged.Still nothing.
Sterling, Virginia
Poor Quality and Customer Service
- - ET-8700 black ink cartridge stops and shows no ink.
- - Four reps didn't resolve the issue.
- - Replacement requires corporate approval.
I ordered a new black ink cartridge for the ET-8700 printer. The catridge periodically stops working and shows no ink in cartridge on the display panel.
I have called their customer service line which offers no customer support. After 4 reprsenatives and vast amounts of traboul;e shooting stil now results. It is a bad cartirdge and they won't send a new one as they need corporater approval.
The offshore *** call centers are horrible. They work from a script and have no real troublshooting skills beyiond what is on that script.
I have spoken with a supervisor who was no better and wanted to beginb the gtroublshooting process all over again.,
After 1.5 hours on the phone, my only resolution wil be to go to my credit card company and deny the charge. These guys are the worst.
User's recommendation: Stay away from doing business with Epson
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
I have contacted a attorney and making it well known
- - I contacted an attorney and will warn others about Epson non-support; printer fails after advice, past 30-day window, and service is poor.
I have contacted an attorney and am going to all social media to let anyone who has been turned away from Epson by non-support and is stuck with a 6-week printer that doesn't work join in. I have done everything, even changed internet companies per Epson's advice, and nothing makes this printer work properly.
I was going to take it back to the store, but the receipt said 30 days, and I am past that.
You have no customer service, and when someone does do something, they blame the purchaser, the internet, and tell you it is on you, not their problem. I have the snapshots of all my talks and the recorded calls.
- Printer never works ever
Preferred solution: I would like the printer to work or my money back
User's recommendation: RUN DO NOT BUY THIS UNABLE TO WORK JUNK
Just wondering what kind of people have nothing better to do than harass someone who got a bogus printer that does not work and all they want is the money back in order to buy a new one? Maybe they work or are hired by Epson to harass those who complain and about *** service.
Maybe they are hired to be bullies and aggressive by Epson to harass the ones who want the product they bout less than two months ago to work. So I guess it could be but you don’t scare me and make me laugh. Sitting in your mom’s basement behind a rent to own computer acting all bad while having no life.
. 4
Replying to
Leverett, Massachusetts
Helpful advice.
I called regarding a stuck printer and was given clear directions by the Customer Service representative on how to resolve the problem.
San Diego, California
Ink Cartridges are dried out of low
- - I've used Epson ink cartridges for 10+ years.
- - An online order arrived dry; no liquid when shaken, so I'm switching to non-Epson cartridges.
I have purchased Epson Ink Cartridges for over 10 years. I've had one or two issues but nothing serious until recently.
I purchased some cartridges lately online and the whole box was DRY.
I always shake the cartridges to hear the liquid inside, but NOTHING.
They need to start rotating their stock more frequently! In the meantime, I"m going back to non-Epson cartridges because I haven't had an issue with them.
User's recommendation: buy knock off cartridges because they are more reliable.
Fort Worth, Texas
Shitty ink requirement
- - I destroyed an Epson printer with a hammer.
- - I bought a Brother printer and was happy for 5 yrs.
- - Remanufactured cartridges don't work in Epson.
I destroyed (with a ***) the last Epson printer I had because it sucked. I then bought a Brother printer and was happy with it for 5 years.
It finally broke and i thought i would try another EPSON printer only to find out that REMANUFACTURED cartridges will not work in them. This company sucks and does not deserve any of our business.
DO NOT DO BUSINESS WITH ANY EPSON COMPANY!!! They suck!
User's recommendation: DO NOT SUPPORT EPSON and their GESTAPO PRACTICES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ossining, New York
Epson ET 2800
- - Paid $250 for the Epson ET-2800; software and app are broken and unreliable.
- - The app is buggy, fails to connect, scanning doesn't work; support is hard to reach.
I paid $250 for the Epson ET-2800 and it is, honestly, a complete piece of garbage. The Epson Smart Panel app is terrible poorly designed, buggy, unreliable, and barely functional.
It constantly fails to connect, loses the printer, and scanning does not work at all, even when everything is on the same Wi-Fi network.
This printer is advertised as wireless and smart, but the software is broken and frustrating. I didnt spend $250 just to get a printer that can only print. Scanning is a basic feature, and Epson somehow managed to completely mess it up.
Customer support makes it even worse. Not available 24/7, hard to reach, and completely unhelpful when it comes to app or connection issues.
For a printer at this price, thats unacceptable.
The ink tank system does not make up for broken software, constant connection problems, and features that simply do not work.
This printer is overpriced, unreliable, and a huge disappointment. Save your money and buy literally anything else.
Preferred solution: Full refund
User's recommendation: Buy any other product than Epson their website and their printer app is disgusting. It’s not well put together. It’s very old school.
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Is the printer under one year old (it has a one year limited warranty)?
Yes only a few months old but I am currently subscribed to readyprint if you are familiar. So I am being charged a subscription fee but unable to use it.