Epson
Reviews and Complaints

Epsom customer support told me I needed to call a special number and for $50. They would help me with all of my electronic devices for the rest of my life.

I double checked it three times that that was the way it will work $50 lifetime all products now remember, I called Epson because my Wi-Fi wouldnt connect to my printer i called Epson customer support because my printer wasnt working again. Ive had a lot of problems with this printer from the day one getting it to connect every time I move to a new Wi-Fi it wont connect. Ive moved three times in the last two years. When they got my Wi-Fi to connect, they said I need to pay $50 and I told them I have some other issues with my Apple products that Id like to remedy before I give you the $50 and they tell me oh no it only covers getting your Epsonprinter going.

Informed them I was not going to let them cheat me after they lied to me.

They kept calling and harassing me for weeks telling me that I needed to pay the $50 and I said I wasnt going to now my printer wont work. It wont even make copies so whats that all about Epson

I bought an ET-2800 for a very light-use printer to have around the house for the occasional print and scan. I had low expectations, but hear me when I say that Epson went out of their way to prove they could make my experience suck more than getting you junk caught in a sausage grinder.

When you can get it to stay connected to the internet, you can try to print or scan, but the real fun begins when it breaks, and you attempt to get a replacement.

They are like insurance companies; they stall you with nonsense and refuse assistance until you break and give up.

They have a known W-01 error where the printer says there is a jam and there isn't. It's all over the internet and will most likely end up as a class-action lawsuit. Our printer had about 25 pages printed on it when the error occurred. We tried to get it replaced by emailing their support several times, and they just ghosted us.

I called and they said that they would CONSIDER replacing it if I provided pictures of the receipt, pictures of the error warning, pictures of the tubes inside, the serial number, etc. Well, I sent all of that and never heard back from them. After months of fighting with them, I called again, and they said that they wanted to see the bottles of ink that I used. This is BS, of course.

They were trying to weasel out of it by accusing me of buying compatible ink, which was nonsense because we were still on the original ink, and I lost it. They then said that the receipt I provided wasn't good enough, and they needed an invoice. This is the game with them. They just give you the run around until you quit.

It's truthfully a horrible company, and they do not care. They weigh the cost associated with the replacement against profits and do not care one bit that they are selling you complete garbage.

They have your money, and you can go screw as far as they are concerned. As the title says, I wouldn't buy the cure for cancer from Epson at this point.

Beware! This ET 4850 all-in-one printer has been defective since about 4 months from purchase.

I bought new, and initially, support was able to fix issues until 8 months from purchase when it stopped printing. It would spit out a blank page, and you couldn't scan. Any paper in the feeder would cause the documents to jam. What a headache!

I thought I was in manufacturer warranty at 8 months; they did all further testing and deemed the unit defective. Here I thought I would get a new replacement since I purchased new, but Epson said they would replace it with a refurbished one and not new! I didn't agree with this policy because I purchased new, and I wanted new. I spoke to numerous people in customer service; I even asked could I get credit towards a different printer, but the answer was no!

I spoke to an agent, then a supervisor named Kim, then I requested the one above the supervisor, that would be a rude customer relations representative at corporate no less, named Carrie M at 562-276-****. What an unprofessional work of art, horrible employee! She started to read part of the warranty that said they would replace it with refurbished, and when she read info I didn't understand, I would ask her can she explain, and she said, 'I'm not an attorney.' 'Will you let me finish reading this?' Like I said, an absolute worthless employee! No one can do anything except send a refurbished printer and get worthless customer service!

I expected more from Epson! I hope Shaquille O'Neal and the entire Epson board hears about this and the so many customers disgusted with Epson!