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A few days ago, I decided to buy an Epson ET-3760 printer, with the "latest technology" in terms of large ink supply.
Because this printer is really a computer, it is a complex piece of gear. But the only instructions included were on a folded sheet of paper.
The printer's complexity is evidenced by the 238-page manual that I found online.
Although I found it there, I couldn't find one in the printer's box! I even naively called up Epson and asked for a printed manual. I offered to pay for a printed copy, but neither the sales tech nor the supervisor were able to help me out. What a travesty of customer non-service.
Setting up the scanning function, for example, is not as simple as it appears. Having a manual to check would be a real help, I just couldn't believe that a so-called Japanese product would sink this low in terms of customer service. Highly disappointing. I hope the Customer Service Reps are volunteers, because if they are getting paid, then Epson is wasting their money.
Life is about choices, and I choose to have a Plan B when it comes to learning technological information. Epson does not support this choice.
Thanks Epson for nothing.
I will remember this incident when it comes to either my next printer or another Epson product. The products may be good, but Epson America's customer non-service really sucks.
Product or Service Mentioned: Epson Printer.
Preferred solution: Deliver product or service ordered.
Epson Pros: Printer looks nice, Easy to load the ink.
Epson Cons: Lousy customer service, Absolutely no way to acquire a manual for my printer.