State: California City: Los Angeles Clear all filters (2 of 221 reviews match)
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Epson specializes in customer "no service"

Long story. I have multiple Epson printers in my small business. Their customer no service department wasted weeks of my time -- sending me a printer cartridge to see if there was "really a problem". When I asked to speak to a supervisor, I was first of all told they didn't want to speak to me. I was put thru only after I told them I was going to post this complaint. However, her mantra was the same. It was all about the company's policy; nothing about the customer's needs. As I told her, it must be nice to be big enough that your customers are unimportant.
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#309466 Review #309466 is a subjective opinion of poster.
Epson printers will not work if one of the four color cartridges is empty. I tried to print a letter (black and white), but the magenta ink cartridge was empty. I went to the Printer Properties and set it to print "Black Ink Only", but that didn't even work. I...
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79 comments
GlisteningHare754
#1728645

I have 2 Artisan 725's ,2 -Artisan 730 and one WF3520 ,NOT ONE OF THEM WILL PRINT MORE THAN ONE PAGE AT A TIME WITHOUT JAMMING.Customer service NOTHING ! The cartridges dry up...

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#222642 Review #222642 is a subjective opinion of poster.

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts