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1.0
Details

Update by user Jul 08, 2018

I have contacted Epson numerous times. They have been discourteous & have ignored my refund request.

I have also contacted the MA & CA attorney generals' offices. The MA attny. general is making queries.

In addition, I wrote to Epson's CEO. There has been zero contact...

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ID
#1264269 Review #1264269 is a subjective opinion of poster.
Location
Long Beach, California
Product
Epson Wf-2650 Printer
Cons
  • Discourtesy
  • Quality
  • Quality discourtesy insensitivity to ada customer dishonesty
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
1.0
Details
Epson has the worst products out of all the companies that manufacture products in the same category. DO NOT buy anything from them. unreliable, very expensive, hustles you for ink (most expensive on the market) and it gets worst when you call customer service, They...
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ID
#1238128 Review #1238128 is a subjective opinion of poster.
Location
Long Beach, California
Product
Epson Wf-3640 Printer
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund

Epson America are Liars

1.0
Details
I purchased a printer. I called customer service and it was determined that my printer was defective. The representative stated it would cost me $77 hold to have a replacement sent. I did not have $77 and felt I should not have to have my funds held on a warranty/defective issue. I was transferred to a supervisor that stated it would cost $77 hold to replace. I then spoke with their supervisor and was told it would cost me $77 hold to replace. Since I didn’t have the money, I hung up to get some money put into my account. I called back and the representative stated it would cost me $77.99 plus tax hold for a replacement. I then spoke with a supervisor that said it was $77.99 plus tax. I only got the $77 that was initially stated. I was then transferred to a headquarter representative. He stated it would cost me $77.99 plus tax hold. I was refused the offer of $77 that I was given by three employees (two of them supervisors) as well as refused the option to speak with anyone else.
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ID
#1015494 Review #1015494 is a subjective opinion of poster.
Location
Long Beach, California
Service
Epson Customer Care
Cons
  • Keep asking for ink after replaced already
  • Quality of product over time
  • Customer service representatives are liars
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Epson - Our only Printer Down - Service technican scheduled after 10 days

3.0
Details
My 3 months old SC P 20000, installed at my workplace in Goleta, CA USA started spewing ink all over the prints . I called in to raise a complaint ticket on the 30th December 2016 , (ticket #161230-003242). I also sent them an email showing pictures of what the printer was doing. The parts arrived on Tuesday the 3rd of Jan. When the technician didn't come to repair the printer, I called Epson. They said that the technician will call me. Another couple of days later I called them again and , they finally gave me another number to call. This was for a 3rd party agency called Decision one. After calling in the they connected my to the technician Richard who hung up saying that they tried calling me and I didn't pick up. I checked my voice and missed calls, there were none. I called again and this time I was given a tentative time of 12th December for the technician to visit me. This was unacceptable since Epson has a 24 hour service commitment as per warranty terms. I called Nick at ColorHQ, The company that sold me this printer. He asked me for a claim #, which nobody at Epson had cared to provide so far. I called in and this time asked for the claim # and forwarded that to Nick. This was Friday, 6th Jan, 2017 I got a call back from Richard the tech. saying he could come fix the machine earliest on Tuesday 10th Jan. Even after requesting to come the same day or at least the next day, he said Tuesday was the earliest. 10 days of downtime for my only large format printer has caused me several thousand dollars worth of lost business and customers. They outsource their customer service to an external agency called Decision one and have no coordination or follow up with this agency. I would advice everyone to invest in a back up printer if the only machine they have is an Epson.
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ID
#988153 Review #988153 is a subjective opinion of poster.
Location
Long Beach, California
Product
Epson Sc-p20000 Printer
Pros
  • Ease of use and print quality
Cons
  • Customer service and support
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution

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Epson Products and Services Reviews

Product or Service Reviews
Printer  2.0 73
Repair  1
Wf-2750 Printer  1.0 2
Ink Cartridge  1.7 23
Wf-3640 Printer  1.3 12

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