State: California Clear all filters (19 of 221 reviews match)
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1.6
Details
I was having Big problems with my Epson All-in-one Workforce 3620 printer. I didn't have a contract with them, but decided to try and get one or two questions answered anyway. I don't remember how I got the number I called, but I searched for a number for tech support...
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Review
#1283182 Review #1283182 is a subjective opinion of poster.
Pros
  • To be determined
  • Photo prints
  • Double sided scanning
Cons
  • Customer service representatives are liars
  • Experience with possible fraud
  • Illegal nature of their practices
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
  • Epson Printer Probems
  • Unethical Move By Company
1.3
Details
Epson printers XP640 are rigged to also use the color ink and photo ink cartridges when you are only printed in black to deplete and scam you into paying over $50 to replace the color ink cartridges and photo cartridges that you did not use or need. Which I will not...
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Review
#1268489 Review #1268489 is a subjective opinion of poster.
Cons
  • Rig printers to use ink cartridges you don t need or use rip off
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
1.0
Details
I'm so sick of dealing with customer service in another country, where they have no idea what they are talking about, if you can even understand them. I've always been an Epson customer, but no longer will I ever purchase a printer from them again. They use to put the...
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1 comment
Anonymous
#1608690

I agree, and think Espon sucks now because you cannot use coupons on their ink now like they used to

Review
#1267535 Review #1267535 is a subjective opinion of poster.
Reason of review
Pricing issue
1.0
Details
Want a definition of Catch-22/ My WF-2850 clogged after two years. Because I had ink left and b/c any one product can go bad once, I got a WF-2760. After a few months, the introductory ink was low so I ordered new ink directly form Epson but before it arrived, the new...
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Review
#1264269 Review #1264269 is a subjective opinion of poster.
Cons
  • Quality
  • Discourtesy
  • Quality discourtesy insensitivity to ada customer dishonesty
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Epson Wf Printers
Print quality was Ok, But if one small color ink ran out, printer would not print till Cartrigage was changed, there is no default to black, Yellow ran out out midnight, needed to print a shipping label, NO WAY! and appears software is set to detect non Epson, carts,...
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Review
#1260532 Review #1260532 is a subjective opinion of poster.
Reason of review
operating cost and difficulties w/ printer
Preferred solution
just FYI, seriously fix ur ink thing, and low ur price, or put more ink in Carts
1.0
Details
Epson has the worst products out of all the companies that manufacture products in the same category. DO NOT buy anything from them. unreliable, very expensive, hustles you for ink (most expensive on the market) and it gets worst when you call customer service, They...
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Review
#1238128 Review #1238128 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$300
Preferred solution
Full refund
2.4
Details
Froze working printer with working cartridges with no warning to consumer of recycled oem cartridges will not work after having to to do firmware update that I had to do, as communication error stated firmware update necessary for printer to work... No where is it...
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Review
#1212212 Review #1212212 is a subjective opinion of poster.
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Price reduction

Stopped working after Epson update.

1.0
Details
Printer worked fine. Installed epson recommended update. Printer stopped working immediately after update. Will not allow cartridges that were working prior to update. Epson nailed me/us, now I have to buy 75.00 Epson ink to make it work again. Yes I did call their fixit line, said buy new ink (Epson). I’m in the market for a new printer instead Epson “shitholes”
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Review
#1171128 Review #1171128 is a subjective opinion of poster.
Reason of review
Bad quality

Epson America are Liars

1.0
Details
I purchased a printer. I called customer service and it was determined that my printer was defective. The representative stated it would cost me $77 hold to have a replacement sent. I did not have $77 and felt I should not have to have my funds held on a warranty/defective issue. I was transferred to a supervisor that stated it would cost $77 hold to replace. I then spoke with their supervisor and was told it would cost me $77 hold to replace. Since I didn’t have the money, I hung up to get some money put into my account. I called back and the representative stated it would cost me $77.99 plus tax hold for a replacement. I then spoke with a supervisor that said it was $77.99 plus tax. I only got the $77 that was initially stated. I was then transferred to a headquarter representative. He stated it would cost me $77.99 plus tax hold. I was refused the offer of $77 that I was given by three employees (two of them supervisors) as well as refused the option to speak with anyone else.
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Review
#1015494 Review #1015494 is a subjective opinion of poster.
Cons
  • Customer service representatives are liars
  • Cant print black when any three color cartridges are out
  • Customer support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Contact Epson Customer Service

Mailing Address:
Epson Electronics America, Inc.
Headquarters 2580 River Oaks Parkway
San Jose, CA 95134
Phone:
(800) 228-3964
All Epson Contacts
1.7
Details
I bought an Epson WorkForce Wf-3640 all in one printer on 4/29/16 within just a few months I began having issues with page smearing. I tried all the troubleshooting methods suggested and finally ended up buying a brand new Epson print cartridge to try and solve the...
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1 comment
Anonymous
#1293899

Pushing these printers, which are about three years old made in 2014 on their customers. They are poorly made and break down from all the research that I have done very quickl...

Review
#1010192 Review #1010192 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$360
Preferred solution
Deliver product or service ordered