Not resolved

After 3 months my WP4740 stopped working. They said they would replace it (with a USED model!) but didn't even do this.

Told me their courier couldn't find us. We had a missed delivery card so knew this was a lie. When we challenged this lie they got even more unhelpful.Chased MANY times but was ignored. The replacement was then recalled by Epson and we were told it was out of stock.

We had tracked it back to the depot using the courier's tracker so this was untrue.Their service manager laughed down the phone and couldn't care less.

Made commitments to resolve but this was just another lie.

Avoid all Epson products like the plague. They are useless and you will get no assistance whatsoever.

Total rip off

Product or Service Mentioned: Epson Pro Wf-4740 Printer.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

I didn't like: Anything about it.

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