Update by user Jun 08, 2018
Have not heard anything from Epson. Replaced printer with a Canon.
Original review posted by user May 09, 2018
I was prompted to update my firmware on my Epson XP-440, which I did, and now my printer does not recognize my aftermarket print cartridges. I have owned many Epson's over the years, but this is the last one.
Do not buy EPSON!!!!!
To put in OEM print cartridges it will cost more than buying a new printer with new cartridges in it. I'm on my way now to Fry's to buy a new printer....and it certainly will not be an Epson and I'm going to do everything I can do to spread the word to try and discourage everyone I can reach not to buy an Epson.
I know Epson makes most of their money on ink cartridges and not the printer, but it should be my choice whether I use their cartridges or not...as it is my choice as to which brand of printer I buy.
Product or Service Mentioned: Epson Xp-440 Printer.
Reason of review: Poor customer service.
Monetary Loss: $75.
Preferred solution: Full refund.