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300 comments

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Epson Pros: Printer.

Epson Cons: Business practices.

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#1743003
@PissedConsumer1742535

Happened to me today on my XP-440. Did this downgrade guide and ink is working again!

#1745095
@PissedConsumer1547780

THIS FINALLY WORKED! I tried everything!

The trick is finding an older firmware update--which takes some time--but Matt's directions are great and actually do resolve the issue.

My printer was down for almost a week! So relieved!

#1547377

My printer stopped printing immediately after firmware update. This is word on the street, was printing fine, firmware update, now the print is so faint you can't see the letters.

I will never ever, ever purchase another Epson product. Good job Epson you jerks, we needed to print forms for our kids school.

#1547225

I am having the same problem and I agree with everything you said.

#1542766

I'm in exactly the same boat. Bye-bye, Epson.

#1539090

Small business - 20 users, will not buy Epson any longer, what a load of crap....to ensure our printer works....you mean your super cheap *** printer...oh look out now..wouldn't want that. Crooks

#1536303

How dare you Epson? As everyone says, never again

#1536003

Same story except the EPSON firmware upgrade started automatically! I had just done some printing and had several windows open when I saw the message about a firmware update running!!!

Wow this is as nasty as it gets! Never buy Epson products again.

#1531129

Will never buy another epson product for our business.

#1535417
@PissedConsumer1531129

Holy crap, just happened to me

#1530828

Good printer. After firmware update doesn't recognize cartridges.

I hate you. Hate your business practices.

#1528078

Same *** happened to me. {{Redacted}}

#1527274

None of these techniques work after Epson's sneaky update. My non-OEM ink company sent me free non-OEM replacement cartridges with new chip in them compatible with the update. So I did not have to buy Epson brand.

#1526860

well i did the update from epson and ink was not recognized... HERE IS THE FIX...

that i used to get my printer working again.... go to matts page to find out how to get your printer in firmware update mode.. http://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ then go to driverscollection and find the epson printer you have .. https://us.driverscollection.com/?V=Epson&S=36 go to the last page..

3 at the bottom find your printer most epsons are grouped with similar firmware.. mine is the xp-435 but i used the 430 firmware. now find the firmware download area.. be careful not to click on all the google ads..

click on the download recovery mode..version.. then click on the download bar that (will turn blue when you put your cursur over it) it will start the update on the printer... wait a few minutes until the screen says finished...

power off and back on.. put the ink in and in a few minutes you should be good to go

#1527187
@PissedConsumer1526860

Thank you for this post!!! You just saved me a bunch of moolah.

:) Out of the 3 possible downloads, the first didn't work for me, so I tried the second one and I am back up and running. Shame on you, Epson!

#1544465
@PissedConsumer1526860

Hi. I have the same problem with my EPSON 430.

How to set my printer into recovery mode. I tried a lot combo but failed.

#1548049
@PissedConsumer1526860

You're my Hero!!!! Worked like a charm!!

#1526151

Same Here

#1525808

Same thing just happened to me. printing fine in the morning. Applied firmware update & now won't recognize non-epson ink cartridges.

#1527279
@PissedConsumer1525808

None of these techniques work after Epson's sneaky update. My non-OEM ink company sent me free non-OEM replacement cartridges with new chip in them compatible with the update. So I did not have to buy Epson brand.

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