I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Epson Pros: Printer.

Epson Cons: Business practices.

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I think HP is just as bad!


I have bought epson cartridges and they STILL ARE NOT RECOGNIZED.


I sent the following message to the FTC.... After a firmware update that stated it was a security issue update, I got an error message that my printer "cannot recognize ink cartridge".

Before the update the "third party" cartridges worked fine for about 8 months. I was mislead to download the update thinking there was a security issue that needed to be fix. Instead it was ploy to get me to download the update to maliciously force me to purchase their ink cartridges at an inflated price (figures out to be over $4500/Gal). Now I have about $50 dollars worth of unusable ink cartridges.

And I will also be out of $100 that I paid for this printer.

I am going to buy a new printer rather than give in to their ransom demand of buying their ink cartridge which would be about the same cost of a new printer. They have rendered my printer useless until I give in to their ransom demand of using only Epson ink cartridges.


I agree. Very disappointed and will not buy Epson ink on my fairly new Epson WF 4734. So if anyone finds a way around this before I purchase another brand please let me know.


Hello my fellow Americans, who have had their epson printer infected with upgraded firmware, to enslave your printer into doing what "cor(rupted)porate epson" wants it to do...…."MAKE THEM MORE MONEY$$$$$$$" I, myself made my XP-7100 a slave also, on 3/10/20, when I totally forgot, that I told myself "DO NOT UPGRADE EVER". Now, I have to find the previous version of "Firmware" for my model.

That's right folks, you need the previous version of "Firmware" for your model of printer. Once you know what it is and you locate the file somewhere, then you're 3/4 of the way to printing freedom.

Maybe, the following link: https://resetter.me/en/tutorials/epson-xp-series-firmware-downgrade can help many of you, with an enslaved printer, by removing it from the shackles of the "epson global plantation" As for my situation, I'm still trying to find the underground railroad to freedom!! If you liked what you've read or if this info has helped you, could you please send me a thank you with " "I LIKE FREEDOM" in the subject line to: rh14k@***.com


Thank you for humorous but very helpful review. No, I don't mean slavery/underground rail road escape are funny but just the way you wrote your review is funny. Best wishes!


ditto EPSON is done with me


told my wife not to update the printer and accidently did it myself last night, it won't let me downgrade with the latest firmware. Epson sucks but they won't get another penny from me.




I have an Epson XP-440 and today the software was updated. Now it will not recognize my non-Epson ink cartridges and I have tried every idea on the internet for a fix but it does not work.

I read there is a class action law suit against Epson for this problem. I do not have the money for a new printer and am very upset,


Last one for me. I bought this printer it is mine and not for them to dictate if I use my or their ink.


Same here they just lost another customer and this was my 5 Epson


Thieving Bastards!


Very disappointed I too will switch to another company Epson lost another customer I guess now you would have to put Epson on the SCAM List Recommending a firmware update which causes problems puts them in the scammer category!!!!


I have purchased 2 Epson all in one printers and I should have stopped at 1. They are so poorly made and DO NOT stand by their products.

If the one year warranty expires they DO NOTHING for you except offer a discount on another piece of junk they make. I am going to complain to BBB and make sure that I tell anyone and everyone I know NEVER to purchase an EPSON printer.

Thank God for social media so I can get the word out. Shame on you to sell garbage and not stand by it.


Agree, same here. Absolutely ridiculous business practice and I’ll be boycotting their products for life.


Got caught as well. Had the printer for 6 months probably have had 3 sets of 3rd party cartridges through it with no issues.

Firmware update applied and bricked the cartridges. Called the cartridge manufacture and they said yep, we "recommend you never update firmware". Horrible business practice Epson. You don't own my printer.

I have the right to do whatever I wish, with what I paid own. I see there is already a class action against you for this, hope they win.

Ever think that if you reasonably priced your consumables that we wouldn't look elsewhere for ink?? Was a nice printer but no more Epson products for me.


I have had the exact same problem. After being handed off to 4 different people they gave me the company line over-over about 3rd party cartridges not being guaranteed.

I'm OK with that statement....but the cartridges I had installed were working just fine before the firmware update. But after, would not work. So clearly a firmware issue---not cartridge When I got to my 4th person at "customer care" they said they would give me 15% off on new cartridges instead of just replacing the 2 that no longer worked. I declined that insult.

No more Epson products for me! Luckily there are tons of other choices.


I will never buy another printer again from them...


Same issue. Never again will I buy anything from this company.

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