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300 comments

I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Epson Pros: Printer.

Epson Cons: Business practices.

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#1946135
@PissedConsumer1918442

Never buy another epson !!!!

#1911067

Everyone, Epson can not restrict you from using other brands of ink. the printer is yours.

You bought it. Get on Social Media and see if a lawyer is willing to start a class action lawsuit. In the mean time a lot of Epson's money will be waisted and then maybe they'll wake up.

By the way its called Consumer's Rights. Don't *** fight back!

#1906356

Same experience. Even worse is customer service.

They will not admit to the problem. They keep escalating to a higher level.

The latest representative said to buy an original cartridge and then take it out and put the other back in. He said that it would fool the sensor.

#1903881

I had the same experience. The Epson XP 6000 working fine until I installed a software update.

The suddenly I'm getting messages that the ink cartridges (Not Epson) cannot be recognized. Really annoying and enough to make me toss the printer than be forced to buy Epson Ink.

Adding to the problem is that it is a scanner and printer unit where I am unable to use the scanner until the printer cartridge is resolved. I'm done with Epson.

#2060458
@PissedConsumer1903881

they are a bunch of hunyaks

#1889801

Same thing on my XP-7100 Epson will never get another dime from me

#1889183

Updated firmware last night....big mistake!! Now my high capacity after market black cartridge is not recognized even after popping another in.

I have a class to teach in less than two days and this is unacceptable.

I'm switching to HP, no more EPSON for me! This 7100 is going to the rifle range as an exploding target!

#1912917
@Sirena Lio

I think HP is just as bad!

#1877804

I have bought epson cartridges and they STILL ARE NOT RECOGNIZED.

#1841290

I sent the following message to the FTC.... After a firmware update that stated it was a security issue update, I got an error message that my printer "cannot recognize ink cartridge".

Before the update the "third party" cartridges worked fine for about 8 months. I was mislead to download the update thinking there was a security issue that needed to be fix. Instead it was ploy to get me to download the update to maliciously force me to purchase their ink cartridges at an inflated price (figures out to be over $4500/Gal). Now I have about $50 dollars worth of unusable ink cartridges.

And I will also be out of $100 that I paid for this printer.

I am going to buy a new printer rather than give in to their ransom demand of buying their ink cartridge which would be about the same cost of a new printer. They have rendered my printer useless until I give in to their ransom demand of using only Epson ink cartridges.

#1935852
@PissedConsumer1841290

I agree. Very disappointed and will not buy Epson ink on my fairly new Epson WF 4734. So if anyone finds a way around this before I purchase another brand please let me know.

#1838167

Hello my fellow Americans, who have had their epson printer infected with upgraded firmware, to enslave your printer into doing what "cor(rupted)porate epson" wants it to do...…."MAKE THEM MORE MONEY$$$$$$$" I, myself made my XP-7100 a slave also, on 3/10/20, when I totally forgot, that I told myself "DO NOT UPGRADE EVER". Now, I have to find the previous version of "Firmware" for my model.

That's right folks, you need the previous version of "Firmware" for your model of printer. Once you know what it is and you locate the file somewhere, then you're 3/4 of the way to printing freedom.

Maybe, the following link: https://resetter.me/en/tutorials/epson-xp-series-firmware-downgrade can help many of you, with an enslaved printer, by removing it from the shackles of the "epson global plantation" As for my situation, I'm still trying to find the underground railroad to freedom!! If you liked what you've read or if this info has helped you, could you please send me a thank you with " "I LIKE FREEDOM" in the subject line to: rh14k@***.com

#1931422
@Rock-3-Trekker

Thank you for humorous but very helpful review. No, I don't mean slavery/underground rail road escape are funny but just the way you wrote your review is funny. Best wishes!

#1837223

ditto EPSON is done with me

#1834420

told my wife not to update the printer and accidently did it myself last night, it won't let me downgrade with the latest firmware. Epson sucks but they won't get another penny from me.

#1837228
@Kenidee Sxe

ditto

#1833450

I have an Epson XP-440 and today the software was updated. Now it will not recognize my non-Epson ink cartridges and I have tried every idea on the internet for a fix but it does not work.

I read there is a class action law suit against Epson for this problem. I do not have the money for a new printer and am very upset,

#1832558

Last one for me. I bought this printer it is mine and not for them to dictate if I use my or their ink.

#1831664

Same here they just lost another customer and this was my 5 Epson

#1829059

Thieving Bastards!

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