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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Epson Pros: Printer.

Epson Cons: Business practices.

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#1459926
@PissedConsumer1457991

Epson wants you to think the firmware can't be uninstalled, but it can. I did it earlier this week .

. . and circumventing Epson's efforts to make me buy their ink made me felt great!

See my April 4 post on this thread for two very helpful links that will help you uninstall the new firmware and install older firmware that will allow you to use aftermarket ink cartridges. Good luck.

#1457014

Here's a link to a youtube video that will tell you how to fix the problem:https://www.youtube.com/watch?time_continue=237&v=C6wdgJODghcIt worked for me.Using a firmware update to stop people from using non-Epson ink cartridges seems to be contrary to the Supreme Court's ruling in Impression Products, Inc. v.

Lexmark International, Inc. I guess Epson figures they'll make money off ink than they'll lose in a similar court case.

#1467102
@Romi Acc

XP-440 some tricks I had to figure out, but finally....beat epson!! First uninstall any and everything epson through control panel, make sure to delete all versions and copies too.

Mine would not uninstall a user guide because it wasn't found, but it remained visible in control panel. Remove all ink cartriges, turn printer off and connect printer via working, usb port with working usb printer cable. Windows will detect but not recognize it but ignore, it will pop up later and be checked as unkown usb in the downloaded epson19134.exe (version from 9/17 with the older firmware. Push stop, down, left and power buttons or combo specific to your printer to begin firmware "update" or override.

Follow install instructions, click next a few times, but make sure to only install the parts you want (menu is prechecked with all components, easy scan, etc.) Click start and it will begin. Computer will say finished before the printer is actually finished. When printer screen says finished, then turn it off either by pressing ok, or power or unplugging.

Turn back on, reinstall cartriges twice...this was a major trick, then it should say charging ink...re-download epson17185.exe the installation and setup component and voila!! Working again with any kind cartrige and epson can screw off!!

#1508299
@Romi Acc

Thank you so much for posting this link! Followed the instructions on the video and my XP-330 works again with third-party ink. Very appreciative of this!

#1456988

I had the same problem with my XP-430 so since I saw this i went and bought an HP with the monthly ink replacement plan that is really affordable. I work in IT and used to recommend and install Epson Printers.

Guess what brand I am NOT installing or recommending now?

Yeap you got it..... EPSON.

#1456744

Same problem with XP-434 printer after firmware update. Never buy Epson again!

#1455193

I will NEVER buy another product from EPSON and am sharing my issues with everyone I know and on social media. I have the same exact issue and the person above me wrote about.

Running an update that only served to force me to use THEIR ink should absolutely be illegal.I consider EPSON an evil business that uses predatory tactics.

I never would have purchased this printer if I had known they would secretly sabotage it by making it useless after the time when I could not return it. Forcing people to use their extremely overpriced in or else!To me it's no different the taking your car in for a quick update and secretly having the company fix it so you could only buy THEIR brand of premium gas!

#1454762

My Epson XP-446 was printing just fine untill the firmware update. Now I can not print because it says it can not recognize the black ink witch says 288, 288XL.

The 288XL is what I have. I will never by another Epson product thanks alot for scewing people over.

I will be dammed if i will buy another ink catridge. I hope this gets passed around.

#1468597
@PissedConsumer1454762

I am having the same problem. Tried both the 288 and 288-XL genuine Epsom ink cartridges.

Neither were recognized before or after I updated the firmware. What should be a simple replacement had turned into an inconvenient, frustrating absolutely unnecessary nightmare.

#1454373

Same happened with my XP-430No ways to get to Epson Customer service. No phones, no e-mails - firewall. Bandits.

#1454210

i installed a new router after moving and was making sure my printer worked over wifi. it did some updates and now is also not working anymore.

xp 330. if they don't send an update to fix this i'll trash this printer and buy another brand from now on. this is ridiculous. if the printer won't work with aftermarket ink then they need to put that on the box.

not to mention i bought the ink replacement off ebay and it said genuine in the ad, but the label on the ink cartridge clearly says not OEM.

i didn't care at the time because is still worked, but now... i guess i'm screwed.

#1453294

I have the same problem after a firmware update to my Epson XP-430 yesterday (3-27-2018). Epson will not help ("firmware rollback is not possible") and do not care.

Their only solution? Use only Epson ink.

To *** with them. I will never buy another Epson product.

#1452851

I have the same problem with my XP-446. No matter what I do, I cannot get the printer to start in Update Mode, it goes straight to the "Cartridge not recognised screen".Any other suggestions?

#1452471

Same thing just happened to me! Do you know who is selling the firmware downgrade?

I have 2 entire sets I bought and now I'm stuck. A $5 downgrade would be totally worth it. Me, too.

NO MORE EPSONS. They should be visited with a class-action lawsuit for unfair business practices.

#1457472
@PissedConsumer1452471

The Supreme Court just made a decision against preventing 3rd. Party ink from being used after the first sale of the printer. Here's the decision>http://www.abajournal.com/news/article/supreme_court_decision_allows_resale_of_used_ink_cartridges_despite_patent

#1452445

Epson used to be a great company. Now it's run by a whole bunch of *** I will not by any Epson product again.

#1451765

Same here on my XP-330. This is what I did to fix the problem.

The printer is working again.

Do NOT take a firmware update from Epson. Here is the link...https://www.youtube.com/watch?v=C6wdgJODghc

#1451389

Installed update, and now none of my cartridges are recognized. How is this not illegal? I am spreading the word anywhere I can find: DO NOT PURCHASE FROM EPSON

#1451331

Ditto tried a reset to s date before firmware update did not work a class action lawsuits is needed this is a clear case of market manipulation

#1450982

Same here. XP-830Spoke with customer service, did the remove and re-seat cartridges, did not work.

Passed to corporate head office and spoke to a customer service rep who told me there is no way to roll back the firmware update, and the only fix is to install genuine Epson Ink. When I purchased the printer I was not made aware that I was required to only use genuine Epson ink (of course they "recommend that" but the price is ridiculous). I have been purchasing and using 3rd party ink since the starter cartridges ran out without any issues....until the latest firmware update. I told the customer service rep.

that was not a good enough answer, and he just repeated himself. This is amazingly terrible customer service! ( ...and they wonder why the get their *** kicked by internet retailers like Amazon, etc. ??!) I agree this is predatory practice.

And furthermore no warning was given prior to firmware update. I would have happily left it alone. These guys can't be competitive, so they are employing predatory practices! I feel this must be illegal?!

I am going to contact my local competition bureau and make a complaint.

Regardless of the outcome of ... I will NEVER purchase ANY Epson product again!

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