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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Epson Pros: Printer.

Epson Cons: Business practices.

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Anonymous
#1745128

Ditto

Anonymous
#1742782

I had the same problem with Epson Printer 446. It's cheaper to buy a brand new printer than buy 4 new cartridges. Outrageous business practice.

Anonymous
#1743031
@Anonymous

I can confirm rolling back the firmware and removing the updater is possible and the printer works perfectly again. I have and Epson 440. No more updates till it blows up.

ClutteredCat196
#1744549
@Anonymous

How do you roll back the update?

Anonymous
#1747040
@ClutteredCat196

Yes please how do you roll it back

Anonymous
#1734974

I have the same problem. Surely Epson has committed an illegal act!

Anonymous
#1710134

Avoid Epson products, problem solved, partially, because I don't know which manufacturer is the most compatible friendly, if at all..?

Anonymous
#1701084

They are crooks in operation ,the marked should be regulated and not by crooks, as people are forced to pay one litre of ink over 3 thousand dollars so they have created a firmware that stops your printer if your cartridges are not original

Anonymous
#1691789

Same here. Said there was a firmware update for my XP 640.

Put in an aftermarket cartridge and it would not recognize. I am done with epson.

Anonymous
#1689096

My Epson XP 620 printer has the same issue now. No, I will not be buying their overpriced *** cartridges when my off brand refillables work perfectly fine until this criminal *** into my hardware. They need serious repercussions for this criminal act that they put against their own customers.

Anonymous
#1676599

I did the firmware update and the printer won't recognize genuine epson ink, not 3rd party. Firmware update screwed up my printer now it's junk.

Anonymous
#1744448
@Anonymous

did you fix it?

SubtleIbizanHound627
#1665703

I KNEW they were doing something nefarious. My aftermarket cartridges are no longer working either.

I have an Epson WF 7710. I emailed them a note that asked if Epson had disabled my printer from accepting non-Epson cartridges. Got back the usual blah, blah, blah. Then I pointedly asked if my Epson printer was designed not to accept aftermarket ink cartridges (from my office email, with our patent law firm logo on the bottom).

The of course told me that aftermarket cartridges are "not guaranteed to work"...which is not what I asked them. Considering that this seems to be a practice across the industry, has anyone explored a class-action suit against the printer companies as to this practice?

If so, I'd like to join, if not, I'd be interested to see who else would join one if I started it? Tom

Anonymous
#1689098
@SubtleIbizanHound627

Yes they have settled many times before. Someone needs to refuse a settlement and seek criminal prosecution. This is no different than ransomware.

Anonymous
#1713607
@SubtleIbizanHound627

Yes

Anonymous
#1650470

Poor customer service. Do NOT use 3rd party cartridges after updating firmware.

It will not work.

Copy printing is very slow. 1 page per 5 min.

Anonymous
#1647360

You can make your Epson printers chipless and use all cartridges you want - https://www.2manuals.com/index.php?cPath=107

Anonymous
#1643049

I had the exact same problem after I updated the firmware on my Epson XP-640. I'll never buy anything from Epson again, as long as they continue holding customers hostage with their ridiculously overpriced cartridges this way.

Anonymous
#1640036

My Epson printer stopped printing anything after an update and I use replacement cartridges. I have to to run my small business.

they have crippled my work and business by these unfair practices! That is so F'ed up!

Anonymous
#1606592

I totally agree, I will never buy an Epson product again...... goodbye Epson....