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I Installed a firmware update, and now the printer can no longer "recognize" my print cartridges which had been working fine until the update. Word on the Internet is that Epson deliberately tries to punish people who buy replacement cartridges from other vendors, so they can sell their overpriced ones, and they do that by updating the firmware so that other vendor cartridges are "not recognized".

This is despicable. I will never buy another Epson product. They have even spawned a cottage industry that for $5 sells a firmware downgrade.

It is cheaper to buy a new printer than to buy Epson replacement cartridges. Their business practices are predatory and should be illegal.

Product or Service Mentioned: Epson Xp-630 Printer.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

I liked: Printer.

I didn't like: Business practices.

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Anonymous
#1606592

I totally agree, I will never buy an Epson product again...... goodbye Epson....

Anonymous
#1595423

I have the EPSON XP-440 series..I'm afraid to update the firmware because I don't want it to reject my after market cartridges (which work GREAT at half the price). I'm on firmware 20.22.SO08I5. Is anyone running a newer firmware without issues on 3rd party ink?

Anonymous
#1579616

same issue. I'd been ignoring the firmware update requests, but this week, the XP-830 would not let me print until I installed the update.

When I did so, it then would not recognize my remanufacturered epson cartridges. can't seem to find a way around this.

Anonymous
#1569179

Is there a petition on Change.org to sign?

Anonymous
#1568478

Same thing happened to me today. I'm reinstalling my Canon All-In-One printer and it's adios Epson.

Anonymous
#1565673

I will NEVER buy an Epson product again.

Anonymous
#1554224

absolutely against Federal Trade Commission and Epson agreement with government NOT to conduct such practices. EPSON NEVER AGAIN!!!

Anonymous
to Anonymous #1595426

It's a scam that should be illegal. Unfortunately, EPSON isn't alone in this practice: they're main product is their ink, not the hardware.

Anonymous
#1553966

Same thing happened to me today. Totally pissed.

Will not buy Epson again. Please tell your friends and family.

Anonymous
#1552380

I agree wholeheartedly. *** Epson.

Anonymous
#1549830

I have the same problem and now I'm stuck with $100 worth of ink cartridges I can't use.

Anonymous
to Toby #1566625

same here...not happy! have tried everything!

Anonymous
#1549265

This happened to me today as well

Anonymous
#1547780

Go to this site and follow the complete directions... it works! http://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ Thank you, Matt!

Anonymous
to Deb #1601744
thank you so much!!! downgrading firmware was the answer for me. :)
Anonymous
to Deb #1605126

Yessir worked like a charm and free

Anonymous
#1547377

My printer stopped printing immediately after firmware update. This is word on the street, was printing fine, firmware update, now the print is so faint you can't see the letters.

I will never ever, ever purchase another Epson product. Good job Epson you jerks, we needed to print forms for our kids school.

Anonymous
#1547225

I am having the same problem and I agree with everything you said.

Anonymous
#1542766

I'm in exactly the same boat. Bye-bye, Epson.

Anonymous
#1539090

Small business - 20 users, will not buy Epson any longer, what a load of crap....to ensure our printer works....you mean your super cheap *** printer...oh look out now..wouldn't want that. Crooks

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