Anonymous
map-marker West Leisenring, Pennsylvania
#4230136 
Report Review
Reply as Company

No response from company.

1.0
Product not working. Took 8 troubleshooting steps, still not resolved. Used chat box on website, no response after two hours (waited two hours on two separate days). Emailed through pissed consumer, still no response.
View full review
Comment
Helpful
Eshaan Gli
map-marker Newcastle Upon Tyne, England
#4277823 
Report Review
Reply as Company

Very bad product

Had this product used it twice Constantly jamming paper No support Constantly leaking ink Not has single
View full review

User's recommendation: Never buy rubbish total rubbish

Comment
Helpful
Anonymous
map-marker Colorado Springs, Colorado
#4183547 
Report Review
Reply as Company

Customer service/sales literally have no idea about anything you ask.

1.0
Just ordering a new printer and some accessories (that I had to look through third party websites to find and practically interrogate an Epson "tech support" specialist until they had to put me on hold for an hour to ask someone else) They basically just keep redirecting you to different departments in a circle or random distributor companies that can't actually help you until you give up. Not a single one of the 7 representatives across 3 departments was able to answer a single question. I even tested one near the end with a spec that's on their website, and they spent 30 minutes saying "I'm sorry about your problem sir" (what problem?) before trying to transfer me again.
View full review

User's recommendation: dont expect any help; they're all just placeholders and have no knowledge or training on their products.

Comment
Helpful
Anonymous
map-marker Lafayette, Louisiana
#4182952 
Report Review
Reply as Company

Can't get information about a printer

1.0
I search scanning on Epson and the write ups all say you can scan to a usb stick. However, I also saw that the 3850 and 4850 Eco Tanks cannot scan TO a USB Stick only to a computer that you connect by cable. There is no number for customer support - the one listed everywhere has been disconnected and customer chat is only for people who have already purchased a product. The question won't go through without a model number AND the serial number on your product.
View full review
Comment
Helpful
Phoenix R Zst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Auburn, Washington
#3737922 
Report Review
Reply as Company

Defective printer and horrible customer service experience

1.5
Epson - Defective printer and horrible customer service experience
Epson - Defective printer and horrible customer service experience
Epson - Defective printer and horrible customer service experience
Epson - Defective printer and horrible customer service experience
Epson - Defective printer and horrible customer service experience
Epson - Defective printer and horrible customer service experience
They sent me a defective printer and refuse to do anything about it. The printer stains my photos with red tint which happens in random spots, inconsistently and theres no single setting that Ive tried that fixes the problem. Customer service has been unhelpful, and not corresponding after telling me that theyll call or email me. This is simply unacceptable.
View full review
Loss:
$5000

Preferred solution: Let the company propose a solution

User's recommendation: Do not choose epson for any reason.

Comment
Helpful
John C Ewq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Leland, North Carolina
#4198469 
Report Review
Reply as Company

Epson shut printer down

Will not except other ink any more bbq!!!okkjojkjj Judah fhhh u yttyuuyygguuhghjhgghhgfhhgguhgjhgggggy
View full review

User's recommendation: Don’t buy

Comment
Helpful
Jamie L Jek

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#4020201 
Report Review
Reply as Company

Firmware fail and poor customer service

1.5