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1.3
Details
Excuse the long read, but......When I first used this thing, I noticed right away that each time you print something, the "buy epson ink" page popped up right away. When I needed my first new cartridge, I thought their ink was WAY overpriced. So I used generic, and...
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1 comment
h.kitchener
#1461070

I learned the hard way to never update firmware on printers for the very reason you describe. If your printer will handle generic cartridges, remember the old saying "if it ai...

Review
#1230484 Review #1230484 is a subjective opinion of poster.
Reason of review
ink rip off
Loss
$200
Preferred solution
go out of business
Tags
  • Epson 430
Hello, my name is Mike, I live in Salem Oregon. I received a pop up Epson Software Updater and I selected the Firmware Update. My end result is exactly the same as the above comment. I will never buy another Epson printer again. The idea that Epson intentionally put...
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5 comments
Anonymous
#1611286

I bought an Epson 4720 and paid around $700.00 for what was supposed to be a high end photo, scanner, printer. NEVER AGAIN WILL I BUY ANY EPSON PRINTER! This printer was beyon...

Review
#1224029 Review #1224029 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90
Preferred solution
Full refund
1.0
Details
I will NEVER buy another product from EPSON and am sharing my issues with everyone I know and on social media. I have the same exact issue as everyone else here has been writing about. Running an update that only served to force me to use THEIR ink should absolutely be...
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2 comments
Anonymous
#1522430

This firmware can be backed out to the previous version. Look it up.

Review
#1223473 Review #1223473 is a subjective opinion of poster.
Pros
  • Prinkter worked until the update that sabotaged it
  • Printer worked until they sabotaged it with an update
Cons
  • Epson preditory tactics used on customers
Reason of review
Secret upate to force only thier ink
Loss
$150
Preferred solution
Full refund
Tags
  • Epson Lawsuit
1.9
Details
Recently, my printer continually had messages telling me to download a software "update". I finally did that. After the download, the printer stopped working altogether, with a messaage "Ink cartridge is not recognized". Curiously, 2 were recognized and 3 were not....
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1 comment
Anonymous
#1454050

Same thing just happened to me worked fine until update

Review
#1220419 Review #1220419 is a subjective opinion of poster.
Cons
  • Company policy-- lack of fair trade practices
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
decided to try the xp-434 on a friend's recommendation. i bought it at walmart. great all around printer, i loved it. epson's latest firmware update has turned it into a paperweight. I'm not paying that exorbitant *** price for their ink! there's a work around, you're...
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Review
#1216994 Review #1216994 is a subjective opinion of poster.

Epson in Plainfield, Indiana - New update can not use printer cartridges

2.0
Details
I have a small business. Like everyone else I can not print after latest "update". I have 3 printer cartridges. Epson should reimburse me for the cost of these. This is illegal as Epson should be fully aware. Ill be looking for my receipt tomorrow and box.......
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Review
#1216479 Review #1216479 is a subjective opinion of poster.
Reason of review
Damaged or defective

Epson - Printer stop working

1.1
Details
When I bought other ink cartridges for my Epson Workforce 2760, my printer stop working after the company said I need to update my printer, from that point forward my printer had not worked, I WANT A FULL REFUND FOR THIS PRINTER NOW!!!!!!
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Review
#1215589 Review #1215589 is a subjective opinion of poster.
Reason of review
Bad quality
*** DO NOT UPDATE FIRMWARE - EVER! *** Had an Epson XP-830 for about a year, and loved it. Print quality was great, and I use the scanner almost daily for work. Firmware update on 3/19/2018 has turned my $200 printer into a paperweight. I can't even scan documents! I...
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2 comments
Anonymous
#1636676

Amen to that, I have the same problem. My XP-830 worked fine until firmware update. The US Supreme Court ruled that OEM Cartridges must be allowed, yet Epson was able to rende...

Review
#1214342 Review #1214342 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.0
Details
So I just updated my software/firmware and now I can't use my printer because I opted to purchase off brand, completely compatible ink cartridges that I have been using for the past 3 months. Now all the sudden I need to replace ALL my cartridges with "genuine Epson"...
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Review
#1213881 Review #1213881 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$150
Preferred solution
Let the company propose a solution
2.4
Details
Froze working printer with working cartridges with no warning to consumer of recycled oem cartridges will not work after having to to do firmware update that I had to do, as communication error stated firmware update necessary for printer to work... No where is it...
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Review
#1212212 Review #1212212 is a subjective opinion of poster.
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$48
Preferred solution
Price reduction