Epson Reviews

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EPSON OR REPAIR SHOPS DONT FIX THEIR PRINTERS

EPSON OR REPAIR SHOPS DONT FIX THEIR PRINTERS
My epson workforce suddenly stopped working. it was great before and out of the one year warranty. I was quite willing to pay a store or Epson to fix it. Epson support was non existent except for one RUDE CLERK. Repair stores REFUSED to fix Epson. I asked repair stores what should I do in the future ? They all said BUY AN HP so I did!!! To heck with EPOANF THEIR RUDE/LOUSY/NON EXISTENT customer service!!!

User's recommendation: BuY HP, NOT EPSON.

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ID
#2468486 Review #2468486 is a subjective opinion of poster.
Pros
  • Thought it was a good printer
Cons
  • Service delivery is the worst
Preferred solution
Deliver product or service ordered

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Worst customer service ever

Spent $400+ on an ET 3710 printer that cannot print nor scan and when you ask Epson support for help they tell you that you're not on the same network. No *** sherlock! So why don't you just tell me how I can get both my laptop and printer on the same network? They then end up giving you ambiguous troubleshooting steps which do not help at all. Then they tell you to call customer service for real time assistance but the number they give you doesn't dial through. There is nobody on the receiving end of the dialed number. I will NEVER EVER buy an EPSON printer in my life. I was better of buying a $50 hp printer. At least it would be made in America and work as intended.

User's recommendation: Don't buy an EPSON printer!!!!! Avoid at all costs!

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ID
#2459401 Review #2459401 is a subjective opinion of poster.
Cons
  • Lack of customer service support
  • Service is terrible along with customer service
  • Company ignores complaints refuses to refund
Loss
$400
Preferred solution
Full refund
Label Printer lasted 220,000 labels then the print head died. Guess what that's not the first time the printer became unusable. After a single years worth of use it died and had to sent to america for repairs. Moving forward there is no replacement printhead service so...
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ID
#2449224 Review #2449224 is a subjective opinion of poster.
Location
Wellington, North Island
Cons
  • No way to get basic technical help
  • Clogged ink head
  • Poor technical support
Loss
$14
New Reviewer

Ignored by Epson

Update by user Apr 06, 2021

Epson made NO ATTEMPT to resolve my issue or to contact me(preferably vie email). They're ignoring me.

I want to make sure that consumers are aware of what a shoddy company Epson is. They refuse to acknowledge, help or even refund consumers for extra expenses spent to fix product.

To all consumers DO NOT BUY EPSON PRODUCTS. You will not hear from EPSON for they could careless.

Original review posted by user Mar 07, 2021
I wrote a complaint regarding an Epson xp 440 copier. The company has ignored my complaints therefore letting me know that they do not care about consumers buying their faulty products. Poor customer service that refuse to help cannot comprehend email complaints keep sending the same worthless emails over and over again. Spent a lot of money to fix problem so I got fed up and threw that worthless copier in the trash, wasted over $500 in cartridges plus other expenses taking it to professionals. I bought a laser printer and it's the best(not an Epson) When I was at the store I warned other customers not to buy any Epson products unless they want to waste time dealing with *** at customer service. So Epson has decided not to correct this matter and have ignored my complaints.

User's recommendation: DO NOT BUY EPSON PRODUCTS YOU'LL BE SORRY.

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ID
#2447466 Review #2447466 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Company ignores complaints refuses to refund money spent
  • Products does not work after several uses
Loss
$1200
Preferred solution
Full refund
New Reviewer

Customer Service is ridiculous

Called to give feedback about your product. The rep hung up on me. I was not being rude nor was I angry. Reaching someone in your phone tree is impossible and extremely annoying. Not great customer service, not even close. I won't purchase another Epson product as your company forces me to purchase color ink even when printing in black and white, which black has its own ink cartridge and your software is intrusive. What started out as a customer wanting to provide your company feedback so it can better serve its customers has become a frustrating experience and does not make your company look good. Won't be a return customer nor will I suggest anyone purchase your products. It's truly a shame. This experience has totally swayed my opinion of Epson.

User's recommendation: Choose a different company.

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ID
#2445415 Review #2445415 is a subjective opinion of poster.
Location
Rockford, Illinois
Preferred solution
Apology
New Reviewer

Sheet feeder won't work with more than one page, jams too easily, buttons on front don't work well, buttons/window too small

Multiple issues with this ET-3760: not sure what the different buttons on the front are to do, the ? help button takes you to a very small screen and the down arrow doesn't move, feeder too fussy, paper jams too easily, etc. Worse printer I've ever used, and I've worked in offices for a career.Do no

User's recommendation: Do not waste your money on this printer.

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ID
#2445377 Review #2445377 is a subjective opinion of poster.
Preferred solution
Full refund

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New Reviewer

No help

I changed ink cartridge black 720. It keeps saying replace cartridge. I did. It wont let me print. I have tried over and over. Keeps flashing blue light. I went through all the steps

User's recommendation: Don’t buy epson printer.

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ID
#2434307 Review #2434307 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$40
Preferred solution
Let the company propose a solution
I bought a WF-3720 Epson Printer and since the beginning this printer has never worked. I called support and they waste ink and paper to fix what was wrong. Next time I needed the printer there was some wrong. After 6 months Epson toke back my printer and sent me a...
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ID
#2433861 Review #2433861 is a subjective opinion of poster.
Location
Round Lake, Illinois

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EPSON WORKFORCE PRINTERS CANT BE REPAIRED
My Epson Workforce 7710 suddenly stopped working. I called a number of shops around me and all stores said "they did not fix Epson printers". The printer error message said to contact Epson. I got several automatically generated emails that kept telling me to turn the...
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ID
#2417284 Review #2417284 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Tell people how bad you are

Can't find any details on their recycling old ink cartridges. For an international company one would think that they are more in tune with the current times. They don't have a free recycling program for their ink cartridges just for equipment. You would think with the money they make, they could at least do this as a favor for their customers and environment. Seems like only money motivates these folk. Their printers don't work well - don't even bother.
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ID
#2416724 Review #2416724 is a subjective opinion of poster.
Location
Brooklyn, New York

Some problem

ClappingPrinter is making to much like something is jam I cannot write to 860377****02082 8****704760**** 860377****02082
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ID
#2414851 Review #2414851 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Preferred solution
Let the company propose a solution

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New Reviewer

NO ONE WILL REPAIR AN EPSON PRINTER, INCLUDING EPSON!!!

I have had my Epson Workforce Printer for 3 years.past the Warrany period. I have to admit it is GREAT when working. It just stopped all of a sudden and told me to contact Epson. Epson dont even answer their phones, nor do they reply to emails!!!! I called several printer repair shops and all sale THEY WONT TOUCH AN EPSON!. Im a small business owner.Am I supposed to wait. I asked a repair shop what to buy so this does NOT happen again? They said hands down BUY AN HP! Thats exactly what Im going to do if I dont hear from Epson in a day or two!!!!!

User's recommendation: DONT EXPECT SERVICE ON EOSON PRINTERS.

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ID
#2412380 Review #2412380 is a subjective opinion of poster.
Service
Epson Printer Repair
Pros
  • Nice product
Cons
  • No epson email or phone response
  • Does not print
  • Does not want to print
Preferred solution
Let the company propose a solution

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New Reviewer

Error 100016 and error 000031

Printer stopped. Error messages 100016 and 0000031. The printer sai to contact epson Please advise ASAP Hugh Scott Proctor 702 826 **** Hsplv@***.com Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxccxxcxxccccccccc

User's recommendation: Gggggggghhhhhhhhhhhhhhhhhjjjjjjjjjjjjjjjjjjjjjkjhgggfffffff.

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ID
#2411000 Review #2411000 is a subjective opinion of poster.
Pros
  • Prints nicely when it works
  • Good printer easy to use
Cons
  • Limited customer support
Preferred solution
Let the company propose a solution
New Reviewer

Poor Service

I received 2 black cartridges - both were defected as they did not work in my printer. 4 emails and 1hour on the phone with 3 different people and I was told they could not be returned or replace or credit to my account.

User's recommendation: Dont order from Epson America online.

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ID
#2408422 Review #2408422 is a subjective opinion of poster.
Location
Leonardo, New Jersey
Loss
$26
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

*** printers

Original review updated by user Feb 04, 2021
I have contacted Epson regarding that their XP-440 printer is not working, Will not print and keeps reading empty cartridges I have done trouble shooting even took it to professionals and even they can't figure out the problem. Epson customer service obviously can't comprehend reading in English. They refuse to help. Buyers beware do not buy anything from Epson. I read some reviews regarding Epson printers and they were not good same issues I've been having. DON'T BUY EPSON PRODUCTS. If u do you're wasting $$$. Wasted about $500 (a low estimate) on cartridge replacements, took to pros to look & unnecessary cleaning and they couldn't get it to print either. DOUBTFUL company will resolve. *** product & customer service. It may be a Japanese product but it's made in Thailand nuff said.

User's recommendation: Don't buy Epson products.

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ID
#2407393 Review #2407393 is a subjective opinion of poster.
Cons
  • Made in thailand nuff said
  • Company refuses to help or solve issues with products
  • Lack of customer service support
Loss
$500
Preferred solution
Let the company propose a solution