Epson
Reviews and Complaints
Reviews Chart
$390K
CLAIMED LOSSES
400
TOTAL REVIEWS
45K
PAGE VIEWS
5
ISSUES RESOLVED
Printer issues
Prints are not clear. Coming lines on the printed pages.
User's recommendation: Customer service support is poor.
ID
Loss
$150
Preferred solution
Let the company propose a solution
My prainter keep turn off
I am having problems with my prainter it keep turn off I never setting like that so please help me
ID
Product
Epson Printer
Sirvice
Mera printer liye hue a 6 Mahina hua hai aur ismein paper ka jo print Nikal Raha hai vah lining type Nikal Raha hai kripya samasya ka solve Karen
ID
Preferred solution
Surviving
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
I bought a wf3720 printer and since Ive had it Ive had problems with black ink not being recognized and the carrier does not go to where it needs to be to take ink out. I may get it to work but not for long and Im without a printer for long periods of time when I have...
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ID
Product
Epson Wf3720 Printer
Cons
- Issues with ink and carrier printer no good
Loss
$150
Preferred solution
Full refund
Epson Printer L3060
Stay away from buying this *** printer. Printing quality is non extremely poor. Ink seem not to impress on the page. Brand new, we had this machine for 4 months. Struggling with wifi connection. Utter , utter dissapointment
ID
Location
Hermanus, Western Cape
Loss
$300
Preferred solution
Full refund
No response from anyone
No body bothered to respond back on my concern . Work done with advance payment , delayed and not done as per standard. Payment made but not satisfied . Very Bad experience !
User's recommendation: Don’t waste your money.
ID
Product
Epson Printer
Pros
- Decent printers
Cons
- Quality
Preferred solution
Let the company propose a solution
Broken printer
Utter unadulterated *** Bought expensive printer (WF-2860). The first time I bought new cartridges, blank pages. Printer out of warranty. Customer service no help. Bye.
User's recommendation: Seriously, do not buy this ***.
ID
Loss
$130
Preferred solution
Full refund
Prontet
Update by user Aug 15, 2020
Issue still has been resolved. Called customer service and they transferred abroad and rep told me to wait 45 days.
Unacceptable policy.
I want a refund or exchange ! Working fir home and losing money
Original review posted by user Aug 15, 2020
DPrinter prints with horizontal lines across User's recommendation: Epson customer service isn’t not helpful and I need a refund or an exchange.
ID
Pros
- Cost
Loss
$400
Preferred solution
Full refund
Printer error
EPSON L3110 says ink pad at the end of its service life. Please contact Epson support. But ink is good level
ID
Location
Ponda, Goa
Preferred solution
Printer error
Bought an costly portable printer only to be told 3 weeks later I must buy 'Maintenance Box"
So I am back in college at the age of 58. I can't recall everything so I sacrificed and bought a portable printer to print stuff I need. The Epson WF110 was very costly but I was happy to have it. After two weeks and 21 printed pages, I need to buy a "Maintenance box!" I just started working after four months and had to find another 300 dollars to buy an HP which is working fine. Folks do not buy Epson products unless you have money to just give them, they are awful.
User's recommendation: NEVER BUY EPSON.
ID
Pros
- Prints nicely when it works
Cons
- Only works for a short while
- Works for only a short while
Loss
$300
Preferred solution
Let the company propose a solution
They are rude, trash, and beyond useless.
My company is heavily into editing, and we print labels for DVDs to send to various companies (of the videos we edit, of course). I called with a technical issue, which I was given a number by an automated system to call, then the phone hung up. Cool. Then, I call the number I was given, only to b re-routed 5 DIFFERENT TIMES, and given DIFFERENT phone numbers to call different departments that could "better help my issue". All the reps didn't even really care when I said I've been through this before, they were slightly rude, and kept saying "I'm going to transfer you to our specialist department", but it would be the same cycle. None of them know what they're doing. This is a complete trash company, and they should not still be in business. I hope their CEO looks at all of these and takes some notes. Revamp your company. Get brand-new employees. Re-train everyone. Good God. DO. NOT. BUY. THEIR. PRODUCTS. NOR. TRY TO. CALL. WITH. AN. ISSUE.
User's recommendation: Do NOT purchase any more products from this garbage company.
ID
Location
Fort Myers, Florida
Cons
- Useless customer service representatives
- Customer service reps have no clue what they are doing
- Rude customer service
Complaint
Dear all epson staff I launched the Complaint of Epson Printer on July 29. The complaint number is 772****. I have not received any response from you. Every time a complaint is launched, the same customer has to be called. Because your service is 3rd class
ID
Preferred solution
service 3rd class
Printer not printing
New fresh Printer not Any printing Only blank page
ID
Printer set up problem
1 Can not recognize the 2 ink cartridges. The cartridges were purchase from Epson. 2 there is orange light under status. 3 I dont have the instruction manual. The printer was purchased at Costco. I would like to take the printer somewhere close by to get to look at it without having to pay for it. Can you help me on this. I live in Orem Utah. I have a project that needs to be done in a week. Please be kind enough to help me. Thank you. Stay safe.
ID
Preferred solution
Let the company propose a solution
2.5 year old 5040ub not working
The situation has been addressed by Epson. I am simply waiting for a replacement and to return the defective.
ID
Location
Indianapolis, Indiana
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