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Epson - Very Very Very Very bad coustomer service

2.5
Details
They are very arrogant and lazy, they do not listen to the problem and tell that they will send some one to help in 2 DAYS. And the ended up coming after 7 DAYS
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1 comment
Lala
#1766255

I have experienced the same customer no service. Greg Powers TVHost WSKI-Tv 17

ID
#1682320 Review #1682320 is a subjective opinion of poster.
Service
Epson Customer Care
Pros
  • Past printer
Cons
  • Customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Epson - DISAPOINTED

1.0
Details
Hi i have the Epson wf-4740 I gave it the appointed update and now it will not recognize my ink cartridges from other not Epson, find this a little disturbing, was not oriented when I bought the printer. this is not called profesional, really disapointed with Epson.
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ID
#1681794 Review #1681794 is a subjective opinion of poster.
Location
Las Piedras, Las Piedras
Product
Epson Pro Wf-4740 Printer
1.0
Details
I have used HP all in one printer for years, and after looking at different reviews, I decided to purchase this Epson unit,,,BIG MISTAKE!!!! If I could have one wish right now, is that EPSON would take this unit back,,HORRIBLE. #1. Cannot receive faxes, had to have the...
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1 comment
Anonymous
#1762710

I too am a former EPSON printer owner! While we were on vacation for 6 weeks, the newly installed and highly expensive EPSON ink cartridges dried out (we live in arid Arizona).

We purchased after market cartridges for less than 1/2 the price. We printed a half dozen sheets before my husband updated the firmware as recommended by EPSON. You know the results! "Cartridges not recognized"!!!

After doing everything to "trick" the printer into accepting the cartridges, I found PissedOff. Yes! I too am pissed off! We thought about using the Epson printer as an anchor for our boat, but decided to return it to Costco (per the recommendation of one of the employees) and explain our disappointment and why (firmware).

It would be my hope that Costco reconsider their stocking Epson products if enough people complain and return their trash printers. Hit Epson in the pockets!

ID
#1681647 Review #1681647 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
1.0
Details
Dear Mr Kratzberg (CEO), You got me. As a fairly loyal Epson printer customer, I fell for your latest firmware update that promised to improve my security. I wasn’t quite expecting that the security in question was that of your highly coveted ink revenue. I now own a...
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ID
#1680910 Review #1680910 is a subjective opinion of poster.

Epson - Print Cartridges No Longer Working

1.6
Details
I just read that there is a class-action suit regarding your latest firmware update. Here's the downside to your stupid decision that limited printer cartridges to EPSON alone... You'll pay dearly in settling your lawsuit, plus, nobody is going to buy your printers and cartridges anymore. I have four printers that are going straight in the garbage tomorrow. Time to visit Costco and Sams Club and buy ANYTHING but Epson. Dumb decision. Whose idea was that?
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ID
#1680210 Review #1680210 is a subjective opinion of poster.
Location
Granite Bay, California
Product
Epson Printer

Epsons raw greed

1.0
Details
Purchased an Epson printer and because they changed the game I can no longer use it unless I buy overpriced Epson ink. They updated the firmware without telling me about the change. Raw greed.
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ID
#1680009 Review #1680009 is a subjective opinion of poster.
Location
Columbia, Pennsylvania
Product
Epson Wf-3720 Printer

Epson - Firmware update required me to buy a new printer

1.0
Details
Used the recent firmware update and can no longer use my less expensive printer cartridges. This is a new low, will never again purchase Epson products.
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ID
#1678116 Review #1678116 is a subjective opinion of poster.
Product
Epson Wf-3720 Printer
Cons
  • Keep popping up with error code at ink change
Reason of review
Warranty issue
Loss
$150
Preferred solution
Full refund
1.0
Details
I'm going to throw my printers in the garbage and buy from another brand. with the new update, there is an error message saying that the printer doesn't recognize the ink and now my print quality has gone down. it is evident that is done on purpose and with malicious...
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1 comment
Lou
#1756902

https://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ This site has a solution that worked for my XP-330

ID
#1670677 Review #1670677 is a subjective opinion of poster.
Product
Epson Wf-7620 Printer
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution

Epson - Expensive paperweight

1.7
Details
After a firmware update the printer no longer recognizes the ink cartridges it was printing from. Not replacing the expensive ink cartridges. Cheaper to buy a better printer, the first day a pin holding the paper for the sheet feeder was broken. I should have returned it then.
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1 comment
Anonymous
#1839420

Same problem after last firmware update. All new ink cartridges and still barely prints a few lines on the paper.

Ran all the troubleshooting.

Check nozzles, align head, clean nozzle, etc. JUNK!!

ID
#1664621 Review #1664621 is a subjective opinion of poster.
Product
Epson Xp-446 Printer
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund

Epson - Malicious firmware no better than adware or spyware.

I am so disgusted with Epson right now. I purchased my Epson 446 printer. I purchased my ink. In no way should Epson be able to lock up my printer because I choose to use re-purposed ink cartridges. I bought this printer because I am a Girl Scout Leader/Volunteer who wears many hats. I need a printer that will hold up. I also need a printer for some small home jobs too. I was in the middle of a print job and locked up because I decided to run the firmware update and now it will not recognize my ink. I wasted money buying this printer because now I cannot do anything with it. I just purchased $50+ in ink. I will not be forced to use Epson ink. I will go buy a new printer, and I will never recommend or buy another Epson product.
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ID
#1653562 Review #1653562 is a subjective opinion of poster.
Location
Oil City, Pennsylvania
Reason of review
Firmware-Spyware
Loss
$150
Preferred solution
Let the company propose a solution

Epson - Bricking cheaper ink

1.7
Details
sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
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ID
#1653289 Review #1653289 is a subjective opinion of poster.
Pros
  • Prinkter worked until the update that sabotaged it
  • Product before they changed it
Cons
  • Ethics of the company
  • Bad policy on ink
  • Dishonest company
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed...
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ID
#1652454 Review #1652454 is a subjective opinion of poster.
Pros
  • Ink less expensive
Cons
  • Yet states they use fed ex
  • Uses us post office for delivery which is usually a lost item
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Deliver product or service ordered

Epson - UPDATE

1.0
Details
The last update disabled my printer because they want me to by their ink! I refuse. I'll never buy another EPSON!!!
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ID
#1648093 Review #1648093 is a subjective opinion of poster.
Location
Deland, Florida
1.7
Details
DO NOT UPDATE YOUR FIRMWARE. I wish I had seen this warning before I did it earlier today. I was a Canon faithful for a long time, but when my Canon died, I got a great deal on an Epson. I used it for quite a few months, always getting the cheaper ink and using it with...
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ID
#1647522 Review #1647522 is a subjective opinion of poster.
Reason of review
No Warning on Issues
Loss
$100000
Preferred solution
Full refund

Epson 4105 slow, ink guzzler

1.0
Details
Brand new printer. I used up the included ink so replace it with new cartridges. It's going to lock me out now because the magenta which I replaced yesterday is showing that it's going empty!!! I printed about 5 pages! I've had an Epson xp830 which I could use for at least one month with the amount of printing I do!! The new black ink cartridge cost $43! I promised myself I would not buy another epson but it was an emergency buy for business in a small town with limited options. Wrong!! I should have gone back to a Canon printer which I've had in the past!!! This is extremely a slow, cheap plastic expensive to operate unit! I will never purchase an epson again!
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ID
#1645417 Review #1645417 is a subjective opinion of poster.
Cons
  • Cost of ink
  • Ink guzzler
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund