Epson Reviews and Complaints | Rating: 2/5 @ PissedConsumer Page 5

Wayde F

Not happy with customer support

Oct 21, 2020

2.3

I have had a Epson ET 7700 eco-tank printer for more than a year. I havent even ran the first set of ink through it. Ive been on the phone with Epson a few times. Says its Hardware failure. They dont want to do anything for me other than give me a discount on a new one. I have a $500 printer thats no good

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Loss:

$500

Cons:

Customer service

Preferred solution: Fix it

User's recommendation: Don’t buy Epson horrible customer support

Stephanie L Dbo

They say it has ink and it doesnt

Oct 08, 2020

1.8

Epson - They say it has ink and it doesnt

My printer is a ink well. My inkwell's are empty and it won't take more ink it spills everywhere. I called and was told to send pictures and I did...I never received a call back..so I called 36 hours later and was told I refused help soy case was closed after arguing with three people long enough I left the house went got both .y children from school and was back... Karen called corporate and told them I refused help so they told her not to help me after .ore arguing I was passed to senior technician John who said I took bad pictures and that my Inkwells are full. I asked him where he saw ink and also asked for his I'd number so when my printer completely quit he would be held responsible he refused and told me that the ink is full and I didn't know what I was doing because I didn't take good pictures....so I have a 400 printer that they refuse to help me with. That won't take Ink.....it will dry up and be done

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Pros:

Ease of use and print quality
Ink less expensive
Easy to load the ink

Cons:

Service is terrible along with customer service
Defective ink cartridge

Preferred solution: Replace my printer as it is not recognizing it's empty. If not resolved I loose 400

User's recommendation: Avoid customer service

1 comment

Oct 08, 2020 PissedConsumer1934293 #1934293

Would file a complaint withtbe better business bureau would also contact there corporate office r

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Anonymous

PissedConsumer2196025

Vermilion, Ohio

Downloaded an Epson update, changed printing for anything saved as photo, the paper is not glossy stock, you can override this but eats up lots of ink and slow or slower, customer service Not listenin

Sep 28, 2020

1.5

Epson service or lack of service, after downloaded upgrade Not I can not print - everything in picture format will not print because paper is set to standard, total program goes back to windows printing anything saved as photo, even notes are considered as Windows Live Photo Gallery Program probably on computer No Help by phone, could have fixed this if person so called support listened. Off shore by accent, in a hurry, Did not want to know the problem

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User's recommendation: Avoid

Marianne B Ljc

Pathetic service

Aug 31, 2020

2.0

I bought a sublimation printer, now they dont want to repair it because i used sublimation ink. Duhhhhhh, it is a sublimation printer. Your staff sold me this printer.

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Loss:

$2000

Pros:

Printing

Cons:

Printing

Preferred solution: Full refund

Tanusree D Ykd

Printer issues

Aug 26, 2020

2.3

Prints are not clear. Coming lines on the printed pages.

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Loss:

$150

Preferred solution: Let the company propose a solution

User's recommendation: Customer service support is poor

Angels O

Prontet

Aug 15, 2020

1.6

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Epson Reviews

Not happy with customer support

They say it has ink and it doesnt

Downloaded an Epson update, changed printing for anything saved as photo, the paper is not glossy stock, you can override this but eats up lots of ink and slow or slower, customer service Not listenin

Pathetic service

Printer issues

Prontet