Anonymous
map-marker Oakland, California
#4512647 
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Terrible product

1.0
Every time I buy a certified epson ink cartridge, I put it on and it shows low ink. This happens all the time. The last black ink ran about 10 copies before I had to change it again. Epson used to be a great printer. It really is bad. I had a head plug up, if all the cartridges aren't full it prints *** which is most of the time. Do not buy!
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Dorothy B See

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 Verified Reviewer | map-marker Columbia, South Carolina
#4389857 
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To get it fixed

Epson - To get it fixed
My printer is not printing it has been updated and different things checked it is fairly new , and I dont use it often. I bought it in April/May 2021. Can you help?
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Patricia T Kza

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#4360515 
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Concerning my warranty

Epson - Concerning my warranty
Epson - Concerning my warranty
I would like to talk to customer service agent not a customer sales agent. I have been trying to resolve my printer issue all day 02/10/2023. I need some help from a customer service agent. My warranty expires 02/11/2023 and the office won't be open again until Monday.
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Pros:
  • Quality product
Cons:
  • Contacting a live person

Preferred solution: Away to resolve my issues before my warranty expires.

User's recommendation: communicate often and keep good records

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Elisa O Zja

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#4492355 
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The printer buffer needs to be repaired

I cant printer nothing thank you for help I need keeping work for my business and I by one month ago
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Preferred solution: Full refund

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Aisha h Hnn

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#4406382 
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No help given only a review sent

1.0
still need help. wi-fi does not work. Will someone call me at 214-515-**** or allow me to call rather
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Preferred solution: help setting up

User's recommendation: answer phone

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Holly T Ava

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#4387351 
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After doing the last update for my Epson printer, my computer can no longer recognize my printer. I need to talk to a technical support person, but can’t get a hold of one.

1.0
After the most recent Epson update to my printer, my computer can no longer communicate with my printer. I need to talk to a person to walk me through how to get my computer and printer to communicate. I did not have this problem until the most recent update. And it failed.
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Preferred solution: Service technologist to talk to me on the phone.

User's recommendation: Customer service number that people will actually answer.

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Sandra M Ecx

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#4214210 
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It says printer error 031006

Epson - It says printer error 031006
Thats the problem I dont know, everything was fine . There is no paper jama del I need it so I could do my job
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Preferred solution: I would like to have it replaced please, need it for my job please

User's recommendation: I will recommend until I see if you guys are going to be able to help me

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Ravikumar K Fsm

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#4484774 
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PVC card installation is available by epson...

PVC card installation is available by epson instalation person , for instalation of epson L805 Printer
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Barbara W Aas
map-marker Central Islip, New York
#4423683 
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Tech support does not respond

1.0
nodomy printer stopped working I've tried everything suggested by epson online still not working unable to contact anyone for further tech support worst printer and tech support non existent!
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User's recommendation: do not purchase this printer had it less than a year and all headaches

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1 comment
#2316597

Same issue. Epson ET-4760 was flawless until I downloaded their upgrade and now it's a hopeless case. tech support still can't figure out the problem.

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Lori M Lmc

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#4308320 
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BEWARE OF EPSON'S BUSINESS PRACTICES!

1.0
I like to share my experience about Epson customer service. It's about my recent black ink cartridge purchase. The issue is the new cartridge has a grainy print quality. Customer service transferred me to technical support even though I asked for their returns department. I clearly explained to technical support the issue is with the black cartridge. That didn't matter to them. They insisted I performed a printer test for head setup and cleaning; downloaded on my printer by them. So, I did. This is where the crap started to happen. Because I performed the test, I could not get a replacement for the black ink cartridge. Then upon several attempts to call back hoping to get the returns department, I was told my printer is out of warranty by technical support. It was excuse after excuse to not refund or replace the cartridge. Upon my final call back, I get the returns department. She couldn't offer a replacement, since technical support flagged it as a printer issue. My printer worked good before replacing the black cartridge. Epson is willing to take your money and does not stand behind their guarantee. They are fraudulent in their business ways. Long and short of it, I won't be able to get those 3 hours back in my life!
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Loss:
$50
Cons:
  • Poor & unethical customer service

Preferred solution: Full refund

User's recommendation: Stay Away from Epson

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Theresa K Ame
#4352465 
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Epson WorkForce WF-2750 - NOT printing. Customer Service is a JOKE

1.9