Show reviews that mention
printer ink ink cartridges cartridges customer service printers customer service support cartridge
Filter review
  1. 135 reviews
  2. 53 reviews
  3. 29 reviews
  4. 7 reviews
  5. 4 reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just bought a $500 printer from Epson. I called their tech support for some help in using the scanner built in to the top of the unit. He couldnt wait to get me off the phone, did not solve the problem, and was just close to an *** to deal with. Ill take the printer...
View full review
Comment
Helpful 0 Not helpful 0
1 comment
Anonymous
 #1928131

Epson's service dept. is just plain lousy.

I ordered some items 4 days ago and the order is still in processing with no shipping label so not shipped yet. I requested to cancel the order over two days ago and have not received confirmation after numerous e mails and phone calls. They have put me on hold until their shipping dept. gets back to them.

They have the $177.98 visa card in pending. If I phone them most the time I get someone from other countries that I can not understand.

No more business with the Epson company for printer or supplies. Probably best to go with Canon for printers and supplies.

Reply
0 0
ID
#2161403 Review #2161403 is a subjective opinion of poster.
Location
Clearwater, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Epson - Suspected soliciting from technician for security plans
Epson - Suspected soliciting from technician for security plans
Update by user Oct 09, 2020

I checked my purchase record and found that I bought three year protection plan so I filed a claim and got over 80% of money back. I bought my printer from Walmart and they are out stock now. Other retails’s price for the same model is much higher than the price I...

View full review
Comment
Helpful 0 Not helpful 0
ID
#2160639 Review #2160639 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printer works great
Cons
  • One error code and all functions off
Preferred solution
Let company aware if my suspicion is right

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Printer problem

3.0
Details
Epson - Printer problem
Epson - Printer problem
Epson - Printer problem
Epson - Printer problem
I called Epson because after printer did update it did not recognize any ink cartridge original or generic. I spend an hour and a half with them, and all the wanted to know was about the inks. After so long of speaking emails and pics their answer was send us more pics. Epson time is money and people don't have time to keep repeating themselves. It's less of a headache to simply by another printer then to deal with your tech support they sound like broken records.

User's recommendation: buy canon.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2158745 Review #2158745 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Nice product
Cons
  • Can not use printer after update
Loss
$130
Preferred solution
Let the company propose a solution

Complaint of Epson Printer L-150

1.0
Details
Dear Sir, This letter is in reference to my purchase of an Epson Printer L-130, which was purchased 13th October 2018, from Silicon computers, Vasco Goa. When I decided to buy the printer for my office, I chose EPSON based on its values &; promises & the high standard of their products. But I am very sorry to say, I had a very bitter experience because of its performance, as the printers head got spoiled in just 1.5 years. The dealer is asking for Rs. 5000 to replace it. I just wonder was this printer just worth giving me a life of 1.5 years? When we buy a product from a renowned company like Epson, we expect a certain life cycle for the product. If it was a small issue, I could understand, but the printer head getting spoilt & not lasting even for 2 years and a small enterprise like us have to reinvest not less than Rs. 5000 for the repairs is a total not only a financial loss for my company but it talks about the failure of your company in terms of not reaching the expectation of your client & losing the confidence & trust in your product. it shows that you make the product only to make profits & not to serve people. As a customer any product I buy, I expect a certain quality, means the product should be satisfactory in look and finish, it should be free from small faults, it should last for a reasonable time, be safe to use & do everything they are commonly used for. I am not looking for the correspondence but for some action, if you want to change some opinion& have a good word for the company for any future customers or contacts. In the interest of fair play and in keeping a future customer satisfied, I hope there will be no further delays in resolving this problem.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2157630 Review #2157630 is a subjective opinion of poster.
Location
Nagpur, Maharashtra
Product
Epson L130 Printer

Zero customer support

Can't get a hold of epson on my new printer for my shop, then I get routed to this site? Great name for a pr company. Would never go with Epson again, nor ANY company that would resource a company called "Pissed Consumer." Means most people dealing with them must get angry
View full review
Comment
Helpful 0 Not helpful 0
ID
#2153038 Review #2153038 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

New printer not working

1.0
Details
What an absolute disgrace of a company. Have spent the last 3 hours of my day trying to communicate with someone to help set-up my five new printers. As a result, they are in the garbage and their Epson ecotank competitors will be delivered Tuesday. And the final affront is to deal with a customer service company called "pissed consumer" can only mean the majority of people who purchase this product are as unhappy as I am. Last epson I'll ever buy.

User's recommendation: NEVER BUY EPSON.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2152996 Review #2152996 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

1.0
Details
Epson - VERY INCONVENIENT
Wtf is this My package should've been an Epson Expression xp-970 Printer not printer ink. Today is Friday and I have no Idea what their employees sent to My house .I PAID EXTRA MONEY to expedite shipping so the printer would arrive by saturday. I also stayed home a...
View full review
Comment
Helpful 0 Not helpful 0
ID
#2152894 Review #2152894 is a subjective opinion of poster.
Product
Epson Printer
Loss
$640
Preferred solution
Price reduction

Sublimation ink

I bought the eco tank 3760. I want to use it with sublimation ink. Does this void the warranty?
View full review
Comment
Helpful 0 Not helpful 0
ID
#2152702 Review #2152702 is a subjective opinion of poster.
Location
Fort Myers, Florida

Ink not working properly

3.8
Details
Colour print is not working
View full review
Comment
Helpful 0 Not helpful 0
ID
#2149988 Review #2149988 is a subjective opinion of poster.
Location
Almasguda, Telangana
Product
Epson L380 Printer

My Epson l 3110 printer glass is broken

Ink is used to high
View full review
Comment
Helpful 0 Not helpful 0
ID
#2147780 Review #2147780 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pathetic service

2.0
Details
I bought a sublimation printer, now they dont want to repair it because i used sublimation ink. Duhhhhhh, it is a sublimation printer. Your staff sold me this printer.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2144189 Review #2144189 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printing
Cons
  • Printing
Loss
$2000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tech Support=Useless

The tech support human: 1) Seemed clueless 2) Dropped the call

User's recommendation: Epson printers suck, surprise tech support does. Don't waste time you'll never get back.

View full review
Comment
Helpful 0 Not helpful 0
1 comment
Anonymous
 #1917818

Have called numerous times (3). Tech support is usually an hour wait.

When the tech comes on the line they have no idea what is going on and no issues get resolved. One tech even "accidentally" put me on hold and never came back. I have purchased a printer that will not print red and jams all the time.

DO NOT BUY AN EPSON PRINTER! The store will not reimburse me because it is under the Epson warranty.

Reply
0 0
ID
#2140462 Review #2140462 is a subjective opinion of poster.
Loss
$700
Preferred solution
Full refund

Problems with a ES-400 scanner

I installed the scanner, but it doesn't work. I called Amazon (where I bought the scanner) and I already did what they said, but doesn't work. I checked your support web page and I found that imaging device is not listed in Device manager.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2139791 Review #2139791 is a subjective opinion of poster.
Location
Arecibo, Arecibo
Preferred solution
Epson support

Epson update stops customers from using cost effective ink

1.0
Details
I give Epson an F for using a firmware update to force buyers to use their ink

User's recommendation: Give us a new update to alow is to use cost effective ink.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2138945 Review #2138945 is a subjective opinion of poster.
Location
Melbourne, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have always had fantastic service from Epson customer Service department. And I should first of all thank you and the Epson team for good service in the past. Unfortunately this afternoon at around 5pm on Thursday 27 August I spoke to a young man (I didn't take his...
View full review
Comment
Helpful 0 Not helpful 0
ID
#2138166 Review #2138166 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution