Epson Reviews and Complaints
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2
ISSUES RESOLVED
218
TOTAL REVIEWS
$230K
CLAIMED LOSSES
$2.3K
AVG LOSS
28K
PAGE VIEWS
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Cons
- Wasted valuable time
- Quality
- Product
Pros
- Printer
- To be determined
- Reasonable ink cartridge replacement
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- Latest review first
- Most helpful reviews first
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0 comments
on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I...
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Author
NiftyPoodle
Cons
- Customer service could not help me
Reason of review
firmware caused printer failure with my ink cartridges
Loss
$50
Preferred solution
Deliver product or service ordered
Resolved
0 comments
I was having Big problems with my Epson All-in-one Workforce 3620 printer. I didn't have a contract with them, but decided to try and get one or two questions answered anyway. I don't remember how I got the number I called, but I searched for a number for tech support...
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Author
CluelessLoser
Location
Torrance, California
Service
Pros
- To be determined
- Double sided scanning
- Printer
Cons
- Customer service representatives are liars
- Experience with possible fraud
- Illegal nature of their practices
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
Tags
4 comments
Everyone is right.. what the company did was unethical. If I had known that going in, I would NEVER had bought this printer. It is wrong to change the game after we have bought the product thinking we could use aftermarket ink. Luckily I have a forum to talk about the...
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Author
EnergeticCanary465
Product
Pros
- Product before they changed it
Cons
- Ethics of the company
Reason of review
Bad quality
Tags
1 comment
I purchased and Epson WF-7620 in February 2016. Within the year the printer had failed. The ink nozzles failed which left lines through my images and discolored images. I called Epson, after over 3 hours of conversation they replaced the unit with a refurbished one. I...
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Don't Buy An EPSON
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Author
OddFennecFox
Pros
- Double sided scanning
Cons
- Discourtesy
- Wasted valuable time
- Product
Reason of review
Poor customer service
Loss
$550
Preferred solution
Deliver product or service ordered
Tags
0 comments
Epson printers XP640 are rigged to also use the color ink and photo ink cartridges when you are only printed in black to deplete and scam you into paying over $50 to replace the color ink cartridges and photo cartridges that you did not use or need. Which I will not...
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Author
ElementaryServal
Location
Torrance, California
Product
Cons
- Rig printers to use ink cartridges you don t need or use rip off
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
1 comment
I'm so sick of dealing with customer service in another country, where they have no idea what they are talking about, if you can even understand them. I've always been an Epson customer, but no longer will I ever purchase a printer from them again. They use to put the...
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I agree, and think Espon sucks now because you cannot use coupons on their ink now like they used to
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Author
PissedConsumer1267535
Location
Carson, California
Product
Reason of review
Pricing issue
0 comments
Want a definition of Catch-22/ My WF-2850 clogged after two years. Because I had ink left and b/c any one product can go bad once, I got a WF-2760. After a few months, the introductory ink was low so I ordered new ink directly form Epson but before it arrived, the new...
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Author
DirefulHorse
Location
Long Beach, California
Product
Cons
- Discourtesy
- Quality discourtesy insensitivity to ada customer dishonesty
- Quality
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
0 comments
Print quality was Ok, But if one small color ink ran out, printer would not print till Cartrigage was changed, there is no default to black, Yellow ran out out midnight, needed to print a shipping label, NO WAY! and appears software is set to detect non Epson, carts,...
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Author
FlickeringMacaroniPenguin
Location
Carson, California
Product
Reason of review
operating cost and difficulties w/ printer
Preferred solution
just FYI, seriously fix ur ink thing, and low ur price, or put more ink in Carts
0 comments
Great scanner/printer/copier. Works great! DO NOT SOFTWARE UPDATE!!! Latest software cancels ability to use aftermarket ink cartridges, forcing you to use expensive Epson cartridges. I reversed my software update and deleted Epson's Software Update program. Now I get a...
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Author
PissedConsumer1252034
Product
Reason of review
locking out aftermarket ink cartridges
1 comment
I was prompted to update my firmware on my Epson XP-440, which I did, and now my printer does not recognize my aftermarket print cartridges. I have owned many Epson's over the years, but this is the last one. Do not buy EPSON!!!!! To put in OEM print cartridges it will...
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Same problem. Too many other printers out there to fool around with a low class company as Epson
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Author
LBPToo2
Product
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
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I'm so frustrated with epson. What they did was completely unethical. There is no other word for it. I now have $100 worth of ink that has gone to trash.