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Hello, my name is Mike, I live in Salem Oregon. I received a pop up Epson Software Updater and I selected the Firmware Update. My end result is exactly the same as the above comment. I will never buy another Epson printer again. The idea that Epson intentionally put...
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Anonymous
Anonymous

Me either

Anonymous
Martina

I also get received a pop-up to Software Update and I selected the Firmware Update. So Epson printers are blocked printhead. I don't know whats happening with my printer so I ...

#1224029
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I will NEVER buy another product from EPSON and am sharing my issues with everyone I know and on social media. I have the same exact issue as everyone else here has been writing about. Running an update that only served to force me to use THEIR ink should absolutely be...
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Anonymous
Guy

This firmware can be backed out to the previous version. Look it up.

UnevenMarmot
UnevenMarmot

I had the same problem, but was able to fix it.Follow the instruction on this video to undo the firmware update:https://www.youtube.com/watch?time_continue=237&v=C6wdgJODghcYo...

1.0
I liked
  • Prinkter worked until the update that sabotaged it
  • Printer worked until they sabotaged it with an update
I didn't like
  • Epson preditory tactics used on customers
#1223473
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Recently, my printer continually had messages telling me to download a software "update". I finally did that. After the download, the printer stopped working altogether, with a messaage "Ink cartridge is not recognized". Curiously, 2 were recognized and 3 were not....
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Anonymous
Steve

Same thing just happened to me worked fine until update

1.9
I didn't like
  • Company policy-- lack of fair trade practices
#1220419
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decided to try the xp-434 on a friend's recommendation. i bought it at walmart. great all around printer, i loved it. epson's latest firmware update has turned it into a paperweight. I'm not paying that exorbitant *** price for their ink! there's a work around, you're...
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#1216994
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Epson - New update can not use printer cartridges

I have a small business. Like everyone else I can not print after latest "update". I have 3 printer cartridges. Epson should reimburse me for the cost of these. This is illegal as Epson should be fully aware. Ill be looking for my receipt tomorrow and box.......
2.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1216479
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Epson - Printer stop working

When I bought other ink cartridges for my Epson Workforce 2760, my printer stop working after the company said I need to update my printer, from that point forward my printer had not worked, I WANT A FULL REFUND FOR THIS PRINTER NOW!!!!!!
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1215589
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*** DO NOT UPDATE FIRMWARE - EVER! *** Had an Epson XP-830 for about a year, and loved it. Print quality was great, and I use the scanner almost daily for work. Firmware update on 3/19/2018 has turned my $200 printer into a paperweight. I can't even scan documents! I...
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Anonymous
Chris

I own one of these EPSON paperweights too.

#1214342
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So I just updated my software/firmware and now I can't use my printer because I opted to purchase off brand, completely compatible ink cartridges that I have been using for the past 3 months. Now all the sudden I need to replace ALL my cartridges with "genuine Epson"...
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1.0
#1213881
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Froze working printer with working cartridges with no warning to consumer of recycled oem cartridges will not work after having to to do firmware update that I had to do, as communication error stated firmware update necessary for printer to work... No where is it...
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2.4
I didn't like
  • Customer support
#1212212
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When the ink cartridge runs out, and you replace with a new cartridge fit per specifications, the printer does not recognize the new cartridge. It only recognizes the initial cartridges sent with a printer. They resent 2 refurbished printers and ll had the same...
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#1211236
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