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I own an XP-830 and recently hit the firmware upgrade button for my printer by mistake. Off it went and when complete it advises me that the ink cartridges in my printer are no longer acceptable. It's no different than taking your car into the dealer to have an oil...
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Review
#1307069 Review #1307069 is a subjective opinion of poster.
Cons
  • Deceitful practices with firmware upgrade
Reason of review
deceitful practices
1.0
Details
I have never written one of these until today. This is the second time I am dealing with a defective printer from epson with an error code 031008. In order to receive another one I need to 1. Place ~$200 on hold to get another and shipped over night. 2. Ship it myself...
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Review
#1305939 Review #1305939 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Update by user Jan 11

Also please consider that yes, they could have purchased another new printer, but it would have had the same problems with the newer updates and there was no guarantee that it could have been manipulated to use the less expensive ink cartridges. Plus, they have a lot...

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Review
#1301818 Review #1301818 is a subjective opinion of poster.
Reason of review
Poor customer service
1.6
Details
I have had this printer since Sept. of 2017. Last week, it wouldn't print because I need M cartridge. I paid $20.00 for one cartridge. I put It in and then it wouldn't print because I needed bk and c cartridges. If it had stated that in the first place, I would've...
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Review
#1298527 Review #1298527 is a subjective opinion of poster.
Cons
  • Keep ask 4 ink after put new ink
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
I hadn't used my printer for a while and when I did it said I needed to replace the yellow cartridge, I did, just like I have in the past. After the installation process was complete an error code 0x97 appeared. I tried the powering down and up steps, removing the...
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Review
#1292254 Review #1292254 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Wf 3640

Epson - WF2650 is a piece of s...

Why do you have to have all colors of ink to print in black and white? Is this there way of selling more ink? I think it's a good reason to change printer brands!
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Review
#1288252 Review #1288252 is a subjective opinion of poster.
Epson sabotaged my Epson Expression Premium XP-830 with a recent firmware update. The update rendered my perfectly good non-epson ink cartridges useless. I called Epson customer service. The person I spoke with told me there is no way to roll back the firmware update;...
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2 comments
Anonymous
#1712358

they did that to me also

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Review
#1286985 Review #1286985 is a subjective opinion of poster.
Reason of review
Poor customer service
I too am a victim of the Epson Printer firmware which prevents the use of any but Epson print cartridges. This just happened 6-18-2018 regarding an Epson XP-830 purchased this past February. Apparently there is no fix and the problem is VERY widespread among Epson...
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Review
#1283837 Review #1283837 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
After updating the firmware several times on my 3 month old WF-4730 printer it seemed to do some things worse. The last firmware update would not recognize the same ink cartridges it worked great with before the update. I researched and found as of now you are unable...
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Review
#1283746 Review #1283746 is a subjective opinion of poster.
Pros
  • Product before they changed it
  • Printer
Cons
  • Printer worked with refill ink until update
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • INKJET CARTRIDGE REFILLS
  • Epson Wf Printers
  • Epson Printer
2.8
Details
on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I...
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Review
#1283481 Review #1283481 is a subjective opinion of poster.
Cons
  • Customer service could not help me
Reason of review
firmware caused printer failure with my ink cartridges
Loss
$50
Preferred solution
Deliver product or service ordered