They are rude, trash, and beyond useless.

My company is heavily into editing, and we print labels for DVDs to send to various companies (of the videos we edit, of course). I called with a technical issue, which I was given a number by an automated system to call, then the phone hung up. Cool. Then, I call the number I was given, only to b re-routed 5 DIFFERENT TIMES, and given DIFFERENT phone numbers to call different departments that could "better help my issue". All the reps didn't even really care when I said I've been through this before, they were slightly rude, and kept saying "I'm going to transfer you to our specialist department", but it would be the same cycle. None of them know what they're doing. This is a complete trash company, and they should not still be in business. I hope their CEO looks at all of these and takes some notes. Revamp your company. Get brand-new employees. Re-train everyone. Good God. DO. NOT. BUY. THEIR. PRODUCTS. NOR. TRY TO. CALL. WITH. AN. ISSUE.

User's recommendation: Do NOT purchase any more products from this garbage company.

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ID
#2097632 Review #2097632 is a subjective opinion of poster.
Location
Fort Myers, Florida
Cons
  • Customer service reps have no clue what they are doing
  • Rude customer service
  • Useless customer service representatives
New Reviewer

Printer has never worked properly; Epson never responds to help request

I have an Epson 430 Workforce printer that has turned into a giant piece of trash. It has never worked properly even when brand new out of the box. It eats ink, but the print quality is horrible -- often so light it cannot be seen/read easily. It jams if you put in any...
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ID
#2028877 Review #2028877 is a subjective opinion of poster.
Pros
  • Used to be great company
Loss
$250
Preferred solution
Let the company propose a solution

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New Reviewer

Waiting for over two months to have repaired printer

No customer service Cant help you recover the printer with the repair center, printer has only printed 1000 sheets

User's recommendation: dont buy epson.

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ID
#2009447 Review #2009447 is a subjective opinion of poster.
Pros
  • It works well till it breaks
Cons
  • Service is terrible along with customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Ink cartridge problems.

After installing Epson's "update", after market replacement cartridges no longer work. Epson forces you to replace ink cartridges with their EXPENSIVE name branded cartridges, which do not last all that long. Epson needs to send out another update to fix this cartridge replacement problem. Until it does so, this printer is NOT RECOMMENDED. Epson - make the consumer aware up front.

User's recommendation: Do your research on current status replacement cartridges.

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ID
#1866492 Review #1866492 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Horrible Network Connection

I recently purchased an Epson 2830 Series to work from home during the Coronavirus outbreak. This is by far the worst purchase I have ever made on a printer. The network seems to forget its on the network once used. I have attempted to print, scan, and copy documents...
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ID
#1839324 Review #1839324 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Cannot reach support printer is junk
  • Ink guzzler
Loss
$90
Preferred solution
Let the company propose a solution

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New Reviewer

Resolved: Puchase this Epson workfoce wf-2830 couple of months ago, always a problem, paper jam, even tho you have taken all the jam paper out. Call customer service needs help themselves, we are a business

Update by user Apr 15, 2020

I finally was able to get in contact with someone at their customer dept. Another printer was sent and it seems to working for now. I won't purchase another one of anything from their company.

Original review posted by user Mar 16, 2020
Purchase Printer a couple of months ago, always a problem, paper jam, even tho you have taken all the jam paper out. Out of paper, put paper in and still there is a problem, all the time, it's not workable for a business. Call customer service needs help themselves, we are a business.

User's recommendation: Buyer Beware. It's not business friendly! and a time waster.

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Resolved
ID
#1826381 Review #1826381 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Even customer service
  • Does not care about their products working for the consumer
  • All around problem
Preferred solution
I run a small business, need a printer that workable and not a printer that is non-workable

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Verified Reviewer
New Reviewer

Check Customer Support BEFORE. you buy an Epson!

A few days ago, I decided to buy an Epson ET-3760 printer, with the "latest technology" in terms of large ink supply. Because this printer is really a computer, it is a complex piece of gear. But the only instructions included were on a folded sheet of paper. The printer's complexity is evidenced by the 238-page manual that I found online. Although I found it there, I couldn't find one in the printer's box! I even naively called up Epson and asked for a printed manual. I offered to pay for a printed copy, but neither the sales tech nor the supervisor were able to help me out. What a travesty of customer non-service. Setting up the scanning function, for example, is not as simple as it appears. Having a manual to check would be a real help, I just couldn't believe that a so-called Japanese product would sink this low in terms of customer service. Highly disappointing. I hope the Customer Service Reps are volunteers, because if they are getting paid, then Epson is wasting their money. Life is about choices, and I choose to have a Plan B when it comes to learning technological information. Epson does not support this choice. Thanks Epson for nothing. I will remember this incident when it comes to either my next printer or another Epson product. The products may be good, but Epson America's customer non-service really sucks.
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ID
#1797118 Review #1797118 is a subjective opinion of poster.
Product
Epson Printer
Pros
  • Printer looks nice
  • Easy to load the ink
Cons
  • Lousy customer service
  • Absolutely no way to acquire a manual for my printer
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: THINK TWICE

Update by user Mar 12, 2020

It is NOT resolved --- it is a waste of time..How the *** does this damn thing close and be sent in to you..??? I can not see any way to send this back... I am going to try and see if this damn thing can be closed out now...

Update by user Mar 12, 2020

wasting my time here...this system is out in left field...

Update by user Mar 12, 2020

I still say your questions are asinine...I have a simple problem with lousy EPSON limiting and controlling the INKS I buy and use...who the *** are they to say what INK I can buy...??What other company did I look at to buy a printer from..I bought a printer from SAMS ...Who the *** needs to know if I had looked at another from someone else..?? Worthless question...Get real...Ask Questions about the the MACHINE...not about who I bought it from...ask questions about what my problem with EPSON is ...NOT what ever you ask - ALL of it was totally worthless and had NOTHING to do with my situation... I would be happy with a refund - so I could take my EPSON outside and run over with my tractor and bury it..

Update by user Mar 12, 2020

Hmmm...just thought ..IT IS MY MACHINE.. I bought it - I paid for it..Where the *** does EPSON get off restricting what damn ink I want to use in it...?!

Update by user Mar 12, 2020

What are the cons of using this company....WTF does that mean... I am talking about the friggin EPSON Company...that produced the printer I bought at SAMS..The questions asked are plain stupid.

The seller has not a damn thing to do with this situation..EPSON does....and ONLY EPSON.....

They are the *** that are controlling the inks and use of their damn machine by not allowing it to use any damn ink I want to,,,,THEY and THEY ALONE are the problem here..not the seller.... Lets get this straight...EPSON SUCKS...NOT SAMS

Update by user Mar 12, 2020

This system sucks..You are asking meaningless questions..and I get a dumb assed comment about SPECIAL crap....Fix this damn system -- or fold it up....

Original review posted by user Feb 10, 2020
Bought a new printer...EPSON Wf-2860.. Used up the crap ink supplied fast.. Replaced with refilled ink.. Darn machine would not accept the new ink. Replaced with the ink that was left from the supplied new ink. Machine would not accept them. Lost a damn day...Lost the 70 bucks I spent on the refills... EPSON sucks not allowing an owner to use whatever ink he wants to... Then there is the problem of re-inserting the factory inks..the machine will not accept the ori8ginal ink cartridges back. STINKS..Never again will I buy an EPSON...
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Resolved
ID
#1788759 Review #1788759 is a subjective opinion of poster.
Pros
  • Shit
  • Printer
Cons
  • Rig printers to use ink cartridges you don t need or use rip off
Loss
$70
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Buy a Brother

First, the older Epsons were great. But mine died. But the newer Epsons are a pain. If you don't buy a WF 4740 or better, you can't do double sided scanning. You have to scan side 1, name it, (that in itself is a pain), then scan side 2, and name it. Two different documents. They don't say squat about this on the box anywhere. You gotta buy it, set it up, use it, then hope the store will take it back. My suggestion...buy a Brother.
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ID
#1768547 Review #1768547 is a subjective opinion of poster.
Cons
  • Software
Reason of review
Work Experience or Job Application
Loss
$160
Preferred solution
Let the company propose a solution
New Reviewer

Either don't EVER accept a firmware update, or don't purchase from Epson

I'm one of the lucky ones that got completely screwed with the new firmware update. $100 worth of ink, (all 4 colors, I might add, INCL the XXL blk cartridge, all for $100), is now completely useless to me. I bought your printer Epson, as well as thousands of other consumers. How dare you force me to purchase your OUTRAGEOUSLY PRICED ink? What right do you have to dictate what I use in my machine??? I bought the printer, it's now mine, I should have the freedom to use whatever ink I want to, in it. And should it not work correctly, then that's technically MY problem, isn't it? Fix the problem Epson, or you're going to have a real revolt on your hands.
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ID
#1752459 Review #1752459 is a subjective opinion of poster.
Pros
  • Decent printers
Cons
  • Ink cartridge error
  • Wont allow you to return to main menu
  • Nothing but a giant paperweight now
Reason of review
bricked my printer, due to firmware update
Loss
$100
Preferred solution
Full refund

Stay away

Epson - Stay away
Epson - Stay away
Epson - Stay away
Printer was working normally. Epson sent me a firmware update. After the update from Epson the printer no longer recognized the ink in my printer. This caused the printer/scanner/fax to stop working. Epson ruined my printer WF 3720. No way to downgrade. Support could not help.Their response was because I was using 3rd party ink and till I buy Epson ink the printer will no longer work. THE ONLY SOLUTION WAS TO BUY EPSON INK This practice is the equivalent to "ransomware" where you are held captive till you pay up.
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ID
#1750707 Review #1750707 is a subjective opinion of poster.
Pros
  • Prinkter worked until the update that sabotaged it
Cons
  • Company policy-- lack of fair trade practices
Reason of review
Held hostage by firmware
Loss
$100
Preferred solution
firmware downgrade

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New Reviewer

I finally have come to terms with it... so learn from all of us.. go another brand

hello everyone just got off the phone with the you know who's .. long time Epson customer here, loved the 11880 best photography prints ever, blacks are stunning, but the classic and most frustrating of all issues as we all know as Epson users...The Printhead so today Im done, lost a second printhead in the same year, called Epson this morning, calmly, asked what is the deal, whats the place for me and my small business with support and care from you.. they were silent on the other end, had no idea how to respond to a question from a small business owner frustrated and asking for help .. Epson knows what their doing and does it well, the blow off structure is how all these companies roll and if we really dont fight back they will always just be a blank low integrity money machine .. just got off the phone with a child in customer service Epson could do so much more that would cost and take nothing in the big Epson picture.. but that little nothing on their end would be so big for someone like me and my business .. example, "wow Mr. customer i see here with your file you are a wonderful customer of Epson! but look at this situation, wow 3 printheads in three years, Mr customer that has to be frustrating, you have loved and supported Epson for 10 years... you know what Mr customer lets connect with another upside lunatic business "Decision One" and we will pass along a 50% off so we can get you back up and running, oh and thank you again, because really, we wouldn't be here without loyal customers like you .. and since we are a massive money machine and you are a small business lets connect on your future with us and how we can continue many more years of your money.. because at the end of the day we could honestly give you and anyone else breaks here and there and it would be just fine" show some professionalism, courtesy, respect and above all appreciation
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ID
#1711541 Review #1711541 is a subjective opinion of poster.
Location
Long Beach-Lakewood, California
Reason of review
Pricing issue
Loss
$6500
Preferred solution
Price reduction

Print Cartridges No Longer Working

I just read that there is a class-action suit regarding your latest firmware update. Here's the downside to your stupid decision that limited printer cartridges to EPSON alone... You'll pay dearly in settling your lawsuit, plus, nobody is going to buy your printers and cartridges anymore. I have four printers that are going straight in the garbage tomorrow. Time to visit Costco and Sams Club and buy ANYTHING but Epson. Dumb decision. Whose idea was that?
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ID
#1680210 Review #1680210 is a subjective opinion of poster.
Location
Granite Bay, California
Product
Epson Printer

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New Reviewer

Expensive paperweight

After a firmware update the printer no longer recognizes the ink cartridges it was printing from. Not replacing the expensive ink cartridges. Cheaper to buy a better printer, the first day a pin holding the paper for the sheet feeder was broken. I should have returned it then.
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1 comment
#1839420

Same problem after last firmware update. All new ink cartridges and still barely prints a few lines on the paper.

Ran all the troubleshooting.

Check nozzles, align head, clean nozzle, etc. JUNK!!

ID
#1664621 Review #1664621 is a subjective opinion of poster.
Product
Epson Xp-446 Printer
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund

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New Reviewer

Bricking cheaper ink

sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.
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ID
#1653289 Review #1653289 is a subjective opinion of poster.
Pros
  • Product before they changed it
  • Prinkter worked until the update that sabotaged it
Cons
  • Ethics of the company
  • Epson preditory tactics used on customers
  • Dishonest company
Reason of review
Bricking
Loss
$300
Preferred solution
Let the company propose a solution