New Reviewer

Ink issue with my w7840

I have plenty black ink left and it will not let me print anything until I change all ink cartridges. And when I do change it everything comes out pink.

User's recommendation: *** no.

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ID
#2851752 Review #2851752 is a subjective opinion of poster.
Loss
$328
Preferred solution
Fix it
New Reviewer

Worst printer ever Epson ET2760 quit for the third time Epson already replaced it under warranty and now it is out of warranty and quit again..

Epson replaced my printer not long after purchase because it failed then it quit again was a paper jam screen said to call tech support. For a paper Jam??? Now the printer is out of warranty and it failed again as it did the first time. I was offered another printer that has been repaired for 40% off. Not a chance!!! Is that all Epson has is repaired printers. I purchased a HP printer some years ago for $25 it was a rock solid printer but the ink was not cheap. That is why I purchased the Epson printer DUMB move. The ink was not cheap.

User's recommendation: DONT waste your money on EPSON.

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ID
#2800608 Review #2800608 is a subjective opinion of poster.
Cons
  • Junk
Loss
$300
Preferred solution
Full refund

Over charged

There was a sale on ink cartridges for Epson on their site when I registered my new printer. I ordered new ink I was charged 3 times the advertising price. I called they told me there was nothing they could do. They would not honor the sale price they had advertised. Verdishonestdishonescompany false advertising

User's recommendation: Do not order cartridges from them.

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ID
#2735640 Review #2735640 is a subjective opinion of poster.
Cons
  • Very high priced
Loss
$100
Preferred solution
Price reduction
New Reviewer

Error code E-2

epsonwf2830 error code e2 no 24 hr number? vbmnvhmcghhgcjmghcghghjghjghcjgchjghcjghjhg jhkhjukhjkjhkjhljklj
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ID
#2727674 Review #2727674 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Negative experience

Epson - Negative experience
Epson - Negative experience
We purchased the new Epson workforce pro WP-3733 about a month ago. The top rollers were defective since purchase. After three attempts to remedy the issue through troubleshooting Epson agreed to send a replacement. Received the replacement today and it is a way older (2018) version and a refurbished unit! Mind you if I wanted a refurbished unit I wouldnt have purchased the NEW unit. This is the life force of our business and I feel we were treated poorly throughout. Never recommend epson.

User's recommendation: Do not purchase Epson brand. Brother has been superb even before our purchase they have been amazing.

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ID
#2725959 Review #2725959 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Not happy with customer support

Your customer care is not responsible at all they are not updating my warranty. I have requested them from last one week

User's recommendation: Never buy this very poor customer service never give response.

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ID
#2682115 Review #2682115 is a subjective opinion of poster.
Cons
  • No epson email or phone response
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible product and customer service

I need to "replace" the ink cartridges weekly on the Epson WF2860 printer. I tried to order new ones on the website--after providing my background check, personal history, and firstborn information they say--Error--try later. I called the customer service line--she's from India of course--I try to explain the problem. She disconnects!

User's recommendation: Buy from another manufacturer.

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ID
#2660879 Review #2660879 is a subjective opinion of poster.
Loss
$60
Preferred solution
Let the company propose a solution
New Reviewer

Faulty printer

My Epson 2720 wont print black and colors are muted. Cant talk to a live person at Epson. Went in a chat, and was directed to a site that charges for help.

User's recommendation: Don’t Buy Epson!

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ID
#2651665 Review #2651665 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Inferior design
  • Just about everything you can think of
Loss
$200
Preferred solution
Full refund
New Reviewer

ET-4760 - WORST PRINTER EVER and so is EPSON customer service

I have a 6 month old ET 4760 and it never works. Jams all the time, feeder never works. Its useless . Called their customer service line a few times and they went through their usual script and want to send me a refurbished printer. GREAT! Send me someone elses problems. NO HELP WHAT SO EVER. RUN AWAY FROM EPSON. Bad product, bad customer service. I just threw away $500.

User's recommendation: STAY AWAY FROM EPSON.

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ID
#2643717 Review #2643717 is a subjective opinion of poster.
Loss
$560
Preferred solution
Full refund
New Reviewer

Software upgrade

How dare they install a software upgrade on my computer which renders the printer inoperable unless I purchase their brand ink cartridges. I will throw it away before I give them another nickel !!L
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ID
#2627178 Review #2627178 is a subjective opinion of poster.
Cons
  • Theives
Preferred solution
Remove the upgrade so the printer will function
New Reviewer

Epson customer care people are very rude

Epson customer services is unacceptable.My home epson projector is having some problems and I connected to the customer care service but got no good response. They didn't help us and I even went to the Wazirpur center they didn't solve our problems rather behaved quite rudely and in a very disrespectful manner. Epson have very bad and unpleasant services and their customer care service team are too rude to talk.

User's recommendation: Dont buy epson.

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ID
#2601800 Review #2601800 is a subjective opinion of poster.
Product
Epson Projector
Preferred solution
Deliver product or service ordered
New Reviewer

Disappointed

I purchased an Epson WF-2830. The initial cartridges lasted almost no time. But when I purchased and replaced them, the same. I printed out 75 pages of black and white and the black ink ran out. The black ink cartridge, which Epson says has to be their brand to...
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ID
#2549205 Review #2549205 is a subjective opinion of poster.
Pros
  • Product works
  • Cost way too high for ink
Preferred solution
Price reduction
New Reviewer

Resulting costs after using Epson's customer service for still-under warranty printer issue.

Original review updated by user May 07, 2021
Three days ago, I contacted Epson Customer Support via telephone on an issue with my printer. Quite a simple question really. I wanted to know how to make the scanner on my ET-2760 scan to 100% of original documents size so that in the future when I have a need to re-print the scanned document, it comes out at 100% (or 99% or as close to 100% as possible) and is a usable document in order to continue to conduct my personal business in this highly geared technological crazed society and world we live on. My Epson Scan 2 scan settings window would not (and has NEVER) held the settings I put into it, so I was limited to using the printers front panel to scan. That left me with no ability to control the scan settings or the output of the documents attributes. After 20 minutes of googling Epson and NOT being able to find even one telephone number, but instead being redirected to another website here and another there (using the Contact Us links) I THEN started coming up with many numbers. So I found a number for customer care and wow! It actually got me to a live person. I began the call at 9:55 a.m., and after following the female techs ridiculous scripted troubleshooting steps WHICH I HAD ALREADY DONE NUMEROUS TIMES she told me that the issue was a connection issue not a printer issue. I told her it was not a connection issue, that my wi-fi was working just fine. So in order to give more perspective to her on my point, I verbally walked her through the process as I used the Epson Scan 2 window and put in all the info it required and then scanned a document. Remember, the original purpose for the call was to get the printer to scan to 100% of the original - a simple thing right? Upon immediately doing it a second time and again, using the Epson Scan 2 window (I was actually showing her that it is an Epson issue, not a wi-fi or otherwise wireless connection issue between my printer and wi-fi) the Epson scan settings window still would not hold the settings put into it. So she then said AGAIN, it was a connection problem and told me I would have to disconnect my computer, printer and router. I objected and told her if I disconnected my wi-fi router I would have even bigger problems. She then told me she could not fix the (CONNECTION) problem (which if it were a real connection issue, she would have no control over it anyway since that would be my wi-fi company's problem. So why??? the *** was she telling me to disconnect the router so she could fix what she insisted was a CONNECTION issue.) Against my better judgement, knowledge, and experience, - and YES, CALL ME STUPID! I TRULY DESERVE IT AND NOW I OWN IT, I disconnected my router. Waited the obligatory 1 minute, reconnected and WHAM! My wi-fi connection was gone and I could do nothing to retrieve it or reconnect. I could not run web diagnostics from my wi-fi control center, I could not re-register my router, plugging it back in over and over and resetting it did nothing. So ... SHE THEN TOLD ME, I WOULD HAVE TO HAVE IT FIXED OTHERWISE SHE COULD NOT FIX THE CONNECTION PROBLEM. REALLLLLLLLLY!? JUST BITE ME IN THE *** So I hung up after being on line with her for exactly 33 minutes and my problem was now expanded and much much larger than the original, petty, simple problem. So guess what? Now I'm pissed. I then called my wi-fi company, went thru their obligatory low level scripted tech trouble shooting, then went to the advanced level scripted tech trouble shooting resulting in NOTHING. I was then informed a tech would have to come to the house to reconnect my wi-fi and that it WOULD BE 24 HOURS BEFORE A TECH COULD EVEN BE SCHEDULED TO CALL ME. THEN THAT TECH WOULD ACTUALLY SET UP THE HOUSE VISIT ACCORDING TO HIS/HER SCHEDULE. Fortunately for me, my wi-fi responded quickly. I was off-line three days. Approaching the end here people. So Epson. Here's why I'm pissed at AND DONE WITH you. In total, for my call to Epson to get a stupidly simple question answered: - On a printer that IS STILL UNDER WARRANTY and not fixed properly ... - ON A CALL THAT COST ME A WHOPPING $33.00 FOR 33 MINUTES with a low-level Epson tech that didn't know the difference from her butt versus my pet pigs butt. I didn't realize the number I called was to Canada. That cost $1.00/per minute. I didn't realize BECAUSE, AGAIN, EITHER YOU CANT FIND A REAL LIVE PERSON TO CALL AT EPSON, OR, THERE ARE SO MANY NUMBERS OUT THERE FOR EPSON, THAT AFTER 20 MINUTES OF GOING FROM WEBSITE TO WEBSITE TO GET CUSTOMER CARE, AND BECAUSE AREA CODES THESE DAYS ARE ALL OVER THE BOARD FROM STATE TO STATE, WHEN A CUSTOMER ESPECIALLY AFTER BEING SO STYMIED AND FRUSTRATED AND ANGRY AT THE OBTUSE CRAP ON EPSONS WEBSITES LOSES SIGHT OF WHAT DAMNED AREA CODE IS BEING CALLED. - The Epson tech never identified herself as being in Canada ... - EPSONS tech BLEW OUT MY WI-FI which in turn ... - Cost me down time for three days at a STILL-TO-BE-DETERMINED POTENTIAL LOSS OF INCOME and, ... - EPSONS TECH COST ME ANOTHER $25.00 to pay the house call for the wi-fi tech's repair visit. SO IN THE END, EPSON's CUSTOMER SERVICE SUCKS AND COST ME THREE HOURS OF EARNED LABOR WAGES. I'LL PUT THIS ANOTHER WAY, I HAD TO WORK FOR THREE HOURS TO PAY $55.00 OVER AN EPSON CUSTOMER SERVICE TECHS INABILITY TO ANSWER MY SIMPLE QUESTION. MY WI-FI IS BACK UP AND RUNNING, BUT THE ORIGINAL PRINTER ISSUE REMAINS. SO GUESS WHAT EPSON, WHEN THIS PRINTER GOES SOUTH ON ME, I WILL BE MOVING ONTO ONE OF YOUR COMPETITORS. I WILL NOT GIVE ANY MORE OF MY TIME OR LIMITED, FIXED INCOME TO YOU EVER AGAIN.

User's recommendation: Use a competitor - not Epson.

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ID
#2540724 Review #2540724 is a subjective opinion of poster.
Pros
  • Too angry to reply at this time
Cons
  • Post above should be clear enough
Loss
$55
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very slow snail mail on their ink cartridges.

Update by user May 05, 2021

It has been 11 days and I am still waiting for my ink. I could of driven to your warehouse picked it up and drove home installed it and been printing before now with it.

Update by user May 05, 2021

You marked my complaint as resolved but it hasn't been. You marked it resolver before I even finished filling in the whole complaint.

Why don't you read the complaint then check into it before you mark it resolved. You also want me to mark it resolved before you will register my complaint. I believe that is a little bit of dirty dealing. It makes you look like you look into every complaint.

I'm sure that mine will be be put into file 13 and never be addressed.

But this allowed me to get this off my chest. So I will mark your resolved button even though you never paid any attention to my complaint.

Original review posted by user May 05, 2021
I ordered my ink cartridges 11 days ago through the computer thinking it would be quicker. Epson cartridges are hard to find on the shelves in the store. I wish I would of checked into that before I bought the printer. In checking the tracking number this morning it looks like that they are still 2 more days out. I will never buy another Epson product again. You can't get the ink in the stores or in a timely manner from the manufacturer.

User's recommendation: Do not buy an Epson product.

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ID
#2536078 Review #2536078 is a subjective opinion of poster.
Service
Epson Shipping Service
Cons
  • I found out you cant get ink out in a timely fashion
  • I had tto put my printing needs on hold your slow response time
Preferred solution
Check into your shipping policies. I'm sure I'm not the only person that this has happened to. I'm probably the only one with enough guts to complain about it.
New Reviewer

Cartridges

Longtime HP user; house burned, bought Epson WF2850. Printer came with "intro" cartridges; immediately ordered replacements from longtime 3rd party supplier (LD and and Inkfarm). After finagling, got printer to accept them, but none work. Printer will only print blank pages. Even though I disabled Epson's online update service. Epson-- never again.

User's recommendation: avoid Epson-- they're trying to control you.

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ID
#2533612 Review #2533612 is a subjective opinion of poster.
Cons
  • Insufferable controlling of my buying habits
Loss
$80
Preferred solution
Let the company propose a solution