Epson
Reviews and Complaints
Reviews Chart
$380K
CLAIMED LOSSES
351
TOTAL REVIEWS
40.9K
PAGE VIEWS
5
ISSUES RESOLVED
"Printer" won't print
After following all of the suggested fixes, I still cannot get this thing to print a single document (including attempts to copy). Terrible, frustrating experience. I rate this a 1 (because there is no zero).
ID
Location
Camarillo, California
Me imprime hoja en blanco
Cambie lls cartuchos y ne imprime los papeles en blanco
ID
Brick
This is my third Epson printer last two were pretty good this one has been bricked after update. I will never buy another Epson printer again I invested in a color laser printer never buying ink again. Epson as a company should go out of business there are a bunch of *** with no support after you buy the product they break it *** YOU epson.
User's recommendation: NEVER BUY AN EPSON WORST PRINTER CO. IN THE WORLD.
ID
Product
Epson Printer
Loss
$80
Preferred solution
Full refund
Update by user Jul 07
See ticket #: 200707003762First number called: (800) 463-7766Second Number called: (562) 276-1300Third Number called: (562) 276-4394
Update by user Jul 07
Ok, last call was 39 minutes and the technician's voice was garbled. I asked him if he was using a headset with a boom mic and he said...
ID
Cons
- Poor technical support
Preferred solution
Let the company propose a solution
Printer not working print
call me this is my number 9690444959
ID
Service
Epson Repair
Preferred solution
Printer Not Work
Repair Epson l3110
Your company repairing executive not reply properly. Not taking seriously my complaint.i request to please provide better service about my printer repairing.
User's recommendation: I don't want purchase next time your product.
ID
Ink cartridges do not last even 2 months without any use..
We have an Epson WF4730. I recently purchased 802XL for $140.99 from Staples. Couldn't get it to print, had to order a print head cleaner and then when trying to make a copy it told me I was out of ink after not one printed copy of anything. Asked Staples and they offered no help. Can the ink dry up on the shelf or just in the machine without being able to print anything?DDdo
User's recommendation: Do not buy Epson printers. May be inexpensive but cost a fortune in ink.
ID
Loss
$155
Preferred solution
Let the company propose a solution
The damn printer won't recognize new cartridge Epson brand throw these damn things away User's recommendation: Throw anything Mark Epson away
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ID
Loss
$60
Preferred solution
Full refund
I have an Epson 430 Workforce printer that has turned into a giant piece of trash. It has never worked properly even when brand new out of the box. It eats ink, but the print quality is horrible -- often so light it cannot be seen/read easily. It jams if you put in any...
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ID
Pros
- Used to be great company
Loss
$250
Preferred solution
Let the company propose a solution
Retailers By Selling Support Epson's undisclosed “systematic campaign “to eliminate my choice
RETAILERS LIKE, BEST BUY, WALMART, COSTCO, TARGET, OFFICE DEPOT, SUPPORT EPSON BY SELLING THEIR PRODUCTS Epson is selling a product where Epson engages in a systematic campaign of disabling Epson printers when the user attempts to use non-Epson ink cartridges? The company does this by designing software updates that purposely disables the printers when the non-Epson ink cartridges are installed.
User's recommendation: AVOID ALL EPSON PRODUCTS.
ID
Location
Chicago, Illinois
Loss
$100
Preferred solution
Epson printers to allow other ink cartridges!!!
Your printers suck!
I have an Workforce wf-3620 That refuses to print once the initial ink ran out. Ive spent over $170 on new ink and it printed for one hour. It wont print at all with the second batch of ink. Im ready to drive over it with my car and post it to every social media outlet I can think of. Your customer service is useless. I hope you are happy selling useless black plastic boxes that refuse to do anything.
User's recommendation: Don’t buy an Epson.
ID
Cons
- It refuses to print
- Crap machine
Loss
$170
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty claim
Hi team, I have bought a printer in the month of july 2019 which the brand name is 'EPSON' and now i having an issues with this brand so, i request you to kindly do the needfull at the earliest.
ID
Location
Chennai, Tamil Nadu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaiting for over two months to have repaired printer
No customer service Cant help you recover the printer with the repair center, printer has only printed 1000 sheets
User's recommendation: dont buy epson.
ID
Pros
- It works well till it breaks
Cons
- Service is terrible along with customer service
Preferred solution
Deliver product or service ordered
A month later and I still haven’t got no response.
I'm waiting on my blue ink it won't recognize it . I spoke to Mary Grace on 6/1/20 she said she was going to send it out 5 business days .Can someone get back to me please get back to me the reference # is 200601000705 . Thank you.
ID
Location
Hockessin, Delaware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrinter
I have an XP345 that needs cartridge replacements after printing a maximum of 5 sheets. Even needs changing as soon as a cartridge is replaced! I called Epson, ran through all the tests, everything was OK...so it was my fault, obviously. They didnt care! So I went out and bought a HP printer...Epson have seen the last of me personally and anything to do with my business.
User's recommendation: DO NOT BUY EPSON.
ID
Cons
- Everything including service
Loss
$180
Preferred solution
Let the company propose a solution
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You have encountered the latest scam perpetrated by printer manufacturer's---their machines are programmed to not recognize any cartridge but the branded one. Apparently, non-branded ones are taking alot of money away from their over-priced sales, so they update their printers to not recognize any but their brand.
In your case, with using an Epson cartridge, you have a problem with the printer software. Try uninstalling it completely and then use something like ccleaner to clear out the registry and cache, etc.
of any remaining junk from your computer. Re-boot and then install the printer again and see what happens.