Epson
Reviews and Complaints
Reviews Chart
$380K
CLAIMED LOSSES
311
TOTAL REVIEWS
37.1K
PAGE VIEWS
5
ISSUES RESOLVED
Epson - Do not buy one of these
Printer will not print a complete page without several lines completely blurred. I have cleaned the heads 6 times now, I have aligned the vertical head, I have aligned the horizontal head. That is all the maintenance it gives you to check. Here is one page, they all mess up in the same place. Total waste of money. Bought it so when I needed a printer I would have one, I need a printer and it does not work!
ID
Location
Houston, Texas
Product
Epson Wf-3640 Printer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
A few days ago, I decided to buy an Epson ET-3760 printer, with the "latest technology" in terms of large ink supply. Because this printer is really a computer, it is a complex piece of gear. But the only instructions included were on a folded sheet of paper. The...
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ID
Product
Epson Printer
Pros
- Printer looks nice
- Easy to load the ink
Cons
- Lousy customer service
- Absolutely no way to acquire a manual for my printer
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Do not purchase not customer or environmentally responsible
My printer was fine using ink that was not epson until I updated firm ware now my printer does not work. Customer service offered nothing .I feel punished and feel epson doesnt really care about keeping a customer happy .They are only profit oriented ,do not care about the environment I asked if they could send me Free epson cartridges since all my mine were full and since Idid not know I must use only theirs I lost money and had to dispose mine. They are not interested in environment or return customers.Never epson
ID
Loss
$60
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Mar 17
Per your request to find out if Epson reached out to me. The answer is NO.
Epson does not care and did not reach out to me in any fashion.
Once they get $400.00 from you for a supposed state of the art printer they wash their hands of you. The "print preview" remains...
ID
Pros
- Et-4750 ink
Cons
- Costly and print preview is fuzzy
Preferred solution
Price reduction
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Verified ReviewerEpson - Flora limited
I have epson l-1455 printer , When i was open my printer then printer display show error code : 0x69 i was check to change main board but it is not solved that . please help me dear
ID
Location
Dhaka, Dhaka
Update by user Mar 12
It is NOT resolved --- it is a waste of time..How the *** does this damn thing close and be sent in to you..??? I can not see any way to send this back... I am going to try and see if this damn thing can be closed out now...
Update by user Mar 12
wasting my time here...this system is out in...
Resolved
ID
Pros
- Shit
- Printer
Cons
- Rig printers to use ink cartridges you don t need or use rip off
Loss
$70
Preferred solution
Full refund
Update by user Feb 06
What a run around...I have had enough of your "Crapola" @Epson...Thanx For Nothin'!!
Original review posted by user Feb 06
Epson Ink is just too Expensive for printing projects on a daily basis! Come on Epson!...give me and others a break on the cost of your ink cartridges....The average retired and...ID
Product
Epson Ink Cartridge
Pros
- Quality of epson products including ink cartridged
- Quality
Loss
$13
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEpson - Terrible Service - DO not use
Bought a Printer a month ago, and it does not print color. Ordered online, however there is no assistance with returns. After speaking to someone telephonically, they said I must go to an Epson service centre which I can search for on the website. Arrive at this centre, and they are unable to assist as I did not buy the product at that store?? A brand new product that is defective, and to return it seems impossible! Will never buy an Epson product due to this unhelpful and terrible service received!
ID
Cons
- Service delivery is the worst
Loss
$6500
Preferred solution
Full refund
Epson - Don't buy this thing
I have used this printer sparingly. Each time I turn it on it needs new ink or there's some other problem where it won't print. I bought a new black cartridge and it immediately said that it was at half capacity when I installed it. The next day the printer said that the black ink was low despite me not printing anything because the printer would work. This thing is a piece of junk!
ID
Location
Allendale Charter Township, Michigan
I have an Epson all in one printer model WF 2750. By far the worst printer I have ever purchased. . I wanted to print a document in black and white only, but the magenta cartridge ran out of ink, I was told that I cannot print in black and white until the magenta...
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ID
Reason of review
Ink Cartridges
Preferred solution
Let the company propose a solution
DO NOT BUY AN EPSON PRINTER
The worst printer, customer service and corporate staff. I have purchase not one but two Epson Printers and have had the same experience. I feel like a fool that I bought another one only to have similar issues and more importantly no satisfaction from the customer support or corporate. I just bought ink to only find this piece of junk cannot be fixed unless I pay for it. This is absurd that a billion dollar company from Japan does not stand by their products. I will do whatever I can to tell anyone and everyone I know to never buy an Epson. They left me no choice since they do not care about the consumer.
ID
Location
Huntington, New York
Product
Epson Printer
Cons
- Customer support
- Ink
- Corporate reaction
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Verified ReviewerEpson - Buy a Brother
First, the older Epsons were great. But mine died. But the newer Epsons are a pain. If you don't buy a WF 4740 or better, you can't do double sided scanning. You have to scan side 1, name it, (that in itself is a pain), then scan side 2, and name it. Two different documents. They don't say squat about this on the box anywhere. You gotta buy it, set it up, use it, then hope the store will take it back. My suggestion...buy a Brother.
ID
Cons
- Software
Reason of review
Work Experience or Job Application
Loss
$160
Preferred solution
Let the company propose a solution
Either don't EVER accept a firmware update, or don't purchase from Epson
I'm one of the lucky ones that got completely screwed with the new firmware update. $100 worth of ink, (all 4 colors, I might add, INCL the XXL blk cartridge, all for $100), is now completely useless to me. I bought your printer Epson, as well as thousands of other consumers. How dare you force me to purchase your OUTRAGEOUSLY PRICED ink? What right do you have to dictate what I use in my machine??? I bought the printer, it's now mine, I should have the freedom to use whatever ink I want to, in it. And should it not work correctly, then that's technically MY problem, isn't it? Fix the problem Epson, or you're going to have a real revolt on your hands.
ID
Pros
- Decent printers
Cons
- Poor policies
- Greedy company
- Ink cartridge error
Reason of review
bricked my printer, due to firmware update
Loss
$100
Preferred solution
Full refund
Epson - Stay away
Printer was working normally. Epson sent me a firmware update. After the update from Epson the printer no longer recognized the ink in my printer. This caused the printer/scanner/fax to stop working. Epson ruined my printer WF 3720. No way to downgrade. Support could not help.Their response was because I was using 3rd party ink and till I buy Epson ink the printer will no longer work. THE ONLY SOLUTION WAS TO BUY EPSON INK This practice is the equivalent to "ransomware" where you are held captive till you pay up.
ID
Pros
- Prinkter worked until the update that sabotaged it
Cons
- Company policy-- lack of fair trade practices
Reason of review
Held hostage by firmware
Loss
$100
Preferred solution
firmware downgrade
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
1. Failed to perform advertised capability to print on thick paper. 2. Paper jams incessantly and for the following reasons: Inside the printer, as the paper feeds, as the paper is ejected, as the paper is fed through the ADF and in the rear paper feed. 3. These are...
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ID
Pros
- To be determined
Reason of review
Not as described/ advertised
Loss
$3000
Preferred solution
Full refund
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Printers are cheap to purchase but can get expensive to use on a regular basis due to the high cost of the ink cartridges. This applies to ALL printer manufacturers, not just Epson.
Years ago I could refill the cartridges by buying the ink in an 8 oz. or so bottle and refilling them with a syringe. No more. They have re-designed the cartridges to preclude this operation.
You might consider buying a laser printer if all you use is black ink. The initial cost of the cartridge is higher than an inkjet but they tend to last alot longer than the normal inkjet printers.