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Ecotank is Garbage

1.0
I've had this Ecotank printer, bought for 300.00plus . It's Never worked Properly, Never connected to my wifi, computer OR phone! Ive not been able to Scan Anything, And If I attempt To Print something I get an ERROR messg!! Ive Never owned such a Piece of Useless Garbage as This ever! EPSON Has NO customer Service, And If someone Answers the phone The Accent is So Thick I can't Understand Anything they say.. HORRIBLE!!

User's recommendation: I wouldnt Recommend Buying ANYTHING from EPSON! its flimsy Trash with NO customer support!!

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#3361776 Review #3361776 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$300
Preferred solution
A replacement Printer OR a REFUND
New Reviewer

Printer not working L3150

1.0
Epson - Printer not working L3150
Print is not satisfactory, and also printer is not working properly very bad printer and also very bad customer services. is responsible and also website is not working properly.
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#3343483 Review #3343483 is a subjective opinion of poster.
Pros
  • Too angry to reply at this time
Cons
  • Service is terrible along with customer service
Loss
$100
Preferred solution
Repair my printer.

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Customer Service

1.9
Have a recurring problem with printer recognizing new cartridges (Epson) and found no help with this problem on the Epson site. Their support site gives no help at all.

User's recommendation: Don't buy an Epson printer.

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#3342497 Review #3342497 is a subjective opinion of poster.
Location
Spokane, Washington
Preferred solution
Let the company propose a solution
New Reviewer

CAnt get product I paid $450 for to work

I bought a printer/scanner, model ET-4760. The scanner didnt work. So I took it back and the store wouldn't take it, so Epson sent me a "re-manufactured" unit. This scanner also is messed up. It will only do a few pages at aa time (the full line on the loader is 20-24...
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#3342158 Review #3342158 is a subjective opinion of poster.
Location
Orion, Michigan
Cons
  • Rotten service
  • And they dont stnd behind their product
Loss
$250
Preferred solution
Full refund

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Out and out lying customer service

After many emails and phone calls, filled with Orwellian obtuseness. I've yet to get satisfaction. I bought a WF Monochrome printer that promises 10,000 pages of print. After 1000 prints, I found the ink running low and the cartridge was "Just for set up" Epson won't cop to deceptive advertising.
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#3339861 Review #3339861 is a subjective opinion of poster.
Location
West Newton, Massachusetts
Preferred solution
Deliver product or service ordered

Code waste cartridges

don't ever by Epson because they charge you for resetting (you need to buy a code) after they force you to buy a new waste pad. Also, they do not let you use non-Epson ink cartridges. DON'T BUY EPSON

User's recommendation: please don't buy ESPSON PRINTER.

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#3335161 Review #3335161 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Trying to connect a Hp computer to my epsom printer and it's not allowing

Both ho computer and epsom printer are connected to Wi-Fi but the printer is not allowing the laptop to print
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#3328295 Review #3328295 is a subjective opinion of poster.
Location
Goose Creek, South Carolina
Preferred solution
Answers on printer
New Reviewer

Good printer

4.6
My Epson no working i yes call you guys to solve the problem end yea I hope I cant get it fix as soon its posible
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#3324067 Review #3324067 is a subjective opinion of poster.
Location
Chelsea, Massachusetts
Preferred solution
Let the company propose a solution

Pissed off customer

2.3
My printer worked just fine till I did update required now doesnt work at all. I did as instructed & changed ink to Epson 822 & still says No ink

User's recommendation: Customer Service Sucks.

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#3322554 Review #3322554 is a subjective opinion of poster.
Location
Miami, Florida

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Customer service scam

1.0
I bought a new printer, it would not load to my computer so I called customer service, they sent me to someone named Massey. I was charged $549.99 to hook up my printer. Epson says they do not charge for customer service. I was approached again to fix my network for another $699. This is a scam Too bad Epson customer service is scamming the publicbbuy a

User's recommendation: buy a different printer.

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#3319903 Review #3319903 is a subjective opinion of poster.
Pros
  • Great printer advertising with shac
Cons
  • Scamming through customer service
Loss
$550
Preferred solution
Full refund
New Reviewer

Brand new ink cartridges rejected again!

2.0
DO NOT PURCHASE EPSON PRINTERS. About 6 months ago, after downloading firmware update, EXACTLY 30 days later, printer in 15 min rejected one by one 4 FULL cartridges. The printer would not work until I replaced all four full cartridges. Now it did it again: just 3 wks...
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#3313666 Review #3313666 is a subjective opinion of poster.
Location
Phoenixville, Pennsylvania
Pros
  • Machine works well
Cons
  • Eats ink ravenously
Loss
$125
Preferred solution
Full refund

Having issues

2.8
I did an update on printer that it was requiring after that it said No ink but ALL cartridges are full. I tried to call 2x & was disconnected I sent an email still havent heard anything from customer service
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#3304646 Review #3304646 is a subjective opinion of poster.
Location
Miami, Florida

My printer was not working and the Geek Sqad could not fix my problem

3.0
I was very frustrated that my printer did not work, and I could not reach the company. Once I found the appropriate website and I informed them of my problem. I was told I would be contacted by a service provider within 24 hours. The next day I was called and the service person was very patient with me

User's recommendation: Read the various responses that come up when Google such is do. Know that you may have to wait up to 24 hours.

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#3302194 Review #3302194 is a subjective opinion of poster.
Location
Guelph, Ontario

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Bought a printer, died after 6 months, they didn't honor the warranty

1.9
Epson - Bought a printer, died after 6 months, they didn't honor the warranty
Epson - Bought a printer, died after 6 months, they didn't honor the warranty
Bought Epson ET2720, under Warranty, but they won't replace because serial number doesn't match with seller's. Found out that the company Best Way Tech that I evidently bought it from on Amazon doesn't even represent Epson. Third-party shenanigans going on with Amazon, I was never told that warranty would be void. Talked to corporate Epson, terrible experience, typical corporate America ripping off the little guy - because its so easy for them to do. Sounded like they actually got a kick out of my predicament. Never buy anything Epson again, needless to say. Suggest nobody else does. And also suggest not buying tech items from Amazon - a lot of games going on behind the scenes, and as usual, the consumer gets screwed in the end. Printer goes in the dumpster, just like that!

User's recommendation: I would stay clear of Epson, they don't care about you, just the profit.

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#3299494 Review #3299494 is a subjective opinion of poster.
Loss
$302
Preferred solution
Full refund

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Forced to use only Epson ink by updating my Firmware!

1.0
Update by user Jan 19, 2022

Basically have a big paper weight as I will not give them more money.

Original review posted by user Jan 19, 2022
A very important concern about this company. Love the printer but do not like the company stance on using non-Epson ink cartridges. Have had this printer for about 1-1/2yrs using Non-Epson ink bought...
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#3271833 Review #3271833 is a subjective opinion of poster.
Pros
  • I like the printers
Cons
  • Useless customer service representatives
  • Company updates firmware so you cant use 3rd party ink
Preferred solution
change the firmware back to previous version