Epson
Reviews and Complaints

I bought an Epson 47??. After just a short time print nozzles failed. Print head cleaning function did nothing. Costco, thank God, took it back. Got the newer model that had just arrived. Neither document feeder nor print paper feeder worked no matter what grade and quality of paper I tried. Spent 2 hours on the phone with Epson only to be told what I know from the beginning: Hardware failure right out of the box! Costco to the rescue. Bought the new Ecotank 37??. Set it up, does not feed paper for scanning or copying purposes no matter what I try. Okay, so I am apparently stupid and insane for trying the same brand 3 times. Never had an issue with any of my HP's. Lesson learned but Epson should get out of the printer business! They obviously have no clue what they are doing!

Epson has the worst products out of all the companies that manufacture products in the same category. DO NOT buy anything from them. unreliable, very expensive, hustles you for ink (most expensive on the market) and it gets worst when you call customer service, They have the worst customer service. printer will not print black unless you replace color cartriges. and customer service will tell you when you print black it uses other colors. ( Does not make sense to a kid) will never buy anything from them again. If there is a star review on this company's products i would not even give them one star. Would give it minus 50 stars. This company is a big ripoff. Started using samsung and never a problem, ink lasts for ever and it is a way less expensive.

We bought our printer just over a year ago. We rarely use it for printing. But a lot for scanning. So it ran out of ink and we bought the color ones on line thru that pop up thing from the printer. We got the ink and we didn't use it for quite some time because we only ordered it for when we did run out. We bought it in July 2017. Well Jan 2018 we ran out of magenta. Took it out of the new unopened 3 pack box marked 220 and took vacuum plastic off it. Well it wouldn't work. So I messaged Epson and kept getting the runaround about how to get it to work. I had tried all those tricks several times. I'm not stupid, I know how to use a printer. They asked for pics of the old and new cartridges. I emailed them and they told me the I on the end of them meant they were the Initial ones that came with the printer when it was new and that they could not replace any of them. I didn't spend almost $30 to be told that. Seems to me someone put the wrong ones in the wrong box at the factory!!! But they made it sound like I was stupid and was trying to get a replacement for the old ones that came with it. After several weeks of back and forth they "claim" they will send me a magenta replacement. In the meantime I can't even scan with the printer. I have never owned something so *** And never owned a printer you can't do anything with when there is no ink. And WHY does it use color ink when you print in black n white? Never again will I buy another Epson brand anything!!!!