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Updated on 11/28/2023

Epson
Reviews and Complaints

epson.com

(422 rated reviews) Is this your business?

What is your customer experience with Epson?

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Xyz x

Very Very Very Very bad coustomer service

Oct 17, 2019

2.5

They are very arrogant and lazy, they do not listen to the problem and tell that they will send some one to help in 2 DAYS. And the ended up coming after 7 DAYS

View full review

Pros:

Past printer

Cons:

Customer support

Reason of review:

Poor customer service

Preferred solution: Let the company propose a solution

1 comment

Lala Mqc

Oct 23, 2019

I have experienced the same customer no service. Greg Powers TVHost WSKI-Tv 17

Helpful

Michael D Idi

Firmware update required me to buy a new printer

Oct 12, 2019

1.0

Used the recent firmware update and can no longer use my less expensive printer cartridges. This is a new low, will never again purchase Epson products.

View full review

Loss:

$150

Cons:

Keep popping up with error code at ink change

Reason of review:

Warranty issue

Preferred solution: Full refund

Anonymous

Guest-1713927

Coalgate, Oklahoma

STAY AWAY FROM EPSON PRINTERS!!!

Nov 22, 2019

1.0

I CURRENTLY HAVE 2 USELESS EPSON PRINTERS THAT I HAVE TO DISPOSE OF. THEY ARE BROKEN WITH ERROR CODES AND UPDATES DO NOT WORK, NO WAY AM I EVER BUYING ANOTHER EPSON PRODUCT

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Sandra S Sdq

Horrible Customer Service

Sep 12, 2019

1.0

Although the Epson website states that purchases are shipped via Fed Ex making a buyer feel secure with delivery, it has come to my attention that Fed Ex only picks up from the warehouse and then it drops off to the US Post Office which is a horror to deal with. Indeed the ink I ordered never arrived and it has been a hassle. Epson takes 3 days to research the problem and then YOU have to call them back for an answer. Epson will not contact you back when they find a solution. I am now in the waiting period with no ink and and getting back logged with copies needing printing. There is no store near me in a rural area. My suggestion is to spend a few more dollars and use a reputable company which uses only Fed Ex or UPS for delivery. Don't say I didn't warn you.

View full review

Loss:

$100

Pros:

Ink less expensive

Cons:

Yet states they use fed ex
Uses us post office for delivery which is usually a lost item

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Deliver product or service ordered

Rocky C Ydu

Cedar Hill, Texas

Dont buy epson

Nov 29, 2019

We use our printer very seldom and replaced the ink a few months ago. I could not believe when it showed out again. I will just throw it away and buy a better brand. Epson sucks!

View full review

Reason of review:

Bad quality

Christopher L Bba

Christopher L Bba |

Lincoln, Nebraska

Epson Sucks

Oct 18, 2019

1.0

firmware update - OEM cartridges no longer work... GARBAGE printer - NEVER will buy an EPSON again

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K f Ysb

NEVER EPSON AGAIN

Oct 28, 2019

1.0

Total friggin scam!!! You cannot print in black and white and when you replace the cartridges if you dont get them from epson then the printer wont read them!!!!

View full review

Loss:

$149

Pros:

Reasonable ink cartridge replacement

Cons:

Ink guzzler

Reason of review:

Poor customer service

Preferred solution: Full refund

Kathleen W Nca

Unwanted firmware upgrade for WF3720

Oct 20, 2019

1.3

I have used Epson printers of one kind or another for the last 20 years. I will never buy another one if I can't find a workaround for the inkjet problem. After the firmware upgrade when I turned my printer on it has shut everything out until I replace all my ink cartridges with genuine Epson. I cannot afford to pay $120.00 for 4 Epson ink cartridges. For that money I can just buy another printer. Is there a fix for this?

View full review

Pros:

Prinkter worked until the update that sabotaged it
Printed a nice page

Cons:

Firmware update

Reason of review:

Access/ activation issues

Peter S Gmq

Why I just bought 15 HPs to replace Epson ET-2750 s

Jun 13, 2019

2.1

Why I just bought 15 HPs to replace Epson ET-2750 s

ET-2750 is made in The Philippines by the same English speaking illiterates that man their Filipino call center. Bought15 Epson for my employees and 2 failed shortly ( 2 months ) after the warranty expired.... coincidence? Likely engineered. Both stopped printing and had detached plastic parts in the bottom of the machine! Used their Chat function for support, the software for which is as poor as their printers. Took 4.5 hours to try and get a replacement which they promised they would provide ( that was too easy meaning they must encounter enraged consumers frequently ) if I would send pictures and receipt. Did both. Got bounced from one Filipino operator to another who told me that my AMEX receipt wasn't good enough and must have store receipt...all designed hassle so they don't have to stand behind a poor product and spend money that isn't in their budget. These dopes just earned HP the revenue of 15 new desktop printers. Epson is legalized, thieves!

View full review

Loss:

$4500

Pros:

Printer

Reason of review:

Damaged or defective

Preferred solution: Let the company propose a solution

1 comment

Peter S Gmq

Jun 13, 2019

I don't "like" this printer which is why I'm selling the 13 that still work for junk and buying 15 HPs for my employees

Helpful

Lala Mqc

Stay away from Epsom Printer

Oct 23, 2019

1.4

Will not print more than one piece of paper without jamming .I have 5 Epson printers all response the same way.no help from customer no service department.

View full review

Loss:

$1500

Pros:

Prints cd media well

Cons:

Will not print more that on sheet without a paperjam
Customer service

Reason of review:

Not as described/ advertised

Preferred solution: Let the company propose a solution

Nancy N Jan

Rockford, Illinois

Find something better.

Nov 10, 2019

There is a constant update required every time you go to use it. Then, there are error messages. When you go for support they try to get money to resolve the issue they created.

View full review

Pros:

Ease of use and print quality

Cons:

Deceitful practices with firmware upgrade
Customer service could not help me
Constant updating

Reason of review:

Poor customer service

Preferred solution: Resolve online to repair.

Nancy N Jan

Commack, New York

Find something better.

Nov 10, 2019

There is a constant update required every time you go to use it. Then, there are error messages. When you go for support they try to get money to resolve the issue they created.

View full review

Reason of review:

Access/ activation issues

Preferred solution: Let the company propose a solution

Alain A Oru

My 3rd party inks have been throttled by the new Epson update.

Oct 03, 2019

1.0

I'm going to throw my printers in the garbage and buy from another brand. with the new update, there is an error message saying that the printer doesn't recognize the ink and now my print quality has gone down. it is evident that is done on purpose and with malicious intent.

View full review

Loss:

$900

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

1 comment

Lou Rfy

Oct 03, 2019

https://mattpilz.com/how-to-downgrade-epson-xp-printer-firmware-fix-ink-not-recognized-error-xp-300-to-xp-640/ This site has a solution that worked for my XP-330

Helpful

Anonymous

Guest-1691009

Carrollton, Texas

Epson 440

Oct 26, 2019

1.0

Worst printer ever. Does not work with the correct cartridges and print quality is horrble Do not buy any products frim this company

View full review

Pat D Yxr

Bricking cheaper ink

Sep 13, 2019

1.7

sent update of firmware that prevents me from using cheaper ink. NOt a good way to do business. I'll never do business with Epson again.

View full review

Loss:

$300

Pros:

Prinkter worked until the update that sabotaged it
Product before they changed it

Cons:

Bad policy on ink
Dishonest company
Poor business policy

Reason of review:

Bricking

Preferred solution: Let the company propose a solution

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

Epson Reviews and Complaints

Very Very Very Very bad coustomer service

Firmware update required me to buy a new printer

STAY AWAY FROM EPSON PRINTERS!!!

Horrible Customer Service

Dont buy epson

Epson Sucks

NEVER EPSON AGAIN

Unwanted firmware upgrade for WF3720

Why I just bought 15 HPs to replace Epson ET-2750 s

Stay away from Epsom Printer

Find something better.

Find something better.

My 3rd party inks have been throttled by the new Epson update.

Epson 440

Bricking cheaper ink

Epson
Reviews and Complaints