Be afraid, be very afraid

Two perfectly working Epson printers were made useless because of software installed on the printers by Epson forcing me to purchase Epson products. First it was my Epson R340 Inkjet that quit working because I received a message that the ink pads were full and it needed to be serviced even though the printer was performing perfectly prior to the message. Not being able to find a work around I purchased a new Epson XP 640. It was working fine until I downloaded the most recent firmware update. Now I get a message the printer doesn't recognize my ink cartridges. I now have two Epson printers that have been turned into expensive paperweights by Epson. Since I purchased the printers shouldn't it be my decision to choose what ink I want to us and shouldn't it be my decision as to when the ink pads are too full? Am I being forced to contribute to Epson company greed or am I entitled to the freedom of choice? It used to be, "What's mine is mine," but now it seems that "What's mine is ours." A new sales slogan for Epson, "Making America great again, one sucker at a time."
View full review
ID
#1331898 Review #1331898 is a subjective opinion of poster.
Product
Epson Xp-640 Printer
Reason of review
Bad quality
New Reviewer

Worst printers that ever existed

I got an epson work force printer for sale at walmart and i know why it was on sale 1. it will NOT print anything if even 1 ink carthridge is out 2.it does not print pictures like it claims to do, i spent hours trying ti print 4 × 6 pictures, didnt take the paper kept "jamming" 3. the ink head clesning or watever it is does not work, all my papers with color have lines through them 4. the wifi connect feature is worthless, spent hours trying to connect, contacted customer suppprt, suggested i use a usb cable 5.ink is very very expensive and you need to buy all of them 6. TAKES FOREVER to set up
View full review
1 comment
#1551503

Same issue, only need to print in black ink, dead in the water, will be throwing this one in the back yard.

ID
#1328092 Review #1328092 is a subjective opinion of poster.
Product
Epson Wf-2650 Printer
Reason of review
Bad quality
New Reviewer

Ink and printing problems

I couldn't print anything including just a black and white print document. I double checked which cartridges I needed to replace and it said black so I bought black. When I tried to print it said all the colors were empty as well. There is no option to print a document in just black, So I went back and spent the ridiculous amount of $125 to replace the color cartridges as there was no package deal. I went home and installed them and it still would not print so I took out the cartridges and cleaned the heads. I replaced the brand new cartridges and now it says that I didn't install genuine Epson cartridges … which I did. I have an important document to print but have to jump through all these ridiculous hoops and spend a bunch of money just to run into more complications. I know these are in place just so you can make large profits off of your inks that actually cost you pennies to make! Its always about greed … not the bottom line of creating repeat happy customers but monopolizing your profits. So much inconvenience, expense and time wasted as a customer.
View full review
ID
#1324674 Review #1324674 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Reason of review
Bad quality
Loss
$125
Preferred solution
Full refund

Terribly deceitful practice

I own an XP-830 and recently hit the firmware upgrade button for my printer by mistake. Off it went and when complete it advises me that the ink cartridges in my printer are no longer acceptable. It's no different than taking your car into the dealer to have an oil change and them ripping out replacement components in your car and giving back to you telling you that you can no longer use the car until you pay them money for new parts. How dare a company take advantage of consumers in this way. There are plenty of competing printer companies. I was trying Epson for the first time - If this is the way they treat customers, this will be my last.
View full review
ID
#1307069 Review #1307069 is a subjective opinion of poster.
Product
Epson Xp-830 Printer
Cons
  • Deceitful practices with firmware upgrade
Reason of review
deceitful practices
New Reviewer

WF4730

I have never written one of these until today. This is the second time I am dealing with a defective printer from epson with an error code 031008. In order to receive another one I need to 1. Place ~$200 on hold to get another and shipped over night. 2. Ship it myself...
View full review
View full review
ID
#1305939 Review #1305939 is a subjective opinion of poster.
Product
Epson Wf-4730 Printer
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Epson Sabotaging (Elderly) Consumers

Update by user Jan 11, 2019

Also please consider that yes, they could have purchased another new printer, but it would have had the same problems with the newer updates and there was no guarantee that it could have been manipulated to use the less expensive ink cartridges. Plus, they have a lot of those remanufactured inks (which work great!) they would have had to toss.

'Fixing' the still new printer they had seemed like the more reasonable option as they were going to have to pay either way, and nobody wanted to give Epson or any of the other printer mfgrs who are doing this any more money. FWIW :-)

Update by user Jan 11, 2019

This is an update post 6 months later: We have not heard anything back from Epson in any attempt whatsoever to resolve this issue. Nor will we.

They apparently do not care about any of their consumers, whether elderly, poor or whatever. This situation has since been 'repaired', but at a cost, and not with any help from Epson. There are ways to fix this problem so that it doesn't happen, or fix after the fact, and searching online will tell you how to do that. However, we hired a private computer guru (elderly parents are not local and we couldn't step in easily or would have) and for about $100 he (the guru) was able to download from the internet an earlier printer update that had not yet received the new 'trash me now' information in it, and reinstalled that on the printer.

That brought it back to pre-trashed working order. Once he did that, he was able to tell the computer to never allow any more updates on the printer, so this should not happen again.They are still able to use the same way less expensive ink cartridges and are only out $100; that said, they shouldn't have had to pay it in the first place. That kind of money to someone on an extremely fixed income means food or not, meds or not. There's just not an extra $100 laying around.

Not OK, Epson!Know that it can be done, so if you know somebody who can do this for you, this seems to be a viable solution and much cheaper than a new printer (it was new!) and using all the expensive proprietary ink cartridges.

If you haven't had this happen yet, you can turn off your printer updates via your computer so they can't come in behind your back and do this to you.Will still never buy Epson again! I hope they get their consumer act together.

Original review posted by user Jul 12, 2018
I apologize in advance because this is somewhat long; however, this is my entire dialog 2 days ago (7/10/18) directly with Epson online. Beware if you own an Epson or are considering buying one..... don't! If you have one already, do not allow printer updates and/or disable the update function: Sent: Tuesday, July 10, 2018 1:40 PM Subject: Msg Sent to Epson through an online chat Scenario: Two elderly people in their late 80's, husband still working part-time in-home to supplement a very fixed income, and wife legally blind but still able to function somewhat on the computer, which is a main part of the little bit left she can do and loves to do. However, your 'bricking' policy to download updates that disable printers on the unsuspecting product owner is terribly wrong. Their new Epson XP-830 printer is now useless to them and they have to either cough up the 2x+ cost to purchase your 'Epson brand' ink cartridges and toss the supply of the 3rd party cartridges they have saved up for that they were using, or pay to have their printer replaced with another brand from a company that doesn't do what you just did. They absolutely cannot afford the high cost of Epson ink and up until yesterday, the 3rd party ink they can barely afford was doing just fine. Your stupid firmware update ruined that for them. The mrs. spent hours and hours trying to figure out what went wrong and finally gave up. Not only is this extremely stressful and very unhealthy on these 2 people, it severely impacts the business they are still trying to run, and making their overall living expenses even harder to meet. These people should be focusing on meeting their bills, eating and living comfortably, not dealing with this type of stress and bs. Isn't Epson getting enough money on their products that they still have to go and skim more off of people who can't afford more? This needs to be resolved in their favor. It needs to be discontinued. I expect to hear back from somebody who can give me a satisfactory answer within 24 hours. If not, I will be posting this (in greater detail) on every facebook page and public forum I can. There is already a lot of negative feedback about this practice online and I intend to add to it. With this sort of practice Epson will be losing customers; a lot of them, me included, ultimately not gaining the revenue they think they'll be getting. Please fix this or tell us how to. ========================================================= Reply from Epson 7/10/18 - exactly the same as their website statement: "Hi- The Epson XP-830 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible, may not function properly. From time to time, Epson updates its firmware to ensure the printer operates as designed. Epson provides information about the design of the printer on the box as well as many other locations including materials shipped with the printer. -Chat Conversation End-" ----------------------------------------------------------- 7/10/18 @ 5:30 pm My Reply to Epson: You provided me an answer as expected...... a canned response. Is this even a human and do you have a name? I would really like to talk to a person who can give a satisfactory answer, which this is not. AND, this is a complete inaccurate brush-off. The printer absolutely WAS working perfectly every since they bought it on the brand of 3rd party cartridges they were using -- no issues at all. I am using 3rd party cartridges on my HP and guess what? They aren't doing what Epson is doing! Then Epson comes along and screws it all up....why? Because they 'might not function properly'? Seriously? They WERE functioning properly and just because they 'might not' for some people isn't a good enough reason to sabotage all customers printers and force them to by cartridges that are 2-1/2 times the price, which is simply so Epson can make more money. Profit. Never mind that they might be hurting the same people they are trying, so they say, to 'help'. Complete nonsense and definitely a move to make sure they get all the maintenance profits in addition to purchasing the equipment. These elderly people (85 and 89) who are trying to still maintain their home business just to make ends meet, are my parents and they do not deserve to have to pay your inflated prices just to use your printer. There are much better printers out there from companies that won't do this to their customers. I NEED to talk to a person who is willing to work with me and give me a satisfactory solution. A simple boilerplate brush-off response is the bottom of the barrel and will.not.do. I will give my phone number, but first I need to know I am given more attention than what I have just received and I am actually going to talk to someone who is willing to listen. After this, if not resolved, everybody will know how you take advantage of even elderly people who are just barely surviving on an annual income that most people make in a couple of months. Epson is NOT looking out for its customers -- if they were, they'd offer their own ink cartridges at the same prices as customers can get from other vendors, not inflated like they are. (phone number pending a live human chat reply ) ------------------------------------------------------------------------------ Tuesday July 10, 2018 6:00 pm Reply from Epson: "Sorry about the situation. Many of these products currently advertised as compatible also infringe Epson’s intellectual property and are prohibited from sale in the United States. Epson invests in enforcement against these infringing sellers in an effort to protect its intellectual property and to protect consumers who are enticed by the low price, but are unaware of the intellectual property and possible performance issues." ---------------------------------------------------------- My reply back to Epson, July 10: If these are prohibited from sale in the U.S., how come (a major online company) is selling these alongside the Epson cartridges? Are you saying that (this company) is violating something that is prohibited from sale in the U.S.? If this is the case, how come Epson hasn't shut this down? This is not a product we bought overseas - this is a product from a California company - is this one of the companies that infringe on Epson's IP rights? . If this is the case, how come we have been able to buy them for so long and they are still for sale on a very popular public venue? This is still not helpful. I would like a solution to the high cost of Epson ink cartridges, and/or a work-around in allowing us to use the ink that has been working for us until Epson stepped in and squashed that. And a better explanation on what to do in the case of this particular product. --------------------------------------------------------------------------------- No reply back from Epson this time; My final post to them July 11, 2018 8:45 am: I realize I'm not going to get anywhere with your company, and that nobody there cares about the consumers, only the bottom line. I have done much research online and this is a problem that has been going on for some time now and that the consumers are paying dearly for Epson's deception and trickery. Nobody I have talked to or read about who has had this happen to them, is happy with Epson. They were all blindsided and none of them are ever purchasing Epson again. I can state positively that I will NEVER EVER buy another Epson product again, it will always be somebody else's brand, and updates will never be allowed to come in again. In the face of such a backlash, I wonder how long it will take before Epson takes a huge hit and goes bankrupt. I will be putting my experience with these practices online in every forum I can, and I have already been passing the news to everybody I know, and I can guarantee that the people I have been talking to are already passing it along to everybody they can and all have vowed not to ever buy Epson. This is a sorry situation for everybody, including the employees of Epson who will ultimately pay the price by losing their jobs as the company fails. No company can survive when they don't take their customers best interests to heart and only care about the bottom line. Too bad it is coming to this. Never again. Watch out for all the other computer/printer companies, too.
View full review
ID
#1301818 Review #1301818 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Ink cartridges that don't work

I have had this printer since Sept. of 2017. Last week, it wouldn't print because I need M cartridge. I paid $20.00 for one cartridge. I put It in and then it wouldn't print because I needed bk and c cartridges. If it had stated that in the first place, I would've...
View full review
View full review
ID
#1298527 Review #1298527 is a subjective opinion of poster.
Product
Epson Ink Cartridge
Cons
  • Keep ask 4 ink after put new ink
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
New Reviewer

WF 3640

I hadn't used my printer for a while and when I did it said I needed to replace the yellow cartridge, I did, just like I have in the past. After the installation process was complete an error code 0x97 appeared. I tried the powering down and up steps, removing the cartridge step and also cleaning the printer heads. All this did nothing. I then decided to look for my receipt and lo and behold the warranty expired 3 days ago. The printer I now have was a new one I received when the original was taken in for guess what, error code 0x97. That happened two years after the original purchase and this one failed also after two years receiving the replacement. If I get another I will happily take it, if not, I will probably go with HP. My lady friend has a HP and that has been working relatively trouble free for almost nine years.
View full review
ID
#1292254 Review #1292254 is a subjective opinion of poster.
Product
Epson Wf-3640 Printer
Reason of review
Bad quality
New Reviewer

WF2650 is a piece of s...

Why do you have to have all colors of ink to print in black and white? Is this there way of selling more ink? I think it's a good reason to change printer brands!
View full review
ID
#1288252 Review #1288252 is a subjective opinion of poster.
Product
Epson Wf-2650 Printer

Epson Sabotaged My Printer

Epson sabotaged my Epson Expression Premium XP-830 with a recent firmware update. The update rendered my perfectly good non-epson ink cartridges useless. I called Epson customer service. The person I spoke with told me there is no way to roll back the firmware update;...
View full review
View full review
2 comments
#1712358

they did that to me also

View more comments
ID
#1286985 Review #1286985 is a subjective opinion of poster.
Product
Epson Xp-830 Printer
Reason of review
Bad quality

Unusable Print Cartridges

I too am a victim of the Epson Printer firmware which prevents the use of any but Epson print cartridges. This just happened 6-18-2018 regarding an Epson XP-830 purchased this past February. Apparently there is no fix and the problem is VERY widespread among Epson Printer owners. This practice is most certainly a scam. There was no problem until Epson sent out their update firmware nor were there any restrictions on which cartridges I use at the time of purchase. This is akin to buying a new car and only being able to use one brand of gasoline. I would wonder if it's even no illegal. What puzzles me is that if this is so widespread and obviously such a dodgy effort, why has there been no class-action lawsuit filed against Epson. Perhaps there has been and I'm unaware of that. If so, I'd appreciate the information.
View full review
ID
#1283837 Review #1283837 is a subjective opinion of poster.
Product
Epson Xp-830 Printer
Reason of review
Bad quality
New Reviewer

I will be done with Epson.

After updating the firmware several times on my 3 month old WF-4730 printer it seemed to do some things worse. The last firmware update would not recognize the same ink cartridges it worked great with before the update. I researched and found as of now you are unable to reverse the firmware update and this is the way they decided to force you to by their expensive ink only. This is predatory business practice and should be illegal. Supreme court did rule last year in favor of the consumer. The other issue this unit has is stopping during printing for no reason between the second copy of a 2 page invoice for 35+ seconds. Called customer support and was confirmed that you can not go back on firmware versions. Customer support ? They lost me.
View full review
ID
#1283746 Review #1283746 is a subjective opinion of poster.
Location
Hillsboro, Oregon
Product
Epson Wf-4730 Printer
Pros
  • Printer
  • Product before they changed it
Cons
  • Printer worked with refill ink until update
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

Firmware caused remanufactured ink cartridges not to be recognised

on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink? on 6/19/18 I was successfully using my XP-430 Epson printer to print photographs. The ink cartridges (from EZink) were nearly full and working fine. Then I got a pop-up message that there was a new firmware update I needed to upload or my printer would stop working. I uploaded the firmware and now get the message that my ink cartridges are not recognised. As I understand it, this is illegal. I asked to reload the old firmware and technical support said that was not possible. That my only solution was to buy all genuine Eposn ink cartridges. I have used the remanufactured ink at least three different times when I needed more ink and it worked fine. I believe this is a deliberate decision by Epson to punish customers who are not using their product, even though a legal case was determined years ago that a company could not have a monopoly on the production of ink cartridges. This is an outrage. Does anyone have a suggestion for me to get the printer working without buying Epson ink?
View full review
ID
#1283481 Review #1283481 is a subjective opinion of poster.
Product
Epson Xp-430 Printer
Cons
  • Customer service could not help me
Reason of review
firmware caused printer failure with my ink cartridges
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: Did I get Scammed?

Update by user Oct 15, 2018

I just explained how it was resolved in my update for 10/15.2018. Thank you!

Update by user Oct 15, 2018

First, I apologize with my whole heart for not following up, so this matter can be marked as resolved and put an end to it. Yes it was resolved, but I am sure Epson continues the practice of...

View full review
View full review
Resolved
ID
#1283182 Review #1283182 is a subjective opinion of poster.
Location
Torrance, California
Service
Epson Technical Support
Pros
  • Double sided scanning
  • Printer
  • To be determined
Cons
  • Customer service representatives are liars
  • Experience with possible fraud
  • Illegal nature of their practices
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
Full refund
New Reviewer

WF 4740 Firmware update **don't do it*

Everyone is right.. what the company did was unethical. If I had known that going in, I would NEVER had bought this printer. It is wrong to change the game after we have bought the product thinking we could use aftermarket ink. Luckily I have a forum to talk about the...
View full review
View full review
4 comments
#1536441

I'm so frustrated with epson. What they did was completely unethical.

There is no other word for it. I now have $100 worth of ink that has gone to trash.

View more comments
ID
#1280382 Review #1280382 is a subjective opinion of poster.
Product
Epson Pro Wf-4740 Printer
Pros
  • Product before they changed it
Cons
  • Ethics of the company
Reason of review
Bad quality
  • 1
  • ...
  • 27
  • 28
  • 29
  • 30
  • 31
  • ...
  • 41