Unclaimed
Epson
Reviews and Complaints
460K
CLAIMED LOSSES
686
TOTAL REVIEWS
83.1K
PAGE VIEWS
6
ISSUES RESOLVED
Epson Net Promoter Score (NPS)
-50
low
NPS
-100
100
- 25% Promoters
- 0% Passives
- 75% Detractors
Epson's estimated NPS of -50 considered to be low. 25% of users would likely recommend Epson to a friend or colleague.
Customer Satisfaction
Epson Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTerrible Service - DO not use
Bought a Printer a month ago, and it does not print color. Ordered online, however there is no assistance with returns. After speaking to someone telephonically, they said I must go to an Epson service centre which I can search for on the website. Arrive at this centre, and they are unable to assist as I did not buy the product at that store?? A brand new product that is defective, and to return it seems impossible! Will never buy an Epson product due to this unhelpful and terrible service received!
ID
Cons
- Service delivery is the worst
Loss
$6500
Preferred solution
Full refund
Do not buy one of these
Printer will not print a complete page without several lines completely blurred. I have cleaned the heads 6 times now, I have aligned the vertical head, I have aligned the horizontal head. That is all the maintenance it gives you to check. Here is one page, they all mess up in the same place. Total waste of money. Bought it so when I needed a printer I would have one, I need a printer and it does not work!
ID
Location
Houston, Texas
Stay away
Printer was working normally. Epson sent me a firmware update. After the update from Epson the printer no longer recognized the ink in my printer. This caused the printer/scanner/fax to stop working. Epson ruined my printer WF 3720. No way to downgrade. Support could not help.Their response was because I was using 3rd party ink and till I buy Epson ink the printer will no longer work. THE ONLY SOLUTION WAS TO BUY EPSON INK This practice is the equivalent to "ransomware" where you are held captive till you pay up.
ID
Pros
- Prinkter worked until the update that sabotaged it
Cons
- Company policy-- lack of fair trade practices
Reason of review
Held hostage by firmware
Loss
$100
Preferred solution
firmware downgrade
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBuy a Brother
First, the older Epsons were great. But mine died. But the newer Epsons are a pain. If you don't buy a WF 4740 or better, you can't do double sided scanning. You have to scan side 1, name it, (that in itself is a pain), then scan side 2, and name it. Two different documents. They don't say squat about this on the box anywhere. You gotta buy it, set it up, use it, then hope the store will take it back. My suggestion...buy a Brother.
ID
Cons
- Software
Reason of review
Work Experience or Job Application
Loss
$160
Preferred solution
Let the company propose a solution
Never buy a printer from them!
Epson forces you to purchase all colors of ink in order for you to print in B/W only! This is unbelievable that they can hold you hostage & force you to purchase what could be an unnecessary expense for most people. When I called & spoke to a supervisor I was told that they is a design in the printer which can not be changed! I told him quite clearly that Epson is doing this to extort money from hard working people & that there is a way to change the design of the printer but, they refused to create one. He said (of course) that there is nothing that they can do about this. 
ID
Location
Herndon, Virginia
New Reviewer